4 stars??? I have never made a purchase like this before…read more I visited The Carpet Store because I was buying carpet for a Townhouse I had under contract. I wanted the carpet installed immediately after I closed . I went to The Carpet Store to pick out and purchase carpet. I went early on a Saturday morning. This place is a warehouse not really a "store". Several people were available to help fairly quickly. One to take the plans I brought in and attempt to measure, the other to help us select carpet. I did not know what I was getting myself into because I had no idea there were so many options and the entire process was confusing. From which brand, which material, which padding and the most difficult decision, which color... I was not prepared but I knew I was making a decision that day. Two hours later, I knew a bit more about carpet and padding and stain resistance, etc. We put down a $1000 deposit so they would make an appointment to measure which was scheduled the next week, once they measured, the carpet was ordered and took about a week and half to come in. Long story short, we did not close on the Townhouse and were refunded $750 of the $1000 deposit that was for approximately $3000 worth of carpet. We have about 6 months to use the $250 credit. I am giving 4 stars because this was a difficult process and I have nothing to compare to. The Carpet Store did a pretty good job helping us through it he process. I think!

Would've, could've and should've been a five star rating if not for the time and energy I wasted in…read moregetting my tile order done proper. My tile was to be installed in less than a week, all the while I'm made to assume that my tile is waiting to be picked up. I get a call from the carpet store telling me later that my tile is not available. This is the last thing you want to hear when time is of the essence. Perhaps it was due to the crisis that the tile didn't make it in time. Who knows! I was told I'd hear back with an alternative that closely resembled the original, never heard back. I'll give them a 3 star rating for the initial service I got from them, but this was a big time waster for me.

I was in desparate need for a particular floor that our local installer couldn't find. They carried…read morethe exact wood we needed and they quickly shipped the wood to us, 600 miles away. When we got around to opening up the wood, we discovered they shipped the wrong product! My order was correct and the invoice was correct. They just pulled the wrong product. For this, they get 1 star. HOWEVER, when I brought this to their attention, they admitted fault and didn't lay any blame at my feet. Less than 36 hours later, they picked up the wood and started the process of a refund. Because they took ownership of the problem and apologized for the error, they get 3 stars back. If they were a local business, I would do business with them again. We are all human and mistakes happen. They at least took responsibility for the error.

This is a revised review. I am revising the review because Lee Hurst, manager/owner called me and…read morewe had a decent conversation about our complaints. Lee refunded the cost of the damaged goods and agreed that they will discuss with future buyers that products like the one I bought may not be suitable in dry climates. (We live in the high mountains of southern Colorado at 7,500 ft / no AC / no humidifier and it is not possible to regulate the moisture as we are not always around to manage it) The cupping and splitting from acclimating to our climate that we have experienced with the product we bought is unfortunate and is not something they will warranty. I cannot do anything about this issue short of sanding the entire floor and refinishing it. That is not what we expected from our new floor, but it is what is. All that said, we do appreciate that Lee called and reimbursed us for the damaged flooring.

We just purchased a home in St. Petersburg and the house had terrazzo floors, and they were in poor…read morecondition. But we were compelled to bring them back to their original beauty! LCS was able to bring our floors back to life. They are true craftman and love what they do. The crew was absolutely amazing, kind, and VERY DETAILED. They treated us with such courtesy and professionalism. They were always on time, which was a big WOW for us! We would recommend to everyone and anyone for your terrazo floor care.

We called LCS after our house was flooded from Hurricane Idalia in Hudson FL. Lisa promptly came…read moreand looked at our floors and gave us two options to restore them. We choose the full resurfacing two day option and are thrilled with the results! Thor and Phil were our workers and they were very neat, clean and prompt. They worked on our floors as if they were doing there own home. They are a smaller family owned company that specializes in terrazzo and travertine tile cleaning and refinishing and they know their stuff. The entire experience was easy from start to finish. I highly recommend if you are in the market for their services to give them a call. You won't be disappointed. Thanks again to LCS for making our floors more beautiful than we ever imagined they could be.

Wish I could give ProSource a six-star review! When all the other big flooring stores wouldn't…read morehandle my custom order, Jordan and ProSource said can do/will do and they delivered at a fantastic price. Their warehouse provided for a very smooth pickup...they took my order to my SUV and helped me load it and cautioned me on the drive home with a heavy load. These folks care about customer service and the customer and their pricing is second to none.

Worked with Jim regarding new vinyl flooring and he was beyond helpful. He took the time to explain…read morethe product and listened to our needs and guided us to the exact items we were looking for.

Talk about impressed .. words can't even describe how blown away I am by Robert and his incredible…read moreteam. The paint hasn't even dried ... they haven't even pulled away from the house and I'm so excited to share how happy we are with the job that they've done. Each day Robert and his team showed up between 7:30/8 am continued to impress us with their professionalism and meticulous nature. Our home looks brand new and we couldn't be more pleased! This is our second time working with them after originally booking them for some interior bedrooms 3 years ago when we moved in. Our neighbors have been calling / texting and complimenting the house already! He was incredibly fair with his pricing and patient with my asks . He told me a price and there were no surprise cost despite him finding rotting wood in multiple places that he went out of his way to patch and repair. It has been hard to find anyone reliable for jobs here in St Pete and It will be hard to find someone we are this impressed with ! He has set the bar high! Thank you Robert for you and the teams incredible work making our home feel brand new!!!

Robert and his crew did a great job on the interior of my house and an amazing job on my garage…read morefloor. I highly recommend them!