Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

Darren, the owner came through big time for me during a long trip with my riding bud who unluckily…read morehad a flat tire from a huge nail! He was super helpful and took time out of his normal day to get us back on the road. If you need a shop, give him a call!

Incredible shop! They gave me the best price by far in the city & did an INCREDIBLE JOB. Their…read morecustomer service was amazing, got the job done so fast. Couldn't recommend more!

Rob did an amazing job painting my motorcycle, I live in Mcminnville and no body shop around here…read morewould even touch it. Rob repaired and painted my damaged luggage lid, and perfectly matched the rest of the bike. The repair was flawless and I could not have been happier. Rob does very high quality work, and his prices are reasonable unlike all the other shops around me. He said I could ship the part to him in Eugene and he would ship it back, although I wound up driving the part to him it was nice to have the option. I you need motorcycle paint repair work this is your best bet. Thanks again Rob your the best!!

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

They will only change oils!!! This is not a repair shop it's…read morea jiffy lube!! If you want your bike fixed ie carbs rebuilt "maybe this fall" MAYBE lmfao Do yourself a favor don't waste your time calling

This guy is incredible, Ron I think is his name. We've been to him many times and he is always very…read morestraight forward, great prices, honest and fast. He's worked on many vehicles, but even went as far as replacing/ rebuilding a transmission on a 94 dodge truck we own. Couldn't recommend him more, wish I still lived close to him.

Great mechanic!!! Broke down from out of town 2 miles from his garage 3:30 in the afternoon. He…read morehad me on the road with a new starter within 2 hours when no other shop would touch it until the next day. Price was great, highly recommend this mechanic!

Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

We were able to get our bike into the shop on the same day we called! The lady who assisted us was…read moreknowledgeable and friendly. The price at the end of the day was more than fair! Thank you Cascade Cycle!

Pat and his team have been a blessing since we moved to Eugene. They take the time to look over our…read morevehicles and have given us quality service at VERY affordable prices and we give our endorsement eagerly for a business with values that aren't readily found these days.

I now have a mechanic! Very trustworthy. Superior work for the price. Finished before time…read morepromised. Do yourself a favor and come here before going anywhere else. I found a mechanic, but gained a friend.

This is the best place to have your classic VW worked on. Miles has put together an amazing shop…read morewith very well qualified mechanics. Their receptionist is very pleasant and welcoming. I wouldn't take my vans to anyone else.

They will shaft you any way they can. I had made arrangements to buy an item from them, offered to…read moresend the money immediately, and they said no, call the next Monday. I had spent a LOT of time getting transportation arranged, called in a few favors, and had it all set up. SO, I call the morning, as requested and "Emily" cheerfully tells me they had sold the item, just that very morning. Be very careful dealing with this shady company. If I could give them negative starrs, I would. And I DARE them to say that this didn't happen, exactly as I have reported it.