Quite high end repairing store. I got the highest quote from this store out of other 6 ones…read more Perhaps, their work is amazing but it's a bit pricy. It's like $2k vs $6k. Quite a big difference.

I'd give zero stars if possible. My husband and I had a terrible experience with service king…read moreGeorgetown. The staff was friendly but in no way accountable & were very sloppy. To give some background, I have an interlock device in my car & I got into an accident so I needed my car service & my insurance chose Service King. In order to have my car worked on, it was understood that a "Mechanic Bypass Request" would have to be filled out & sent to the Interlock Device Company in order for them to disable the device & prevent the car from locking out. That was all completed & the woman at Service King assured me that her mechanics had previous experience working on interlock devices. They had no problem calling the company & getting it disabled to do the necessary repairs. When the mechanic was finished with my car he drove it to the pickup spot in the front then proceeded to put everything back together by reconnecting the device instead of calling the company to have them walk him through special process. He then shut off the car & had them call me for pickup WITHOUT actually checking to see if the CAR turned on! I get there with my husband & infant, & there's obviously an issue so I call LifeSafer (the interlock company). So now they are giving me directions but the device wouldn't even turn on, & I explained to them that the mechanic put it back together. Well since he didn't follow the directions, it was done improperly, resulting in the lockout of my vehicle. When this happens I am unable to drive it the car. It has to be TOWED to the nearest interlock device service provider & recalibrated. That's $160 of my own money to have my car towed plus money to have the device fixed! Not to mention, I also have to submit a receipt/report to the court/state that proves my car was being worked on by a mechanic which resulted in the lockout on the report, & not that I was failing to take the breathalyzer test. This whole experience has been very time consuming and frustrating. I ended up going to Service King 3-4 times trying to resolve the issue. The woman at the desk seemed so helpful at first but when the issues arose she became so defensive. At first when we were leaving she asked us to take the survey & begged us for a 10 score because apparently anything lower gets them a bad mark which I felt was very unprofessional telling a customer that. She then sent her mechanic to go look at the car while I was on the phone with the device company & he was messing around with it still! Having zero knowledge of the device, she immediately took no accountability & said it wasn't her mechanics/Service King's fault because he put it back the same way, even though the company told him on the phone SPECIFICALLY that he needs to call them back for reinstallation instructions. It was very upsetting that they didn't try to do more or offer to help when it was clearly their fault! Even if you're dealing with a customer & it ends up not being your company's fault, you still shouldn't point that out. It's so unprofessional, especially when she was in the wrong! The experience took an extra week to figure out plus $200+ straight from my pocket! I do NOT recommend this company! Their customer service sucks & they are rude to their customers without taking accountability. They skip corners & when it falls back on them, they deny it! Getting into an accident is already stressful enough, especially when you have a special device in your car that needs precise handling and care. Never Again!!!