Our insurance referred us to Lifestance. My daughter and I were looking for a therapist to address some mental health issues. When we called to make my daughter's appointment we were told they took our insurance so we made 2 appointments. (One for that week and one for the following week for my daughter ) my daughter had her first appointment and all was well. Then a few days before her 2nd appointment, we received a phone call from Lifestance informing us that they don't take our insurance. The gentleman told us in person out of pocket was $50.00. When I asked about telehealth, he was unsure of the price and said he would get back to us with a good faith estimate. (We didn't hear anything) then the morning of her 2nd appointment she signed into her patient portal and there is a bill for $975.00. Let me just reinerate that she has only been to ONE appointment. So obviously, we called them. We were told it was that much because Shanda Higgins prescribed medication to my daughter, which is a blatant lie. She's not licensed to do so( picture attached)& my daughter gets her medication from her primary doctor. Then we were told that the therapy appointment went over by 10 mins so we were charged another full appointment. That falls onto Ms.Higgins. I have NEVER been to a therapist who isn't paying attention to the time. That's their job. I have been to REAL therapists where it's $150 out of pocket for a 1 hour session. Nothing was resolved. The customer service is a joke. This company takes advantage and scams vulnerable people in need of mental health services. Disgusting! Complete SCAM! I will be reporting this company and I will make sure everyone is aware on all social media platforms as well. read more

LifeStance Health - Bill for one visit - Counseling & Mental Health Near Me - Mount Pleasant, South Carolina

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Read every fine print They will charge you unbelievable fees for things you have no idea about no way would I get involved with this company again My own psychiatrist left maybe for her own reasons but every time I told her I was overcharged it was told to me that's what everybody says please find somewhere else to go you'll be so sorry read more

They are the worst therapist to go to I told him that I lost my medication so I need a lower dose or higher dose. I kept on calling calling to get an appointment. They don't answer the phone. They don't do anything. It is the worst service ever. Their therapist are horrible and they don't even ask you questions. They just prescribe medication that make you gain a tremendous amount of weight. I suggest you do not use them for anything. They are horrible service and a horrible company. read more

I have attended therapy in two separate occasions. The therapists are unqualified and I left so upset. The pressure is unbelievable and their non attention to the true patients needs. Do not go read more

if you are looking for mental health care, and you wanna wait on hold all day just to talk to a call-center in India, this is your place. It is absolutely impossible to get a local office on the phone with this company, so if you care about being able to get your meds refilled on time, I strongly recommend that you have nothing to do with Lifestance health. read more

I was not comfortable being told they could charge my card at any point for outstanding charges when I'm using great insurance and wouldn't be aware of when the charges would be going through. I would consent to being charged but not without notification. The person I spoke to told me I was consenting to be charged whether or not I was notified of the charge. The usual clientele must be higher end and can afford for random charges to go through. As a student and healthcare worker who lives paycheck to paycheck I find this to be an unfortunate business practice and won't be continuing forward with the appointment I made with this company. I think if you are being told you must consent to being charged for missed appts and no shows that's one thing but being told they can charge for anything at anytime is a bit much and I couldn't commit to that business practice at all. I cancelled my appt. read more

Lifestance Health started off good, however, as my therapist and I started working with each other and became comfortable with one another, I noticed she started being late and later to our session's do to issues with her kid's and their appointments or her dog barking loudly...I'm your client and not your friend... Ms.Stephey stated that I missed an appointment (which I didnt have written down) therefore I was charged $80 which I am disputing! Why is it okay for the therapist to be late for our sessions without any consequence s but wanting to charge the client! I spoke with the he supervisor Sarah and of course I received a bogus respose that the therapist have a "window" certain time frame to get on their next call.. Why make appointments than?? Stay away people... Stay Away! read more