I was planning to setup home care through their Central NY branch. During the intake process the…read moreworker lied and then denied services. The worker happened to be standing in front of a security camera at the time of the false accusations. A complaint was filed and a recording was submitted. They tried to take back their accusations and offer an alternate worker come out to handle intake but after that we wanted nothing to do with them. I would be extremely weary of this company.

This facility's performance is wholly unacceptable. The lack of communication, culminating in an…read moreunannounced discharge after four months of silence, is egregious. To ensure consistent, reliable service and avoid significant staff turnover, I strongly advise seeking alternative providers. They will then pretend to care and want to reach out via review reply, only for you to call and be transferred to a full voicemail. Subsequent calls go unanswered. Why waste time on a reply if you do not care? Medical providers need to stop recommending this place.

After 5 attempts to find a caregiver for my 90 year old grandfather we finally decided to try a…read moredifferent company. Senior Helpers has proven to be completely incompetent, unorganized, and unprofessional. We have not had a single aid show up on time. Many times they have left early as well. When we bring this up the management simply makes excuses. The management consistently assures us they have heard and recorded our needs and then sends people who are unable to fulfill them. The first time we suggested we would go to another company, Michelle called begging to give them one more chance. We obliged and they promptly sent over someone who was unable to complete our number one requirement. Do not waste your time with this "company". You are much better off searching on websites such as Care.com, a place for mom, etc. Senior Helpers will only waste your time and money.

From the owner: -companion care -Alzheimer’s and dementia: Senior Gems…read more-Parkinson’s Care Program -personal care -Transitional Care -Respite care -Surgery Assistant - End of life support Life profile assessment creates a customized care plan for each individual. We work with Seniors and their families to enjoy more healthy days, maintaining their safety and independence in the comfort of their own homes.

Yesterday I attended a business presentation at Seneca Towers. The presentation was organized by…read moreJessica and Anna who handle social activities and entertainment events at Seneca Towers. They also search for better ways for tenant care. The presentation was led by Ms. Marie Rodriguez, the president of "Happier at Home". It was an interesting event. Marie has been involved in the medical field for many years. She witnessed and experienced the personal care her mother received in her final days. This inspired her to create and form a company that could provide care for the elderly. And by this I mean, "care at home". Home is where the heart is, and by this presentation it was evident that "Happier at Home" goes out of their way to work with their clients.To provide care and help so they can stay within their own homes if having tough times.. In the presentation she went through many of her companies services, and there are many. They do a "free" in-home assessment, approx. 45 minutes. But 1 of many things stood out to me. She made it clear that they go out of their way to keep the same caregiver, medical aide, on the same job for the family, patient. She compares the patients life style, habits to one of her aides backgrounds and training. All of her aides go through a training and certification program. Complete with a background and drug test. Aides, care givers, are taught about fall prevention, senior fraud, prevention,cooking, safety and house keeping. In the home assessment Marie will discuss the basic problem of the patient in need. The health challenge,medication compliance, memory concerns, and transportation. The patients nutritional needs,being isolated, home cleaning and maintenance, medical alert buttons, special phones for the hard of hearing. They offer meal planning and preparation, transportation service, shopping for the patient, house keeping, doing laundry. They also have aides for companionship and mental stimulation. The list goes on! Throughout the presentation Marie answered several questions by tenants one on one. She handed out flyers with information about her companies services and what they offer and how she governs and guides their business. She sponsored a "welcome wagon" with beverages and snacks for tenants and continued to answer questions by tenants. I was pleased that I attended this presentation and impressed with Marie Rodriguez. I think that "Happier at Home" is a well organized business. I wouldn't hesitate to call them!

From the owner: Happier At Home Westside Rochester, New York provides home-based care services to help seniors…read moreremain independent in their own home or place of residence. We provide non-medical, in-home care assisting with errands, laundry and light housekeeping, medical appointments, attending social events, bathing set-up and monitoring, care advocacy, and medication management solutions.Giving compassion, respect, and independence is our purpose at Happier at Home. We thoughtfully match clients with our highly-trained staff that are available from one hour to 24 hours daily. We take great pride in our unique approach and commitment to continuity in care, aiming to keep the same caregiver for each visit. You and your loved ones deserve the sense of security that comes with a trusting relationship.Happier at Home provides care in private homes, apartments, independent & assisted living communities, hospitals, skilled nursing facilities, and rehabilitation centers.

I have been a caregiver for this agency for over six years…read more Days are varied and duties have ranged from driving a client around the county for them to see places they remember, to perhaps more routinely, reminding them to take medications, preparing meals, or doing light housework. From taking a client to the mall to eat lunch, walk, and listen to musicians at the piano of a certain department store, to bringing them to doctors' appointments, grocery shopping, or an occasional concert. Listening to client's stories and providing them support at this point in their lives is extremely gratifying. The agency backs us up and is instrumental in delivering top-notch care to our clients and their families.

Home Helpers of Rochester has been in business for nearly nine years. The office is now being…read morehoused in a historic henrietta building. The owners work to ensure clients and their families will have caregivers that will help the home run smoothly , treat the family how they would want their own family treated. If you need help in your family home, hire Home Helpers for your family member's needs and wants.

I had to see an orthopedist, and this is the location they sent me to. This is the orthopedic…read morecenter. It's a brand-new facility, it's bright, modern, and even has a cafe (for real!). The layout is easy to navigate. You check in, someone takes you for vitals, then you wait in another area. The day I went, there was a bit of a backup, but overall, my experience was good. I saw a resident first, then the doctor, and both were helpful and took the time to answer my questions. This location is in Henrietta, where the mall used to be. There's plenty of parking.

Very nice facility, State of the art brand new construction for all times of orthopedics and…read morephysical therapy. The aquatic therapy rehab area has two pools to work those muscles under water. Each pet if the body has a rehab area with the proper equipment. Acupuncture, cupping also has its place. Ample parking.

What a horrible experience working in the health home care management program. The organization…read moredidn't do anything to correct the program. They hired a manager that was inexperienced, bossy, and gossiped all the time, talking about Lisa, Heather, Le Ann, and all the care management staff. The crazy thing is, none of them knew that she went to the Head of HR about them. The organization itself didn't pay their staff the healthcare worker bonus and they were there. NYS DOH and Medicaid have been contacted.

From the owner: PRALID's mission is to provide opportunities in Western New York for individuals with traumatic…read morebrain injuries, developmental disabilities, and/or people eligible for nursing home care who choose to live in the community. Our services are designed to provide skill building, advocacy, and protective oversight that promote meaningful life choices while preserving an individual's dignity and independence.

No water afterwards, comfortable atmosphere, variety of musical offerings. Up on second floor…read morebehind a confusing assortment of doors. One mother with an infant in a stroller actually poked her head back in the waiting area after her massage and asked how to find the exit.

Note she has TWO locations, one on Blossom, one on East Henrietta Rd!…read more Sandra has now on 3 occasions exceeded my expectations - she gives an extraordinary massage and stays in tune with your preferences (more pressure, less pressure, etc.) throughout the massage. I never feel rushed nor uncomfortable during my visits, She is also extremely good at finding tight spots and eliminating them - INCREDIBLE about sums it up! I always feel incredible when I leave! Highly Recommend!