Nothing short of phantastic! Lilian is a phenomenal real estate agent and I have recommended her to many friends and colleagues. This is was my 3rd property so I've been around the block and have licked enough real estate wounds over the years. Lilian is about as client focused as you can get. She is incredibly responsive, caring, and fights for you. She helped me negotiate along the way and has a very keen eye for properties. Lilian pointed out things I never thought about and helped ensure execution of repairs/improvements prior to closing. Do yourself a favor and just schedule a consultation with her. I'm sure you won't be disappointed! She even took this great photo of me! read more

Lilian Phan - Compass - Real Estate Agents Near Me - Pasadena, California

This review is long overdue but we cannot say enough good things about Lilian. We met with a few relators but Lilian really stood out because you can tell she is the type of person who does the homework and the extra credit and always goes above and beyond for her clients. She always gave us all the information we needed so that we could make informed decisions, and we gained absolute confidence in all of her valuable input as we navigated home buying for the first time in a very difficult market. Lilian is also so thoughtful and kind, and really made our whole family feel comfortable and cared for. Now that we are all settled into our new house that we love, looking back, I don't think we would have ended up here without Lilian's help. We are so grateful we found her! read more

Everyone has warned me about how stressful the home buying process can be and I anticipated the worst. Thank the heavens though that Lilian was my realtor. She made the entire process so smooth and easy, I barely felt like I lifted a finger. She is knowledgable, brilliant at her craft and extremely personable. It's easy to confide in her because she always has your best interest at heart. She's taught me so much on what to look for when it comes to a good property vs a not so good one, and all the right things to ask during an open house. She will personally show up to all the showings with you and responds to all the questions you have in record time. You would be doing yourself a disservice if you choose anyone else as your realtor, and I am so thankful to have put my trust in her. Lilian is the best, no doubt about it. read more

We found Lilian on Yelp and it's only right that we close the loop and leave a review. Lilian, who we now consider to be a friend, patiently assisted us with our 9-month long home search and treated us as if we were her only client. She was friendly, attentive, responsive, professional, knowledgeable, reliable and the list goes on-and-on. What mattered most to us was that she wasn't pushy and always had our best interest in mind, and that ultimately led us to finding a home we're now proud to call ours. If you're reading this, trust all the positive reviews you're seeing and trust Lilian with your home buying/selling journey. You won't be disappointed! read more

You can't go wrong with someone like Lilian. Whatever your situation is and whatever you are looking for you will find it with her by your side. Extremely knowledgeable about all things real estate and homeownership. As first time home buyers my wife and I knew very little about the process and what to expect. First thing Lilian did was set up a meeting with us (can do virtual if preferred because of the times) and explained the entire process. She went through her background and experience, which is extensive and impressive, and answered any and all questions we had upfront. She also was always available for us through phone, text, and/or email. Felt very comfortable and that we were in good hands right from the start. It took us a couple of months to find what we were looking for in the right place around the right price. As the market is extremely competitive right now and home prices keep rising in LA, Lilian was great at communicating offer deadlines and making sure she was always in touch with the selling agent to get as much info as possible. One of her special abilities is to get info from the selling agent because she is so personable and likable. She made sure we came in with competitive offers and guided us every step of the way. Besides being amazing at her job, Lilian is one of the kindest and sweetest people we know. She volunteers A LOT of her time helping others in need and does everything with a joyful and positive attitude. She made our experience so memorable and enjoyable, and showered us with gifts (I'd tell you what she got us but I'd rather you call her and experience the thoughtfulness for yourself). We had such a great time looking for a place with her that we are a little sad we found one because we don't get to see her all the time now. You won't regret choosing Lilian and will enjoy the process just as much as we did with her. read more

Lilian Phan - Compass - My wife and I (left) in our new home and Lilian (right). Holding one of the many gifts she got us. - Real Estate Agents Near Me - Pasadena, California

It was such a pleasure working with Lilian to find our first home! She was so communicative, helpful, and supportive throughout the whole process. She gave us great advice when it came to looking at houses, narrowing down our choices that matched our preferences, and throughout the escrow process. I'd definitely recommend her and would be happy to work with her again in the future! read more

Lilian was amazing throughout the entire process of buying our first home.  We interviewed several real estate agents, and Lilian was easily the most organized, best listener, calmest, and took the most time with us. Her accessible presentations on housing gave us not only the knowledge about the current housing market, but valuable context about its trends over time. Touring houses with Lilian was equally a joy.  Lilian really helped relieve the stress, by affirming that our first day was mostly about her getting to understand our needs and tastes.  There was no sense of needing to rush or hurry, all while being super responsive to our questions and comments both in person and over email. When we found a townhouse we liked and put our offer in, Lilian's strong organizational sense really helped with all the million little details.  She's built a strong social network of helpful and competent people she can recommend from lenders to inspectors to repair people.  She helped guide us through the few road bumps in what was a pretty smooth purchasing process, and helped keep the other members of our home buying team focused and aware of the deadlines. Even after we closed, Lilian continued her professional friendliness with thoughtful touches and helpful reminders. Lilian is a cut above - not only in her field, but just generally.  An easy recommendation for absolutely anyone. read more

Lilian is an amazing realtor. We originally tried to look for a realtor online, but reviews for other realtors were not great. All my friends who bought houses did not recommend their realtors because they ended up doing some of their own paperwork and research. Not only does Lilian not have a specific city she concentrates on, but she is also willing to drive to all the places that we wanted to look at. Especially with the COVID-19 restrictions, it was harder to walk through the houses you would like to view while scheduling things between two different work schedules. The moment we told Lilian we wanted to view a specific house, she would get us the paperwork to e-sign within hours so we can view the house at the earliest possible time. Buying a house with Lilian felt like it wasn't much work because she handled all the paperwork and knew where to guide us. She took care of all the people needed for inspections, explained if the house was worth what we were willing to pay for, what its real value was, and more. We even asked her about estimates of specific renovations and she even knew that too! With Lilian, we ended up buying our ideal house after three weeks of house viewings, but we did not feel pressured into making a decision we would regret. I highly recommend Lilian and her colleagues to all my friends and anyone who can't decide which realtor to go with! read more

This is a long overdue review. We worked with Lilian through our first home purchase in early 2023, and we could not have felt more supported through the process. Lilian is patient, kind, thorough, professional, and brilliant at what she does. In addition to helping us navigate the stressful season of first time home buying with ease, she also set us up with quality referrals anytime we needed anything (contractor to help with plumbing issues when we first moved in, a cleaning crew that has been a godsend during a busy year, etc.). We got really lucky finding Lilian, and we know we will work with her again in the future. read more

Lillian is a true professional. We bought our first home with Lilian's support about a year ago. Lilian was extremely knowledgeable, supportive, patient, and hard-working throughout the entire process. We were living in northern California at the time and wanted an agent who could help us relocate before our lease ended. Lilian went out of her way to preview homes for us, give us virtual tours or make videos, and work around our schedule whenever we could make it down to Los Angeles. She always takes the time to explain the various confusing processes involved in buying a home and never made us feel like a nuisance. She really goes above and beyond. In fact, when we were moving and settling in, she even recommended local movers, handymen, plumbers, CPAs, and other experts we could work with as we adjusted to our new home and city. Since purchase, Lilian has stayed in regular contact and continues to be a great resource and friend. We know we can reach out to her whenever we need help. We highly recommend her, and will definitely work with her again when the time comes. Thanks for all you do, Lilian! read more

We bought our very first house and Lilian Phan was our real estate agent. We started looking in early Feb 2020 and then covid-19 hit. What would normally be a stressful experience under normal times became even more stressful. Lilian was amazing!!!! I cannot stress how great she was during the entire process. She has a lot of experience and guided us step by step. She kept us on track to hit all our deadlines. TBH it was actually a very painless experience, and dare I say, it was fun! She's extremely professional and I couldn't imagine going through this journey with anyone else. If you are looking for a real estate agent, please contact Lilian. She will take care of you just like she look care of us. read more

My husband and I relocated across the country to LA. We really didn't know different areas and had a wide search net with a few must-haves. I'm sure that's a nightmare for most agents! Lilian worked with us every step of the way, showed us a ton of houses in a short amount of time and eventually helped us land our dream home in less than a week! She was in constant contact with a transparent timeline of key dates and responsibilities. This made one of the most stressful times of our lives much easier. Not only that but with her contacts with lenders and within the agent community we were able to close ahead of schedule. Above and beyond service across the board and we would absolutely work with Lilian again. PS: Don't sleep on her post close celebrations read more

Lilian was an amazing realtor who helped us navigate through a tough buyers market. In this time-sensitive market, Lilian always kept us in the loop with updates by always keeping close communication with me. She is also detailed oriented, knowledgeable about the current market trends, and has excellent negotiation skills. Another great quality of Lilian is that she very personable. Not only is she a wonderful agent, I felt like I made a new friend! After she helped us close on a home, she stated if I had any questions as a new home owner, I could contact her anytime! If anyone is looking for a realtor in the SGV do not hesitate to contact Lilian!!! read more

Lilian is a fantastic realtor. She takes the time to get to know what we wanted in a home and then went all around the South Bay/Long Beach with us before we found our condo. She works hard for us and kept us informed daily and weekly where we were at during the lengthy escrow process. She's professional, hard working and we are so happy with how everything turned out! All boxes were checked and we didn't have to compromise on anything. She made our first home purchase enjoyable and smooth. I would highly recommend Lilian for any of your real estate needs! read more

Lilian is an exceptional agent. She's truly one of a kind! has helped me buy and sell a home. She's had the difficult task of having to work around contingencies and also get them lifted quickly and seamlessly to work in our favor. Lilian is incredibly professional and very much cares about her clients. She's not in it for the money. She loves her job and it shows. Each time I worked with Lilian, she kept me completely in the loop when it came to negotiations and any action steps still needed to be taken. I very much appreciated her communication skills and keeping me informed. She answers emails and phone calls timely and seems to always be available or make the time for her clients, no matter how busy she is. I've referred friends and family to Lilian and everyone's who's worked with her is highly pleased and very satisfied. read more

To say that home buying is stressful is the understatement of the decade, but Lilian made the process as easy to understand and smooth-sailing with all the patience and kindness in the world. My husband and I worked with Lilian to buy our first home and she was always attentive, explained everything as we went, and kindly guided us through the whole experience. With this being our first home, we wanted to try different things or explore a variety of options and Lilian would always give us her honest advice through everything and go along with our whims when we really to do something, like say, see a house that would be definitely be bought out by cash investors. Lilian is so responsive, quick, and attentive that I often felt like she was only working with us, and I loved that level of specialized care. Lilian became really good at identifying what we were looking for and helped us secure a home we are truly happy in. If you're looking for an amazing realtor, Lilian will not fail you; I know I certainly miss not seeing or hearing from her every week! read more

Lilian is a great realtor! We met her in her office in Huntington and instantly she gave us a positive feeling that we can trust her. During the presentation Lilian was confident and knew what she was doing and what we knew she would be the one to start us off to help us in our journey on looking for a home. My boyfriend and I were really having an hard time coming to an agreement on what we wanted in a home. She made us rate the house every time in order to understand what our partner wants. Lilian is straight forward and she will be honest with you if you ask for her opinion. She just want to let us know how realistically the seller market works. We finally found a home that we can commit to. Lilian did her part on helping us bid for the home. When it came to home inspection she was there to help us when we couldn't make time to be there. She was aggressive and kept the seller and the bank on track to help us make sure that we were able to close escrow on time before our trip. Even after we close escrow Lilian was willing to us help with any recommendation of a handyman or gardener for the home. She made sure we had everything we needed in order settle in to our new home. Definitely a great realtor! Would recommend her to all my friends if they were looking for help finding a home. read more

I found Lilian on yelp. We previously had an agent who failed to help us bid on a condo we really liked, so we had some experience with what we wanted from an agent. When I reached out to Lilian, the first thing she did was set up an online meeting (during Covid) to let us know about the market and what she could offer, to see if we are a match. My first impression was that she seemed very professional and well prepared, and I was right. Lilian was not only doing her job, whenever we had ANY question about the house or the process, she would also ALWAYS get the answers. She's very responsive but does not interrupt us in the unwanted hours. When we finally decided to go for a new construction that took more than half a year to finish, Lilian was there with us during the very stressful time. It was stressful because of the delay and rising rate, but she made sure to follow up weekly with the developer and sent us updates timely. She helped us get the answers to even the smallest questions from the seller, patiently, while we were not. Among all the great jobs she did, introducing a great mortgage officer to us is something I could not be more grateful for. We had some trouble communicating with other mortgage companies but this officer solved all our problems and our loan process went smoothly till the end. Even now we have moved into the new condo, Lilian is still there to offer any weird questions we have, like where to find a technician to fix our lights. All in all, we are extremely happy with her service. She is not just an agent, she is a friend. I have no hesitation to recommend Lilian to anyone who needs a real estate agent. read more

Lilian was (is) fantastic.....all throughout the process. Lilian goes out of her way to think through the little details all along - understanding what her clients may be feeling. She is proactive and ensures that the clients are fully taken care of in their every need - during search, during escrow, during close and even after. In our case - Its a really tough market right now from a buyer perspective and we ended up in a multiple offer situation. In the end we ended up going significantly over our initial offer. However, Lilian was there consulting us along the way and negotiating as best possible to ensure we were being careful and guiding us on saving money through our final offer. She also built a great relationship with the seller agent - and in such a tough environment with multiple competing offers - she was able to ensure we got the home that we love. Working with Lilian has been an amazing experience for us - we had worked with a couple of other realtors before and cant even say what a world of a difference there is between Lilian and them. She is fantastic and I would recommend her (already have) without hesitation and will use her services again when we need to. In summary, Lilian is a fantastic realtor and above that a great human being. And this shows in her work, dedication, and her care for her clients. read more

As a residential property manager I deal with hundreds of realtors throughout the year and Lilian is definitely at the top of her class. Lilian pays attention to even the smallest of details for her clients which leads to smooth and problem free transactions for all parties involved. Lilian stays in constant communication and is quick to resolve any matters that may pop up. In addition to all of this, she is simply a pleasure to work with. If you are looking for a realtor to help with purchasing or selling a home, I highly recommend Lilian. read more

Don't even bother going to other Agent. Because Lilian is the best! She respond super fast and guide you through the entire process. I met two other agents before I decided to work with them. The two other agents I met before, both tried to talk me to purchase a place I was not even sure if I wanted.. I was not very comfortable with them. But Lilian and Joan are different! (Lilian and Joan work together) They will show you the places that you want to see. They will make time for you! (I work full time, but they were able to show me tons of places after my work and during weekend!) They listen to you and treat you like they are your friend. They never rush you when you are checking the house. I got my place after searching with them for 5 months! I saw tons of places and made numerous offer with them.. At the end, Lilian showed me this place that was not even on my list, but I loved it and I was able to get the place!!! Without her I was not able to do it. They are the people you want to keep in your life, cuz they are amazing!! read more

It has been a joy working with Lilian. I was looking to buy my first home and she helped me find it with in 4 months. Lilian is very accommodating and is easily reachable almost any time of the day and she responds very quickly to emails, phone calls, and texts which is huge to me. In addition to her awesome work ethic and professionalism she is just great person to be around, the type of person I would hang out with even if we weren't doing business together. I would highly recommend Lilian to any one looking to buy or sell real estate. read more

Lilian is the best. She is knowledgeable, hard working, professional, kind, attentive to details and thoughtful. She gave us trustworthy guidance and advice. The home buying process was fun!! We decided to go with Lilian because we knew that she would always look out for our best interests and take care of us. I'm so glad we did! I could always ask her questions and express concerns, and she would always take the time to address them and explain things so that I understood. She is a clear and effective communicator, she kept us on track with all the next steps that needed to be done throughout the process. She recommended a loan processer who was excellent. Your team matters and Lilian has great contacts that are trustworthy, high performing and responsive. I would give her 10 stars if I could and will tell everyone I know who is in the market to buy or sell to go to Lilian! read more

After realizing how tight the real estate market was in the Pasadena area, we decided that the two-day-later tours booked through Redfin weren't going to cut it for our home purchase. We needed someone who could move quickly, who had a rapport with local agents, and who knew how to negotiate hard. We interviewed two other highly-reviewed agents in the area and found that their personalities didn't align with ours. We decided to interview another agent and got in touch with Lilian, who was able to set up a meeting for the next business day. Lilian's personality was the opposite of the other agents -- where they were outwardly aggressive type-A personalities who felt free to let us know that they "had the luxury of being picky with their clients," Lilian was very interested in getting to know us, our goals (even outside of the home we were looking for) and really seemed like she was trying to get a feel for what made us tick. We liked that she felt confident in her representation to the extent that she didn't have us sign an agent agreement with her, meaning that we were free to cut her loose at any time we felt unsatisfied. She signed us up for a very tailored search of the MLS digest that would send us emails very quickly after a new property fitting those parameters was listed, which was pretty neat. With that tool, we were able to quickly weed through listings and identify properties that interested us. We sent them to Lilian via email and text and she would run a fair market value report, her thoughts on the property, and what she thought the property would go for. She set up tours of open houses and even went to two agent preview open houses on her own and shot video of the walk-through when we were out of town on vacation. After we'd tour a house, she'd ask us what we liked and disliked about the house to better understand our tastes. About a month after first meeting her, two weekends of open houses, hundreds of emails/text messages, and one failed bid (the house went for $104k over asking!), we identified another house that we wanted to bid on. Lilian drew up the documents and advised us on how to look attractive to the seller in our bid and after a full day of negotiating with the seller's agent, convinced her and the agent to go with our offer despite it being $15k under the highest bid! She kept us appraised of each new development, let us know what we should be doing (and when to relax), and most importantly kept all the various moving parts in contact with each other. Lilian seemed like she was always giving us her full attention; I'm not sure how many other clients she was working with at the time, but it felt like we were the only ones! She went above and beyond the duties of a real estate agent -- she notarized totally unrelated documents for us, gave recommendations for contractors and was even present at the final document signing with a gorgeous celebratory cake! While I don't doubt that the other aggressive agents can get the job done, Lilian got the same results in a chill yet focused way that was much more comfortable to work with. Thanks! read more

Lilian is seriously the most amazing realtor! I am fortunate to know her as a friend, so when I started looking for a new place to call home, I reached out to her. She was quick to respond and called me so we could discuss exactly what I wanted in my future home, what my budget looked like, etc. She quickly put together search parameters customised to my wants and sent me the results. Not only would I be emailed results whenever something popped up that met those parameters, but Lilian would also text me places that she thought I would be interested in. No matter how many times I had her come meet me at properties only to find something wrong with them, she persisted with a positive attitude and helpful spirit. After a few weeks I was honestly getting really discouraged but she always had a helpful word of encouragement and kept me going. Finally I found a place that I wanted to call home--and that had not yet accepted an offer! The condo was really popular and had multiple offers, but I had Lilian on my side! Because Lilian is the amazing person that she is, the seller's agent loved her and wanted to help her (and therefore me) out! So we were able to successfully win the bid for the condo and Lilian expedited the escrow as much as possible (since I had to vacate my house ASAP). She was such a blessing through the entire experience and made sure it was quick, smooth, and easy. Any time I had questions, Lilian had the answer. And she was so thoughtful in celebrating these victories with me! When escrow closed, she came over with congratulatory balloons, cake, sparkling cider, and KEYS TO MY NEW CONDO!!! Later she sent me the very first piece of mail I received at my new address, which was already thoughtful on its own, that turned out to be a letter that went over what we had discussed in the beginning and how we ended up being successful in getting me the home that I wanted. Even now I still reach out to her with questions sometimes and she continues to be so helpful and thoughtful. I wish I had friends who were currently looking to either sell or buy so I could recommend her to them! But I don't... so please, Yelp reader, reach out to Lilian if you are in the market to sell or buy a property!!! You will not regret it; I seriously cannot recommend her enough. 1000% she is the best! read more

This is how Lilian helped me get a cute studio apartment at a very good location. The listing was put up on Saturday and I left messages, sent emails as early as Sunday morning and Lilian was quick to respond before it was even noon. She showed me the place on Monday morning, and I found myself filling the application. Here's the hard part - I was a foreign student. The issue was the lack of credit history. Knowing that there's competition out there for this studio, I told Lilian that I wanted the apartment and she helped me and walked me through on how to improve my case. She also put in a good word for me to the landlady. I fought hard to get the apartment (almost losing sleep) and Lilian was very quick to respond, and she gave very straightforward advice and answers. The communication is exactly the way you want when dealing with things like this - fast and efficient. Five days later, I have the keys to the apartment that I now call home. Thank you so much Lilian!! :) read more

Had originally planned to write a review for Joan Bang, but noticed that Lilian's name also popped up on yelp and wanted to write a review for her as well. Lilian was an integral part of the team, working closely with Joan throughout the selling process but took the lead in the buying process and my wife and I are extremely happy with the outcome (obviously, a home was purchased). We appreciated Lilian's regular and straightforward communication and professionalism - both in keeping us on track, but more importantly, keeping the other vendors (lender, escrow, insurance, inspections) on track as well. Very willing to help schedule all appointments needed, lining up folks to get work done, and generally keeping things (and myself) organized. The home buying process was actually very enjoyable thanks to her and Joan's efforts. While I don't plan on buying another home anytime soon, I wouldn't hesitate to call on them again and recommend them to anyone else looking at buying or selling a home. Thanks! read more

Lilian is one of the best pro-active real estate professional who found a new house for me in Alhambra. During the search process she brought several promising ones to my attention within a month. She is positive and engaging, and has been quite thorough in providing me with the necessary background for each step of the house searching process. In addition, she works well to obtain as much feedback as possible from each visit. I felt like I was being care of taken care of by a competent expert. My experiences with other agents has been okay or fair. Some don't care as much as Lilian or some don't do their due diligence. Lilian takes things to a whole new level and she really wants to make sure you will get the house you want. We challenged her by our strict requirements of houses near bus stops for my elderly godmother and she was able to find several houses. In the end, she negotiated a term in our favors for the house we want. We honestly had so many bumps on the road but she helped with us with a smile. If it was anyone else, they would have given up on us. Despite her youthful looks she carries many years and awards under her belt. With her connections she was able to get me funded where i would have not otherwise. I would not hesitate to work with her again read more

My husband and I chose Lilian because of all the wonderful reviews on Yelp and we could not be happier. From the moment we met her, we felt very much at ease and we were reassured by her knowledge of the areas we were interested in and the market. Buying a home while living in another city could be such a tedious and uncertain process but Lilian was with us each step of the way and gladly volunteered to look at homes for us. Some of our most favorite traits of hers are her thoroughness and attention to detail. She is quick to respond and is very active with follow- ups. We certainly would not hesitate to work with her again and to recommend her to our friends and family. read more

Lillian did NOT sell our house! But, in fairness, that was because WE took if off the market. She DID get us two above-asking offers within a few days of listing. We attribute that to her professionalism, hard work, knowledge and personality. We were wavering on several issues and she provided thoughtful, informed choices on how to proceed. In the end, we decided to take the house off the market and, despite all of her hard work (flyers, open houses, referrals for repairs, etc.), she was very understanding. She NEVER pressured us and, when we tried to give her money for the time/work she had invested, she refused to accept it! When and if we again need a realtor in the future, we'll definitely be contacting Lillian. read more

It was such a pleasure working with Lillian Phan! She is a consummate professional, but more than that, she REALLY cares about the success of her clients!!! I am so impressed with how organized she is, and how systematically she goes about making her client's dreams come true!! :) She did SUCH a wonderful job for me, and I posed more than a few challenges with my search! Firstly, I'm a US Army veteran and I need my home to meet ALL the stringent requirements for a VA Loan. Before hiring Lillian, I had a different Real Estate Agent who was completely intimidated by the VA Loan process. She insisted that everything would be very difficult to arrange, and that VA approved homes were difficult to find in Los Angeles. I walked away from my first day of home searching feeling discouraged and worried! In contrast, Lillian assured me that VA Loans are completely doable!!! She immediately insisted that the extra legwork for her was NO PROBLEM, and promised me that my home was out there! Her self-assuredness really calmed me, and helped restore my faith in my home search adventure. Secondly, I am purchasing my home with my sister AND one of our best friends! We are all young ladies, looking for a beautiful starter home that is in a safe neighborhood. We also want 3 bedrooms and at least 2 bathrooms for $430,000 or less! In Los Angeles, all of these specifications together are VERY unlikely!!! Instead of treating my goal as unrealistic and foolish, Lillian assured me that we would persevere! She patiently narrowed down our neighborhood options, taking detailed notes of EVERY home we visited! By the third outing, she had all our preferences memorized, and made excellent recommendations for new areas to consider! In fact, Lillian insisted on us considering Pasadena as an option, and that is where we ultimately bought our house!!! Thank you Lillian!!! :) The last challenge I posed Lillian was in the loan application process. I decided to change my lender in the middle of escrow because I didn't feel comfortable with my original lender's fees. Lillian could have EASILY displayed frustration, because my decision delayed the escrow process. However, in typical Lillian fashion, she assured me that I MUST do what I felt is right! She encouraged me to follow my instincts, and supported me throughout the transition. She quickly started working with my new lender, and had all the paperwork up-to-date in less than a week! I truly believe Lillian's professionalism, composure, and integrity are unparalleled in the Real Estate business! In closing, I would recommend Lillian to absolutely ANYONE looking for a new home. If you want timely help, great energy, and real kindness, you need go no further than Lillian Phan. She even purchased a dozen roses for my Mom on her birthday! So thoughtful! I would like to wish you luck if you're still searching, but I guarantee that if you hire Lillian, you won't need it!!!! read more

Lilian is awesome to work with and her professionalism is outstanding. Most of all, she understood that it was important family event for us. She cared for my family needs and got them involved in buying our new home. As an USC Alumni . . . I highly recommend this UCLA graduate for all your Real Estate needs! ^_^ read more

Lilian Phan is an excellent real estate professional and a great problem solver. I can't imagine buying a home without Lilian's help. Lilian has helped my family with finding a home in just about 4 months. In today's market, that's light-year speed. Before Lilian, we had been looking for almost 6 months with another agent but had a fallout due to his failure to provide us with due diligence on numerous occasions. With Lilian, we saw an immediate difference in service, quality, communication, expertise, and resourcefulness. (You guessed right if you say we found her on Yelp! I found my eyes (Lasik) through Yelp and now I found my home through Yelp). Lilian has a warm personality. She is very easy to talk to and is instinctively intuitive. She communicates well and always conducts herself in a professional manner. Very impressive. She is very tactical in problem solving. She is proactive in identifying flaws and problems when we view properties. She points out each problem to us during our walks. She also present solutions and remediation strategies for each of these problems. This is a skill set of a true real estate professional and one that sets them apart from all others. She is also very analytical. She kept her us informed with market trends and provided ad hoc analysis for us to understand if pricing is reasonable. She is very strategic in working with the seller. She had guided us on a few impressive strategies that had helped us with buying our home. Overall, my wife and I are very impressed with Lilian. She had guided us from the beginning to the end, and was even there for us even after the process was over. Today, we still keep in contact. That is priceless. read more

LILLIAN WOULD BE A DELIGHT FOR ANY FIRST TIME HOME BUYER. The home buying process can be the most frustrating and painful fiscal experience of ones life or the best. I introduced myself to Lillian by letting her know everything that was wrong with my last RE agent and why she was fired/is not a part of the new home search. She seems genuinely concerned about my previous experience and explained not only how she works to prevent any surprises but what she and Joan go out of their way to do: Make it as simple, straight forward and painless as it possibly can be for their clients to commit fiscally to one of the biggest decisions of our lives. Lillian handled all my requests and paperwork promptly, she knew the answers to anything that came up (and if she didn't, she knew where to get the answers immediately). She worked with my lenders and made sure that nothing fell though the cracks and that everything was proceeding without hangups or any problems. After having to hound my previous RE agent to do her job, it was a breath of fresh air having a steady stream of emails and texts keeping me aware of what my part in the process is, what we need to do next, and what Lillian was doing for me. Lillian as continued to provide support after the purchase and move in with home warranty issues, supplying a long list of contractors she has came to trust, Lillian is like an Angie's list for her clients. My second home purchase was easy. Be prepared to see a couple of houses so that you can narrow down your search to what you really want and you might be surprised how quickly you find a home. I made offers on several shortly after Lillian and I started our search together. My first home purchase was a nightmare, my second was a celebration. If you are not in a hurry to buy, you should be in a hurry to start looking so call Lillian today! read more

We had the pleasure of working with the duo of Lilian and Joan from Dilbeck Realty when we decided to look for a home in the north Alhambra area that provided a better public school system in addition to a larger home with a big back yard for our growing family. The inventory was low in the area and in price range we were looking for. Both Lilian and Joan were patient in keeping us updated when a new property became available. They were genuine in trying to find us the best home. They guided us through the process and kept us updated on a weekly basis and responded to our many questions very quickly. Once we found our home., we also picked them to help us sell our home. They did an amazing job from providing us with advice on how to make the house show better, marketing, and ultimately selling our home in less than a week with multiple offers above asking price. Whether buying or selling, this duo is fantastic. If you are totally clueless with the whole process like me and looking for someone you can trust who has your best interest in mind, these two highly professional, sweet, caring, and knowledgeable realtors are for you. read more

This is a long overdue review for Lillian but my significant other and I are able to thank her everyday for helping us get our dream home. During our first consultation with her, she had asked us what we were looking for in a house and how we would feel once we obtained it. We found our home after 3 weekends of house hunting. Lillian was always a quick text, email, or phone call away during the whole process. She would go the extra mile to prescreen homes for us by recording a walk thru for us while house hunting. She was always prepared when house hunting with market analysis reports and what to anticipate. Once we found the one, she was great at coordinating everyone and everything together so that we met our goals and deadlines. We were highly satisfied to have her as an advocate for our most important purchase. As I write this review after owning our home for a month, we can truly say we are FULFILLED, as we told her we would feel. We found the home that hit every one of our criteria. We can't thank you enough, Lillian. We love everything about our house and our surroundings; we are fully utilizing everything around us. Thank you also for the thoughtful housewarming gifts; Snickers says thank you too! We all love our new life here; it's everything we hoped and more. read more

Lilian helped my wife and I find our dream home! I've been using Yelp for years and don't write reviews, but Lilian did such a wonderful job that it inspired me to write my first review. My wife and I were house-hunting on-and-off for a few months and weren't making any progress. We decided to get the help of a professional. We found 4 real estate agents (three on Yelp, one by referral). My wife and I interviewed all the agents on a single weekend. While the other agents were OK, Lilian was very pro-active. She was the only one who sent us house listings that matched our search criteria the same day we first met her. This was even before we decided to work with her. That was one of the reasons we decided to work with Lilian. Her cheerful, can-do attitude was what we were looking for. Lilian started showing us homes the very next Saturday. After 3 straight weekends of house-hunting, she showed us our dream home in Alhambra. It took her several days of persistently calling the listing agent, who was very hard to get a hold of, to finally get us in the house. Lilian handled all the details of the offer letter, including help with our personal letter to the seller. Our offer letter was immediately counter-offered, we accepted, and we started the escrow process. But that was just the beginning. Lilian made appointments with the home inspector, who recommended additional inspections of the sewer line, plumbing, etc. She made those appointments as well. She always stayed on top of the contingency deadlines, inspections, and communications with the seller and his agent. She gave almost daily updates by email, and would text and call us whenever she needed a critical decision from us. Long story short: Lilian negotiated for weeks on our behalf. Even when we were about to walk away from the deal due to a disagreement on the price, she continued fighting for us. In the end, with the help of the appraisal price and her real estate experience, Lilian convinced the seller that the price was much higher than the comparable homes in the area. The seller gave us a huge credit, and we closed escrow in less than 30 days. We are so grateful for Lilian's help. We never felt pressured by her to buy the first house we saw. She was truly helping us find our dream house. We knew she was working with several other clients, but she always made us feel like we were her top priority. We'll be inviting her to our housewarming in a few weeks. Thanks so much, Lilian! read more

I don't know where to begin to explain my experience working with Lilian. She was an absolute pleasure to work with. Being a first-time home buyer, the process was sometimes intimidating and confusing. Lilian was patient with me and answered all my questions and made sure that I understood everything. She is very knowledgeable and quick to respond. She is committed to her client and genuinely wants the best for them. She recommended a home inspection company that was reliable and better than I would've hoped for and I got a discount because it was through her! In addition to being a true professional, she is also kind and understanding. I was looking in a near by city a little out of her area and she still was very helpful, I highly recommend working with Lilian. She's wonderful! read more

A friend recommended Lilian to us when we first moved to the LA area. Being new to California, we did not know where we wanted to settle down yet and decided to rent first. Lilian gave us great advice on the different areas we could live and helped us find our first rental in Pasadena. We kept in touch, and Lilian was always prompt to answer any real estate questions we had for the next year. When we were finally ready to purchase a home, we knew right away we wanted Lilian as our agent. We found a home, and Lilian had lots of good, unbiased advice for us. She made the buying process as smooth and easy for us as possible. Always prompt, available, and proactive. We also liked many of her references for any type of inspection or repair services we needed along the way. We highly recommend Lilian. read more

Lilian is truly an amazing realtor. My wife and I are lucky to work with her for our first-time home buying. Lilian is knowledgeable and experienced, gives us lots of guidance and tips without any pushing, stays on top of the deadlines, pays attention to all the details, and is also a very cheerful person. She offers help before we even thought that's something we could ask her. She remembers all of our questions/requests and follows up promptly. Pre-escrow, she gave us what we needed to make an informed decision like how many offers we were going against and at how much, what the fair-market price range of the home was, things unique to the home that could add or lower its value, and even the typical strategy of the selling agent. During escrow, she kept us informed on the steps and what was going on, and made sure everybody -- us, bank, escrow, seller -- were on schedule. We got an unexpected low appraisal that required us to put extra cash down, and Lilian helped us negotiate down the sell price. The people Lilian referred us to -- loan officers, inspectors, sewers, etc -- also provide excellent service and at competitive prices. We can't imagine a better person to work with for our home buying! read more