Started with parts then work on my 390 and escalated to buying a new 390X. It was the best…read moreexperience in buying a vehicle you could ask for, no pressure to buy junk warranties, no BS addons. The whole staff did good by me even when I called less than an hour after buying it because it was dead as dead can be (battery was a dud). Good people, great shop.

Brought in a 2006 TE 610 with front brake issues. They said spare parts might be an issue becasue…read moreof how old it is. They said it would be 2 weeks before they could look at it. The Service manage said he would check and see if it was something simple. He came back 15 minutes later and said it was fixed. Charged me 20 bucks! Good folks here. I will be returning. Maybe buy a new bike!

Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

The best service I have ever received. Laurel worked through a very difficult situation, never gave…read moreup! t

Easy bike purchase, I've bought two here in the last year. Friendly staff, lots of inventory to…read morechoose from.

This shop is a prime example of why you should do a background check on a business. I was in Eugene…read morefor other business and dropped in to check them out and get parts/supplies. Getting recognized was a job in itself. Then I was sold the wrong part, a simple oil filter, that ended up failing and costing me a rebuild of my engine to the tune of $5100+ at another shop. When questioned about whether they would stand behind the mistake, I was told to F off and didn't know how to change a filter. I've only been doing oil changes for over 60 years including a few on the Ibex450 that sits, awaiting on parts going on four months now.

I've never experienced such bad service. An oil change and fork seal replacement should be routine…read morebut your shop techs are a joke. The excuses of broken tools and ordering wrong parts was too much. After a month and a half of waiting, I just asked if I could take my bike. Once I got home it looks like someone took channel locks to my fork nuts and they are gouged up, thanks! I will never be back and will tell all my riding buddies to steer clear of Trak.

These guys are awesome. I've had them work on my bike a few times now, and they've always been…read morehonest and up front. During one service I prepaid for parts and they accidentally charged me a second time for the parts... They noticed it before I did and handed me the difference right out of the till. Their prices are reasonable, and in fact the rear tire I bought recently was cheaper there than it was online. The work they do is excellent, and the guys are very knowledgeable. One downside: I'd rather buy here than the other shops in town but they don't stock a whole lot of parts, mostly tires and basic oil/filters, although they are able to order almost anything.

I took my motorcycle to Power Sports Dynamics almost 2 years ago and prepaid $2000 dollars, my bike…read moreis still not finished!!! I've been put on the back burner because I prepaid for my service. Every time I call or go in to talk to Bob or his wife I get the same answer, waiting for parts, we want it done right, etc, it's getting to sound like a broken record! I paid $1500 for a paint job and now all my painted parts are scattered across the shop! THIS IS RIDICULOUS AND POOR ETHICS!!! BEWARE OF POWER SPORTS DYNAMICS AND DON'T PREPAY THEM!!! P.S. I only gave them 1 star rating because I can't give a negative 100 star rating!!! THIS HAS TAKEN A TOLL ON MY HEALTH AND CONSUMES MY EVERY THOUGHT!!! PLEASE FINISH MY BIKE!!!

Don't bother returning anything from ProCycle. Just keep the item and write it off as a loss…read more These clowns make you pay for the return shipping, plus a restocking fee, and they require you to ship it back in a USPS Priority Shipping Box. You pay for the label and the box with hidden fees when you get your "refund".Doesn't add up, you loose. What a hassle. Go somewhere else to buy your parts.

Came here to pick up some motorcycle parts. There was a small parking lot outside of the store. The…read moregentleman who greeted us and assisted us was very knowledgeable and friendly. He answered all the questions we had. Had a good time here. Will stop by and pick up more stuff if we are around the area.

The owner is Very knowledgeable has many years experience and try his best to help and work with…read moreevery one because there are very few shops for motorcycles in this area he gets swampt and has trouble keeping up but does his best he also tries to work with people who ordinary can't afford the prices of Shops like Harley Davidsons dealership. He only hires knowledgeable experienced mechanics i have learned alot from him and last but not least when some one can't afford his service and have to fix there own bike he will answer questions and give you great deals on parts

Sean is an excellent man and the shop treated me like family. Not only was my bike fixed but I was…read moreeducated on how I could avoid costly mistakes with some maintenance tips. Thanks. Shabazz M.