I have to praise the tremendous customer centric service of shift manager Kathy as she was a…read moreturning point in my overall experience tonight. I have been traveling for work the past few months, long days and hours type of deal.. anywho I had previously ordered on 2 occasions to my hotel. I'm a huge fan of the Pizza Guys chain as I'm a longtime customer of the Apple Valley, CA location. I had a delivery for some wings, a salad and my usual favorite ..a large Taco Pizza for me and my gf. Unfortunately I got a ..base model version of a taco pizza due to a "new employee still training" which I completely understand. I spoke with Kathy and explained my honest dissatisfaction to which she was phenomenally understanding in resolving the issue and rectified it immediately. This is the type of communication and professionalism that's rare in the food service industry. Kathy is the perfect example of what a manager should strive for.. patient, professional, and proactively engaging in making sure customers are happy. Major Kudos to her & her team!

Goooooooood pizza! They should call themself "Fast Guys Pizza"! We order here all the time.read more

One of my favorite places to get really good food, amazing portions, and overall atmosphere! The…read morestaff are very nice, welcoming, and just friendly. Their food is really good and fairly priced! My to-go pho place! Also their Pad Thai THE BEST! And their sticky mango rice!!!!

the restaurant when I came back after 10 years is worst. It is dirty and the price is very…read moreexpensive compare to other restaurant that is more clean and descent The service is not really good. I will never come back again.

Decided to give them one more shot. Perhaps my mistake was ordering through DoorDash but once…read moreagain, I received a plain cheese pizza instead of the one with extra pepperoni and extra garlic I had ordered. Shame on me for trying again.

This restaurant is dirty in appearance and dirty where you can't see it according to Health Dept…read more violations. Don't risk your health. The quality of the pizza isn't worth it. -------- Pizza Factory of Porterville 897 W. Henderson Ave., Porterville Routine inspection on Aug. 7, 2024 Inspection Score: 83. Violations:  * Observed lack of proof that a current employee of this establishment holds a food safety manager class certificate that is no more than five years old. * Observed the following potentially hazardous food not being stored at the required holding temperature: pizza underneath heat lamp. * Observed dented canned goods in dry storage. * Observed ice scoop stored in a soiled container, which poses a risk of cross-contamination. * Observed an accumulation of dust and grime on the fan covers in the walk-in cooler. * Observed an accumulation of a black mold-like substance inside the ice machine.

Best steakhouse I've tried in Porterville!!…read more Great service, very friendly and knowledgable wait staff. The food is fairly priced and was cooked to perfection. No complaints on the ribeye with backed potato. I would totally come back here if given the chance.

Food was not as good as it used to be. Steak tasted old and the salad was literally not fresh. It…read morewas just very upsetting.

The deals here are so much more than they are anywhere else, not worth it to buy anything here…read moreunless you like wasting money.

I had placed my order at 9:39pm 10/8/22 for a Large stuffed crust chicken and white sauce pizza and…read moreended up getting sausage instead of chicken, under the impression that the store closes at 10pm I waited until the next day to call and let them know about the mishap and a lady manager told me that I had placed my order at 6:06 pm and that I had time to call that night and then I respectfully told her that I had the receipt and it says I placed my order at 9:39pm and also remember it being at around 10 pm because I was busy at around 6pm and I got there right before I thought they were closing, she repeated that I placed my order at 6: 06pm and that I had time to call before they closed then said they close at midnight and hung up on me all while the whole phone call I was being respectful as possible and she was so rude about it.

Delicious, fresh food! We are so happy this is in Porterville…read more This time we had Tom Yum, Drunken Noodles, Panang, and Salt & Pepper Tilapia. We went for lunch on a Thursday. The waitress was so sweet and the rest of the staff were lovely and friendly also. We ordered extra to have for dinner :)

Service is trash. Food is great. You're best off ordering…read moreout so you don't have to deal with the rude waitress that works there with the tattoos. She is very arrogant and unprofessional and will ruin your calm mood if you go in there for lunch. I frequently eat here because I love the food even before the new owner took over (I preffered my buddy who used to own it as the food was a lot more flavorful) now the food isn't the exact same but the pricing also went up. I've been eating here for YEARs and have never been treated this way as I was today by a person working in customer service. Ghetto. I'm not sure if she is a miserable person but holy smokes they need to reconsider their new waitress staff or they're going to lose customers due to the lack of professionalism and service. Major attitude adjustment needs to be made as well as reprimanding.

Great place for pizza, probably the best in town. Staff is friendly. Chile verde and supreme are my…read morego to's

Food was given to other customers when asked about our order the manager was rude about their mix…read moreup , was told i can only take care of 1 at a time , didnt recieve a receipt , didnt ask how it could be fixed , waited over an hour, they remade the order , the manager was very rude kept complaining and saying that she came in sick and shouldn't even be here , was rude to all customers that came in with wrong orders as well , needless to say this was our first time here , very horrible service will not be back, by the time our food was ready we just took it to go due to not getting our things as we ordered them!

Been here multiple times recently and have never been disappointed. Food is always pipping hot and…read moremade when ordered. I've read the previous reviews but I can attest that I have never had an issue. Fries are always crisp, hot and seasoned well. Apple pies and other fried desserts are always steaming hot. Burgers are always hot and moist. Staff is always attentive and friendly.

Horrible all the way around. There's always an issue when coming to this store. I should've trusted…read moremy gut and just went to Taco Bell next door. Ordered the brisket burger meal thru the app, pull into the drive thru and then am told they don't have any brisket, or any meal similar. Ok. Just give me my money back then because l don't want anything else from here. The lady gets an attitude automatically and tells me she can't do that. Asked to speak to her manager, but that's her position. She calls her boss and apparently they can't do sh*t either. They say they don't have my money since l ordered thru the app. I call customer service and now have to wait 3-4 business days for them to call me before l can get a refund. Second time a situation like this has occurred. Beware.