My child attended KinderCare for 17 months. On 5/22/26, an incident occurred that ultimately led to…read moremy decision to withdraw my child from KinderCare. On the morning of May 22, my husband, and I changed our toddler's diaper before drop-off. At that time, his skin was completely clear with no diaper rash or irritation. KinderCare documents his last diaper change that day occurred at 3:15 p.m. He remained at the facility until approximately 6:15 p.m. that evening. Upon pickup, we returned home (3 minutes away) and changed his diaper, as we routinely do after pickup regardless of recent diaper changes. At that time, we observed the diaper change time written on his diaper as 3:15 p.m., consistent with KinderCare's practice of writing diaper change times directly on diapers with permanent marker. We observed blood in his diaper area; that his skin was no longer clear, unlike at the time of drop-off that day. The rapid development of this condition raised immediate concerns regarding the care he received while at KinderCare. The resulting diaper rash that progressed to raw, bleeding skin lasted 8 to 10 days. Staff informed me that the practice of writing diaper change times on diapers was implemented to ensure accountability and address prior concerns regarding diaper changing. This policy was introduced during the tenure of the current director, who is the third director I have observed during my child's enrollment. My concerns were not limited to a single incident. My husband and I sent separate messages on the app regarding concerns. Neither message received acknowledgment or response. Then, I received an email stating that I had not provided sufficient notice and would be billed accordingly. At that time, my access to the daycare app had also been disabled, preventing further communication or review of account messages through the platform.
I am requesting that KinderCare: Waive any tuition, withdrawal fees, or additional charges related to my immediate withdrawal following these care concerns. Release my child's photographs immediately upon arrival or confirm they will not be withheld. Review the circumstances surrounding my child's care, including the diaper rash incident. Provide a written response addressing the concerns raised in this complaint. My primary concern is not solely the billing dispute, but whether the facility is providing an appropriate standard of care, maintaining adequate staffing, and responding appropriately when serious concerns are raised by parents regarding a child's health and well-being.
I will be escalating this continuously through all available external resources.
For documentation and legal purposes, please acknowledge receipt of this complaint and provide a written response addressing the concerns raised. If this matter is being referred to another department or investigator, please provide that information in writing as well. As of now, no one has responded to my multiple attempts to resolve this matter. KinderCare center is 301139.
I look forward to your written response.
