Touching Hearts at Home staff had been a huge help to our family. The companion staff are willing,…read morecompassionate, experienced and very personable. My dad was resistant initially to having support in the home and now he would like to increase their hours. His mental status has improved due to their social skills and ability to meet him where he's at. The communication with us is excellent. I recommend them very highly.

From the owner: Touching Hearts at Home offers an array of home care services for seniors, people living with…read moremedical conditions or disabilities, those in transition from hospital to home, and anyone over the age of 18 who can benefit from the help of a professional Caregiver. We're always at the ready, so you're never on your own. Care can be provided for just a few hours per visit up to 24 hours, seven days a week. YES, this includes weekends and holidays. Whether you need our help just a few days a week or every day of the year, we provide consistent, companion-based care that inspires peace of mind. Call or schedule an online consultation today!

I was planning to setup home care through their Central NY branch. During the intake process the…read moreworker lied and then denied services. The worker happened to be standing in front of a security camera at the time of the false accusations. A complaint was filed and a recording was submitted. They tried to take back their accusations and offer an alternate worker come out to handle intake but after that we wanted nothing to do with them. I would be extremely weary of this company.

This facility's performance is wholly unacceptable. The lack of communication, culminating in an…read moreunannounced discharge after four months of silence, is egregious. To ensure consistent, reliable service and avoid significant staff turnover, I strongly advise seeking alternative providers. They will then pretend to care and want to reach out via review reply, only for you to call and be transferred to a full voicemail. Subsequent calls go unanswered. Why waste time on a reply if you do not care? Medical providers need to stop recommending this place.

Recently I had a chance to visit Trucare with my manager. Experience great customer service with…read morevery professional management team. Glad to hear, it is owned and operated by fifty percent women.

From the owner: Consumer Directed Home Careread more

I've been seeing OT, PT and nurses for a few months because of recent abdominal surgery from which…read moreI am still trying to recover. I injured my leg last night and developed a small scrape. I spoke with Cheryl in their office, begging her to send a nurse to look at it even though I saw one just two days ago. I have a hx of cellulitis in that leg, even from small wounds like that and I am a diabetic. She refused, saying "it's not a thing." Cheryl kept talking over me and refused to shut up so I hung up on her. I even swore at her, which I wish I didn't do but I am scared about what could happen to me. My next scheduled nursing visit is in 5 days. A lot can happen in 5 days. As a medical professional she should know this! The front of the folder they gave me says "Call us first. We may be able to help you avoid unplanned hospitalizations if we know you need our help." That's a big fat lie. I wouldn't recommend Centerwell Home Health to my worst enemy, even my ex-husband.

I am so happy that we chose Kindred at Home to care for my 87-year-old mom when she left the…read moreTransitional Care Unit at Upstate (Community Campus). Thanks to the dedication and skills of the nurses, physical therapists, and occupational therapist who visited my mom on a weekly basis, she is now 100% recovered. In fact, she seems stronger and more independent than before she went into the hospital in November. Best of all, she loved each and everyone of the visiting health care professionals. Also, it gave us great peace of mind to have a nurse on call 24/7. I cannot begin to express my gratitude to the health care providers at Kindred at Home and highly recommend the agency.

I would highly recommend Mike Kearney. He helped support me while navigating a complex and very…read moreemotional situation with my Mom. He is knowledgeable and compassionate. I will never be able to thank him enough. Amazing human and service.

We are so grateful for the support and advice from Mike Kearney from Senior Care Authority. Our…read moreparents in their 90's went from being independent to needing 24/7 care very quickly. Mike assessed our situation rapidly and aided us in touring the facilities that met Mom and Dad's care needs. With Mike's recommendations we are confident that we have made the right choice for their new home. We highly recommend utilizing this service.

The Visiting Angels is both a company and the finest collection of people I have met in a long…read moretime. They have a corporate culture of service and excellence. They provide services essential for the care of a loved one who is ill and cannot do things for him/herself. They are able to convince even the grumpiest people to participate in caring for their own health. Their visits become something their patient looks forward to. The Angels carefully observe, listen and make a plan, with guidelines, on how to care for a specific person. I have been using their services for nearly four months, five days a week. My husband needs their help with his cleanliness and hygiene. As he is often very grumpy, I was concerned that he would refuse their assistance. They not only convinced him to accept it, he now looks forward to it. The Visiting Angels do not let people down. They all go above and beyond to provide service. Excellence is a standard subscribed to by the owner and all the staff. Becoming involved with The Visiting Angels was one of the most fortunate decisions I've made in a long time.

From the owner: Visiting Angels Senior Home Care Horseheads is your trusted local provider of compassionate,…read morenon-medical in-home care for seniors and adults. Our dedicated caregivers offer personalized services including companion care, personal care, respite care, dementia and Alzheimer's care, 24-hour and live-in care, palliative care, fall prevention, and transitional care. We help your loved ones age in place safely and independently while maintaining their dignity and routines. Care plans are customized to each client's unique needs, and caregivers are carefully matched to each individual. Part of the trusted nationwide Visiting Angels network since 1998. Contact us today for a free in-home consultation.

Yesterday I attended a business presentation at Seneca Towers. The presentation was organized by…read moreJessica and Anna who handle social activities and entertainment events at Seneca Towers. They also search for better ways for tenant care. The presentation was led by Ms. Marie Rodriguez, the president of "Happier at Home". It was an interesting event. Marie has been involved in the medical field for many years. She witnessed and experienced the personal care her mother received in her final days. This inspired her to create and form a company that could provide care for the elderly. And by this I mean, "care at home". Home is where the heart is, and by this presentation it was evident that "Happier at Home" goes out of their way to work with their clients.To provide care and help so they can stay within their own homes if having tough times.. In the presentation she went through many of her companies services, and there are many. They do a "free" in-home assessment, approx. 45 minutes. But 1 of many things stood out to me. She made it clear that they go out of their way to keep the same caregiver, medical aide, on the same job for the family, patient. She compares the patients life style, habits to one of her aides backgrounds and training. All of her aides go through a training and certification program. Complete with a background and drug test. Aides, care givers, are taught about fall prevention, senior fraud, prevention,cooking, safety and house keeping. In the home assessment Marie will discuss the basic problem of the patient in need. The health challenge,medication compliance, memory concerns, and transportation. The patients nutritional needs,being isolated, home cleaning and maintenance, medical alert buttons, special phones for the hard of hearing. They offer meal planning and preparation, transportation service, shopping for the patient, house keeping, doing laundry. They also have aides for companionship and mental stimulation. The list goes on! Throughout the presentation Marie answered several questions by tenants one on one. She handed out flyers with information about her companies services and what they offer and how she governs and guides their business. She sponsored a "welcome wagon" with beverages and snacks for tenants and continued to answer questions by tenants. I was pleased that I attended this presentation and impressed with Marie Rodriguez. I think that "Happier at Home" is a well organized business. I wouldn't hesitate to call them!

From the owner: Happier At Home Westside Rochester, New York provides home-based care services to help seniors…read moreremain independent in their own home or place of residence. We provide non-medical, in-home care assisting with errands, laundry and light housekeeping, medical appointments, attending social events, bathing set-up and monitoring, care advocacy, and medication management solutions.Giving compassion, respect, and independence is our purpose at Happier at Home. We thoughtfully match clients with our highly-trained staff that are available from one hour to 24 hours daily. We take great pride in our unique approach and commitment to continuity in care, aiming to keep the same caregiver for each visit. You and your loved ones deserve the sense of security that comes with a trusting relationship.Happier at Home provides care in private homes, apartments, independent & assisted living communities, hospitals, skilled nursing facilities, and rehabilitation centers.

Pampered Parents is an excellent company to work with. They are very reliable and flexible, able to…read morereact quickly to the changes and challenges that come with elder care. We have found their aides to be professional, compassionate and trustworthy. I highly recommend them.

From the owner: 24 HR Helping Hands is a courteous group of highly trained Palmyra, NY home care professionals…read moreready and able to give your family the help you need. Please give us a call today.

Very comfortable facility. Very homey spacious and accommodating. I'd give this facility and…read moretheir staff 10 stars if I could. They took great care of mom in her final days. Could not recommend enough. Job well done and thank you. You are making a huge difference.

I don't think I could ever stop saying enough about the excellent care the Advent House provides to…read moreour community members that are on hospice staying in their home and the help and support their volunteers and staff give to their caregivers as well. Compassion, love, support and care are just a few of the words that can describe this beautiful and peaceful hospice home.