I would loveeeee to give this store a higher rating but I can't for multiple reasons. 1. Their online inventory is incorrect. They claim to have items in stock that are actually not. Drove here 3 days ago to find this out. Huge suggestion is hiring someone to keep the site updated. 2. This leads to problem #2. When we called to check the inventory, BEFORE making another drive, we were told that they can't give that information out over the phone. 3. This leads me to problem #3. Because we USED to love this spot, we decided to drive well over 30 minutes for a specific brand and strain just for them not to have it!!! This wouldn't be an issue if they would've just said "yes or no" over the phone. This also isn't the first time this has happened so it's a no for me. From my understanding, this place is woman and black owned which is the only reason I didn't give it 1 star. I also liked the security the last time we visited so that gave it an extra star from the 1 star I was going to give. We've spent hundreds of dollars here and wasted time MULTIPLE times looking for something out of stock so for these to be the reasons to lose customers is quite unfortunate. Please do better!!! read more

my goto smoke shop in DC because they have the best moonrock infused prerolls. I've gone to dozens of stores in the area and no ones are better than Lit City. read more

I've been here a hand full of times. Get service, great quality and a great selection to choose from. flower, concentrate, oils, CBD. They have it all. read more

Well I haven't used my product just yet .... It was my first time going to that store and I walked in not knowing exactly what I want .. they made me feel like I'm at home also they gave me a free T-shirt's which was very nice I'll definitely be back great Hospitality read more

Lit City Smoke Shop - Vape Shops Near Me - Washington, DC, District of Columbia

absolutely love this place! the staff is super friendly and the products are great! couldn't recommend it more

Honestly pretty shitty place. They are always super rude and rush you on everything. God forbid you ask to see anything before you buy because the workers will give you the dirtiest look. On top of everything, they don't follow the hours of operation posted online. I went today at like 2 and they were closed, and it's not the first time this has happened. Save your money and get a far better experience by literally going next door to AAP. read more

Went in a couple times with no problem. Went in today and the woman behind the counter was fast asleep. I tried to politely wake her up. Then I went to the front door and banged the wood sign that makes noise as you walk in and nothing. Left without what I needed and a wasted trip. read more

This place I love, its a little expensive but they have a lot of selections, will defiantly be going back. read more

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I tried to go on a Saturday afternoon and was told the store was "closed", despite them letting many others in. I was "greeted" but an unpleasant, mendacious employee who claimed that they were doing renovations. It seemed completely bogus and makes little sense to just suddenly have business closed on a busy Saturday! On a side note, I also went a few months prior and picked up a few edibles. They claimed they were 150mg I believe. I had two big rice krispie treats and felt almost nothing throughout the day. I asked them about sugar content because of my own disorder and diet and they just stood there stupid like they didn't know anything about the product or what was in it. They also couldn't articulate the quality in the edibles. Total waste of money and they don't even take cards so I had to waste a few more dollars going to an ATM. If you want low-quality and the sort of bratty, silver-spoon, disinterested, disingenuous customer service so common in DC, this is your place. If you want good bud and good people, look elsewhere. read more

Loved it the first time I went. I purchased the same exact packaging the second time and things were missing. Big time. Definitely check to ensure you get what you're paying for. Regardless, I was willing to forgive because a friend was in need--cancer. Went back today and it was terrible. The regulars got to skip the line. Once I got to the counter, the girl was uninformed and unbothered to try to help. The one woman that treated the other guests (I.e., the regular) was willfully unaware of what was going on. I just left and realized I'd rather do shit old school. read more

Visited DC for my birthday weekend with a ton of friends. Wanted to take advantage of all DC had to offer, so we added Lit City (LC) to the itinerary, per a recommendation from a friend. I was a little skeptical at first because we were all out of towners, but LC did not disappoint. They had everything we needed for a great weekend full of fun and turn up. I got an eighth, cartridges and other goodies with no hassle. All we had to do was show ID. Definitely a must visit if you're ever in the area! read more

Lit City Smoke Shop - Vape Shops Near Me - Washington, DC, District of Columbia

The heavy built security with locs is rude and disrespectful. I will never go back here again. Paying customers deserve respect.

Came to DC from out of state. Was referred here from One Medical after finding out how buying really is down here (gifting). First day in dc was able to get a hold of great products. Started using cartridges more heavily thanks to them. Really nice staff. Fast forward next day, wanted more cartridges so short train ride down and more cartridges plus an eighth, no hassle. Thank you very much. Third day in DC, was a little further away then lit city so was trying New Leaf City. What a joke. Guy behind counter charges 65 for a "session". "Ok but is this session some cartridges?" (New obsession). "That makes me sad. You don't ask what the gift is on Christmas morning" Like why would I pay 65 for no information on what I'm getting. So instead I took a trip to Lit City for the 3rd time in 3 days. Got 2 new cartridges and some brownies at a decent price and some free tinctures to try and hey it was pretty damn good. Best in town great recommendation from someone and I would love to recommend this place to you. It's the door to the right. read more

I'm from PA so coming here was awesome. The first day I went they didn't have a full menu. The second day I went they had a full menu but the customer service was bad. I was very rushed even though it wasn't busy, he was honestly a little rude, they didn't want to explain anything or talk about anything. Which I understand to a degree but maybe get a different job if you're going to be so sketched out.... if you know exactly what you want or like and don't have any questions, it's a great shop. read more

Mike C was the best!!! Thank you for help. I will definitely come back next time I'm in the DC area.

My first time shopping for smoking materials in DC and Lit City was recommended to me. Go down the stairway and it's the door on the right. When I went, there was a line in the stairway for another establishment that was barely moving, FYI. The staff were very friendly and helpful and their inventory was professionally boxed and sealed. They even had some complimentary items for customers; tiny pipes that worked great. A lot of places have merchandise starting at $60 but lit city had merchandise for $20, which was all I needed. This place is Initiative 71 compliant. read more

Was my first time trying this place . I'm a very happy customer! What I got was some good stuff ! I was afraid at first it would do what I though. I will be coming back when I get back in the area. they even have animal treats for your pets . Can't wait to see if it has any effect on my cat read more

Amazing customer service! Came in and had some questions about a product and Diana took the time to explain everything and show me exactly how it works! By far the best experience I've had at a smoke shop read more

Lit City is great!! Bright, clean store with high end merchandise and gifts. The service is outstanding. I had a bunch of questions and the attendant was so informative and helpful. Top marks for service and the "gifts" are best quality. Also, their prices are about 20% less than I've seen locally. read more

Right next to a metro station food and shopping center .. the most convenient shop in the city .. customer service is a1 and did mention they have raffles and giveaways read more

Love lit city. If you buy something you get to spin the wheel and win more free stuff. I mostly buy the pre rolled joints but the edibles here are strong and good. I go every week read more

They know how to play ball here, no shady deals or products. Very helpful to say the least, I got a dope pipe there for cheap along with the Platinum GSC which was fire. Stay lit! read more

Overpriced, low-quality merchandise. Cartridge was leaking when I took it out of the packaging. Customer service is laughably bad. Literally. They were so hostile to my friend and I that I laughed. If you have other options, there is absolutely no upside to coming to this place. read more

A really cool and professional spot. they know their stuff. I had got some gummies and a brownie and I was not disappointed! Will definitively go again. read more

Lit City is a haven for advocates and explorers alike. Great prices, great products. The had a great team but they've since gone elsewhere. There was a time when i went in for some beautiful flowers and though i looked like i rubbed jalapenos and ghost peppers on my eyes the staff treated me like i was wearing a three piece suit and had a nice clean corporate hair cut. :) authentically great place. read more

Great customer service knowledge impeccable def recommend, atmosphere is warm edibles are amazing I don't have to go broke to enjoy a them an there merch love lit city read more

Not sure what happened? I no longer get invites. I've been out of town for a couple months. Did this place close? I went there and the right side is no longer open. read more

Lit City is LIT!!!!! I absolutley love this place. The people are great and not to mention the products !!!

Professional, friendly staff with a great selection of products! Favorite smoke shop.

Rude AF. They normally close at 7, so I rush after work to get there at six and they told me to get out. I asked in a regular voice when they close and the guy just barked at me like NOW. TF change your hours then read more

Staff would be helpful if a way bit more knowledgeable of available strains. Uhg! But everyone is hella nice and personable

While I appreciate the precarious situation this shop is in when it comes to initiative 71, the preventive actions they've taken have really made it hard to patronize their storefront. Their new system actually makes it more convenient to return to old methods of acquiring product rather than visit their store. I probably won't be returning, I'm just tired of the secretiveness and inconsistent hours on their raffle. This review is 3 stars only because the staff have always been lovely people but I feel that the owner's decisions recently have really been anti-consumer. read more

Went by Lit City Smoke Shop today and was told it's invitation only.....since when? Very disappointed. They were my go to shop. How's does one get a invitation? read more

I bought kushy punch gummies and when I got home I realized the safety seal package inside the box was open! This was suppose to be a gift, but i cannot give someone a tampered package. read more

Lit city is different from all american papers. Both "stores" are in the same building under lit citys name which can cause a lot of confusion. I called lit city by mistake and they were extremely rude. After the call ended, they called back again, continued to be rude and then made fun of my nervous laugh. I'm not sure why they did this but i found this to be extremely. No reason to ever belittle someone nor make fun of them for calling the wrong store. Extremely rude. read more

i visited this shop today for the first time. around 5:30. there was a gentleman sitting by the door with a hat on a black shirt and hat. i recommend y'all train him on customer service. because he lacked that 100%. i suggest you all find someone who will actually set the mark for your business when a customer walks in the door. and he is not it. staff was very unfriendly. when you walk in. they instantly give you a look like "what do you want". was greeted by 3 different gentlemen. neither of them came off with great customer service at all. asked one of the guys on the right who might have been some kind of want to be security if they carried a particular item. he proceeded with no so what y'all looking for? I wouldn't recommend ANYONE to visit this shop if they are looking for decent customer service. how about a "hey how are you doing?" or a "hello. how can we help you". don't make it seem like when a customer walks in. you're doing me a favor by acknowledging me. they say first impressions leave a lasting mark. and i know i will NEVER visit this place again. and they say support small businesses. pshhhh i'll drive 30 minutes out of my way than to ever visit this place again. don't waste your time. who ever owns this place. stop acting like it's a secret business and being paranoid. or think anyone that comes in is trying to rob you. if i could've gave this place 0 stars. i would have. read more