I had a great experience from commencement to end!! Though I didn't access my unit much in the early time, I was there often towards the end and pleased to have exceptional service from Drell. She helped me in purchasing moving boxes and made sure to execute my unit termination and also appropriately credited my account. Drell's customer service was TOP TIER!! read more

I would not recommend this storage facility to anyone storing a valuable vehicle. During heavy rain in Houston, the parking lot flooded badly enough that my limousine sustained significant water damage, costing me over $5,000 in repairs. A storage facility in this area should absolutely be prepared for the kind of rain and flooding Houston regularly experiences. After this happened, I decided to move my vehicle to a different storage facility with better conditions. Since I would no longer be using my space for the final month of my contract, I asked if they would refund or prorate the remaining time. They refused. So not only did this facility contribute to expensive damage to my vehicle, but they also showed zero flexibility or customer care afterward. Very disappointing experience overall. read more

horrible my payment was never the same I didn't make any adjustments or changes to my account and it changed every time I turned around so I am currently moving to a different storage facility! thanks for the heads up about price adjustments smh ‍ read more

Jesse was amazing! He walked me through the process of renting a storage unit and made everything super easy! Will definitely be recommending this location to my family and friends. read more

Jessie is a really awesome person. He addresses your concerns and I'm very Thankful for his help.

Wonderful customer service and Miss FeFe was very nice and helpful towards my needs!!

The manager was very friendly and helpful, I was happy to receive half off the first month rent. Look forward to working with them.

The office is NEVER open. I have tried over the last month to speak to someone in the office but no one is there. I received a notice that my rate was going up from 118.00 a month to 140.00 a month. In the past, I used to go in and Jesse would bring my rate back down to it's original amount. I don't believe he is there anymore, and now, no one is available to do this. In the last couple of weeks, my debit card was compromised and I had to get a new card. Since I was set up on autopay, this gave me two reasons to speak to someone in the office. But, again, no one is ever there. I tried to log on through their website, but got a message that my password was incorrect. I tried to reset my password, but never received the reset email via email or reset text via phone as I requested. I then called the 800 number but was not able to get anyone on the phone and had to use the automated system to pay. AFTER making the payment over the phone with my new card, the system told me that I was being charged an extra 10.00 for making the payment over the phone. Several hours later, I received a text message from Public Storage informing that I am being charged a late fee because I have not made my payment. However, my bank account says otherwise. I am forced into giving a star rating, but Public Storage on Cypresswood gets zero stars, as does Public Storage in general. I will be moving my belongings before March 1st. read more

As long as internet and their system is up, everything seems to work well. Otherwise you are locked out, or in. That's a great thing for security but, when you're in a hurry, go so good. read more

I survived Hurricane Harvey to be screwed by Public Storage. I lost almost everything, including my house, in the flood. All that I have left fits into a 7x14 unit. It was hard to find a storage unit. Kingwood was full. Had to go to Spring. The front desk person Terri helped me find a climate controlled unit, but claimed "corporate ' would not let her waive the $24 open fee, despite my explaining the situation. Reservations also told me that the location manager was three one who could waive it. They run specials all the time, fee waived, $1 first month. This is a perfect example of taking advantage when people are down . read more

Thanks Jesse! You have been kind and professional and always tried to accommodate us. Thanks for a great experience with Public Storage in Spring, Tx read more

Jesse assisted me with my rental, and I have to say his knowledge and professionalism was superb! He went above and beyond to help ease the stress of my move. #10starsforjesse read more

Jesse is awesome! Very professional, delightful and helpful. My experience was seamless and actually fun! The unit/property was clean and up to date. I'm happy I chose this location to store my belongings. read more

Jesse saved me. He was so nice and helpful when i was frantic to move in to my new home due to pest. Public storage was sanctuary for my possessions. I needed help and he had a man name Scott put my things into my storage in a caring and perfectly organized way. I feel so happy and secure with this place i would recommend it to anyone. read more

Warning: Do not store anything of value! Manager spends most of the day pretending to be busy outside in golf cart. He is looking for halfway closed latches on units that he can open. He told me so! This is why the phone goes unanswered 90% of the time, he says he's busy doing his job but the parking lot always has mud and nails and screws everywhere. His best friend is a locksmith, visits him during the night when you are not allowed on the property. They couldn't wait to get their grubby paws on my belongings, it literally was a race to get my stuff sold before I got there after Memorial Day. He warned me he'd get my stuff, that's why the winning bidder bragged that he is willing to go over $10,000 to get unit 505. Jesse was always up in my business when my unit door rolled up, looking at this and asking about that. I knew this would happen, my 15×40 unit packed with my tools and collections, everything I aquired in life is now GONE!! He wasn't even scheduled to work the day of the auction but he was right there with his buddy all hyped up on the stuff he does, drooling on my all of possessions that he spent so much time asking about. I had that unit for 6 years and always paid my storage, sometimes late but they profited from it $52 for late fee per month plus $76 lien fee. I was always reachable because I am a convalescent care nurse residing downtown, they have my address but ZERO notification was sent! Jesse is a criminal and I can prove it because I did whatever shady things he told me to do. He would panic if he thought district or regional management was on the way, telling me to keep quiet. I am going all out on this one, the took everything I own. Look at the solicited reviews, it's all about Jesse and how wonderful he is, there is hardly a mention concerning the actual company. How fake is that!?!? His name is front and center of every review on G maps. I traded anonymous reviews for 24 hr access and I will prove it in court along with all the secret work I did for him, trying to avoid the inevitable. read more

shelia was my assistant and she was so nice and friendly. she took me to see the unit and answered all of my questions. It made my move more smooth and easy. Thanks sheila! read more

This public storage facility is in a very nice location. Jesse is very professional and well educated about the facility. He explained to me in detail about each size and storage unit space and I was able to see them as well. I am pleased with the services so far. No complaints! read more

Really enjoyed the service of renting a storage. It was quick and reasonable and the manager Ms. Terri was so helpful and had the best customer service attitude ever. She was friendly quick and helpful. She even sold me a lock and moisture kit way to go. Lol def satisfied. read more

Superb service..very friendly and helpful..GO HERE for your storage needs! The manager was professional and courteous. Can't say enough that he made a stressfull day as I bought an RV so much easier read more

I would like to commend the manager, Mr Jesse. He provided exceptional customer service. He's very professional, thorough and patient. Be ask pertinent questions to make sure he provides you with every option that will fit your needs. I'm happy that I chose this location. read more

Jesse provided great customer service. He was able to find us a unit as we requested. The unit was exactly what we needed. This location was very convenient to access. We have no complaints and would definitely use this storage location again if needed. read more

After stopping by to inquire information about this store location, I was very pleased with the customer service i was given. She was very patient while i ask questions about the rates. I will be moving next weekend and I will be back to rent a storage here. read more

Jesse was extremely helpful. He showed me around, I picked a spot to store my vehicle. He made the paperwork as easy as possible. We were done in no time. He also made several suggestions like wheel chalks and moisture absorbers for the interior. What a great experience. Every business transaction should be this easy. Highly recommend Jesse and Public Storage in Spring Texas read more

Jesse and Gladys were a lot of help, full of info, very happy with my unit