I've visited this business several times and my experience has only gotten better. Andy and Linda…read moreare professionals who provide a calming sanctuary within the bustling Westborough community. They are skilled and know their stuff. I've been impressed with each visit. I prefer a 90-minute massage therapy session, so the result is that I leave on a cloud feeling completely relaxed, de-stressed, and cared for. Professional, clean, safe, and welcoming. Pricing is comparable, if not better than others. I will add that accommodating a medical condition has never been an issue. As always, book ahead, be clear about what you are looking for, and respect the therapists (tip well!) and you will enjoy your experience. Cheers!

Came to this new location for the first time and I was blown away. Andy was a professional. He…read moregave me exactly what I asked for. It was relaxing and definitely worth the trip from Milford. Prices are comparable ( if not cheaper) than most places. I highly recommend this place!

Pook gives a killer massage, like DEEP... You gon feel sore tomorrow fam... But in a good way…read more Sounds good, don't it? Your body will thank you.

I hadn't had my nails done in 6 years. Minh was fabulous. She was patient with me having to…read morereschedule, took her time with my horrible nails, and was friendly & professional. I made an appointment to see her again for another gel manicure. Everyone who was working there seemed upbeat and happy, making it a comfortable experience for a nail rookie like myself. I can't wait to go back!

I have been going to this location for a few years now and did not realize I have not reviewed them…read moreyet! I LOVE this spa! The locker room space is well kept and well thought out. The quiet meditative space before your treatment is so zen and has comfy chairs and neck warmers at the ready while you wait. The spa spaces have great lighting and are warm and cozy. I also love that the out front staff never push services on you. I love it so much that I got all my family gift cards for Christmas.

Excellent facility and professional staff. Scheduling can be challenging so plan ahead to schedule…read morea service. I've had several of the therapists and they are all very good

I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon

Love this place. Followed my stylist Alexia here. Everyone super nice and especially Laura at front…read moredesk. Prices comparable. All services available and salon super clean and services all ages.

Took my son today with high hopes. 55 minutes for a boys haircut seemed excessive, but I couldn't…read moresee what was going on and was letting him be independent. Maybe they were taking a great deal of time for his benefit? No. Terrible haircut. At least an inch shorter than he asked for, completely sloppy and uneven, and literally nothing close to the picture he provided. Nothing left to do but take him somewhere else to fix it / even it out and after it's fixed by a knowledgeable stylist he'll just have to deal with the fact that your hair is much shorter now than you wanted, but at least it will grow back evenly now and you can start over. As a whole, terribly unprofessional and uninviting environment. It took 10 minutes before we were even acknowledged as being there (we did show up 5 minutes early so to be fair I would have hoped to be acknowledged 5 minutes after we arrived). While I was waiting for the worlds longest boy hair cut to be over (55 minutes total from when he sat in the chair) I witnessed one stylist lamenting how much she hates the owner and doesn't care how pissed they're going to be that her schedule needs to change bc football is on Thursday's and she's not missing any more of her kids stuff for this job she hates. Like I'm a potential new maybe forever customer sitting feet away from this gossip fest and no one even appeared to think this was a bad idea. I will not go back, obviously, but this place missed out. I was looking for a convenient place nearby place for my husband and 3 kids to go to and be repeat customers.

30 minute chair massage on Mar 28, 2025. Issues with left shoulder/scapula area from weight…read morelifting. Very limited range of motion------very limited !! In the past the fix was to let it rest for a few weeks so this time I went with the massage. They really know their stuff---technique, anatomy, muscles involved, etc. I was surprised at the precision, I was expecting a warm towel and just some general kneading in the area. Left with full range of motion restored, as well as some recommendations for certain stretches, etc. Was in the gym today in fact, 2 days after massage. No issues with shoulder/scapula at all. Well worth the money.

I went for a massage yesterday and it was AMAZING!! Very nice staff, very helpful. My mom got one…read moreas well, and we both would highly recommend!!

She excels in everything she does with remarkable skill. I particularly admire how meticulously she…read moreplucks eyebrows, ensuring perfect symmetry and a natural look. Her facials are truly exceptional, offering a rejuvenating experience that surpasses all others I have had, leaving my skin glowing and refreshed. Give her a try, you will love her!

As a new customer to Andrea, I was pleased to find an immaculate and clean spa that smelled good…read more Andrea spends 30 minutes shaping my eyebrows paying attention to every last detail. I have also had a facial which was relaxing and my skin looked fabulous afterwards. I look forward to my visits to Andrea and getting to know her and her services better. A true professional with a warm relaxing way about her.

This place is adorable! Simple and warm decor, clean, bright, well lit along with a cozy pedicure…read morelounge & nail stations. All natural services on the menu include manicures, pedicures, facials, waxing & massages. I was enticed here after a Facebook post & decided to check it out. I stopped in for a pedicure & was greeted by a warm, bubbly voiced female by the name of Tiffany, who by the way is an absolute doll. My pedicure included aromatherapy, a scrub & mini foot massage; absolutely wonderful. I enjoyed the pedi so much I decided to opt for a facial as well. Both services were delightful! Tiffany's Transformation is a wonderful addition to the community & I look forward to my next visit.

If I could give no stars I would. Let's start with today, Wednesday, we showed up at 10:30, their…read morehours are 10-7. They were not open. I called and left a message. Nobody returned my call. I called back 2 hours later and explained to the person who answered the phone that we had shown up during business hours and nobody was there. There is a sign that says walk ins welcome. She explained that she had a dr appt today. Ok that's fine but she continued to tell me she was all booked for the day and could not take any walk ins. Ok fine. We were still in the area so we went there, just to see.... she told us to come back at 3. So what is it ur booked up or you have appts?? Open on time if you want folks to support your business. I always try to support especially black owns businesses but when you are shady and unreliable you can't get my money. Will not be returning.