Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan

SALLY AND PETER :…read more They are "detail oriented".... and never gave the feeling that they wanted to hurry me. Jack Barry San Francisco

They provide good service and quick response. They shop around for the price and get the better…read morecoverage for me. They are responsible to help me follow up the stuff and I don't need to worry about it.

I have been trying to contact this office to add a vehicle I purchased and remove a vehicle I sold…read more I've called. I've emailed. No response. Unacceptable. I purchased my new car almost a week ago and I can't drive it if it is not on my policy! I am ready to leave Allstate all together. I have auto, home and life with them and have been a customer over 20 years. If I don't hear anything tomorrow I'm leaving and finding another insurance company. I'm livid!

No matter how often I have to call him, he is always friendly and knowledgeable…read more I don't know how many years I have had him as agent but is knowledgable, friendly and always willing to help me. I think he is stuck with me for long time :)

Sammy and Cristine have provided me with a seamless experience and with excellent pricing…read more I had out of country licenses, out of state plates, non ownership insurance policies and more with them. Each time I arranged everything in a single phone call or sometimes just an email. They offered honest advice and didn't try to oversell me. Would highly recommend. Thank you Sammy and Cristine.

They always have immediately response to the documents I have been requested. Also they will give…read moregood advise to what you need to choose of the application and terms.

I have been with Wen Ling for decades. She always provides honest recommendations for my insurances…read moreneeds. Her staffs are helpful and knowledgeable. I highly recommend her.

I have been with this State Farm office since moving to NorCal in 2006 for auto and homeowner…read moreinsurance. Wen Ling, Pearson and their staff are knowledgeable, professionals and super helpful. Very responsive with great follow-through. I can always count on their expertise and support. A very service-centric operation, and a pleasure to work with!

We have known Alex for thirteen years at this point and know him to be a kind, responsible, and…read moreintelligent individual. We began working with him as our insurance agent for car, rental, business liability, and life insurance. He has been nothing but responsive and helpful in finding the best rates and companies to go with. We are now considering disability insurance and Alex has been very helpful in guiding us through the process. Navigating the many insurance options can be complicated and confusing, but thanks to Alex it has actually been really simple and doable. My husband and I trust him completely and recommend him to anyone needing a great insurance agent.

I was frustrated with Covered California's help line, so I took to twitter to see if anyone else…read morewas having issue. I found Alex offering free assistance and I gave him a call. He was very helpful, sincere, and offered a lot of great information. Thank you Alex!!

I have been with Catherine Ho's office for more than a decade. She has assisted me with so many…read moresituations. Just recently had a fender bender as both parties backed into each other (oops) and she answered and explained everything to me as I am clueless when it comes to insurance claims and such. She is just a a pleasure to work with and I highly recommend her and her staff Hands down amazing! Thank

It's been over 10 years since the last time I gave a 5-star review for Catherine, and she's due for…read moreanother one! She's still friendly, responsive and goes above and beyond what is asked of her! Get in contact with her and you will not regret it, I promise!

My wife and i have been with Steve Parker and Parker Insurance team for a few months now. We met…read moreSteve after our previous Farmers agent retired snd could not be more happy ! Steve is very straight forward,honest and very helpful. We have entrusted him with all our insurance polices knowing that he is always looking out for our best interests. He has amazing staff,that helped us many times and they are all very professional, attentive, and friendly! We highly recommend Steve and staff to anyone !!

I recently purchased a new home, and required an Homeowners Policy. Steve Parker is amazing! I…read morereached out to Steve to request a quote and needed to bind coverage the same day due to the close of escrow and having an impound account. Steve's eye for detail and asking the right questions is "Pristine". Steve brought questions to the "table" that I did not think of asking. Steve is razor sharp smart and very professional. Thank you Steve for providing me with the right coverage and your expeditious efforts. Amazing! Steve also quoted me an auto policy which ended up saving me more money compared to AAA. Thank you Steve!

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.