0 stars if i could. First they give you a very dirty and messed up apartment. Then when you put in…read morea service request they dont even bother to acknowledge said request or ever send a technician over unless it is a catastrophic maintenance failure. Even then, i had water damage on my floor and the door to the bathroom wouldnt close and the lady at the office said to not let the owner know. It was eventually fixed 5 months after the request. Third when you decide to move out, they keep your WHOLE DEPOSIT even if you left the apartment way better than you found it. Id recommend literally living anywhere else besides here, the whole in-between and move out process was a nightmare.

They have managed my properties for literally years…read more And I've even been a tenant in their properties for three years, two properties, in-between personal home and rebuild, address changes. As a tenant I wasn't happy about final walkthrough not being done with the tenant. I still don't like that. As an Owner, if I don't understand or like something the staff has ALWAYS treated me with kindness and respect and even if I was a little loud or insistent on issues, they've always been resolved to satisfaction. The maintenance office works closely with owners as well as tenants. And staff is always looking to save the owners costly repairs by diligently checking systems on a schedule, for a small charge~handling problems before they crop up.

Jr Property Management Review…read more I will like to say this management company has been a blessing in our family for many years the service provided by JR property management is awesome Mr. Herrings and staff goes above and Beyond by simply just treating his clients instead like Family. They have always been very responsive to handling and resolving any rental issues in a timely manner. Which in their type of business this is very essential especially for clients like myself who may not be in the local area to maintain oversight of property management company, and tenants issues. This company is very caring and provide services with love and respect for their clients. Dedicated to people first every thing else we can work out. Thank you so very much Robert and staff. It was my pleasure doing business with your company.

Rent from them for a year a very bad year! Robert speaks to you like your a child. The office where…read moreyou turn in work orders treats you like your killing them when you want to put in a work order! I will never rent from them again, and I would never send any one there even if I did not like them!!! Only rent from them if you want to be treated like a child any time you speak to them!!!

I came the the Remax homestead office because I saw they had an insurance company - Estrella…read moreinsurance. I was paying over $300 a month for my car insurance for myself and my one 2012 car.... they were able to match my coverages and get my monthly payments down to $145 a month!!! They were super professional and knowledgeable. I'm happy with my choice and recommend others look into it too!!!

From the time I contacted Remax to sell my house they were very professional and very helpful in…read moreselling my house they contacted me every day until we closed and let me know what was going on day by day the staff really care about the client and what the client wanted they didn't try to get the client to change his mind they work with me all the way very professional thank you Remax for an awesome job.

I am a property owner. They don't deserve One Star. I would never recommend JR Rental to any…read moreproperty owner to take care of their property. I had J R Rental manage my property with the same tenant for about 5 years. When it was time for a new contract for the tenant, J R Rental told us not to raise the rent because we had a older home and the market in Killeen was flooded with new one being rented. Well, we believed what was told to us. So, we ended up taking the house back. The cleanup and the price they charged us for the cleanup was not worth it. Granted the tenant left my house in shambles and a lot of trash had to be removed. $850 deposit from the tenant was taken and $1900 for us. What we received was shorty work at it best. $600 + to clean the yard. Bamboo's growing like wide fire in my back yard. They Just cut down, not removed, just cut down the bamboo. Of course, the bamboo grew back. Bloggies of paint, where the wall was supposed be patched up. Tiles that were not cleaned, the gout looked like it was black. Shower had mole and gout in the shower was never repair. That was just on the glance as I signed to take my property back. I asked about yearly inspection on the property and I was told they give these to the tenants, but shouldn't the owner have gotten a copy of the condition of the house? Once we started the cleaning, it was obvious that the house was not rentable. The only people that would rent it was the one's that was in it. There was serious water issue in both bathrooms. Water was leaking from the shower and under the vanity in both bathrooms. We had to get own our knees to clean the gout. The gas company would not turn on the oven. It was dangerous, it would only go from 350 degree and up. So, we had to replace the oven. The seal around the refrigerator they put in, was molded and rotten. I am so overwhelmed by the condition J R Rental return my house in. I would never recommend them to an owner to take care of their home. All they did was collect money.

I have JRs manage my home in Copperas Cove. I live in California and have relied on them to manage…read moremy home for years. If there was a 10 star rating I would give them one. They have been fabulous! Never an issue, prompt, friendly, communicates great and handles issues promptly. I would not recommend anyone else to manage a home in the area. They are the best!

First off, This…read moreplace is a horrible property management company. While I have had my property with them it has never been checked on. They have allowed for tenants to smoke, bring unauthorized dogs, tenants. They allowed for my property to be damaged so badly that it is not rentable. Causing upwards of $3,000.00+ damage. All while not allowing me to know about it. The crazy part you could see from the outside that it was not being taken care of. Please STAY AWAY from Kim, Lisa or Amber they are all horrible business people. Don't do business with "that realty place"

Don't ever pay these people anything for an application they will rip you off of a lot of money we…read morewere taken for $150 they didn't disclose some rules or information when we confronted hershe got real snooty with us they are horrible people please don't go here

I wish I had an option for 0 review. Worst management ever. Total reap off. I am still working with…read morethem to sort out more and they are denying everything would not let me talk to anybody. First, move in pictures were posted with pictures taken in my absence. I had to pay and spend 2 days in the hotel before I was able to receive a key which counted towards my lease after I moved into the city for a one year program. I was sent a check out list with strict request for a professional cleaner to do the cleaning with request for a receipt which I obliged. The cleaners charged 400 dollars with pictures of what they did, I was still eventually charged wey more for reasons that the apartment was not cleaned. Pictures posted on my webpage was pictures pre cleaning ( I guess they went in precleaning and took pictures because the apartment was relatively clean.) completely different from pictures sent to me by the cleaners. I have them on my phone. Charged $180 for small sized bathtub, $270 for small sized kitchen, $120 for non existent dining area, $156 for bedroom, plus $60,$80, $90 and smaller amounts for cleaning that could easily be done by a kid of 6 year old which the cleaners did, $420 for paint touch up. I lived there alone as a pharmacy resident and everyone knows that residents barely have time to notice the colors of their walls so only spent the night at the apartment to even cause any damage. Would travel home to my family most weekends. At the end, I had my $1550 deposit taken with an extra bill of $660 dollars posted. I have pictures that without a second look, contradict theirs post cleaning pictures, My move in was horrible with someone warning me not to contact to disturb her for anything after I was without functional laundry machine for weeks. I was too busy to notice but always got the hit whenever due diligence was required. Please beware of Goldstar property Bismarck North Dakota

Gold Star is your average, crappy property management company. They seem decent in the beginning,…read morebut by the end of your lease you realize they are total scam artists. Before we moved in I asked that they remove an old wooden playset that was falling apart. It had holes in the floor, nails and rebar sticking out. They removed it but left a small retaining wall with a huge piece of rebar sticking out. A month later my cousin was playing fetch with my dog in the backyard. My dog lep over the retaining wall and ripped his chest skin open on the rebar. It cost me over $400 in vet bills and they refused to help pay for any of it. Then it took their maintenance man over 2 weeks to come fix the retaining wall properly (I had already hammered it back into the railroad tie.) and remove the rest of the unsafe staircase left in the backyard. I noticed that the garage door opener didn't work and the garage door didn't lock. They never came to fix it. I had to leave my garage unlocked and unsecured for the entire lease. The place was filthy, dirty when I moved in. I cleaned the whole place to my standards. My mom even came over with her pressure washer and did the driveway and both front and back porch. I also cleaned the place when I moved out, also had the carpets cleaned but they still charged me a $200 cleaning fee. When I called to speak with Stacy about the charges she was incredibly rude and belittling. She spoke to me like I was a stupid child. They also charged me for an outside light bulb that was not mentioned to me at my move out inspection. Stacy also revealed to me that the home owner was going through a divorce and had to sell the place. Very unprofessional behavior, disclosing the owners personal information like that.

This was the second company I have used here in Copperas Cove . They are excellent, very fair…read moreprices for almost any budget, the best quality and care of all of the companies down here that we applied for with like I said the best rental prices. Great locations, the people in the front office are very nice, and informative. Fast quality non invasive maintenance, they don't let you have an issue long at all, and I haven't experienced any major issues anyway. Fast fair application price and process. Highly recommend

I sold a piece of my land to Texas Land and Lots and they gave me a good offer on it, the…read moretransaction was fast, and it was easy to do. I would highly recommend them if you're looking to sell or buy land.

Great place to rent from, so I'm sure the same can be said in purchasing…read more They are friendly, efficient, patient, and compassionate.

I trusted these people to A) sell my home, or B) rent it out for the going rate. The real estate…read moreperson only spoke to people who called because of the sign in the yard, so I received two (long distance) offers that were well below asking in two months. So I switched gears and asked them to rent it out for going rate in my neighborhood. It took them another two months to rent it for $200 under that rate to an Army PFC (army town) by himself. I was skeptical due to knowing he didn't make enough to cover this on his own, but was assured he had passed the credit check and was the only renter. Cloud was unaware that my next door neighbor and I were in contact so they didn't know about my awareness of the PARADE of people moving into and out of my house. When I decided to move back in, these lovely people gave the ONE guy on the lease his entire deposit back after he and his circus of buddies, wife, kids and dogs had TRASHED my house AND yard. Nearly $10k worth of damage. They wouldn't even come out to look at any of it claiming "covid exposure" and sent me a link to download MY OWN photos onto where THEY were supposed to do the final walk through. It's been 8 months and I'm still making repairs including replacing 300 feet of fence that his dogs ate. They did absolutely nothing for 10% of the rent charged, never checked the property for illegal renters (again, I was living in another state) then screwed me out of what little compensation I might have gotten by giving him back his full deposit without checking for damages first, before I got back to Texas. Leave Cloud out of any of your real estate plans. Zero stars. Not recommended.

If I could give this rating zero stars I would. Chris the owner is by far the most unprofessional…read moremanager ever. His nasty attitude and lack of concern for his tenants is the worse I have ever seen. He's late with fixing problems he won't even answer the phone majority of the time. Lets start with the fact he's a liar. He doesn't accept personal checks yet does not set up online rent payment because he's too cheap to pay and maintain the website so he tries to charge an additional 3% service fee if you pay by debit or credit card. Make sure you have a reciept for all payments. One time he lost my cashiers check and accused me of not paying my rent despite showing him proof of payment. It took my Husband to go to the Ft Hood legal office to get that cleared up without him charging late fees or marking my credit report. When ever appliances are in need of repair he replaces them with used, sometimes broken parts because he doesn't want to spend the money on new replacements. It often takes multiple calls then he finally sends someone to make the correct repairs. Often following threats of accusing me of breaking the equipment using the owner's name. The unit he rented to me was in a horrible state, it sat empty for more than six months, with the hot Texas heat the grass died and turned brown. It was adressed and annotated in my move in checklist, yet he told the owner I destroyed her lawn. The unit was covered in dust, fixtures were broken when I asked when he was going to come an make the repairs he would dodge my calls. The owner on the other hand did not make the situation better, I felt like I was stuck in the middle of their drama resulting in me losing my deposit. As a Fellow Soldier she was more concern with collecting a check than addressing the issues that was brought up. Because of her I will never rent from another Soldier again. The employees are very polite, I rather deal with them. The compay is a complete scam. Go rent somewhere else, they will steal your money and scam you out of more money.

If I could give 0 stars I would. Terrible experience renting from this company…read more Good luck getting maintenance to come repair anything. Unless you harass them every week about a problem, they won't bother with it. And when they do complete repairs it's typically the cheapest solution. For example, the house has security cameras that functioned for about a year and then stopped working. Their solution was to put in a peep hole in the door. Their customer service is severely lacking as well. Empty promises and guarantees of calling you back. One even interrupts you while you're talking and attempts to talk over you. Don't sign, waste of time, money, and energy.