another fabulous experience with NORCO in Salem, Or. Mackenzie went over and above to take care of…read morean inconvenient situation with a lightweight wheel chair for my mother ! and, Thank you to the store manager, Jim, as well !!

This has been without a doubt the worst customer service experience of my lifetime, and I'm 68, so…read moreI hope to have some lifetime left. I just don't want Norco to be apart of it! I had been dealing with the Salem, Oregon branch of Norco for CPAP supplies and questions about mobility devices. They had always performed well, or at least earned a 'C' average, but the past several years I had noticed an erosion of the ability of the company to meet the needs of its clients. On February 20th, 2026, I placed an order for CPAP supplies from Norco Salem. After a couple weeks, I called to check on the status. The order had not processed. They had noticed I needed an updated prescription from my doctor. It seems the previous doctor approval had expired. Did anyone call me? Nope There were subsequent failures, including sending the request to the wrong doctor! I called Norco many times. The only time they called me was to tell me they had finally received the correct prescription from the correct doctor. But my sleep doctor had sent me an email with a copy of the prescription on the 20th of April. It took Norco a full week to acknowledge and record it. After two months and eleven days, and after placing an order earlier this week, I called this morning, May first, to make sure the order had shipped and was on its way. They lost the order. Placed it again. So on Friday, May 1st, 2026, I am still at least ten days away from receiving an order I placed on February 20th. I have to admit.....I have no hope and no faith in Norco's ability to deliver. They could have put the parts on their van and driven it to me, a distance of less than one mile! Don't take my word for it. There are plenty of sad reviews from disappointed customers. They share similar experiences. If you're looking for home medical supplies, mobility devices, CPAP support and the like, you have plenty of choices. I encourage you to do your homework! This is important stuff! You should deal with someone who does a great job and cares about you. NORCO AIN'T IT!

I've only dealt with the people here over the phone. My caregiver picked up the items I had…read moreordered. Everyone there was so helpful. I can't even say for what all they carry but so far they've had everything in stock that I've needed. I would absolutely recommend them.

Great, friendly, helpful customer service. Had exactly what we needed. Would highly recommend!read more

Very very helpful and knowledgeable. They took the time to explain everything. Scott helped us even…read morethough he didn't carry what we needed. We will use them in the future.

We are very appreciative of Kevin and team, we purchased a used wheelchair lift. Other companies…read morewould not help us move I and install it for a reasonable price. I contacted Kevin and he said yes of course. They relocated it to our house, then we had to get a plug in installed. They moved the lift, built the platform for the less than other companies quoted just to move it. Then about three weeks later they were finally able to install it. They had to build a platform, which is very nice. I am completely impressed and will recommend, Kevin, Jason, Logan and Jason.

I have never been treated so badly. I have been trying to get a bed & commode for over a year …read more They kept saying they didn't receive the prescriptions faxed by the doctor. This went on for weeks. I had them hand delivered. They told my caregiver they were not sending either item. I received a call from them saying the items would be delivered the next day. 20 mins later I received another call & was told they would not be delivered. Autholene Shields They are rude,unorganized & unprofessional

From the owner: We are a private pay, completely mobile business delivering durable medical equipment right to your…read morehome, specializing in rentals & repairs to residents of the Salem / Keizer, Oregon metro area. With over 16 years experience, we have the knowledge & equipment to meet your healthcare & rehab needs. Payment via credit card, cash or check is accepted through our secure, mobile payment system.

I hate everything about this place. Howard was informative, I'll give them that. Absolutely no way…read moreto contact this place. I've left voicemails and don't hear back. I've tried Facebook messaging and they don't read it. I'm trying to contact them because I have put in order after order after order and receive absolutely nothing. I'm so frustrated. How do they not have an email?! A working website?? Anything at all? Maybe I'll go to goodwill and find a fax machine and try my luck that way. So annoyed. And the location is so far away and the area it's in is pretty awful.

This company is incompetent when it comes to insurance billing. They messed up my bill and took…read morethem over a year to make one phone call to get it fixed. They said it was my job to take of it, then when I did, the only way to fix it was call a provider only line so they had to call. I explained to them many times I was doubled covered, yet they continued to harass me with a bill that should have never existed. Was it once fixed, all the could say was we are sorry we didn't do our job.

Peggy is extremely knowledgeable and super friendly! I have been with them for 3-4 years and I…read morealways get excellent patient service! I love that they send you a text and you can reorder thru a portal. I work graveyards and am asleep when people call! Moved to Portland in 2024 and have been adamant that they remain my supplier!

Itzy Rivera is a delight to work with. She is very personable, knowledgeable and fun to be around…read more I am glad I picked Cascade Sleep Supply for my CPAP supplies. I like working with people in person until we get into a rhythm for future resupply. I also appreciated working with Peggy who started my CPAP supply journey.

I recently had the Best experience at Hula B's. The owner Christina helped me. Cheerfully and…read moreprofessionally. She went out of the way to order me some Dansko shoes she didn't have in stock. This is the place to go for uniforms! 5 Star rating. :) Shelley K.

Unless you get a screaming deal and don't have a time deadline, I wouldn't bother with ordering…read moreonline. Go to Amazon, instead. I ordered with 2-day shipping to make sure I got what I needed in time. I confirmed that what I needed was in stock, though there was a part of my order which was low priority for me which was backordered. When it got to be 2 days before without any confirmation or note regarding shipping, I contacted their customer service to follow up. After getting past the required referring me to the order status link, which I had already told them shows pending but no other information, then telling me that the order was pending, where I again asked for more information, I was finally informed that the individual warehouse has a policy (contrary to what was explicitly stated on the company website) that they will not ship out an order unless all products on that order are in hand. Luckily, Amazon had the product I needed in stock and was able to deliver the next day, so I requested my pending order be cancelled. (I was, of course, informed that they could request the cancellation, but that it could not be guaranteed.) On the other hand, I would definitely recommend the in store locations. I found the staff there courteous and helpful. I definitely intend to shop there again.