I received a gift card for this venue, and I must say, if you appreciate luxury and pampering, this…read moreis the place for you. As soon as we entered, we were greeted warmly and offered a delightful scented hand towel. A staff member gave us a brief tour and guided us to our personalized lockers, which had our names on them--such a charming touch. Inside the lockers were our slippers and robes--sizes taken at the time of booking--and a piece of chocolate, which was a lovely surprise! Next, we moved to the waiting area to fill out our forms, which was softly lit and featured a fireplace, along with a snack bar and refreshments. While we waited, a staff member brought us heated pads for our necks and shoulders that carried a refreshing scent. He also checked to see if we needed anything like tea or sparkling water, which felt wonderful. Finally, we went in for our massages; we both opted for the deep tissue therapy. My massage therapist, Ashley, was fantastic--very friendly and attentive. She asked questions about my problem areas and got right to work. I can confidently say it was the best massage I've ever had, and I highly recommend it. I've already arranged to return for my birthday; everything was exceptional--10

I went in for a massage and facial, and the clinicians providing the services did an excellent job…read more They were very welcoming and kind. The only issue I encountered was at checkout, where the staff member behind the desk attempted to communicate with me. Her manner was off-putting and negatively affected my overall experience. Whether you go with your spouse or alone, I recommend paying attention to how you're treated and speaking up if someone is disrespectful. I wish I had.

I recently had an event and needed someone to do my makeup. Due to shoulder surgery, I couldn't do…read moremy own and Sanctuary set me up for an appointment with Joan Cazaubon-Meitrodt. She was AMAZING! When I left the salon, my makeup was flawless. When I returned home from the event, about 8 hours later, my makeup looked as good as when I left the salon. Joan is a TRUE master makeup artist and I highly recommend her!

Best haircuts I've ever gotten. Been going to Joan for 4 years. Shes amazing and a great…read morehairstylist.

For over 50 years, I have only used Aveda salons. A few years ago, my very ill daughter and I moved…read morehere from Virginia for medical care. On September 10, 2021, Sanctuary was the first salon I used in the Twin Cities. I handed the stylist (Deanne) my Aveda formula that I had used for years in Virginia for my color touchups. She followed it and I left happy--with a head full of gold tones. July 21, 2022, I came back for another touchup; this time the stylist was Lindsey. I again asked her to use my Virginia formula and gave it to her. She agreed, but then changed the color (without my OK). My hair came out very dark brown. She refused to redo it with the gold color. The manager refunded my $200 after a two weeks, and I vowed to myself that I'd never come back! Then recently, I heard that the Sanctuary stylist, Deanne, was a master at spiral perms. I broke my hard rule about never returning to Sanctuary and tried to schedule with Deanne for July 30, 2025. The receptionist refused to accept me for an appointment! She vaguely said, "Four years ago there was an issue of some sort." I persisted and she finally scheduled me. After my color, Deanne and I planned my perm timing, and I was excited to do it! September 23, 2025, I brought my daughter (and her caregiver) to Sanctuary with me so Deanne could give my daughter a condition/cut and give me a color touchup. When I paid the bill, I asked the cashier to please break down the various charges, because my daughter had to pay me back for her services. The cashier said her machine couldn't do that, so I asked her if she would please write down the separate charges. It took her a while to look up the price of each service, then I had my list and we all left. But then when I called to schedule my perm, the manager answered the phone and berated me for being rude to the cashier during my last visit. (! ? !) I was stunned and quite hurt at such accusations! I told her she had to have the wrong person; that certainly never happened, nor would I do such a thing! She hesitated and then said she "would recheck her video" of the front desk that day and call me back." It didn't take her long to respond and she was very discourteous to me and used a derisive voice. That manager told me she "was positive the video showed me being rude to the cashier and I could never come back to Sanctuary!" I cried after I hung up, and I stayed morose for several days. It finally dawned on me what must have happened! That video could not have sound, or she would have heard what I said. It had to be because my checkout took longer than normal, that the manager assumed I was being impolite. (It took longer because the cashier was looking up the various charges and writing them down for me.) Now, even though Sanctuary may have the BEST spiral perm stylist, NEVER EVER (EVER!) shall I return there! How can they keep their Aveda reputation (or even stay in business) when their manager seeks out ways to run off good customers........ PS. I am also sending this review to Aveda HQ.

I have to agree with other numerous unsatisfactory customer service reviews of Sanctuary Salon in…read moreEden Prairie, MN. I am taking the time to write a review of my second bad experience I had at this salon. What was good in experience with a relaxing massage turned into a terrible customer experience with the front desk person, Kiajarra at the Sanctuary Spa, Prairie Center Drive location. Upon checkout she already had a terrible attitude, then informed me it was full price of $150+ for my massage, even though in the month of November 2025, the salon is running a promotion for 90 min for $90 with a particular masseuse. She grudgingly (with a chip on her shoulder) rectified the price after I questioned her math and the salon's promotion. This salon has also had previous bad management, with employees and customers alike, complaining and quitting. I regretfully gave your salon a second chance to be proven right about your bad business practices. People go to the salon for treatments and to relax but having employees like this at the front desk is a turn off for customers and need I even say, it's just bad for business. That kind of mistreatment will drive customers away. Customer service takes a special skillset. It's an end-to-end experience and one that ultimately determines if a customer will return.

PHENOMENAL studio. I've been doing yoga for about twelve years and Green Lotus has some of the best…read moreinstruction I've ever seen. The teachers are well trained in yoga, physiology, and hands on adjustments. They meet the needs of beginners and advanced practitioners, alike. The studio is clean and well equipped and there is an outdoor space to do yoga outside when it's nice. Be sure to use the massage/scrub services there as well. I got a sample session from one of their newer practitioners and it was amazing.

Found this place while traveling for business. I love a studio that specifically calls out Hatha…read moreYoga. I took two classes for $30 and they were great. I took a Vinyasa class and Hatha. Both were well taught. The studio is gorgeous and well kept. Welcoming. There are mats for $2 if needed.

Envy doesn't deserve sitting here with two stars and one review. M.E. is super transparent about…read morewhat it does for you. Clean Massage Clean Rooms Couple Room optional (usually extra at other places) A cup of tea and waiting lounge. That means no robes, no soft music, none of that. But since my wife signed for my massage mortgage over a year ago, I've been addicted. I've had over a dozen different therapists but I recall Ashley, Melissa, and Kika were pretty darn good.

It's been awhile since I've been to this location as the appointments are booked so far out. The…read moretoilet paper is very harsh which I would have just ignored but when I asked for a mint they said they no longer offer. Must be cutting costs. Nothing to do with the massage therapists who are great.

I recently got a lash lift and tint here and it was truly the best I have ever gotten. Shortly…read moreafter getting the lift/tint I went backpacking for five days in the Andes and Amazon. I dealt with rain, humidity, sun, sweat...and my lashes looked (and STILL look) exactly how they did when I first got them done. Truly truly truly incredible magic happening here. I will absolutely be back!!!

I love this place. Can't go wrong with a massage or facial but Chloe gives the best lash lifts…read more I've gone to a ton of different places for them and she is consistently the best at it!

My wife had a standard massage and had severe back pain for two days afterwards. The woman that did…read morethe massage didn't introduce herself. Would not go back to this place or recommend to anyone.

I felt so lovely after my visit. My hands and feet and face. It was one of the best messages I…read morehave ever had. I also recommended this to a lady I work with. They booked a couples message and said thank you for the recommendation. They've been back several times as have I.

Great service from the therapists, Kara was amazing for my first time, alex was beyond amazing…read morewhen it came to my back pain i've had for a while, and Brittney was such a help with letting me know stones weren't going to be scolding hot. Sarah horrible service ive had for my first time coming to a massage place

I was nervous about getting a massage during the pandemic, despite businesses in MN slowly…read morereopening and our curve flattened and decreasing. I was heartened to see the COVID19 precautions: all clients and staff must remain masked in the salon; extra time allotted between appointments for sanitizing the rooms; temp scan, hand sanitizer, and COVID symptom questionnaire when you enter. Despite all of that I started to have an anxiety attack as I disrobed for my first close contact with a person not in my bubble for four months. Being massaged in a mask was weird but not as uncomfortable as I expected and it was so necessary for healing my mind and body during these anxious times. You can feel safe here and who doesn't need a massage these days?

I didn't know in-home massage was a thing until someone recommended Heather's services. Now I don't…read moresee myself going back to the spa for a massage. First of all, the massage itself was one of the best I've ever had. Relaxing, for sure. But, more importantly, Heather really worked all the tension and knots out of my muscles. One of those rare therapeutic massages that goes deep enough to address all your issues but still leaves you feeling so good. Secondly, it's the most convenient way to get a massage. I made the appointment via text then I just went home after work and she was there waiting for me (right on time). She brings the whole set up, table, electric blanket, towels, music, oil. She even has this oil dispenser thing attached to her so it feels like she never takes her hands off you the entire time. When it was over, she packs up and leaves and I don't need to make myself presentable or drive anywhere. Already home and relaxed. I'll definitely be a repeat customer!

I am extremely active and have always looked for a therapist that would give me a "real" massage. I…read morehave some serious knots in my back and I often need someone who can really "get in there"and allow my body to relax at the same time. Meet Heather! Her sessions are relaxing, for sure, but she is serious about addressing the pain and discomfort of her clients! She offers the most therapeutic and pleasant deep tissue massage that I've ever experienced and I always feel sooooo much better after seeing her. She is professional, reliable and extremely pleasant. Heather comes to your home, sets up everything and I just have to show up. It is amazing to get such great massage without even leaving my home, especially right after having kids. I highly recommend Heather - you cannot go wrong!

I made two appointments a month ago for a Montage 55 minute massage with JJ and a Signature 45…read moreminute HydroFacial with Ja'Nice. This was my 10+ massage and 2nd HydroFacial from the Spalon Montage in Chanhassen. I found JJ when I was pregnant and saw her for Prenatal massages every other week in my 3rd trimester up until I gave birth. I continued to see her postpartum and will only book with her from here on out! She's the highest priced masseuse and for a good reason. My 2nd HydroFacial with Ja'Nice was much more thorough than my first. I felt Ja'Nice really took the time to unclog the most congested areas of my face and I left feeling clean and hydrated! I look forward to booking with both of them again. The Spa has a nice quiet waiting area with a roaring fireplace to keep you calm and cozy. The women's locker room is always clean and I appreciate the complimentary water, tea, and coffee. I enjoy arriving early for my appointments so I can curl up on the couch and read my current book to get Zen. Parking is limited as it is shared with the other tenants in the building, but I haven't had an issue finding a spot. Can't wait to schedule my next treatment!

My experience was horrible for the second time. My last appointment began 15 minutes late and my my…read morerecent appointment had not started 20 minutes after my scheduled time and no one had come to explain or acknowledge the stylist was running behind. When I went to the front desk the woman was completely unapologetic and offered no reason for the delay. If I had been 20 minutes late to the appointment as the customer, I would have been charged for the service regardless but they didn't even offer me an explanation, just agreed to let me cancel the appointment. Their attitudes were so careless, I'll never go back.