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    Lancaster Self Storage

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    Response time

    10 hours

    Response rate

    100%

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    2 years ago

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    Public Storage

    Public Storage

    3.6
    (10 reviews)

    As consumers in 2023, we are used to being taken advantage of by large corporations. Hidden fees,…read moreterrible customer service if you are lucky enough to even be able to speak with a human, forced to provide personal information so they can sell it to 3rd parties, bare minimum everything, etc. I now only hold companies by one standard, honesty. Public Storage Williamsville broke the only standard left, by blatantly lying to me and taking almost $200 from me. Public Storage certainly delivered on all the other terrible things corporations do this day and age as well. They advertised $1 rent for the first month only to make you buy a lock (that likely cost them $2) for $20 and charge a $29 move-in fee despite providing zero services, they don't plow after snow so access to your storage is likely blocked after any significant storm, have limited hours of operation in which you are able to access your own personal belongings, modified their office into an automated machine and removed the staff, had a broken gate for quite some time, announced they are doing some remodeling and access to your unit may be impacted for the next 4 months and potentially inaccessible entirely on certain days, etc. Then the grand finale, I was planning to move out at the end of April but I stopped in and the manager told me it didn't matter when I moved out as they prorated the departure month so you only pay for the days you rented. Instead of moving out on 4/29 as planned, I moved out on 5/3, and was told that I would be charged in full for May as they rent "month to month". No proration or refund for only using the space for 3 of 31 days would be provided. In summary, they are an absolutely terrible company so I would highly recommend you never even consider renting from them.

    The only problem i had was that I couldn't speak directly to the Transit Rd store...I got a call…read morecenter and this woman gave me incorrect information about insurance. I did my transaction online...that being said, I would still recommend the Transit Rd location.

    Public Storage

    Public Storage

    3.8
    (13 reviews)

    I was in need of a "temporary" place to keep a house full of belongings while I searched for the…read moreright home to buy. I needed a climate controlled unit to accommodate my first class furniture. I stopped by the facility to check out the place and Mark was helpful even though there was nothing available in the coming 2 weeks and I needed a place ASAP. About a week before I had to be out of the place I was moving out of a perfect unit became available. A 10' x 20' climate controlled unit 2nd unit from the door. Perfect placement. I don't know if the stars were aligned right for me but I was thrilled to have such great luck. Upon move-in, Jacob was instrumental in ensuring my needs were met and clearly explained everything to me from expectations on my end to how they can provide service for me. I have moved quite a bit in my life in many states and have needed the use of storage facilities many times. Jacob has far surpassed expectations and it is obvious he is great at what he does. I highly recommend this facility so take a minute to enjoy what great customer service is. By the way, my furniture was in the same mint condition after a hot summer when I moved the furniture in and a brutal winter to follow. I moved out 10 months later so almost a full year cycle of climate to experience and the facility protected my furniture as well as a home would. Bravo guys. Very well done.

    Sarina was very professional & courteous. She helped set up my auto pay when I could not. It was a…read morepleasant visit - highly recommend the storage facility. It's clean - well lit and seems secure.

    Lancaster Self Storage - selfstorage - Updated July 2026

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