Kindercare has been our daycare for 3 years now. We are so grateful to all the staff members and…read moreteacher's there. Thank you for being so professional and loving towards my daughter!

SOME of the staff were amazing , the director Tabitha, was horrible. Attitude horrible, no…read morecompassion, rude, very little customer service was not welcoming all. I stopped my son from attending. I'll NEVER take my child to any daycare she works at! Most definitely regret taking him there, she was never friendly and welcoming from the beginning.

Absolutely the best! My first child attended since he was three months. He is now 8 and recently…read morewent back and saw some of teachers he had years ago. My little one enjoys going to school and loves his teachers. We are so grateful for a loving and structured environment!

In my son's rooms there was constant turn over. He started there at 8 months and we left right…read morebefore his 2nd birthday. Just when we would get use to a teacher they would be gone. But there were times that every two weeks there were different teachers in the room. One lasted 1 day because the state came and did a background check on the employees and for some reason this new girl was released that day! The last straw was when he was moved up with his friends to the next classroom. I was nervous about this change because he finally had 2 teachers that lasted a month! But I was promised (by the director) the teacher had been there for a long time and was great. So we were hopeful. So in the new class room we were not there long at all, when an accident happened and...it is now 6 months from when it happened and he still has a scar. The kids were playing outside and when they lined up to go in, they said he ran off, tripped and his face went into the iron fence and his teeth through his lip and into a board as he landed face down on the ground. If you know my child (who is not perfect but very shy) this is not his nature! I asked the lead teacher what happened and she flippantly says she doesn't know....HE was covered in blood and she does not know! I was in shock, grabbed my child and left! The next day I go to see the director who was not there when this happened and she tells me that the lead teacher didn't show up to work and quit...that screams something is wrong! She then calls in the other teacher (another new hire) what happened and the above story is what I got. She said she was busy with another student but saw it happen. I ask her what she is going to do to ensure my childs safety (as he has also been bitten in the new class just the day before....deep bite through a sweater and his skin was broken on his back) and again, I am given the speech to give them more time.....NO I was done! I was calm, over and over again as he was bitten (skin broken) because new teachers were not keeping kids engaged. I believe when we left, the number of times he was bitten was 8 and he didn't bite back. The teacher told me they had a kid who loved to bite, but there was not a bite policy in place other than they would talk to the parents. And the teacher in the classroom told me that child was a problem as he bit 3 kids on the last day we were there. The several times I did drop ins, they were not following curriculum! I know I should like a helicopter mom, but when your child keeps getting injured.... you start to take notice quickly! And this is how I found out about a teacher putting soap in a child mouth.....but the director/owner can spin a story to place blame on everyone but them. I moved my child to another school (United Methodist in Montgomery) after this and at 6 months now with the new school....no injuries! He has had the same teachers the entire time and he has learned so much.....verses Primrose where he was not because they were constantly training new teachers. I regret that I allowed my child to stay there as long as I did!

Picked up my child from daycare and she had a bruise on her face and it was swollen. There was no…read morecommunication at all done ,no incident report done or anything.When I asked the daycare what happened they stated no-one was available to assist me so I ended up having to call the police to try and get answers and escalate the issue due to no communication & poor response from the daycare ,and due to the extensive head injury my child received while in their care.Instead of an explanation or apology the owner sends me an email without warning ending my child's care ,but still to this day no communication on what happened to my daughter.Im extremely disappointed and hurt ..I trusted my 2 year old non verbal baby in the care of this daycare and the staff including the owner failed us!

Told me to come in and interview for a position and when I got here told me it had been filled…read more Very unorganized, unprofessional, and a waste of time.

This daycare is such a gem! The staff really care about your child and Ms. Kahla is awesome about…read morecommunication. I am so glad that my daughter goes here, and plan on keeping her at this daycare until she ages out. I was so nervous leaving my daughter at daycare when she was 3 months old and I had to go back to work, but she's now 6 months old and thriving here. I also love seeing the several pictures and video updates daily. Thank you, Beginnings and Beyond staff!!!

My son started 09.2018, and we could not be happier. His teacher, Ms. Ieshia, is AMAZING! You…read moretruly feel they care about your child. The kids are not only learning social skills, the teachers have lesson plans. They are truly preparing your child for school. We get weekly "snapshots" of our kids' activities from the week every Friday. They include photos and brief statements on what the kids are working on that week. Thanksgiving they had a special luncheon prepared for the parents and kids, and the director, Joann, said such heartfelt remarks, you just know they love our kids. They also put together the most adorable Christmas show for the parents to enjoy. We are excited for our son's future with this awesome "school"!

When I had to leave downtown houston and take my kids out of their daycare, I was devistated. I…read moreworried my kids wouldn't love their new place and that I wouldn't feel calm and trusting of a new provider. ms Melanie has been so wonderful. My 2 yr old absolutely adores her and doesn't even look back when I leave . It feels so Great to have found a trusted, wonderful daycare.

PART 1. This was absolutely the worst place to bring your…read morechildren to be cared for. There is no accountability for negligence. Mrs.Mendoza the Director is NEVER available nor on-site. Every time I have asked to speak to her in person or on the phone she was unavailable. My son 2 and my daughter 11 months attended daycare here and were asked to be picked up immediately or child services would be called for posting a true factual review on the neglect my 2 year old has endured here. I was told by Mrs.Erika per the Owners I had an hour to pick them up as they were being immediately unenrolled due to a review. Can you believe that? My child was the one neglected by the staff. Let me explain. My child has been bit multiple times here. I have advocated for my son. I have asked to have him moved up and it was like pulling teeth because Mrs.Mendoza wasn't there to make that decision. I pressed and I pressed and Mrs.Erika finally said she was making the temporary decision to have him moved up. He finally gets moved up and it gets worse. He is still coming home with scratches on his face on his neck but incident reports are made so that makes it ok for them. My question was how is my child getting hurt every week since starting there sometimes 2-3 times a week and there are 2 teacher in the classroom? I always get an excuse. MY FINAL DRAW! On Thursday 11/16/2023 I went to pick my son up per usual. He immediately ran to me and I picked him up and kissed him. Well when I went to reach in I noticed a huge bite make on the side of his forehead right next to his temple. I also noticed scratches on his eye lid, nose and cheeks. I asked the teacher if she had an incident report for me. She looked confused and said no. Why? I said look at my sons face. The teacher then said "I seen that and was hoping it wasn't from today because I wasn't given a report." So now you have neglected my child too. If you took over care for a child with a huge bite mark on his face.. wouldn't you think to ask if that occurred earlier in the day so you can give report to the parent? I then walk straight out to the front and ask the front desk Melissa and a new member if they have a report for me. They looked confused and stated no. I told them look at my sons face. They were shocked and apologized. I was told Mrs Erika would be in touch as soon as she got in the next morning Friday. Mrs Erika called me on Friday and tells me. It's a scratch on his face not a bite. I argue because you can clearly see teeth marks on my sons face. So then she proceeds to tell me that they reviewed the cameras and it looks like at 9:34 AM my son and another child were fighting behind a book shelf that was in a blind spot from camera view. But that my son got up and walked away from the book shelf rubbing his head and sat down next to the teacher. I said well how did 3 adults watch him and never notice he had A HUGE Bite mark on his face? No incident report. No phone call. Nothing. Had I not advocated for my child.. that footage would have never been reviewed. She said I understand. There's nothing more we can do but have a conference with the teachers about better ways to handle these situations and have them eliminated for the future. I asked to see the footage myself. I was told Mrs.Mendoza declined for me to see it. I asked to speak with her immediately. Again she was not available so I then said well she needs to call me. She is never available. Mrs Erika then stated she would have her conference me in.PART 2 Mrs.Mendoza called me and had a nasty condescending attitude. I told her I wanted to speak to her regarding all the bite incidents my son has endured. Particularly this one because I was never notified on the incident nor was there a report written out to document the incident for me to refer to. She then tells me well your son and another child were fighting behind a bookshelf. He got up and didn't cry and sat next to the teacher with a book rubbing his head. He didn't cry and that's why the teacher didn't catch it. Normal children would have cried. I said hold on. So my two year old didn't cry and so it's his fault he wasn't being watched or killed from behind a book shelf where he was fighting with another student and nobody noticed? But theirs two teacher in the room? She states I'm not sure what more I can tell you other than what Mrs Erika already told you. I then stated well I wanted to speak to the director to see what all steps would be taken to ensure me this will never happen again. Mrs.Mendoza then proceeds to tell me "Well the next steps are for you to unenroll them because I'm not telling you that." So you can unenroll them or I can. No apology. No remorse. My child has just been traumatized coming to this daycare. He has never been bitten in his whole life. I could not believe as a Director Mrs.Mendoza could not ensure a concerned parent that their child would not be left unsupervised and they would always be cared for. Instead. My child who i

We love this child care center! My sons last daycare he went to he cried everyday at drop off and…read morewe had to sign incident reports everyday for him getting hit or bit. We have he no incidents at stepping stones and my son always runs inside and doesn't cry at drop off. We love it here!

Why 5 stars? Because the only regret we had is not sending our son here sooner…read more --- --- --- We first moved to the area in 2021 and had been sending our son to a Kiddie Academy in Tampa prior to our move. So it was only natural for us to consider sending our son here, but this was a much newer/nicer facility than our old KA, so we ended up opting to send him to a different, cheaper daycare. Unfortunately, this ended up being a classic "you get what you pay for" situation, and we ended up sending him to several different facilities over the next few years. Once he started first grade, we ended up sending him here for after school daycare and he really enjoyed it. It was a significant upgrade from the YMCA-led aftercare that took place in his school's gym. Significant is not strong enough a word: night and day would be a better way to describe it. Things were so structured and calm at KA, compared to the YMCA where it kind of seemed like a free-for-all. And then over the course of the summer between first and second grade, he came here full time and he absolutely loved it. There was not a single day that he complained about going to summer school. He actually complained about NOT being able to go when we were on vacation, which is something I would have never imagined happening in 1,000 years. On his last day, he was close to tears because he was going to miss everyone so much. He loved the teachers, the kids and all of the fun that they had here. There were 1-2 field trips during summer school and they were the highlight of his week. Again, our only wish is that we would have just sent him here from day 1 and not messed around with the other options. The teachers and administrators are all great - we'll miss them too!

I give this daycare 5 stars! The staff was awesome to my children, the field trips were educational…read moreas well as fun! This was the only daycare within the area that practice Parents Night Out(PNO) and they would do even by popular demand! When my financial situation changed, I got a nanny for a little while which abruptly ended. Due to not enough room at the time for my twins, I was forced to go to other daycares within the area. I NEVER enrolled my kids in the other daycares for unsatisfactory reasons. I emailed the owner at 3am with my concerns of what I was going through and at the earliest availability I truly needed help. Luckily, someone moved from the area and a spot became available!!! I learned that you get what you pay for and with this daycare you get a happy, healthy, satisfied child along with a peace of mind! This daycare is awesome and I recommend this daycare over any daycare!

This is the first school my 3 year old daughter has been to and it was the first time we were apart…read morefor more than 2 hours. So I was sooo happy with how friendly the whole staff is at Primrose. They are so great with answering any questions and I can always get ahold of them at the first try. The teachers are so patient with my daughter. My daughter loves to go to school and it reassures me that she's being well taken care of. She also enjoys learning. I also like that we get updates with pictures and video throughout the day.

We have been at Primrose for a total of 2.5 years: 1 year in Pre-K with my daughter and 1.5 years…read morein Younger Infants, Older Infants, Toddler 1 and Toddler 2 with my son. We love this daycare so much! The staff is so caring and friendly, the teaxchers give the kids so much love and care. We love how everything is structured and organized. Regular diaper changes, all activities and photos logged in the app, amazing curriculum even for the little ones. The teach kids good manners, independent eating, cleaning up, songs, literacy and art. We also love the food there, probably the healthiest and most balanced menu out there. And even if one have any concerns, the staff listens and helps to the best of their abilities. Highly recommend!