Simply an amazing service shop. A hidden gem. I have fairly…read morenew vehicles, but truly feel that Mark is an honest individual W/ fair prices.

Friendly and great service. Had an alternator and belt replaced in my 2012 Highlander for $960.00.read more

The man is extremely kind, extremely flexible, and absolutely fairly priced. I would recommend this…read moreservice to anybody! Great price for brakes!

Great service, great guy ! Will be using Claude again for me and family and friends . He replaced…read morebrakes on my 2014 Honda CRV

First I would like to say 5 stars isn't good enough! I would give 10 stars! Me and my family are…read morevery thankful for Angelo going above and beyond dealing with my elderly mothers vehicle. He really did not have time to fix her vehicle on the same day.My MoM explained her situation to him about being without a car for 4 days ,someone else was supposed to do the work but fell through. He took the vehicle for her and had it done by the end of the day. She did not need the offered ride back home but it was offered. I was concerned that she was going to pay alot of Money for the repair.The price fell well above my expectations. We as a family have found a new mechanic for the future! Mom also said that he was very personable and not a asshole like some mechanics could be. Thsnk you Angelo we do apprecite what you did!

Performs services you don't ask for, then when you show up he says I did this too, I probably…read moreshould have called you to approve it. Will not be going back, he seems very nice but has snake like practices.

Jim Cipolla was a pleasure to work with! Very knowledgable and helped to make the process smooth…read moreand easy. Thank you!

ZERO STARS if I could. Avoid McGuire Buick GMC's service department…read more I dropped my car off March 20 and did not get it back until August 24 -- over FIVE MONTHS. I originally brought it in because the transmission was slipping. They initially acted like nothing was wrong until I pushed for a ride-along. Eventually they found metal in the transmission fluid and replaced the entire transmission under warranty. Then, after the transmission repair, a power-steering code appeared and the steering rack had to be replaced. That added even more time to this nightmare. Their own final paperwork actually says "Customer states NO POWER STEERING," which is not how this happened. I never brought the vehicle back complaining about power steering -- the problem/code was discovered while the vehicle was already in their possession. The delays were horrible, but the communication and management were somehow worse. Jackie was incredibly difficult to deal with. Getting basic updates required constantly calling and chasing them. I later learned she was no longer working there. I don't know why she left, but after my experience dealing with her, I wasn't surprised. Then I dealt with Mary, the manager. I went there personally and explained how badly this was affecting me financially. Mary told me there was one person ahead of me for a loaner and that I would get it when theirs came back. I never got the loaner. Calls weren't returned. Promised callbacks didn't happen. I was repeatedly ignored and eventually stopped trusting anything I was told. At one point I was even told going somewhere else would've taken roughly five months anyway. Give me a break. Meanwhile, I had to rent vehicles myself. Just some of my rental receipts are $1,716.98, $1,391.46, $407.99, $1,394.71 and $1,383.34. That's over $6,000 right there. And because I couldn't afford to continuously rent for five months, there were periods where I simply went without a rental. All while continuing to make my car and insurance payments. After FIVE MONTHS of this, I asked them to waive the $130.47 oil change/tire rotation I had authorized when I originally brought the vehicle in -- simply as a goodwill gesture after everything I'd been put through. They wouldn't even do that. So I paid it. Every penny. We're square. I'm not writing this because I owe McGuire money or because I'm trying to get out of a bill. I'm writing it because this was easily the worst dealership experience I've ever had. Parts can be backordered. Warranty repairs can take time. There is no excuse for five months of terrible communication, broken promises, unanswered calls and making a customer constantly chase you for information about their own vehicle. I will never bring another vehicle here. I'm taking the remaining steering concerns to another GM dealership because I no longer trust this service department. Do yourself a favor and go somewhere else. I wish I had.

Love that it's open on Sunday! Staff are friendly and helpful, really try to meet the needs of the…read morecustomer

I called them on Tuesday evening after AAA left my house changing a tire with a screw in it…read more Patrick answered, as I explained my situation he immediately told me to bring it in Wednesday morning, we open at 8am. When I arrived the woman at the front desk Kadjia, (sorry about the spelling) helped me, she was professional, knowledgeable and extremely polite. I felt like I was in a 5 star hotel. Patrick plugged my tire, i was in & out in 20 min. The thing that surprised me the most was that even with me giving him the option to give me a new tire, he did not try to upset me. Thank you Little Falls Midas team.

I want to take a moment to sincerely thank Christ Rosario and my Finance Manager, Remi, for making…read moremy car-buying experience such a positive one. From the very beginning, both Christ and Remi were professional, respectful, patient, knowledgeable, and incredibly kind. Purchasing a vehicle can sometimes feel overwhelming, but they made the entire process feel comfortable and stress-free. Christ Rosario was amazing to work with. He took the time to listen to what I was looking for, answered all of my questions, explained everything clearly, and never made me feel pressured or rushed into making a decision. His professionalism and genuine approach really stood out to me. I also want to give a special thank you to Remi, my Finance Manager. He was extremely professional and took the time to walk me through the financial details, answer my questions, and make sure I understood everything before signing. He was patient, transparent, and made the finance portion of the process much easier than I expected. I know every customer can have a different experience, but I can only speak from my own experience--and mine was truly excellent. I felt respected, valued, and well taken care of throughout the entire process. I wanted to share my experience because sometimes reviews don't tell the whole story. Christ and Remi went above and beyond to make sure I had a great experience, and I genuinely appreciate the time and effort they put into helping me. I absolutely love my new vehicle and couldn't be happier with my purchase! Thank you, Christ and Remi, for your professionalism, kindness, and outstanding customer service. You both made this experience one I will remember for all the right reasons!

I don't understand all the negative reviews for Toyota Universe…read more As someone who HATES shopping for an automobile, my experience here was somewhat pleasantly surprising. I called early in the morning and asked if they had what I needed, they did so I went 15 minutes later and met with Sam the salesman. I was interested in getting a 4Runner and he showed me all the new vehicles he had. I picked the one I wanted and Sam got the paperwork going. I was in and out within 2 hours with a brand new 4Runner. Sam made the whole thing so easy (and the finance guy too). Truly great service. 3 months later my daughter needed a car (just got her license) so I went back to Toyota Universe. Sam was off that day so I dealt with Roberto. We were interested in a used Corolla. He got us the car for what I was willing to spend. Unbelievable. No haggling, no bait and switch. Again, in and out in under 2 hours. So far, with the experiences I had here and the people I dealt with, without question I will be returning here for future car purchases. I would recommend Toyota Universe to friends and family.

Jon took care of my 2015 chevy equinox abt 3-4yrs ago replaced a headlight. He was quick…read more Professional and did a great job when i needed it the most. Im going back for my daughters car now. Jon is a great guy and his prices wont break your pocket!

Jon is a great guy! which says a lot , because not only is he a genius of a mechanic , You can see…read morehe truly loves his craft, takes so much time explaining what happened to your car, and how he fixed it!! Also in this day and age not many honest people in general, he is not a thief mechanic trying to gouge 50 other repairs out of your wallet , other then the one you came to him for .... I have known him for 10 years and brought a few of my used cars to him, and just recently when I brought my 2005 Accord ....which I really thought was TOAST with the engine, (blown out and stripped ejected spark plug, repaired that on my own), but the engine light was still flashing which can mean major engine work, crisis avoided with Jon, got everything straightened out and explained that the engine is healthy just needs a good tuneup, and my battery was shot too! LOL long story short bring your car to him , he's a genius of a mechanic like I said before. A+!!

Everything. Frankie does a great time completing the rental transaction. This is the only location…read moreI go to to rent a Hertz vehicle

I live down the road from this shop so I already knew it existed. A few years ago my father bought…read morea new car and handed down his BMW X3 to me. Went to the dealership (the one next town over) for a simple oil change. Within an hour I get text with a video from the dealership recommending $7000 worth of work. I of course declined and told them to just finish the oil change but when I picked up the car, you bet I drove straight to Montclair Motorwerks from there. Ken and his team took a look at the vehicle and while some of the repairs recommended by the dealership were legitimate, others weren't really needed. The honesty was refreshing. Turned out the vehicle did need some extensive work (thanks Dad). The car was ready within a few days and the price (which was still in the four figures to reflect the scope of the work done) was a fraction of what the dealership would have charged. Additionally I was very careless in leaving something extremely valuable in the vehicle. One of the technicians found it and turned it over to Frankie for safe keeping. Anybody with questionable morals could have taken it and I wouldn't have known. When I picked up the car, it was there for me and while I was of course embarrassed, I was grateful. I'm under no impression that BMWs are cheap vehicles to own and maintain. They aren't. But the high degree of trust I gained from my first encounter with Ken, Frankie an their team made Montclair Motorwerks my go-to since then.