This happened in Eagan station on Saturday 28,2026. I am really disappointed at front desk…read moremanagement. I have been going for almost 7-8 years. Never happened like this before Extremely unprofessional experience. I arrived on time for my appointment and was left waiting for over 30 minutes with no communication. When I asked, I was told I could reschedule--as if my time didn't matter. The reason given was that a previous bridal appointment ran late. That is not the customer's responsibility. If schedules run behind, communicate and manage it properly. I had planned my day around this appointment, and this level of disregard is unacceptable. This reflects poor management and lack of respect for customers' time. Big salon chains may not care about individual experiences, but this should not be normalized.

My daughter was scheduled for haircut and style on the day of prom. The stylist told her she did…read morenot have time to curl her hair. What a complete waste of time and money! Management is a total joke, and resolved nothing. The only thing they could say was your daughter seemed happy when she left. HELLO it is a 17 year old girl what was she suppose to do, your stylist just told her she didn't have time for her on prom day. This place is an absolute disaster good riddance!!

OMG...this place is just a AMAZING!!!!!. just opened maybe a month ago??? I'm sure nobody knows…read moreabout this place yet but let me tell you about this place! okay I am pretty picky on massage cuz I been getting massages for years!! Lady who massage me knows where to touch and knows what she is doing...I am definitely going back for more for sure!!..thank you soooooooo much for amazing massage/healing g for my life!! Means a lot to me!!

I booked a massage late on Wednesday for a Thursday AM spot. By the time I completed the booking,…read morethe spot showed unavailable. No problem, I booked the next opening. The next morning I received and email confirmation for the 1st spot booked. I called the spa and was told they will charge me for both appointments since the spot could not be rebooked and cancel was within 24 hours. THE BOOKING WAS WITHIN 24 HOURS. According to the GM, the therapist has to get paid since the cancel was not within 24 hours. She also confirmed both appointments were booked within seconds of each other but would not assist me. I would not book the Savage location. There are MANY other locations that treat their members fairly but not this franchised location. The front desk and the therapist wete both lovely, the cancer at this location is the management..

I went to this Massage Envy location and left with bruising and soreness all over. My masseuse,…read moreused extreme pressure (not a deep tissue massage) and I asked her three times to "please go lighter " in which one instance I told her that she was actually hurting me. She did not listen and told me that I was "so tight" and continued to apply extreme pressure. Additionally, she was 10 min late to the service and forgot to the addition that I paid for. When I called Massage Envy to complain and ask for a refund on my service they offered me a giftcard which is entirely inappropriate considering what I had received out the experience. I explained that the refund wasn't as big of a deal to me but rather that this does not happen again. There response was we talked to the person and "I get bruises sometimes during mine too." I am completely uncomfortable, sore and irritated by the response Massage Envy has taken in the matters of a client being bruised and in pain after a service. I would never recommend this place nor will I be returning.

I received a gift card for this venue, and I must say, if you appreciate luxury and pampering, this…read moreis the place for you. As soon as we entered, we were greeted warmly and offered a delightful scented hand towel. A staff member gave us a brief tour and guided us to our personalized lockers, which had our names on them--such a charming touch. Inside the lockers were our slippers and robes--sizes taken at the time of booking--and a piece of chocolate, which was a lovely surprise! Next, we moved to the waiting area to fill out our forms, which was softly lit and featured a fireplace, along with a snack bar and refreshments. While we waited, a staff member brought us heated pads for our necks and shoulders that carried a refreshing scent. He also checked to see if we needed anything like tea or sparkling water, which felt wonderful. Finally, we went in for our massages; we both opted for the deep tissue therapy. My massage therapist, Ashley, was fantastic--very friendly and attentive. She asked questions about my problem areas and got right to work. I can confidently say it was the best massage I've ever had, and I highly recommend it. I've already arranged to return for my birthday; everything was exceptional--10

I went in for a massage and facial, and the clinicians providing the services did an excellent job…read more They were very welcoming and kind. The only issue I encountered was at checkout, where the staff member behind the desk attempted to communicate with me. Her manner was off-putting and negatively affected my overall experience. Whether you go with your spouse or alone, I recommend paying attention to how you're treated and speaking up if someone is disrespectful. I wish I had.

Jesse was professional and helped me with my pain level. He provided exact deep tissue relief…read morewithout bruising me. I am grateful to be able to walk out of there feeling so much better. I have more flex in my knee and less pain when I walk. He's great! Thank you!! There is no receptionist and no one to guide you as a new patient. It is a little strange. Not very personable. But, Jesse was amazing.

I've visited this salon a few times, but none of the sessions left me fully satisfied. Despite…read morehaving different massage therapists, the overall feeling was the same -- a lack of professional depth and attentiveness to the client's needs. Key takeaways: * Inconsistent technique -- sometimes too soft, other times abrupt pressure on sore areas * Lack of energy and genuine care during the session * Odd personal remarks from the therapist that made me uncomfortable For a place with this pricing, I expected a higher level of service. Maybe others have had better luck -- my sister, for one, absolutely loves this place -- but my experience hasn't convinced me to return just yet. Still, I hope to stop by again next time I'm in town and see some improvements.

I've been coming here to get my eyebrows done for a while! It is clean, relaxing, and I've never…read morehad a problem getting an appointment that fits my schedule! Kaitlyn is my favorite, always friendly, conversational, and does a great job. Would recommend booking a service at this lovely spot!

I've been to the Edina FF several times, but the last time I went I was SO glad to see they had…read moreupdated (and moved) their space. Previously, the facials were given in one large room that was so bright you got a headache, blaring pop music and you were plopped on a bed like a piece of meat. They've since adopted a similar style as the other FFs where there's a separate front desk area as well as a darker room with beds further apart to give more privacy and tranquility. I was so happy to see this, as without this upgrade, this location would've been 1 star for me. I always receive the Sculpt facial and I've had varying experiences here. Sometimes I've been asked about my skincare or concerns, others I haven't. Same with being offered a blanket, water, to remove my shoes or preferred pressure. The estheticians I've had that have been great have been wonderful, but it's definitely a mixed bag.

Definitely a good vibe to be in. The service was great and people were polite. I definitely will…read morecome back for more service with their discount offer at this moment.

I recently got a lash lift and tint here and it was truly the best I have ever gotten. Shortly…read moreafter getting the lift/tint I went backpacking for five days in the Andes and Amazon. I dealt with rain, humidity, sun, sweat...and my lashes looked (and STILL look) exactly how they did when I first got them done. Truly truly truly incredible magic happening here. I will absolutely be back!!!

I love this place. Can't go wrong with a massage or facial but Chloe gives the best lash lifts…read more I've gone to a ton of different places for them and she is consistently the best at it!

She does a great job with a combination of massage and adjustment. Skilled in what she doesread more

My boyfriend treated me to a 90 minute massage here for my birthday this morning! This was legit…read morethe most effective masasge I have ever had. Also, Anicha is super sweet and welcoming. Unfortunately I started my period the morning of the massage, and when I let Anicha know she became extremely concerned with my comfort levels. She allowed me to switch to a table massage instead of the originally planned Thai massage, and even consulted with him while I was changing to make sure I was okay keeping the appointment and wasn't just being polite. She was just really concerned that I would be uncomofortable and wouldn't get the most out of the massage. That actual massage was amazing! She used an excellent amount of pressure (I like really intense pressure) and basically worked through 2 years worth of postdocing-in-a-pandemic stress that has accumulated in my shoulders, lol. At the end, she wished me happy birthday and gave me a little trinket souvenir from Thailand. So sweet! I am sad that I didn't find Anicha sooner since I am moving out of MPLS, but I highly recommend her if you are looking for a really nice, deep, effective massage.

I love getting my facials from Natalie. She take great care of my skin and I usually fall asleep. I…read morehave yet to find a good massage therapist. All my favorites end up leaving and I've been a member for over a year. Only go to Chris if you want to be in pain. I actually hurt more from my massage than I did before. I had asked for relaxation and all I got was elbow massaging with rough movements. Unfortunately I'm more stiff and sore after which has never happened to me and I've had deep tissue. It's so hard to find a therapist there because the desk says everyone is good, but I've yet to be impressed with my last 3 massages.

Caveat Emptor…read more Scheduled a massage to relieve some back pain. Massage was average compared to past massages, there are better places for the same price not far away. Store and staff appearance wasn't great. You can hear people talking in other rooms, the staff all wear black clothes that should have been replaced 6 months ago, and everywhere you look there are marketing materials trying to sell you into their membership program (one or two signs should be sufficient; a TV, photo books, posters, and table tents at every turn is overkill and annoying). After the session I was suckered on the great pricing of the membership and how much I would save by paying upfront for a massage each month. Since I was planning on massages for the next few months, I thought it made sense so I signed up. The only problem is that they don't tell you the terms and conditions and since they take up the entire back of the contract I didn't spend 10 minutes reading them before signing. They knew I was only going to use it for a few months, thanks for the heads-up! The only way to cancel is to buy a new house 30 miles away, die, or by surviving a face first fall out of a 4th story window making it impossible to receive facials or back massages. I called the next month to let them know how deceived I felt, but their response: "you signed the contract, it's all laid out in the contract". I'd been had! After a few months, I tried the facial. This was also average compared to other salons. The team is clearly coached to sell product. Before, during, and after the facial they push product. Hard. Makes it hard to relax when you're constantly saying "let's see how it works first". I'm now at the end of my 12 month contract and I've submitted my official request to cancel along with some choice words regarding my experiences. Massage Retreat's response: "I'm sorry you feel that way". Oh, and another disappointment - They can change prices with just a 14 day notice, but since you're required to give a 30 day cancellation notice, you have no choice but to pay the new rate. They just did it to me and that seems dirty. Based on the lack of empathy, car salesman mentality, customer disservice, deceptive selling, and disappointing experiences the past 12 months, I will not be returning to any massage retreat and I recommend you steer clear as well. They churn and burn customers and are just fine with that model. Go someplace else for a better experience at the same price.