Fantastic employees at the Harding Hwy store in Lima Ohio. They answered all of my questions, made…read moresuggestions, and were very courteous! I couldn't wait to get away from Spectrum!!

From the owner: Visit the T-Mobile store in Lima and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1513 Harding Hwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

gina is a wonderful representative and has been very heplful with all my line upgrades and billing…read morequestions

Broke my NEW iPhone by forcing the sim card in the wrong way THEN they told me that they would have…read moreto have a replacement phone sent to me in the mail. Nothing like lack of care for someones property on your part and having wait for another phone when it had nothing to do with my care of my NEW phone that I paid in full on my part. I'd give this place a lower star than a 1/5 but I had to round up on Yelp.

They have no idea how to even fix a phone. Please do not go here. This place needs to be shut down…read moreafter refusing to fix my cellular data that they had messed up themselves. When I went back to try and have them solve the issue they said they couldn't do anything about it. This is just wrong of them. Please NEVER go here no matter what. This place is a scam

My fiancé, at the time, and I went to this little Cell Fix booth in the middle of the mall. I don't…read moreknow the guys name who had "helped" us out but he was young and short. The young man speaks with a thick accent and we can just understand him enough for him to make a sale. We go through the details of how my fiancé's screen was cracked and he needs a new one. The man tells us the screen will cost $400 and some odd tax. He begins to write down the information which will be our "receipt" on a piece of blank white printer paper. Since we will not be able to keep the receipt we both take a photo of the piece of paper. The young man starts to laugh and says, "Oh yes. Hahaha take a picture yes. Hahahah!" We Just smile and my fiancé pays him partial payment. As we start to walk away the young man yells to me. "Hey! Where are you from!??" I get asked this question a lot. I've had people guess I'm "Texan" (if that's even a race), Mexican, black.... you get it. So i tell him I'm Chinese. He laughs even louder and points at both of us saying, "I've never seen a couple like you!!" As he continues to point and laugh. Later that week my fiancé goes back on his own and gets the screen fixed and pays the rest of the payment. Fast forward to 4mo later. My husbands screen is popping off. Not cracked. Just. Popping off the frame. We go back. The young man is there with another worker this time. We talk to the same young man and tell him we had him fix the screen 4mo ago and now it's popping off already. The young man looks at us and laughs saying "Oh no. It is your fault. You probably dropped it." Small talk for a minute. Then he points to an old hand written sign on note book paper behind the register that says "Return policy 7 days." And that was our experience with Cell Fix.

Unfortunately it is the only internet cable provider available to me. We experience outages from…read morehigh winds, for hours at a time with no compensation.

There is three customers being seen by emoloyees, and three customers in line waiting to be seen…read morewhile three employees are just standing at the front with their hands crossed. They do not look like they are in training, because they are just leaning against the counter staring at the walls. Not sure what's going on, but really bad customer service when customers are waiting and nobody greets us. This location needs major training on customer service and work ethic.