I had a small move but 3 locations, the guys got it done in 2.5 hours including drive time. Rate…read morewas unbeatable compared to other companies charging extra fees and trying to force 3 movers on me when I know the job only needed 2. They were careful with our belongings and even helped throw out some of the stuff we didn't want to take. They earned their unexpected cash tips and snacks Will definitely be using them again! 10/10 recommend

Great staff. Good location, always has inventory .Parking is always available, open everytime I…read morehave needed to go inside.

This place has a sign up on the wall behind the counter saying "we are not responsible for usps,…read moreups, or fedex packages". I understand it as a legal disclaimer but I immediately left and went to an actual UPS store because I'm not taking any chances.

I gave them a third chance and that was a mistake. They didn't know what they were doing! The…read moreAt&t guys that were already at the house had to tell them how to take the front door off! They also had to help us get the fridge in the kitchen because the movers couldn't do that either. They damaged the doorway on both sides leading into the living room. They also hung the front door wrong and we couldn't close it! I called immediately and told them what happened. They never called back or attempted to make it right. Never again.

Writing a second review because this company still has not fired their employees who smoke and deal…read moremarijuana at work. The belittling in their previous reply to me is very telling how you will be treated if you have an issue with this company. Unless you want workers moving your stuff while they're high off their asses and can barely drive or get stuff done because they're too busy smoking and trying to deal to other coworkers, don't use this company. The management team continues to lie about investigations and drug screenings, and has lied about letting these employees go. I have a list of the employees who smoke and/ or deal marijuana while on the clock that have not been fired. It is very easy to access the schedule line, and find out who is still working. No use in lying, it doesn't look good on you as a company. Andre, the manager, should be investigated for continuously covering for these employees and lying to me over the phone about drug screenings. My initial review: AWFUL CUSTOMER SERVICE AND MANAGEMENT!!!! Employs people who drink and smoke on the job and constantly show up late. Fired the one employee that was sober daily and would BIKE AND WALK to work over small mishaps that were poorly trained because his trainer was inadequate. Many drivers with damages daily, high on the job, rolling up in the truck and smoking at gas stations. When you call the office, you will be hung up on mid sentence. DO NOT use this company or work for this company. Edit after reply: this is not only about letting my Fiancée go. (Also, you were all aware we are engaged, and refusing to acknowledge that is childish.) It was about doing it under unclear reasoning and manipulation and lies from managers. You do not drug screen, and I have plenty of proof if you'd like to advance this legally, and continue to lie. Would you like me to list the names of employees that deal and smoke marijuana at work? We know you have not fired them. It can be public information if that's what you'd like.

Hello there, reaching out to put a review down when I don't normally, as the experience I have had…read morewith this company POST move has been less than desirable. Move day went fine, our team was professional and friendly. However we noted some damage to furniture items and appliances after the move. Between our move date in February and now, I've reached out weekly with very minimal response. I finally had someone make contact with me about a month ago to say that my concerns were being passed along to the "claims department" and I've never received any follow up. So beware this company for anything that does not go according to plan, because I suspect you will not get any follow up from anyone.

DO NOT USE THESE MOVERS BEWARE…read more I was moved in northwest Houston on 9/20/25 by Tom's location. Here is what happened: 1. Damaged furniture and property in several places 2. They showed up at 9:45 for an 8am move time 3. They charged me for 5.25 hours when this has never taken any other company more than 2.5 hours, I am a single person in a 950 sq ft place 4. One of my movers WALKED OFF in the middle of the job 5. The movers DIDNT EVEN MOVE ALL OF MY THINGS. Please see the time stamps on my photos as proof. 6. My bed was not re-assembled 7. The movers trashed my apartment and left empty bottles everywhere after I made sure to offer them water and anything else they needed 8. Movers were smoking weed on site 9. How could I forget the SWEAT STAINS on my upholstered couch because they failed to wrap it. See photos please pay attention to the stream of negative reviews all saying the same thing. Unfortunately corporate brand is being tarnished by a terrible franchise owner with a pattern of fraud as you can see in these comments. Tom, the owner, is a scammer who will price gouge, lie about his charges, and not even apologize for a single misstep. What a shame.

I paid for a plan for a storage unit and was given one price, when I called and spoke with the…read moreagent, I asked if the price would change after a few months, that agent told me NO. However, this agent was new apparently and price does go up after one or 3 months, not sure. it doubled. Beware.

Carlos was alot of help and got us a great deal! Store was clean and had plenty of packaging…read moresupplies.

The whole process was smooth. In and out quickly. Even had packing material, locks and other…read morestorage accessories available.

I have been a customer for years and Maria Mogollon at the 7625 N Loop East Houston, Texas 77028…read morelocation is very professional and kind. She is always willing to answer questions and assist customers. Thank you for your awesome customer service! Ms. Glynda J.