Let's get straight to the point!!! I live in Easton, PA boarder line of NJ APPROX. 48 MIN.Drive to…read morework at EWR airport. I know about this particular "Pep boys" in Roselle, NJ because my wife and I used to live in Elizabeth NJ. NOW!!! My wife and I had some business to take care of in Elizabeth, NJ; So I made an appointment for that particular "Pep Boys" at 711 E 1st Ave, Roswell, NJ 07203. First, I called and spoke with someone early that morning at approximately, 10:17 am on the morning of 12/18/2025 to make an appointment. I explained that I had already purchased the parts to make the necessary repairs on my vehicle. I was told by a male employee of that particular "Pep Boys" that I was good to come in for the engine mount replacements. I asked for an estimate first because my particular vehicle has 3 mounts. So I asked for a general price for service because, again I had already obtained the parts. The "Pep Boys" employee gave me an estimate which was too high to have all three mounts done so, I asked what was the estimated price for labor to have two mounts done he stated $375 along with the estimated time the job would take which was approximately 2.5 hrs. I call back before I get there because I'm running late. I spoke with a female employee and explained the situation as far as, me already having the parts attempting to save money. My wife and I drop the car off come to find out the woman I was speaking to on the phone was the manager at that particular "Pep boys" so she's telling me the gentleman that I had spoken with earlier was not there. I explained to the female manager the price her employee quoted to me on the phone. She proceded to quote a whole different price to me which was extremely higher than the labor cost previously given to me. So I stated just change the main motor mount then. "PLEASE" The time was approximately 1:30 pm, could've be 2 pm. She calls me to the work area at about 3:30 pm possibly 3:45 pm to tell me that I would have to leave my car there because her/"Pep Boys" mechanic couldn't get the bolts off because the vehicle was an older vehicle so instead of notifying me the customer of the problem though I'm sitting right there in the waiting area mind you; she also had my cell number. I'm assuming her being the manager approved the mechanic to go ahead and burn the bolts of with a welding torch. The problem she/"Pep Boys" created though was parts of the bolts were now stuck and she's telling me they would have to drill new holes into my cars engine mount brackets and by the way didn't know what size bolts would fit. I'm like OKAY! You all have four hours left on your work schedule. I have a 13 year old daughter at home alone in PA, my wife has medical issues not to mention we weren't planning on having to stay out for the night so I also didn't have my blood pressure medication or cholesterol pills. Now!, as far as not knowing the size of the bolts to replace. I would assume if you type in the Year, Make and model of the car the specs. For the vehicle should come up! THANK GOD! I had just gotten paid even though I had to use some of our holiday funds for a Lyft and hotel for me and my wife for the night OOOCUH but she was cold and shaking out while we waited for the Lyft not to mention though I was worried about my 13 yr old being at home alone. If you are a parent especially a mother you can imagine what she was going through psychologically. I also had another issue to be worried about like GOD FORBID!!! My vehicle is broken into or if anything is missing out of our car whose going to be held responsible for it! In conclusion, I would respectfully advise corporate to advise their managers to be more transparent other than basically saying SHIT! Happens and even though "Pep Boys" caused the issues there's nothing we can do to help you in this unexpected situation and we won't charge you for the (BOLTS).

I had a slow leak in my tire and needed a repair. My first instinct was to go somewhere else…read morebecause getting into Pep Boys can be a bit tricky. But I remembered having a good experience there before, so I decided to take the longer route and come in from Bloomfield Avenue, even though it meant driving through Montclair. I'm really glad I did. From the moment I walked in, the customer service was excellent. The waiting area was clean, bright, and comfortable. There was a slight tire smell, as expected, but nothing overwhelming. I did not have an appointment. I explained that my tire was low and suspected a nail. I was told the wait would be about 45 minutes, so I settled in. To my surprise, within about 15 minutes, I was told my car was next, and just 10 minutes later, the repair was done. It turned out to be a nail, which they quickly and efficiently fixed. The best part--there was no charge. That level of honesty and customer care is rare. I left a tip for the service team and went on my way, extremely satisfied. I'm very glad I chose to go out of my way to return. This is what great customer service looks like.

The man is extremely kind, extremely flexible, and absolutely fairly priced. I would recommend this…read moreservice to anybody! Great price for brakes!

Great service, great guy ! Will be using Claude again for me and family and friends . He replaced…read morebrakes on my 2014 Honda CRV

Save yourself the time and headache and just go here from the start. Helpful! Knowledgeable!…read moreSqueezed me in when they didn't have to on a holiday weekend and then didn't sugarcoat the situation. Don't mess around with anyone else.

Scumbags who essentially stole my Corvette and all the insurance money they were given to fix it,…read moremanaged to break it a second time in their lot, collected more insurance money, and I never get a response and always get brushed off... going on 4 years for a 6 month job

Perfect service from 1st call to completion of a major job in a few hours, highly recommend.read more

From the owner: Mobile mechanic service for cars, trucks, and SUVs…read more Specializing in accurate diagnostics, electrical issues, engine performance, brakes, and suspension. Over 14 years of experience. ASE certified technicians. We are one of the few mobile mechanics working with warranty companies like SecureOne. We come to you — no towing, no guesswork. 98Mechanics LLC – Precision. Discipline. Results.

They have fixed two of our cars for us. Jason is very kind and explained what needed to be fixed…read moreand why. He also got the car fixed faster than expected both times, which was fantastic for us since we didn't have to be without a second car for very long.

They overcharge. I get a second opinion somewhere else and it's always cheaper and not as big of an…read moreissue as Ideal said it was. They highball which isn't fair.

I am always questionable about mechanics, I really needed help and I have gone through roughly 5…read moremechanics in the last few months for suspension, oil changes, mechanical issues and I have been trying to find the most sincere spot that is true to their work. I was in need of help for my car, called, easily scheduled a time that was convenient. They helped me make it affordable. I made sure to check and see if they would sneak some unnecessary maintenance, they passed wholeheartedly. They really just want to do business and have it be solid so they can sleep well at night. I will be using them more often. This is where I want to go and I only write this so people who are also questionable about trusting others with your car, Bovans is a place I am confident to get the job done well and to be helpful and relaxing.

Very friendly, very courteous very, very trustworthy !!! Actually better prices too !read more

I have used this business for years and so have many in my community but after numerous issues like…read morenot capping oil tanks, faulty break work etc. many of us will not go there. Do you research and check morris county consumer relations and BBB before you use any business especially this one.

I can't say enough good things about Knights. They had me in and out quickly with my repair and…read moreeven provided a loaner car so I could run errands. The team is wonderful and professional. I highly recommend them and will definitely be back!