So I have actually been there twice. The first time my mom took me and it was incredible. The staff…read morethere is so sweet!! So informative. The facial and hair treatment was top notch. I actually fell asleep. The second time we went for my sisters birthday and took my other sister. Everyone was absolutely floored and enjoyed it so much!!! I want to go back again.

We scheduled ahead and there was some confusion with our reservation. It should have been for 3 but…read morethey only had us down for 2. My friend and her daughter had to wait for their head spa experience. I was able to go back and have a Korean glass facial. It was incredible. Best facial I've ever had. I also looked glowing when I left. My friends loved their experience through wash.

I am not paid... this is my genuine experience and I took days to think about what I was going to…read moresay coz I was quite frankly happily shocked that facials is a thing... It's for everyone. I'm the last person I'd expect to say that... I figure I have to make this review glow as much as my face was leaving this heavenly place. So, I recorded myself right after i paused and sat up on the bed... and I'm serious about this review coz people need to know a piece of heaven landed here on earth... I just finished my first facial at Hiatus Spa, and honestly, I don't know if I can fully explain the experience. I've had cupping and acupuncture, and while I've never had a full-body massage, this facial was something entirely different. It was an experience. Honestly, it felt spiritual. The temperatures, the pressure, the scents, the lighting, and the cadence of the entire process, from the way the products were applied to how they were massaged into my skin, all worked together in a way that is difficult to put into words. At some point, I felt like I had become part of the bed. The timing of everything was incredible. The transitions from warm to cool, the changing pressure, the direction of the movements across my face, the steam cascading over me, the coolness and textures of the products, and the heat of the towels all created this almost otherworldly experience. "Spiritual" is honestly the best word I have for it. To give you an idea of just how deeply relaxed I became, I felt like my soul had gone somewhere else. Like I had left this world and entered an incredibly quiet peaceful plane of existence. I had found well... me. My soul? I dunno... I only realized the facial was over when I heard Hanna's voice coming from what seemed like a great distance. People, she was standing right at the top of my head. That's how far gone I was. I didn't want to come back to Earth, but unfortunately, I had to. And, oh! The esthetician... Hanna... I told her she has to insure those hands of hers and keep them protected at all times... oven mitts maybe? I dunno but I do know some kinda magic issues through those fingers. What she did is an high art. She's a guru on the mountain, grand master, samurai sort... Thinking of one point of wonder... as she massages and transitions she has to stop somewhere... when she stops and pulls away at near my temples it was like she was pulling away everything bad from my being... I am not exaggerating... just, just believe me... Hanna, remember that name! And here's the other part... for the next few days, multiple people literally told me that my face was glowing. I can confirm that my face really was glowing, but honestly, I think at least part of that glow was coming from my very happy soul. I am convinced that if we want world peace open up a hiatus in every country. If you want your employees at their best and ready to go, forget wellness centers... if you want peace in your house... Listen to me people... send them to hiatus. I have paid thousands for vacations and there are nowhere near the value I got from one hour at hiatus. I wish i got all my vacation money refunded and replaced with as much as I can get out of hiatus. 1000% serious about this. The price is right. This needs to be routine! I got more from hiatus than any doctor visit or medicine... this is went right to my soul. An absolutely unforgettable experience. They get it right! "Relax. Refresh. Repeat" = THE TRUTH... Everyone needs a hiatus...

I absolutely love getting my facials with my girl Jaliyah! I followed her from Spavia Day Spa…read morebecause she's incredibly knowledgeable about skin and products; and she's such a beautiful soul I completely trust. Since starting with her, I've seen a noticeable difference in my skin. What began as more frequent treatments has now turned into maintenance facials, which says a lot about the results. It's honestly one of my favorite ways to treat and pamper myself each month. I also became a member because of the variety of services they offer and the relaxing environment they provide. They have thoughtful amenities like coded lockers for your belongings, robes, slip-ons, and even products to freshen up if you're heading out afterward. I highly recommend Jaliyah and this location!

My partner and I went here for a couple's massage and both really enjoyed being there. Our session…read morewas started right in time and we were given time to relax on the tables a bit before changing and heading out. He got a deep tissue massage while I got a Swedish one (because I love myself) and we were both pleased enough. While the massages were okay, the overall shared experience was honestly really pleasant so it might be a good activity for a date with your partner or really close friend.

Reasons not to go to this place, up to you if you'd like to…read more 1. They give you a chart of the body to circle the places you want massaged and don't, perfect. I went in for a prenatal massage, assuming they knew already what not to do, but I had to basically make sure to tell them again even after making the appointment over the phone FOR that specific massage. I circled two spots, all they did was work on my lower back for the entirety of the massage and like a minute on each of the other spots I had asked only three I even asked for. 2. If you want to relax and sleep, not the place. I had a conversation for the entirety of my massage about pregnancy, lots of unwanted advice from the masseuse and I just kindly went along with it because what else do I do. Also, I mentioned wanting to adopt and was told "don't adopt, give your husband his own children you will never love the adopted child they are not your blood" so if you're adopted I'm so sorry, heavy opinions on the matter from this particular masseuse. (I ended up going to a foot massage place right after my appointment to actually get the massage I had gone in for originally, they did what I asked) 3. You are asked to remove jewelry, fine. I had on a necklace I received to wear to my wedding years ago. I did not want to because I haven't removed it since, still did. Put it in my purse, pendant slipped out of purse and looked for it for weeks, nothing. Called the only place I've taken it off at, they "looked through the lost and found." Nothing was there. Called again to make sure, was hung up on after being on hold, and I'm sure it was a "let me look in the same place, not asking anyone else" kind of deal because I got a "no necklace" although I specifically was not looking for that but a pendant. So there's that. So go if you want a massage they would like to give you, not if you need specific areas done. Go if you don't have priceless jewelry that might get lost and pawned or melted down. Go if you want to have a gab session instead of peace and quiet. Two stars instead of one because the owner I believe, did a scalp massage anyway after I had been a little after my time due to traffic. That was nice of her.

I took my daughter here to get dip powder nails with a design, and the tech absolutely nailed the…read moredetails. She loves how they turned out! I decided to jump in and get a manicure for myself just to have some fun, and the staff was incredibly welcoming and great about it. Welcomed us at the door by name. Just a fun thing to do with my little girl. Whether you are looking for specific, detailed nail art or just a relaxing manicure, this place is fantastic.

The staff were very nice and sweet and that's what the 1 star is for…read more However, the quality of the work, horrible. Ive been trying to strengthen my nails and did regular polish instead of gel, hoping itll last at leasttt a week. I got home and my ring finger nail chipped and cracked and had to cut it short. By Tuesday my nails started chipping and mind you I dont even do house work or anything like that. I had ONLY 3 gelX nails for removal, but was charged a full GelX removal. Mani pedi combo for regular polish was $55 ended up paying $75. My cuticles were not cleaned all that well either, theyre almost all still there. Over all I wouldn't go back.

No shade to the friendly front desk or Gina (who gave another fantastic massage), but I left…read morefeeling a bit disappointed. After Woodhouse's most recent renovation, the Quiet Room feels like a Starbucks seating area, where I should whip out my laptop and hop on a Zoom call. Several small, dining-height tabletops and lots of tiny, hard chairs. What happened to the comfy chaise lounges with the big, fluffy pillows? There's a small water station (cool, no ice) and a few small to-go snacks, but that's it. I was led to the locker room and shown my locker, but never offered a water or mimosa, not even instructed to sit in the Quiet Room while I waited. Maybe this was because they knew I was a return customer, but still...

Still as great as when I updated my review last year, so for great info, read that. This is simply…read morean addendum (wink) ... The co-ed lounge still offers space to sit and wait. They have complimentary snacks and flavored water. There are also still cozy blankets throughout the room you can use. I will say the chairs are not super comfortable so which I would bet is to ensure you don't lounge around all day. The complimentary drink situation hasn't changed, but they have added clarification at the front desk and in the lounge. ONE complimentary drink is offered (wine, champagne, mimosa, tea) and you can choose to have it prior to your service or after. I would recommend if you are arriving less than 30min before your service OR it's busy, get your drink AFTER! There are only so many staff members and if it's busy your drink won't be delivered with enough time to actually enjoy it prior to your service. They have removed the door from the shower and replaced it with a curtain so it's easier to spot. HOWEVER, they do not offer towels larger than a washcloth, so if you plan to shower BRING your OWN towel! They do however have complimentary shower gel, shampoo and conditioner. For the first time I ever I included a facial to my visit. The Repair and Revive facial was incredibly relaxing and my skin looked wonderful! I do wish more instruction had been offered when I checked in as this was my first facial. For ex: - Do I wear a robe, or go in my clothes? A: Either. You take off your top and they have you wear a wrap before climbing under a warm blanket and lay on a table (like a massage). - Should I shower before because I won't want to wash my face after? A: yes. Sunscreen and other creams were added to my face so I did not want to shower after. -Should I have my hair done or leave it messy after a massage? A: They massage your neck and around your hairline with oils then wrap a soft headband around your hair to keep it off your face. I had a new woman giving my massage and a new woman do my facial and both were incredible. I have yet to request the same person when I return because truly no matter who I get, they are incredible!

Always love this place. They have a great color selection, and always do the shape I want!read more

Michael (suite 35) is very skilled and is my family's go-to hair stylist. He never misses the…read moredetails for women's short hair styles, and I appreciate that he takes feedback seriously and makes each haircut just how you want it. When I get my hair cut, it costs about $40 (including tip) and takes about an hour. He also plays soothing Chinese music which is very relaxing and unique from all the salons I've been to.

Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

First, I love the location of this nail bar. It's right off the main road! The staff was absolutely…read morewonderful, and did a fantastic job with the massage part of my pedicure. I love that they serve wine while I got to relax as well. The inside looks very clean and bright, and it gives off a very inviting vibe. I will go back again for sure!

I really wanted to love this place because it's close to my house but left very disappointed. I had…read morean appointment for Saturday and they took forever. They were understaffed for a Saturday so my person was taking a long time. Anyways decided that it was okay and just wanted my nails taken off. I had gotten them done there to begin with. They didn't remember who and what they did so they were going back and forth on how to take them off. After pushing several times that I get them done. I simply said I just want them removed. They removed them because apparently I had builder gel which I had never been told the first time. Well after removing them for several minutes my nails were starting to hurt and I left with damaged nails. It was like they were in such a hurry to get them taken off that my reds were red when I left. Really wanted to love the place but I'll be going elsewhere.