I dont know how anyone can give this place 5 stars. Going here had to be the most stressful dental office ive ever been too. You have to nearly argue over the phone to get the appointment that you want but instead the lady pushes you for an early time. You tell her the time you want, she has the time but she gives you a different time you didnt ask for. Once you twist her arm to do it, she finds one so that means she had openings but she wants it her way, not your way.
There are only 2 front desk employees there. No one else. Norma is the worst one where she argued with my mom when she was asking about me in how i was. She would get frustrated shes asking being snarky. Norma wasnt even at the office so that means shes out taking your calls while out and about. So wheres the front desk? In your car?
She charged me for the work that wasnt even done yet of $5000, no paperwork signed, no list of the work that is going to be done, and doesnt tell you you have to pay $230 till after she sets you up and then tells me, oh i didnt know, i thought i told you you have to pay later, playing stupid.
When you have to change your appointment, she heckles you about it giving you a lecture.
There is much much much more drama and rude behavior from this place but that would fill up the page here. It was so bad that even a little girl i was hearing next door who didnt like the lady there because she was being rude to her. The little girl didnt want anything to do with her, and didnt want to listen to her because she was being rude. The lady finally softened up and was polite later but eventually did the teeth scan.
I was scheduled to do a mercury removal there but my allergies were going crazy. I couldnt keep my head back because of the thick dripping of my sinuses falling down to the back of my throat. I was gagging when i leaned my head back. The dentist comes up to me and asks, are you able to breathe? i said well, i have my sinuses kinda.... and then she goes,"okay you are good" and walks away to prep. I was like, where the f did you go? why did you ask me and then walk away? So if im not okay, who cares, come take my money? It got to a point where i couldnt do it and i kept gagging when i had my mouth wide open. They have this thing deep in your mouth like a deep throat and there was no way i could do it. She numbed me up but i still felt a little pain. She got mad and said i should not be any pain. She numbed only one side of the gum line so the frontal was still semi numb. She said i was freaking out and need to calm down. Because of what i was going through there by them do you really think i can relax? My mom went there and they made her BP 200/100. What does that tell you?
I couldnt do the procedure because of my allergies and the doctor didnt believe me. I had to convince her 3 times in a row, then she started to get it. I went and tried again to lean my head back and then i started to feel a thick knot in my throat and i was about to puke. I said i cant do it. She got frustrated and she thought about doing it side ways but didnt recommended it. She made it sound like if i closed my mouth it would break through bone. I researched this on youtube and saw the whole procedure done and there is only a metal clamp that holds your molar. She made it sound like you are going to die. She never explained what the procedure was. She never talked to me about it. She said ok we cant do it, and started taking off the protective suit. She was frustrated and walked out of the room and into her office. So basically she was mad and i can just walk out and leave. She was mad at the fact that she couldnt make the money and walked out. The other lady was with me, had more sympathy in what i was feeling about it but the dentist was rude. She didnt come out until i told a story about the devil making me sick and god healed me. She had no plan on coming out until she heard that. So she says, okay lets pray for you. She prays for me and tries to pray for me for to be healed but her faith wasnt there. She finishes and then says, okay lets see if it worked. I was like wtf? You look at God like that? I have faith but shes gonna think like that, God wont do it. Nothing happened, she was waiting to see if the prayer worked. It felt more like she was hoping for the healing so she can get paid for the work. Didnt feel like there was any faith by her.
During this time this is where my mom was trying to call me but called Norma and Norma was being rude with my mom, she was not at the office. She had a cellphone picking calls. So basically doing errands and taking in the front desk outside some where.
She calls on the dentist's cellphone and talked to me and said my mom wanted me to call her. So i did, and my mom came to pick me up.
I have never been through this much crap from one location in my life. Dont go here, find another location that does no mercury fillings or amalgam. Dentists are out to make money off of you so be careful. read more