I had to return some equipment because I'm moving to a different city. The staff were friendly and…read moreit didn't take long to get things done. That said, Spectrum service is terrible overall. I would not recommend them if you have another option.

Just returned some equipment to the Gilroy facility. The guy I had to deal with was not too…read morefriendly at all. Just very passive aggressive, and if you don't like your job buddy find another job. You know who you are.

Not that good, I returned the high-speed equipment for internet service and was still being billed…read more The self install system was nothing short of a disaster, nothing worked. They wanted to send a service tech the next day as a courtesy, never happened. They kept trying to ask about the service ticket,,,when all of that junk was returned. When you're calling make sure to ask for billing or correct department instead of internet or TV because the phone system is the worst and time consuming.

I am staying long-term at the Best Western San Benito Inn located in Hollister. The facility has…read more30-MB cable Wi-Fi provided by Charter Communications. However, because there are several large hotel/motel facilities on the same node which include many private residences and numerous businesses, the download/upload speeds are worse than the old v90 dial-up speeds used to be. I just checked the internet speeds here on toast.net, speedtest.net, dslreports.com, and charter's own speed test. All of the results were virtually identical with download speeds of 212 kb (!!!) and upload speeds of 975 kb. This is a far, far cry from the contracted-for 30 MB speeds that Charter advertises and charges for. In the past 10-days, Charter techs have been to this facility AT LEAST 3 different times. They have verified that all of the equipment here at the hotel is more than adequate and working properly and claim that their speeds are fine (as they said with a smirk). One of the technicians admitted to me that there were too many people on the same node using up all of the bandwidth and described the problem as having 50 people on the same street all trying to use the same garden hose at the same time so that each house only gets dribbles of water instead of a full stream of water. Charter's internet service is so bad that I have been unable to send out even basic emails for work so I have recommended that the Best Western management file suit against Charter Communications and I have contacted my lawyer to proceed with "restraint of trade" litigation against Charter since their contracted service is preventing me from performing my employment and depriving me of income while at the same time forcing me to use Office Max and Staples in Gilroy (15-miles away) to send emails, faxes, and download construction designs. I would strongly recommend that everyone use another internet provider other than Charter Communication!

By far some of the worst and laziest customer service I've ever met. Their management and staff are…read morelaughable on how low their efforts are for "their" customers. You ask them questions about timelines and their answers are "I don't know" and "we get them when we get them" There's zero initiative, and it's not as if they're filled packed and helping customers and flustered. This was during a point where they had 4 employees on the floor and 1 other customer besides myself. The worst part is, management has seen the reviews on this store for months based off of other reviews and still haven't changed a thing.

we had Spectrum Business phones. We wanted to install internet as well. In the process our phone…read morenumbers that we have had for 40 years and that are on all of our advertising were canceled, and were given two other phone numbers. Now we're being told that it may take up to 72 hours to get the old phone numbers back (if possible). in the meantime we are getting no calls, loosing thousands of dollars in revenue. We can't even get an answer as to how it happened. This is the worst thing that could of happened to a business and all I get from Spectrum is ( we have a ticket on it ).

Great but it can get frustrated with customers service but there is people that will help you.read more

I have HAD to be a Spectrum wifi customer in my apartment building due to a monopoly. I cut my…read morecable as it was too expensive and they never documented I had called. They charged me for two months of service even after the equipment was returned. They fought tooth and nail for that money and got it. Now they raised the prices on the sketchy wifi to be just as much as when I had cable and wifi. I would never be a customer if I had a choice. The wifi goes out regularly and you do not get credit unless you call and demand it. They will take every penny they can get.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

I came here looking for a difficult repair - a firmware issue that was disabling the fans in my…read morelaptop. They took the time necessary to manage my issue, and I was even able to bring my laptop back after I paid for the initial service free of charge. This is a family owned business, and it shows with their dedicated care. I recommend this repair shop.

Super friendly fast service (and the store cat is a bonus!)…read more This is based on the six total times I've had to have my iPhone 11 Pro Max screen replaced here over the past two years (the last two times were NOT my fault!). Highly recommend!

Seattle : Prince Telecom damaged my house with the install of a camera. They tried to fix it but I…read morewas still not happy . I took many pictures and so did they. The supervisor saw the mistakes as soon as he saw it. They laid the employee off three days with out pay for the mistake. All I wanted was the problem fixed at its simplest level but the have failed to work with me.

I had Dish Down remove an old Dish Network satellite dish. The owner, Kyle, did the work and was…read morevery responsive on my request for estimates - which was very reasonable and fair pricing, by the way. He arrived on time and clearly communicated what was to be done beyond removing the satellite dish, which included removing any attached cables/wires and sealing holes where the cables/wires went into the house; and hauling away the equipment. I highly recommend Kyle and his team at Dish Down. They also install network cabling and equipment, and StarLink internet service. If I ever need this type of work, I will definitely be using them again!

Kyle was great! Knowledgeable, professional, and understood how to install Starlink for us. He…read morealso helped us with our tv streaming and setup. Highly recommend him.

I've had Exede for months and it has been terrible. The previous installer ripped me off for $170…read moreand I had to charge it back on my credit card, and when my Internet broke Exede sent the same installer out again, and over a period of 4 months they did not fix it. Exede did give me bill credits which was nice, but really, 4 months? It was pretty bizarre. Eventually I complained about the ordeal to a sympathetic support tech at Exede who switched me to a different "Sales Channel" and made ComClear my installer. Within a week they sent a guy out who spent an hour fixing the problem and it has been working fine since then. Five stars!

The technician showed up on time and was knowledgeable and professional. I asked to be the first…read moreappointment of the morning and they followed through with their word. Highly Recommended