I had an appointment yesterday for a cataract evaluation. Dr. Bausch was OK, but not very…read morepersonable. The staff was great. However, their scheduler was out yesterday and I was given her card to call today to schedule my surgery. I called her this afternoon and didn't even get to finish my sentence before she interrupted me and just said she would get back to me by next Wednesday. Not tomorrow, next Wednesday. I tried to speak again and she interrupted me again and repeated she would get back to me by next Wednesday. Well, I don't spend my hard earned money with people like this. She represents the business and I expect much better than that. I just called my primary for a referral somewhere else.

Review Regarding Leah, Amber, and Dr. Kanoff - My first time here…read more First of all, I have super high anxiety when it comes to eye related things. I've passed out at the eye doctor before multiple times after panic attacks. I came in 3 days after an ER visit. I went to the ER on a Sunday, eye swollen shut, with something "stuck in it" - they told me I must have washed it out, because all that was left were scratches. Come weds, my eye was still in so much pain, it was watery, swollen... I was referred here by family, so I called Weds morning. Leah answered, and was super accommodating to me as far as appointment times, insurance information, and other paperwork. It was seamless and painless. The office was comfortable, they took me back to my appointment right on time. I met Amber and Dr. Kanoff, explained what had happened, and told them I was still insistent that something was still stuck in my eye. My anxiety issues were translated to the doctor beforehand, so I didn't have to go over it again which I genuinely appreciated. They were both so accommodating to my anxiety. They kept stressful things out of view (tools used to extract something out from up underneath my eyelid, my eyelid had to be flipped out), kept me informed, told me exactly what to do what not to do, and were friendly and reassuring. That was the first time that I had gone through something like that without passing out. I can't thank or compliment them enough on their professionalism, and kindness. It's the next day, and my eye feels completely normal again. After three and a half days of pain, it's quite the relief. Thank you Amber and Dr. K!

Arrived on time for a 12:30 PM appointment. At 1:18 PM, I was still standing at the front counter…read moretrying to check in. Nearly 50 minutes were spent with "Taina" attempting check-in due to an "insurance system issue," followed by failed verification attempts and multiple handoffs to office manager "Heather"--with no resolution. Despite being unable to confirm my copay or deductible, they pushed for upfront payment because of their internal insurance system outage. That is not standard practice. The front counter and waiting area were disorganized, unclear billing logic, and zero respect for scheduled appointment time. Dr. Howard Kushnick was present but disengaged from the breakdown occurring at the front desk, while basic patient intake remained completely unresolved. At that point, I requested my insurance and credit card back and left without being seen. The recurring themes in other reviews--extended delays, administrative inefficiency, and payment-first aggressiveness--were directly experienced. If you read the other reviews here -- believe them. I can confirm. Patients should be aware: expect significant delays, unclear billing practices, and a process that does not reflect a well-managed clinical environment.

The woman at the front desk is rude and slow. Today, I called this morning to ask that my records…read morebe sent to Will's Eye for a cataract consultation. I got an automated response asking me if I want to get a call back before the end of business day. I input my number and hit 1 for yes. Never got the call back. I'll check again on Monday.

I am leaving 1 star because of their unresponsiveness. had scheduled appt with Dr Hadeed…read moreOptometrist from that office, and appt was set for 1 1/2 months later which pushed out to March 6th 2026. we then received a text stating appt was cancelled by office . I tried calling and no answer on appt lines, clinical or anything else. left message and didn't receive phone call back. I then called and they answered and abruptly hung up. so we waited another day and called back and was told that my new appt which was cancelled was pushed out to May 16th now. I would steer clear from this office because if you are looking to get help with your vision needs it doesn't seem to happen here. now I see why they have a low star rating as I am also part of those low ratings.

Had cataract surgery. All were friendly and professional Answers all questions without being…read moreannoyed. Was made to feel very comfortable. Highly recommend.

Very good doctors had excellent care. Would recommend them to anyone in need. We came from Scranton…read moreand would do it again.

First Dr. Randle is superb, smart, caring, works the issues…read more that is the good news, the bad news is that the supporting admin organization is a disaster and continues to be such. I always laugh when their recorded message says my message will be recorded for quality control. they can not spell Quality. Trying to talk to a person is impossible. They do not respond to phone messages. The only way I can communicate is get in my car and drive there and even in person it is not much better. If Dr. Randle left I would be gone in a heart beat!!

The front staff had good customer service they were nice . But when my husband and I went to the…read moreroom I had my phone on and the one tech was rude about my cell phone I understand can't have it load but the way she told me was rude like I was a teenager really I didn't like that at all. And the eye doctor and her assistant that was training they were so nice didn't say anything about my cell phone and that's the eye doctor okay.

I was checked by intern and he did thorough check up. I was expecting that doctor will do all check…read moreup and intern will shadow her. i am not sure my prescription intern gave me correct. I will find out soon as I have ordered pair of eye glasses. the doctor came in and spent less than 5 minutes and left. I was very disappointed.

HORRIBLE had the displeasure of talking to two staff members who were rude and not helpful. My…read moreappointment was made at least 4 months in advance, because it's the only eye specialist that take children. Literally a week before my appointment they cancelled on me they didn't even have the decency to call personally a robot called me to cancel and then sent me a text message. When i go ahead and call they told me that the doctor is on medicinal leave, and that is fine, but then when i asked for some guidance no one knew what to tell me. So basically i been waiting for three months for my child to be seen for his eyes and these people cancel last min and just don't care to even recommend somewhere else or maybe set appointments at a later date NOTHING.. i am so disgusted with the negligence of this place!