I stopped by Little Caesar's Pizza in Lawrenceburg during a recent trip during the holidays. While I have a weakness for their Detroit-style deep dish pizza (a truly great value for $9), I was surprised by how terribly disorganized this restaurant appeared to be.
I stopped by during a very cold evening and there was a line. However, the restaurant was full of employees, so I didn't expect a problem. I was told that my order would be ready in 15 minutes (typical for Little Caesar's locations). So, I walked over to the Kroger grocery store to pick up a few items.
When I arrived back at Little Caesar's about fifteen minutes later, the store was filled with people -- both in line and waiting for their order. I assumed that my order would be complete, but no one said anything. I waited for another fifteen minutes...and no one told me that my order was ready.
Eventually, someone else in the restaurant told me that I needed to stand in line (again) and let them know that I was there to pick up my order. I began to wait in line (another ten minutes), but some of the people in line allowed me to "cut" because I had been there so long.
Finally, I was able to inquire about my order. This was about an hour after I had placed the order and paid for it. The teenager at the counter was friendly enough, but he seemed overwhelmed by the confusing system in place at this restaurant. I received my order...but I could already tell that it was no longer "hot" (let alone "ready").
FOOD: The Detroit-style Deep Dish is always great (but better when fresh)!
SERVICE: The workers are friendly, but the management needs to use a system that isn't so dreadfully inefficient (particularly when it comes to serving customers).
VALUE: Cheap (very inexpensive) pizza! Who doesn't like pizza? After all: When it's good -- it's very good. When it's bad, it's still good! While I don't like the traditional "hot and ready" pizza at Little Caesar's, I really like the deep dish.
VERDICT: I wrestled between giving two or three stars. The strange wait and lack of clarity from the employees) was exceedingly frustrating. I wouldn't go back unless I went at a time that wasn't quite as busy. I hope that someone at the restaurant reads this in order to help improve service for local patrons.
2.5 stars out of 5 read more