I have been a member for years. I enjoy a membership service that allows me to prioritize…read moreself-care. There were leadership changes early this year that I was hoping to push through but unfortunately it's not something I can continue to support. The new owners have implemented a new tipping system that costs the customer more money versus putting more money into the pockets of the service provider. All of my favorite people have left, which is usually a reflection of management. When my service provider is running late, I'm never told in advance. Unfortunately, I have to be on time and if you aren't on time that eats into your service time. Appointment after appointment I'm left waiting for services to start on time. Something I have noticed with the n current leadership change. I have shared this feedback with Massage Envy staff as well. Hope they listen or they will continue to be impacted by customers looking for a new place.

I had a very nice facial and my Mom had a great massage - they even moved my Mom's appointment up…read moreso we could be seen at the same time when we arrived - seamless customer service. Everyone was very friendly and the waiting area is very comfortable. My aesthetician was knowledgeable and made me feel very comfortable. Overall, a great little spa experience, and we were able to use our gift cards easily, even though both were over a year old. I would return.

I have been to this spa several times and purchased a membership. I have now been a member almost a…read moreyear and have enjoyed several different types of massage and a few of the facials. So far, I haven't found a person that is not up to par on the skills needed for either service. I can say as it comes to facials, I'm a bit sensitive, but every experience has been nice. Every time I leave I feel rejuvenated whether I've come in to relax or come in for a therapeutic massage. Also, for those who prefer to visit Black/local owned businesses. This is one, which was the reason I originally gave it a try!

10/10 recommend Alyssa at this location!! I booked this appointment spontaneously during finals…read moreweek, and it was the best decision I ever made. I've had many massages at many different locations, and this is one location I'd definitely return to in the future. Alyssa made 60 minutes feel like my usual 120 minute session, and she focused on every section that needed attention. Overall the staff were very nice and informative, and made the experience very relaxing and enjoyable. Thanks Alyssa!!

If you're looking for a place to relax away from the hustle and bustle of Ann Arbor, studying and…read morethe craziness of life - this is your place! Savanna and Taylor took a great care of us, the place is relaxing and quiet.

I want to preface this by saying I usually don't get professional massages and I've only been here…read moreonce. But my experience was amazing and I loved every minute of it! I walked into a calm, relaxing atmosphere. Once you exit the lobby area and go to the back, the lights are dim. The changing area was clean, there was a locker to put my personal belongs in, and the robe and sandals were super comfy. There was a shower and a toilet and a waiting area outside the restroom with an electric fireplace on the wall. The massage itself was super relaxing and enjoyable. The woman who did my massage spoke softly asking me what areas I'd like her to focus on and what would be included in my massage. She gave me clear direction and privacy. She was firm, and worked out a knot in my shoulder and did a full body massage. There was calming music playing softly. At the end, they gave me a cup of tea to drink while I changed. I was not rushed in the beginning or the end. I would absolutely love to come here again one day for another massage. The main thing that stops me from getting massages on a more regular basis is the cost!

I loved the steam room/shower, so well needed. Anne gave me an absolutely wonderful massage and…read morelistened to exactly what I needed and wanted. I have nothing but great things to say about this place. Very personable. I normally prefer to not spend more than $60/hour unless I've been to the person before, but I didn't mind paying $70 once I heard there was a free steam room. I'm so glad I did shell out the extra $10 and didn't even mind throwing a $20 tip on there. I felt rejuvenated and ready to go back to work.

It has been quite some time since I last visited but the massage I had here was particularly…read morerelaxing compared to other places that I've been. I wish I could remember the name of my masseur to shout her graces, but her name evades me.

I've always bought my wife gift cards for this salon for years, it was her favorite salon. I…read morepurchased a new gift card recently for her so she can get her normal massage, manicure or whatever. After booking a massage from the business website she is told the night before her appointment that she cannot use the gift card because the new massage therapist doesn't work directly for the salon! What exactly is the point of me buying a gift card then being told by the business that the cards cannot be used for services that you have always used them for? Horrible customer service, this is not on the employee, it's 100% on the ownership. If you're a business and change your rules on something as big as gift card usage, you should let customers know at purchase, if you don't, you should remedy the situation, not tell the customer there is nothing that can be done. Straight up horrible customer service. Will be taking our business elsewhere from now on.

Went here yesterday for the first time ever. I went with my mom and we got side-by-side hot stone…read moremassages in the spa. The staff was very nice, and the spa area was beautiful. The first thing they did when we got to the spa area is ask what we wanted to drink...ride wine for me, please! It was actually a decent wine, too. The dressing area was comfortable and nice, and you got your own locker to put your clothes and belongings in to - and not grade-school metal lockers, either. They were very nice dark wood lockers. The masseuse was very nice and professional and did a very nice job. My mom and I both walked out of there feeling like butter. This place doesn't look like much from the outside, but the inside is clean and trendy. Because the place is a spa, too, expect prices to be a little higher than in a regular salon.

We got started a little late, however, Dominique provided a thorough and educational deep tissue…read moremassage. As a "side sleeper," I appreciated the attentive massage along with hip the stretches she taught me. This was just what I needed!

First time here and was very impressed. The staff are extremely friendly and the establishment is…read morevery clean. Daniella was great! As a runner, she was able to help educate me on some areas and relieved a lot of pressure and tightness that I didn't even realize I had. Overall, I would highly recommend. I look forward to coming back here on a more regular basis.

Lindy is amazing. I always feel so comfortable with her and she really figures out what areas your…read morebody needs work on. Highly recommend!

My esthetician, Tori was amazing! The atmosphere was clean and calming. Tori is professional and…read morethorough. My skin is always feeling soft and smooth. I highly recommend her!

Just had one of the best massages ever! Staff was super nice checking in and out BUT I feel like I…read moredidn't get invited back! No asking if I wanted to schedule again or a price list. I only know the therapist first name (I think it's Dan... again SO amazing!) But I definitely would have made another appointment if prompted. I don't think I'll follow up. Sad face

The receptionist was audibly complaining about coworkers as I was sitting in the lobby, but the…read moremain issue I had was the massage itself. The masseuse looked unprofessional and I had to ask them to repeat themselves several times. There was a lack of communication during the massage and I felt very tense the whole time. They kept vigorously shaking me (which is a technique I am a bit unfamiliar with) and covering my whole face with a heavy towel which made it difficult to breathe. I felt very uncomfortable and escalated after the massage was over. Would not recommend this place.