I used to visit Incredible Pets when I was at their previous location in Melbourne FL. My family…read moreand I visited this location and I wasn't blown away by their selection of pets. They also used to have an enormous Alligator Snapping Turtle, but they don't have it any longer. They have the name "Incredible Pets" but they just don't have very many incredible pets. On our visit, we came upon a cute baby tortoise, and we were considering getting it, and we were told that he wasn't for sale, but there were no signs or anything letting us know this before we got our hopes up. In fact we only stopped a team member to ask why the tortoise had white markings on his shell, before we found out that it wasn't for sale. I also felt that they should do something to prevent customers from seeing them feeding live animals to the other animals. I walked by a small snake tank, and the snake was in the process of eating a live tiny pink baby newborn mouse, and this really disturbed me deeply. I was raised to love all animals, and we had several pet hamsters growing up as well. Incredible Pets will literally try and sell baby hamsters to their customers, and then turn around and expect their customers to be okay with stumbling upon a newborn baby mouse getting eaten alive by a snake. It really disturbed me. I literally walked around the store trying to talk myself out of having a panic attack, only to stumble upon a tank with a giant toad inside, and then see a tiny adorable white mouse, shaking to death in the opposite side of the tank, that was put in the tank to feed the toad. If Incredible Pets can't feed their animals at night, feed them after hours, cover their tanks during feeding times, or feed them in the back of the store, couldn't they at least put up warning signs for their customers? Children do not need to see this type of thing happening. I obviously didn't enjoy myself here, and my family and I left this store in agreement that it was way too over priced. I did see the employees working hard here and they were all very friendly and helpful. I saw the store was also very clean and it well stocked with pet supplies as well.

This pet store has almost anything for your exotic needs…read more I'm a cat owner and this is NOT a place I go for my cat nor for dogs, however, I also have a snake and this place is a haven for reptile, bird, and small mammal enthusiast. They have amazing cage set ups, decorations, foods, toys, health and wellness supplies extraordinarily educated Staff members that clearly have a passion for these critters. It's a zoo in so many ways, but one you can find your new best friend in and take them home with all the knowledge you need to give them a beautiful new home and make them a well cared for new family member. After visiting this place for years on end, I hate that I haven't wrote a review sooner because this place is truly a gem of Brevard for any of those that want to see, touch or care for their own unique family members.

Huge selection of unique pets. Axlotls, snakes, spiders, and more!…read more Helpful staff and long time local establishment.

Simply put, this is what a real pet store felt like when I was a kid, before the big box stores…read moretook over. Everyone working there is knowledgeable, the reptiles and fish they sell are of top quality and properly raised. And the prices are reasonable. 5 stars all around.

10/10 recommend rainforest pet store. Super knowledgeable and easy to talk to. We are very pleased…read morewith our baby turtle purchase.

Rainforest Pet Store has an amazing selection of reptiles and turtles, especially yellow bellied…read moresliders. The owner is extremely friendly and knowledgeable, you can tell he really loves the animals he's caring for. I've bought three turtles from here who have all gone on to live a happy life in my home. They also have a smaller location that is a booth at the flea market. When I purchased a turtle from there and it unfortunately passed away a few days later, Rainforest Pet Store in Melbourne replaced my turtle and honored their policy. They have a great selection of 3D printed turtle and fish tank decor in an array of bright colors. I highly recommend this shop for anyone looking to become a reptile or turtle parent!

I have two beautiful lovebirds and they are healthy and the price was good for both of themread more

I honestly don't know where to begin if you're an animal lover or love amphibians and stuff like…read morethat this is absolutely not the place to go. The housing situations. These animals are kept in are not acceptable in any way shape or form if you're unable to how is those type of animals for the what should be short maybe a couple months or so until they find a home then you shouldn't be purchasing them to sell the other people I do not understand why there was a very adult turtle that looked pretty full grown probably around a foot to 8 inches inside of a very small tank with no basking and no light not to mention they have birds and those birds are kept in the exact same room as their hamsters guinea pigs, etc. and those birds are very known to be very talkative Which are most birds, but being held in the same room to where you can tell that the hamsters and other sorts are stressed running around, trying to get out starting fights in their cage is completely unacceptable. Not to mention the smell and the cleanliness of this place the dust everywhere I get it some products don't get used often or you have a stock pile but removing them and cleaning up it is not that difficult. I've worked in Customer Service for basically my entire life, and while the gentleman was kind of nice was also very condescending like he knew everything. The problem with that is if you knew everything, the shop would not look the way it looked considering we were told that it was a family owned business, and he was part of the family. I would think you know you would have a little bit of say about how these animals are kept. I know this isn't in the best part of town or anything like that not expecting top dollar top-notch everything I'm expecting the animals to be in a healthy environment while they are being waited to be adopted by another family that will love and take care of them based on the conditions that I saw them in I would never purchase an animal from them because you do not know what type of condition that animal will be in when you receive it Unfortunately when I thought I was going into a very nice hole in the wall pet store I ended up coming out with a lot of questions that will never be answered on why this place is open and how people allow this place to be open

Kind and helpful staff and they carry unique products. Worth the drive, but can be pricyread more

I'm so happy I found this shop! The employees are so nice and helpful and my cats love the new raw…read morefood I got for them! I'll go here forever!

An amazing place! I've been researching all things about raising a bearded dragon on the internet…read more This store has all the necessary items to set up habitats for the "beardie" & many other reptiles. The best part is that they have a separate room with the pets with an employee. She opened the beardie enclosures & brought them out for me to get a closer look. I was able to pet the heads. This really helped show individual personalities. The staff were knowledgeable and gave the right mix of attention and time to roam. I'm really happy to be able to shop somewhere besides the chain stores.

amazing customer service and great experience. I will definitely come back. I recommend to everyone.read more

I went in there with my brother who wanted a snake that he has already went in previously to see it…read moreand held it and he loved it. He went in and told the woman that he would be buying it. And as she was putting the snake in a bag he was asking questions about what it eats where to buy the food, and how often to feed the snake. And when she was about to check us out she asked my bother "are you able to take care of the snake" and I said yes he has everything else he needs at home. And she proceeds to say "I'm not going to sell the snake to you because I don't want to risk him dying I'm sorry I won't do it". So he was just saying okay and he left. And I said that wouldn't have been the only animal that we would have we have other pets and yes the snake would have been in good hands and a happy home. When I got home my bother told my mom what happened because he was so upset. So she called up there and the woman had gave her an attitude as well.

I bought a rabbit water bottle, and over night the entire bottle leaked out into the cage, so I…read moretook it back and just wanted my money back, they lady told me on the receipt it says no refunds which was never brought to my attention nor do I even remember her ever giving me a receipt when I bought it but I just said okay and grabbed another water bottle to replace the other one and told her I'd be giving her a bad review because she also had an attitude. I got in the vehicle and she runs to my door , opens it and throws money at me, while also trying to snatch the new water bottle out my hand. 0/10 stars. That older lady that works in there is bat sh*t

Unique place for reptiles and marine life. PSA: The smell is a bit much…read more A wide range of reptiles, amphibians, and freshwater/saltwater fish. They also offer enclosures and equipment. The Staff were polite but also enforce the no pictures in the building policy.

Great customer service! Thank you for the rat! I can't wait to see the remodel when it's finished.read more

Staff is extremely helpful. Allie is so Great! She carried my 20 lb bag of birdseed out to my…read morecar..and let me know there were additional clearance products in the back that I was unaware of. Each time I go back to the store, I'm always greeted with her smile. Thank you ..you're the best!! Now, each week I look forward to going to the pet store!!

New and very nice store with dog washing facilities. Sometimes you don't need or cannot get a…read moregroomer to clean your dog, this was a great alternative. My dog is 15 and groomers don't want to groom her.