I heard the company has shut down. I have had decent service the times I've used them

Driver was awesome took me to the bank but couldn't call for him again because of not having money to pay for ride back.

Worst company in the world. I called for a cab. An hour later still no cab . I called back and was told we'll get someone right out. Now another hour and still no cab read more

Flew into Springfield Airport at 7 pm. Called for ride at 7:05. The dispatcher said my ride would be there within 15 min. Half-hour later I called again checking on arrival. Dispatcher said the driver was now 10 min out. I waited and waited. It was now 8 pm and I called again. Dispatcher called the driver and came back and told me he would be there in 10 min, he had to stop and use the bathroom! At that time, over 1 hour later, I called an Uber. They came in 10 min, just as the taxi showed up. Horrible, horrible service. The Uber driver said Lincoln Taxi was the worst and you never want to use them. I'm from out-of-town visiting my mom. Now I know! read more

Driver was prompt and polite... gave me a lift from the mechanic back to my hotel, id use this company again.

To start I called numerous times before I got an answer. My initial call is at around 12:30 in the afternoon, and I had to be at work by 2:30. Once I finally got an answer I was quoted roughly 35 minutes to an hour before my cab would arrive. After waiting roughly about an hour and a half. I proceeded to walk to work. What's at work I got a phone call at about 6:30 at night talking about my cab was available for me this was completely ridiculous that it took 6 and 1/2 hours before I would even receive a cab I would never recommend this cab company to anybody ever again they're poor service they are rude on the phone all around terrible service. read more

Nice enough driver, on time... However, the cab was disgusting; grimey, dirty, cigarette ashes everywhere, seats look like a dozen kids had been left to their own devices in it. It was gross. Clearly, no pride of ownership was taken as a vacuum and wash would have made a big difference. read more

Rude operator not to mention I found a bed bug crawling in the cab I would not recommend this company at all read more

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Terrible, terrible service. Often have to wait an hour or more after calling for the cab to show up. The girl who answers the phone seems to know nothing, and frequently doesn't answer. The only reason this place stays in business is that there are no good taxicab companies in Springfield! They are all awful! read more

Arrived on time. Driver was nice enough but the car was dirty and smelled like cigarettes. No AC in the car. Serves the purpose but not great. read more

Won't even answer their phone. Can't get a cab when they won't even answer either of their phone numbers. The 3rd number listed has been disconnected. read more

I wish I could give it no stars! The people answering their phones are rude as hell and they dont seem to care. Last cab I took, took an hour to get to me and it was a weeknight. i will say the drivers I have always had wee very nice and professional. Its not their fault the people who anwers the phones are RUDE! read more

This is my go-to, dependable cab service in the Springfield area. Even during peak times on weekends, they have a cab at my door within 10 minutes of calling. The cabbies are friendly, but there are a some serious problems I have with the company in general. There's a $10 minimum for credit card swipes. Then they add another $1 on top of their own minimum for fuel surcharges. I can only hope that some of that excess goes to the driver, because who is going to tip after making a forced-donation to Yellow Cab, Inc due to their minimums and surcharges? The next complaint is a problem with Springfield cabs in general; they're mighty scarce come 1-3am on weekends. Even if you get a dispatcher on the phone, you're chance of successfully connecting with the cab you call is right around 0%. That's if the dispatcher is actually dispatching a cab at all. read more

This review is for the driver BJ Harris. He showed up on time for a scheduled pick up at my hotel at 5am. He was very kind and helpful. Best of all - he sang Motown hits during our short car ride and was absolutely hilarious!!! There are a lot of bad reviews for this company and I've been in plenty of bad taxis (I'm from New York) but overall my experience was just fine. Perhaps ask for BJ next time and you will be taken are of. read more

Very rude manager and they never come or answer the phone when you call .. I use to use them all the time until my phone was left in the cab .. I'm over that but the rudeness is not cool and they need to give up the service and get better people skills read more

I honestly do not know how they stay in business - or why they are allowed to stay in business. Their service is horrible! The last three times I have used them, it took an hour or more for them to show up. This morning I had a doctor's appointment, and called an hour and ten minutes ahead of time. I was told it would take two or three hours to send a cab to my house. Two or three hours?! They don't have a clue about what a taxi service is supposed to be. read more

This is the worst cab company in Springfield IL. They never answer their phone, it takes them over 30 minutes to get to you. I understand with everything going on that its hard and their trying to be safe, but come on. Dont promote yourself as the only cab service still running wheb you dont even answer phones to pick up customers. If i could give this company 0 stars I wouldnt even to that. Just the worst. read more

The dispatch women is always very rude , but the drivers are usually sweet . The dispatcher has always been rude . She doesn't really care abt their customers. read more

Bad service!! Called for a cab...they said it would be 15 min to a hour.....very wide window...90 minutes later i call back....they say a few minutes more then hang up on me....30 min later I call back....they ask if i still need it....I say yes then they say ok then hang up on me again. TWO AND A HALF HOURS AFTER MY FIRST CALL STILL NO CAB. I call again and again....busy signal. Never got a cab. People on the phone are rude and sound clueless. Dont waste your time....take the bus. read more

Absolutely terrible. Waited for 40 minutes in the sun. Got told 5 to 10 minutes about 5 times. Would have gotten where I needed to be faster if I walked 3 miles. Never again. read more

Requested a cab a day ahead, called in the morning and they had not even dispatched anyone 5 min after they were supposed to pick me up. Almost missed my train. If there was a way to make them go out of business I would help with that. read more

The worst service company you can find! Reserve a cab, it doesn't show up. Call @ 5am to find his location, the company doesn't answer! This Co should go bankrupt! Makes me miss both my flights and stuck in this god forsaken town for 7 more hours! read more

90% of the time the line just rings and rings and is never answered. When they do answer, the operators are the rudest people on earth. Cab service is unreliable, driver's will try to drive out of the way to hike up the fare.... read more

Called for a ride from the airport to our hotel only a few miles away. Was told "we'll send someone right over." After waiting 45 minutes, we called Gracious Cab Co., who were there within 5 minutes. Ruined part of our otherwise lovely visit. read more

So my car died i needed a one time ride so i called them,I though that maybe previous reviews were to much but. Oh my god!!! To begin with they are so freaking rude on the phone really they seem to hate their jobs. Any then an hour later and no cab at my door I called and they told me it will be a couple of min more and 20 min later well no freaking taxi in my house, just decided to cancell, no way I will call them again. No other option than 1 star, If I could give them 0 stars it will still be too much. read more

LINCOLN CAB/TAXI SERVICE is an international affair. They are always where you want to find one.. when you need one although in smaller municipalities you may have to wait a bit for a ride to your final destination. I have yet to find a driver to be homicidal in nature or catastrophic in character. It's a ride when you don't have your own within a rushing hour. In some places, the company even offers LIMO SERVICE. read more

I would love to give a detailed review of the company but unfortunately I've never even been able to ride in one of their cars. The one and only time I called I was on a timed issue and they ran so late picking me up I had to cancel and try another day. Told me 5-20 minutes which is a HUGE time margin but even then after 40 minutes of waiting the cab still didn't show. Ended up calling to cancel my ride and on the phone they didn't even apologize for taking so long. DO NOT GIVE THEM YOUR MONEY EVEN THE NOT AS RANGED AND MORE EXPENSIVE COMPANIES ARE BETTER. Convinced the only reason they stay in business is because locals don't have a different prominent cab company. Hope they go out of business tbh read more

I was told the yellow cab would be here at the airport to pick me up in Springfield Illinois in 15 minutes I've been waiting over an hour very unreliable service very unreliable undependable customer service not a good taxi company Yellow Cab doesn't even pick up their phones Very very very bad service very bad customer service and very bad taxi service extremely unreliable and a waste of time I would recommend using Uber much more reliable and and half the price read more

It is hard to rate them as they never answered the call. I dialed 6 times, it wAs busy once and the other times I got a hold message and then was disconnected. Then, we tried to flag one and he kept going. Then we saw one at a gas station, but could not find the driver. Another driver showed up and proceeded to blow us off. Long live uber who ended up driving us. No wonder we are all sick of cabs. read more

Our driver was awesome! Very nice and such a safe driver! Will definitely use them again and recommend to everyone.

I had a job to get to on a Sunday morning and my wife was out of town with the car. We figured, "hey, let's just get a cab!" knowing that it wouldn't be that much to pay. I set up the ride at 6:50, thinking, "well, even if they're late, I can still make it by 7:30"... ha. 6:55, I call them and they say that the cab driver is on the way. It shouldn't be more than a couple minutes. From 7:00 - 7:15, the phone line is busy. At 7:15, I reach the company and they say again, "the cab driver is on the way. It shouldn't be more than a couple of minutes." At 7:25, I am picked up and I get to work 10 minutes late. The vehicle smelled like cigarette smoke and the driver was telling me horror stories about other customers who rode in this van prior to me. The only apology I received was for the dispatchers who apparently didn't contact him until the 7:15 call. Call Uber. This company is a joke. read more

No no no. Horrible cab service. I waited over an hour for a cab in the middle of downtown during the non-tourist season. Non-apologetic and inaccurate ETAs. read more

This cab service is a f@#king joke.. I unfortunately had to use this company a few times and everytime it's the same process. Call cab company and deal with very rude dispatch women, wait an hour or more for a damn cab, hop inside sketchy cab vehicle that feel like that will brake down any moment. You would think with the development of Uber and lift this company will try and improve but in fact they became shit. read more

No star's from me I actually called for a cab and asked if they would come to the back of my building because I live in the basement apartment and have a hard time hearing when they honk. Was told NO to look out for my own cab well they sent them to the front and when I called back they were extremely rude so I called her a name. This lady played on my phone all night long calling me gutter sluts and all types of things she even called from her cell phone I have no idea how to make a complaint so I came on here. They are so freaking rude read more

omg!! horrible! never take this cab service!!!! i wish i could give zero stars!! the driver was smoking the whole time, 15 minutes late, i called two hours ahead of time! took me to two different addresses before he took me to the right one, after i told them the address when i called and it was my third time telling the driver the address! i was 20 minutes late for work! and to top it all off, the driver charged me 75 cents more that what my actual fare was. this business should be closed down. totally disgusting and unprofessional!!!! read more

Not even one star. I ALWAYS call at the very least thirty minutes before I need a cab.... usually an hour before.....and I've been late to work three times now because of them. They aren't very friendly when you let them know you're upset. I had one cab driver let a girl throw me and my kids stuff out of the cab on to the ground and pulled off. I had to stand in the parking lot with all our stuff and two very young children and wait until he decided to come back. He also pulled off with some of my belongings in the van still. I've had nothing but problems with this cab company. read more

DON'T CALL THIS CAB COMPANY, you'll regret it!!!I should of believed yelp reviews (shame on me). Scheduled pick-up afternoon before for 4 AM ride to airport. Woman assured me taxi would be there. Driver of course didn't show. Called to see if driver was close and woman who answered was very flustered/rude and didn't seem to know what to tell me. I asked her if she had dispatched a driver and she yelled at me saying she doesn't dispatch them the computer does. She said a driver was now on the way. I told her that wasn't good enough and could she tell me how long until they'd arrive. She then said "well fine just call someone else" and hung up. Ridiculous. No apology or acknowledgement that they were at fault at any point during conversation. Use Uber!!!! read more

Think twice before calling Lincoln Yellow Cab if you need to go to Amtrak or Capitol Airport and make your train or flight on time. I called more than an hour before my train was due into the Springfield Amtrak station on January 13. Ten minutes before the train arrived, I was forced to cancel my train reservations because cab was a no show and it takes at least 15 minutes to get to the station from my apartment, I called the dispatch 3 times and was told : "The driver's almost there." I am disabled and move very slowly so I need time to purchase tickets, transfer luggage, If cabs are so busy, Lincoln Yellow Cab must tell customers that they can't meet the timeline commitment.. As a disabled person on a fixed income, I could ill afford the $40 loss on the train ticket. Seriously if you need to catch a flight or train on time, take mass transit, hitch a ride on a turtle or walk. You're more likely to be on time. So no I won't call Lincoln Yellow Cab again read more

I been using them for a couple of weeks due to car issues. Overall, they don't take very long to get you and mostly good service. Would give four stars but had one cab driver that was smoking (without asking if okay) and although smoker myself I have known plenty of people that been allergic or asthmatic that smoking been bad for. Another driver had very loud hate rap music playing he was hard to communicate with cause his music was so loud. These were exceptions but that they happened still bad. Most drivers super nice and helpful. read more

Not a worth star. Total Fraud. i was standing at busstop, driver came and asked me about the ride sharing or free ride to the university, i didnt even call for a cab also. i was not having any cash, had to pay minimum credit card amount $11 for $5 dollar ride. Previous Experience with the cab was i asked the driver for not to smoke ,and he smoked two Cigarettes in the cab. i have photos regarding that. i complained to the office they didn't even revert back or responded well. Better to walk or bus rather than Lincoln Cab in Springfield,IL. read more