I cannot express how blessed we were to have my husband at Hildebrandt. All the staff, including…read morehousekeeping, were kind and attentive to his needs. It was a quiet place after his weeks in the hospital. The doctor took more time with our family to explain his diagnosis than any other provider had done. Although I don't wish this experience on anyone, the Center made it easier on my husband and my family.

If you are reading this, my deepest condolences on your loved one. If you are still at Rochester…read moreComfort care? Please stay there. Any Sales pitch about Hildebrandt is a LIE! This was our mistake, but it was my mother-in-law decision, and her last. Yes, there were some phenomenal Nurses at this facility (Kelly, Jenn, and a night nurse). They were caring, skilled, did their job and had no issues. The girls at the front desk that recorded who entered and who exited the facility, were the only ones who gave me a reason to smile and momentarily take my mind off what was going on. I cannot say the same for the rest of the facility (Nursing and Administration). Every nurse should know their default answer is "Let me check with the Doctor". Every Hospice center should overly use this! If for no other reason, it buys time to think about your answer! if this would have been done here, then this wouldn't be a very negative review. This includes a male nurse that teaches at a near by university. He is highly over-rated. Hospice centers need caring Nurses who continually get to know and understand patients. Even though their stay will always be short lived. This male nurse belongs in a research facility where he can over think all day long, including how he should fold his underwear. He was not caring! After all, if the doctor says give an extra shot has needed! Give it! The first moment I questioned calling an ambulance and having my mother-in-law taken back to the Rochester hospital emergency room took less than ten minutes of entering Hildebrandt. We were given the drama queen nurse. She stated we had to leave our belongings in the hallway and get dressed into Garments because of COVID. When I stated we were out of town, and had our valuables in those bags, she repeated, leave them in the hall! When I asked how long this policy would last, she stated until the COVID test was over. When I asked how long the COVID test would take, she did not know. The Answer should have been only a few hours! Instead she left us thinking the test would take days. When I asked why the COVID test wasn't given back at the hospital to protect the Ambulance crew that transported her, we were confronted by administration and put in the quiet room. During this time her COVID test came back. I then made the mistake of asking the drama queen nurse if my mother-in-law could get some food, mainly milk, or soup that she was still drinking and tasting. Mrs. Drama's nurse obviously did not take her medicine that day. She tripped off-line. She stated they could not feed the guest and immediately went to my mother-in-law and took out her perceived argument with me, out on her patient! She told her "were not going to do anything here to hurt you". She said this to a woman who was having a hard time coping with the knowledge she was dying! This was the first moment, I felt my mother-in-law was in danger at Hildebrandt. I contacted the administration and told them what their drama nurse had done and asked about her qualifications. I specifically asked, does she know the default answer "Let me ask the Doctor". I then asked them to not have her come into my Mother-in-laws room again, as I viewed her actions has a physical attack upon my mother-in-law. This was not done. This set the tone for me and my other half who is thankfully, a Nurse herself. One of us stayed with my mother-in-law for her remaining thirteen days at Hildebrandt 100% of the time. Then we ran into the schizophrenic nurse with more senseless confrontations the Drama queen nurse could only dream of. If we were not cheerful, she would ask if she and her staff were safe. Did we have to say our loved one is dying and stopped talking that day? Did I have to say I was unpleasantly learning the stages of death has they were unfolding before me along with the medical terms such has modeling. When we brought food in that had knives, she went to her administration and said we had weapons.

Burd Home Health, what a great place to work!!…read more Modern office with great team atmosphere, Burd Home Health makes everyone feel like part of the team and more like family. The work is engaging and challenging, plus we get to help those in need both in the local surrounding area and throughout the region. Great use of technology to give the company a competitive edge, you are definitely working for one of the most forward thinking companies that will soon lead the industry. Best job I've ever had!

From the owner: BURD Home Health is a leading agency for the Consumer Directed Personal Assistance Program (CDPAP)…read more The program allows people who need care to hire their family members, friends, or anyone else they trust as paid caregivers, and the caregivers are paid by Medicaid. Our team assists in registering for the program, onboard caregivers, and manage payroll. We are a verified CDPAP facilitator to work with the Public Partnership LLC (PPL). Headquartered in Rochester, we are currently serving families all around New York and five other states. We provide local in-person support in Rochester and Buffalo and remote support in the rest of the state. Our mission is to help families keep their loved ones out of nursing homes and provide care at home.

I feel as tho' I'm in a perfect place to be able to write a Review of Serenity House, in Victor,…read moreNY, as BOTH my parents were residents here and I've been a Serenity House Volunteer Caregiver, since 2000! My Dad, dying of stomach, lymph node and liver cancer spent his final 17 days being cared for by compassionate volunteer caregivers. Our Family members, from CA, PA, KY and SC, were able to come and go, with absolutely no "Visiting Hours". Because there was a separate guest bedroom for Mom, she was able to get some rest every afternoon, napping! My brother even gave Dad his last haircut, out on the deck...some special "Quality Time" together. The days we spent together at Serenity House, as Dad made his "Final Journey", were very memorable. Our daughter decorated her Gpa's room with photos of our years together! We were able to make Serenity House our Family's home during Dad's last days. Because our incredible experiences with Dad at Serenity House, several years later, Mom was actually in the very same room where Dad had died! She was peaceful and 'Ready' to join him. She didn't have cancer or heart issues, but her body had aged considerably. She was able to have whatever meals SHE wanted, or, some days, very little. Having caregivers spend time with her, was so special. Her care was exceptional. Again, Family spent quality time with her, as she declined. As a volunteer, I've come to befriend wonderful caregivers, coming from all walks of life, each with a passion for wanting to care for those in their final days. Family members of residents repeatedly comment, "I wish we'd brought our loved-one to Serenity House sooner!" It's so true, as I know, first hand, what a relief and what a 'weight off my shoulders' I felt once Dad and then Mom, were in the hands of Serenity House's caregivers. I could be a daughter, and not have to worry any longer about their emotional and medical care. Serenity House is such a GIFT to both residents and families.

Just wanted to thank you and all the volunteers at Serenity House for taking care of our aunt,…read moreDiane B, during her final days. It was a great comfort to us knowing she was being cared for by people who knew and loved her. They say that God has a plan - i often struggle with this - but this time I think he got it right. Despite my aunt's confusion as to why she was there, she always knew where she was and she was surrounded by familiar faces. Had she moved to Ludington this would not have been the case. So, thank you again for taking her in, and treating her with the compassion she deserved after so many years of caring for others. Sincerely, Sue & Dave M. Andrew & Lisa B.

My father spent the final 2.5 years of his life at St. John's. While we were initially relieved he…read morewas placed here, we soon discovered that the "community-centered" reputation is a facade. St. John's has dropped from a 3-star to a 1-star Medicare rating, and my family's experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John's refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: "You haven't shared anything that I don't already know. If you want to move him, I have lots of people who would like his bed." Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "waiting to die." Summary: While a few select nurses, chaplains, and security guards are kind, they cannot compensate for a systemic culture of indifference and unsafe conditions. The funeral director noted that since COVID, "no one there seems to care." I would not recommend St. John's to anyone who loves their family member. St. John's: Do better.

After hip replacement, I went for rehabilitation. Rehab patients and long term patients are…read moretreated exactly the same. Instead of promoting my independence, the lack of sufficient nursing staff caused a lack of autonomy and individuality. Unreasonable wait to be assisted to the bathroom. One time, I waited 3 hours. I waited 6 hours for pain medication because it was "forgotten". Not acceptable. The call button was put out of my reach. Most direct care staff are wonderful and doing the best they can for patients. Meals are simply awful. Not much is made in the kitchen. When the menu said "banana bread", I imagined a fragrant slice. What it turned out to be was a commercially prepared, sealed plastic bag with a greasy piece of something inedible. I self discharged after 4 days. I do not recommend this place. Still have nightmares about it.

Most of the time they get their job right! Today they failed miserably. My nurse was floated to…read moreanother patient without her knowledge, and no nurse was sent to see me as a replacement. I have now not had a wound seen in a week. To boot, recent supplies were wrong- the same wrong supplies they sent once before. They need to crack the whip a little better, w/their supplier. Once they acquired VNS Fingerlakes, my service started slipping. This verifies all my misgivings about corporate mergers. The customer gets the shaft. I will be contacting my wound clinic about today, at opening tomorrow. Addendum: a full 5 hrs after I was forced to use more detrimental supplies, and after a lot of hard work from my nurse, the supply company righted their wrong. Proper supplies, received.

From the owner: We exist to preserve quality of life and independence by providing community-based, coordinated,…read moreand patient- and family-centered care and services.