For 35 years I've been with this practice and wouldn't think of going anywhere else. Dr. Morris and…read moreDr. Spina and Dr. Rosenbaum are wonderful and they have saved more than one tooth from needing extraction.

My family and I have been patients of Dr Gary Morris for over twenty years. It had never occurred…read moreto me to review a professional practice, but over the course of the past year I have been increasingly focused on just how good Dr Morris and the entire staff is. The standard dental care is great. Over the years I have had a fair amount of issues which have required root canals crowns, and recently two implants. The root canals, done in the practice by Dr Rosenbaum, are literally effortless (once you get past the Novocain injection). The crowns and implants are where Dr. Morris really shines. His is a perfectionist and the result is that you leave without being able to discern which tooth has just been replaced. Over the course of the past year a couple of situations arose where Dr. Morris' skill and knowledge have saved me from additional work (and there is no better feeling than finding out you don't need to have a new crown after all!). For various reasons I have had a significant number of appointments during the Covid era, and the care and precaution shown was very reassuring. And the icing on the cake- I have never encountered anyone who works there who was anything less than delightful.

Worst dental experience of my life! Partial they provided…read morewas extremely difficult and painful to instal in place even after several modification. Eating food was impossible with the pain when biting dow. I had pry the partial out of my mouth with the handle end or my toothbrush. They offered to try agai???

Totally recommend 1st Family Dental. My visit was on time, very professional, and Hazel and Dr…read moreOmari were wonderful, They handle all the billing to insurance. Definitely trustworthy. Office was clean and organized.

Their billing coordinater JULIE is The rudest and unprofessional person i have ever met…read more I have Aetna DMO insurance and confirmed via email before my appointment that the office accepted it. They replied that they did. Later, I found out they do not accept Aetna DMO and that I would have to pay. I contacted the office with my concern, and they told me they would resolve the issue and contact me within a few business days. I did not hear back for almost six months, so I believed the issue had been resolved. After six months, the billing coordinator called and said I had to pay $92, accusing me of not informing them that I had Aetna DMO. I clearly stated that I informed them I had Aetna DMO both before my appointment and on the day of my visit, and I have the original email as proof. She did not listen, insisted I pay, and threatened to send the bill to collections. She also accused me of not knowing what insurance I have. I was very upset and went to the office in person. She was not welcoming, did not apologize, and did not acknowledge that this was not my fault. She said she started the job in August and was unaware of the issue, and even said, "Do you want to argue all day?". Unbelievable . I did not want to talk to her anymore and then they said DR. Rhie will see me after she is done with the patient but did not show up, i guess she just wants me to leave asap. Later after adjusting my balance to $0, billing coordinator said, "It's done. You'll never have to come again, The tone in which she said this was condescending and made me feel looked down on. I found this behavior rude and unprofessional. I am very upset that they failed to acknowledge their error or offer an apology for accusing me

Office staff--awful Billing inaccurate…read more Dentist good Hygienist very good Rating is for office staff

Dr. Privatsky is simply the best! His gentle approach and expertise made my dental visit a truly…read morepositive experience. I felt completely comfortable and confident in his care. Highly recommend him to anyone looking for a fantastic dentist!

Dr. Privatsky has provided my family and me quality dental care for years. He and his staff are…read morealways professional, friendly and gentle. Thanks to them my oral health is in great shape and hands!

Dr Klass is the best…read more Both my wife and I are his patients. He and his team are Very caring and thorough!

This dentist is wonderful! Besides from being a great diagnostician and gentle practitioner he is…read morekind and caring. He always calls to check on me after a procedure or question. I highly recommend this dentist!!!

Just an update, new dentist and new hygienists Dr Trunnel and Esmeralda. Still the same careful and…read moreprofessional practice.

The staff is great. Dr. Luke took her time with me. It had been a moment since I was there and they…read morewelcomed me back. They were just glad I came in.

This experience has been phenomenal for the 7 years I've been with Dr. Aaron…read more I came to him in 2018 after being neglected by my oral surgeon, who had placed two implants, and the dentist who had done the crowns. I had suspicion something was going on as one was wiggling. Dr. Aaron jumped on it and was able to identify malpractice and addressed the offending surgeon (Dr. Vaina of IVOMS in Peru, IL) to have it corrected. I went back to the offending surgeon (due to cost reasons and giving him a chance to fix it) and about 6 surgeries later, I was even worse off. Dr. Aaron investigated and created a course of action, which involved referring me to a new surgeon, Dr. Frank of Northshore Smile Surgery, who proceeded to perform a miracle to restore my gums to full health. Dr. Aaron created me a temporary fix to keep my teeth in place which held me in tact for five years. In October 2024, despite living in another state, I called Dr. Aaron and let him know the remaining implant was showing really bad signs and he confirmed my thoughts and told me to come in that week to have it addressed. I traveled 10 hours to see him and he was incredibly thorough and sensitive in handling the issue and it was deemed I had to go back to Dr. Frank to correct more malpractice from the offending surgeon at IVOMS (Dr. Vaina). Dr. Aaron set me up in a temporary bridge to help keep the aesthetics of my gums in tact and so as to not leave me toothless in the front as a young woman and bride to be. After the two month healing period, he squeezed me back in his schedule as I traveled 10 hours to see him again through Michigan winter madness. After 8 years of pain and trauma from other providers, Dr. Aaron took care of me at the highest level. He was the only one willing to identify and tackle this complex and heartbreaking nightmare, he handled each step over 8 years so tactfully and was truly invested in not only my business, but genuinely cared about my well being and wanted to see me find my dream smile. Dr. Aaron has truly gone above and beyond for me in every single aspect of my care for almost a decade, every dentist should be at his level. His sense of ethics, his personality, his attention to detail, his level of care... he's second to none. As a former dental professional myself, after working with him, it makes me never want to go anywhere else the rest of my life. The rest of the staff is fantastic too! Occasionally the other doctors would get involved in my case and were always very direct and clear while showing empathy for the situation. The front office staff and manager Kathy are wonderful and really helpful, always making sure to give any information needed and working around my wild schedule being out of state. The assistants are all fantastic and incredibly personable as well, I've always enjoyed each one I've had and have been pretty consistent faces over the years! You can't ask for a better dental office from start to finish. They even have a service dog on site, which has been amazing through something that's been traumatic to go through and recover from. I wouldn't be here tonight with my dream smile if it wasn't for Dr. Aaron saving me from malpractice from another office. After hating my smile my whole life, I can finally feel confident (and eat again)!

I have been a patient at this dental group for several years, and loved the practice until I had an…read moreemergency. I was in pain on a Thursday and was told no one was available to see me until Monday. At that point, the pain was manageable, and I agreed to wait. Thursday evening the pain was unbearable. I had no sleep, and when I tried making an emergency appointment, I was told I needed to wait for Monday or go to an emergency room. This is unacceptable.i will be find a new practice. One that have contingencies for emergencies.

Wonderful practice, excellent staff, warm caring practitioners and even though we moved out of…read morestate, we continue to come for our cleanings and check ups when we come to town. Would highly recommend this dental practice and if you haven't gone to a dentist in years cuz you're scared, believe me, you have nothing to worry about here. They take great care of their clients and that is what makes this practice special!

This practice is ABSOLUTELY amazing! Recently, my daughter had some major swelling in her face and…read morewhile the dentists were on a work trip, Wendy, took my phone calls from 9PM until 3:45AM (!) to help figure out what needed to be done to best help my daughter get the needed treatment. Wendy, stayed in contact with me through this entire ordeal and it was quite an ordeal! They had Dr. Limardi was waiting for us! They had an oral surgeon appointment ready for us as well! The care they provided was absolutely AMAZING! I cannot thank all of you enough for helping us get through this very scary experience!