I was traveling from out of state. While staying in Show Low, I realized that I had evidently left a very important part to a necessary medical device in a motel in another town, rendering it inoperable. My friend drove me to four different businesses in search of this very hard to find part. Lincare was suggested. I walked in and showed the receptionist what I needed. She brought a man up from the back. He looked at it, said, "Yeah. I recognize that. I'll talk to my manager.". He was in the back for a couple of minutes, came up again, opened a box and removed the part that I needed from the device. Expecting this to be very expensive, I asked how much I owed. He said, "Nothing. I'll just have the vendor replace it". The chances of me finding that part that day in the small town of Show Low were about slim to none. The chances of finding it, then being given it without charge were even less. This was a huge relief to me, and a very generous act on the part of the people who work there. read more

You NEVER get to talk to a live person. Calls are not returned -deliveries just not done. The delivery personnel are friendly, helpful and gooD BUT THE COMPANY IS NOT. My husband is on continuous oxygen with a compressor. Problems with compressor -call -get robot -no return call. read more

I had a CPAP hose that got a tear in it. I requested a replacement several times and they blew me off and wouldn't send me one. Now, i called in with new insurance and then called for CPAP supplies, they told me my account was on hold because i was non-compliant. That's not true! Won't issue any till they receive my doctors notes and read them! read more

I'll make this quick as I've had 2 conversations with the Phoenix Manager advising him that their company delivered the wrong oxygen equipment and assured me that they would deliver the product the next day 3 weeks have passed and still no equipment so I contacted the company again and advised that of situation I've stopped payment and advised the customer service representative that if I don't have the right equipment by tomorrow 12/31/2024 that they can pick up their equipment and would find a more customer oriented company Can't understand why so many companies today can't do things right so I would never suggest or recommend this company to anyone Jeff Pordes Peoria, AZ read more

Twice today while on hold trying to order oxygen supplies, I was hung up on. Now, my third time around, I've been holding 45 minutes. This is a little worse than usual, but I can count on getting hung up on at least once every time I call them. read more

Currently a nationwide recall for the Philips Dreamstation. I've been aware of this recall has been in effect since April and it is currently July. Recall is involving a cancer risk from a deteriorating noise canceling foam inside the unit. Have not been contacted by Lincare. No effort has been made on companies behalf. I have just become aware of this recall. But, yet they still have reached out to me for ordering supplies. It's alarming that it appears they do not care if people breathe in carcinogens or not. When tried to reach out to company, I am on hold for 45 minutes before I cannot wait any longer and have to hang up. read more

Although Lincare couldn't help my MIL directly, Su Barry took it upon herself to find what we needed at a price we could afford. That is first class Customer Service. Thank you so much for going out of your way to make sure that my MIL could breathe! read more

Used Lincare in 2016, had terrible service then and nothings changed. Now, 2 months trying to get a cpap machine, still don't have it. Had an appt for the machine to be delivered, didn't show, call or return my call 3 days ago. No less than 25 phone calls between my doc's office and me to Lincare. Nothing moves that you don't get immediately while on the phone. Multiple faxes lost, extreme hold times and often get an answering service during office hours that can only take a message. Never had a return call from those messages. A little background on me, 6 provider office as the practice administrator now retired. I understand all aspects of the doctor/insurance/dme relationship. This business should be avoided if you have any other option. read more

Unfortunately it is still the same, they said for 1 month that fixing my equipment supplied by them was not their responsibility, even when I was paying all the dues, they deactivated my equipment. After a lot of haggling, they accepted responsibility, and passed it on to a sister company. I wish I never have to deal with them again. Please do not go there or use their services. There are a lot of other companies in the valley which are smaller and have better services. Lincare keeps on buying competitors who are very good in their business and market share and kill them. read more

I ordered a CPAP machine 4 weeks ago and was told it would take 2 weeks to deliver. I never heard from Lincare, so when I called at week 2 I was told the machine had been received, but they would have to schedule me with their Respiratory Therapist, "Chad." --Chad never called. When I called at week 3 and asked what the delay was, Liz told me that they'd had to order the machine, and I responded that the machine had been in for 2 weeks, "what's the holdup." --No reply. I called again at week 4 and was told again that I'd have to have an appointment with the RT. --in Tempe. I'd ordered this through the Peoria office which is closest to my home. Their Tempe office is a A 70 Mile round trip. These folks have NO CONCEPT of customer service or urgency. Do NOT place your order with them. read more

This company is an absolute joke. They have to have the most inept office personnel I have ever dealt with. For starters, the people answering the phone "screen" every call before you can talk to one of their reps. Then they tell you "I'll see if they're available." 8 minutes later they come back and tell you that person is on another line but "they will call you back right away!" The call never comes. A real sorry excuse for what is supposed to be a professional office. I will never recommend these people to anyone & plan to report them to Social Services (who set us up with them when my husband was in a nursing home), and also the Better Business Bureau.. read more

BEWARE. They seemed good talking over the phone several times and ordering a CPAP. But when we went in to sign the paperwork, it got weird. They wanted permission to run credit checks. Since we were covered by good insurance, this made no sense. They said it was "only done" when you didn't pay for your part of the bill, but the paperwork was just a blank "we can run credit checks". Then they wanted something signed that said they could charge any amount at any frequency on a credit card and we promised to pay it (e.g. we would not dispute it even if it was wrong). That is like handing over a stack of blank signed checks. With that signed statement, the credit card company would side with them on any disputes. No other DME has ever asked for anything like that, they all take insurance information and if you owe anything bill you for the remainder (most after insurance has paid, and it is not unusual for a mistake to be made and the DME doesn't show a payment insurance made or a copayment we made). I asked if they would sign that paperwork with my company and both the rep and the manager said no they would not but the manager said if you want the cpap you will sign it (blackmailing me by threatening me with untreated sleep apnea???). We walked. Went to H&L Medical in Scottsdale who was shocked any DME asked for what Lincare did. H&L also saved us hundreds of dollars that Lincare would have charged us. Lincare told us that the only way to get a cpap was for us to "rent to own" it, that that is what they insurance companies did, so they were going to charge us about $175 with one time fees and rental fees. With H&L we had a one time bill for about $35 for our portion (after insurance paid the rest) and we owned the machine right away. read more

I was contacted by a therapist who was scheduling to come to my home to bring the CPAP and so I can start. I called several times and no one returned my calls I only got the answering center which has no answers. I finally insisted and they transferred call and the people were searching for my case and finally determined that the employee had left the company but no one followed up on it as if she had no cases. Many apologies but I had to call 3 more times before they finally sent someone. Now the mask irritates my face and I've called 4 times and they will not return my call. Service is poor. read more

I wish I would have read these reviews before I got my CPAP machine from them. I had no choices, they picked one for me. They did make me give a credit card for a "deposit" just in case the insurance didn't pay or something. The billing department has gotten my invoice wrong every single month since day one. Even though I pay online each month, they have charged my credit card on three separate occasions. Now I am having to go through bank disputes. This month I have a credit balance and they charged my credit card again. They even charge the incorrect amount according to my insurance EOB. Never again will I buy or rent from them. read more

The worst customer service ever, A few years back I had to get an oxygen machine and it was late right at closing and my lady friend and I had to pick up the whole machine by ourselves and put it in the car, There was no one there to help. They show up unannounced with no warning to service the machine. But the last one was a doozie. A woman from this office shows up at my door to have me re-sign my 5 year contract because every 5 years I am supposed to get a new machine. Well, it's been two weeks now and no machine in sight. I plan on following up with Medicare. Can hardly recommend this place for anything. Unfriendly and unprofessional are my top two words. read more

I would give zero stars if I could. Do not use this company, they could not manage their way out of a wet paper bag. Staff is so overwhelmed, they get nothing done. Files just sit on their desk. my RX sat on Betty's desk for 5 days, she never had the time to make the call to the insurance co to get the authorization she needed. I know this because I called my insurance company to confirm, when I called Lin back, Betty said she was doing the best she could. Well, if that's the best, you better go somewhere else, because you will never get the equipment you need. read more

OMG! When finding this company listed on my Healthcare Insurance, I thought this was the perfect Durable Equipment Company and IT IS NOT! These people started off good, then went from BAD to EXTRA, EXTRA UN-PROFESSIONAL!. They have the WORST Customer Service, they don't return phone calls when they should, they blow off the Patient needs, make up a bunch of excuses. Want more? They expect for you to do all their footwork for them, they keep telling me Medicare doesn't pay for my husband's items he needs, I keep telling them I DO NOT HAVE MEDICARE! They just do not get it! They pass the "Buck", Rude, and always out of the office or on vacation. The office manager makes poor decisions, not helpful and they are a bunch of idiots getting paid by our Healthcare Insurances. Giving them ONE Star is not Low enough! Stay away from this company, we have been dealing since April and they cannot even stock a simple item like a Gecko nose pad which is a needed item for anyone who uses a C-Pap Mask. I have contacted the CEO and where ever these two email accounts go to compoff@lincare.com; 1nfo@lincare.com in hopes that someone will set this office straight. read more

I had an oxygen machine from Lincare for more than 6 years. During that time I did some traveling and they always had a machine at my destination, I thought they were great so when I was told I had to have a CPAP I wanted to go to Lincare for that machine. I also have a nebulizer with Lincare and have no problems with the meds for that. However, not the same with the CPAP. It's been about a year now and I still am not used to the thing! Su Berry has come to my home several times and is such a nice person but once she leaves you can not get in touch with her. When I call the office she is either not there or on the phone. I leave a message for her to return my call but she never does. I did get ahold of Barb once and she told me to call her, Su was very busy. Well, you guessed it, she is always on the phone or out of the office. Once I was told she had been promoted and did not take my kind of calls! I am so frustrated!!! I'm ready to find some other company- - - why can't this office have the kind of customer service that I get from other Lincare offices? read more

Home oxygen was set up by pulmonologist through this company and it was the biggest mistake ever! My client passed away and when I set up for pick up of equipment the first available date was 2 days later and I was told to call that morning to get a time frame. Well I called the morning of and was told 10-12 pick up time, needless to say it was already 9:40 because they advised to call after 9:30 for an estimated time. Arrived to the apartment at 10:10 still no driver, 12:00 still no driver. When I called back and spoke to Betty again for a second time she told me with attitude well I told you between 10-12, the driver is probably running late. When asked if she could find a better time frame she informed me "I guess I could call the driver and call you back." Then she had the nerve to ask why I was having the equipment picked up, when I responded that my client had passed she asked again "and why are you returning the equipment?" Worst provider I have ever had the experience dealing with. read more

I have been dealing with this Show Low office for a couple of years. Their customer service is awful, or there is no customer service. The person that is in the office seem to have no clue as to what she is doing. I presented my insurance cards to them for my cpap & oxygen. From the very beginning I have been billed. I have asked them several times about this matter and they keep giving me the run around about what Medicare and my secondary is not covering. I called Medicare and they told me what they cover which is every thing that I am using. I went to the office again and I guess was the office manager told me that my bills with them was being written off. If they are being written off, my question is why since I do have insurance am I still receiving a bill every month? I have called their office for a matter regarding my husband, left a message with a young lady, was told that the customer service expert would give me a call back, never heard from her, called the next day a young man answered, said the customer service expert was at lunch @ 2:00 said she would call me back. I have gotten so flustered with these people, I told them to cancel the order. I am going to try another company to see what sort of results I get from them. Oleane F. read more

We live in Maricopa in the winter time and Lincare is suppose to furnish all of our tanks. My husband is only in his 60's and still quite active but Lincare won't give us enough tanks and my husband runs out since they only come twice a month living where we do. We have had to go into Chandler several times to get tanks and then we sometimes only get a few and not what we need. I can't leave my husband home alone so he has to go with me and he just doesn't feel good enough to travel at times. He is on continuous 02 with only one lung and has emphezema in that one. I have complained to the head office and all they did was call the manager in chandler and tell her. She is so rude and nasty I don't even like to talk with her. We have Lincare in Wa. and they are fine but not chandler. I would not recommend them to anyone. I have called Medicare and let them know too since we have to use a company that is contracted with them. read more