I had a 50 in TV mounted by a Big Blue Box Tech team…read more They installed the wrong mount and when they mounted the TV they did not plug it in! I gave up working with their customer service. I reached out to Hello Tech and a very professional team showed up. installed a new mount and got my TV on the air! They were quiet, cleaned up after themselves and mounted the TV! GREAT JOB!

Wiped out programming on our tuner/tv/cable box by hitting some wrong button. Tried EVERYTHING to…read morerestore but no go. I was recovering from surgery & stuck in bed without TV; a tragedy! Went on Google to get # for GeekSquad & saw HelloTech ad. After a quick convo with a friendly Staffer I had appointment set. Was most impressed with business plan-our price is $99 IF we fix it ALL.. If we can't it's free. That was very appealing. Tech Roy confirmed he was en route & arrived right on time. It took a while to get these 3 pieces of equipment to speak to each other & work together productively but after about 30 minutes VOILA! Once basic services were restored Roy went thru everything & optimized other operations. He asked if we understood everything & if there was anything else we'd like him to look at, but we were in shock he was so helpful & nice. The entire time he worked he kept us chuckling talking about old movies we'd enjoyed & such.. It was the most fun repair appointment ever & it was well worth the fee. We would DEFINITELY recommend HelloTech & will absolutely use them again in the future for installs & repairs. 5 stars for 100% awesome experience!

My laptop was frozen (no more sleep mode entries) Kevin saw me same day and fixed problem in…read moreminutes!!! Left the computer for full diagnostic reviewed and gave me better app for malware viruses. Reasonably priced! Cute dogs as greeters! Will go back for any computer work!

I recently turned in a gaming PC in total disrepair to Kevins. It was fixed very fast and at a…read morereasonable rate. My PC was in shambles now its a beast!

Amazing service!!!! David came to my home and took great care of both my computers!! He was…read moreprofessional, kind, friendly, and thorough. I chose to use him after Kevin's Mobile Pc repair disrespected my home. After that happened I called David and he fit me in the next day!!! Wonderful man

Excellent service, fast response, and great pricing. I would highly recommend him to anyone needing…read morean honest computer repair technician.

I have used Dan a few times for various computer issues. He…read morehas been great to work with and always gets it done. Busy shop.

Bought a new lap computer from him, I wish I knew more about computers, I'm glad he does house callsread more

The service that John and the entire team provides is top notch. John updated my website and went…read morebeyond what I was even looking for. I will only recommend them for our small businesses looking for website work.

Here's the thing with this place. The guy by the door, I'm not even sure he works there. He doesn't…read moresay hello, and if you talk to him, he looks at you like you must be crazy, so I just walk past him now lol. I had a PC I built not working, and I just had a cable wrong. They fixed it for 100, so that's okay, but the guy overloads you with info and presents himself as infallible. I then needed some strips to attach a monitor with, and he charged 10 dollars for 2 strips. I laughed because I thought he was kidding. The other guy behind the counter(not the door guy, who again, isn't even good as a greeter.) was going to just give them to me, but the all knowing oracle pretends to be helping you while charging you a ton. He stepped in and made me feel like they were the only solution for my problem. They aren't. I found cuttable rolls for it on Amazon that were thinner and a better fit. The entire roll, which I will have for a year at least, was 6 dollars. Then, I brought in a laptop that admittedly, was pretty messed up. They couldn't fix it so they charged a diagnostic fee of 100 dollars and sent me on my way. That's a pretty heavy fee. Other companies will charge 50.

Stopped by for some quick advise today... Sean was professional and helpful. Everyone o have been…read morehelped by here this year has been great. I bought a rebuilt computer here and it works great.... If you need help, this is your place...

They came highly recommended. Need a new battery for laptop. Called number to verify it was in…read morestock, as its over an hour drive. They just pick up and hang up the phone. I can't recommend a business that has poor customer service.

I'm a gig worker/freelancer. I know just enough about to computers to know my Dell was not…read moreperforming like it should. Frankly, I was looking forward to Amazon Prime Days and dreaming of spending too much money on a replacement. Before doing that I decided to have it professionally checked. Looking on Google, I picked the tech closest to my home. It was my lucky day because I met Joey Bond of JB Tech Computer Services. We spoke on the phone, and that same day he spent an hour with me looking at my Dell and discussing exactly what I needed and wanted. I left my laptop overnight and he worked his magic! The next day he came to my home & we spent another hour reviewing the changes. That's quite a lot of time and his price for service was outstanding. Now the my laptop is as good as or better than anything I was planning to purchase at Amazon's much touted sale. My sweet Dell just needed an adjustment or 2 or 3. It's never been so fast, affordable and convenient. I've made a new friend and now have a tech that I trust and will always be calling JB Computer Services for my computer needs!

I needed tech help moving information and all files from my old computer to my new computer. I…read morecalled JB and Josheph answered the phone. We discussed what i needed and I made the appointment for the transfer of the data. He arrived right on time and completed the transfer of the files without any problems. I was completely satisfied with the work performed and the fair pricing. I would recommend this company very highly.

They were so nice and helpful over the phone with my question on my sons handheld gaming device…read more Fixed it in less time than was expected. Just all around friendly and don't earth with knowledge and reasonable cost! Would go to them again!

Had some trouble with a new gaming laptop I picked up and wondered if The PC Geek would help. Not…read moreonly did he understand my problem, but he handled it efficiently and effectively! Plus he walked me through everything and he was real easy to work with. Would highly recommend, to geeks and non-geeks alike!

Laptop "froze" with a verbal message telling me not to do anything but call the Microsoft number on…read morethe screen. They used scare tactics causing me to "freeze" even though I knew it was a scam. I drove to Winchester and Erica taught me how to push ESC, then X out of the tab and screen. Simple. They have always been there with a smile and a solution to my technical issues. I love them.

Built me a new computer, which I'm very happy with going to them is a lot better than going to a…read morebig box store or Walmart

This review is about the online ordering system not necessarily about the Samford store…read more I wanted to write the review to let people know not to trust the online ordering system if you are using their credit card to purchase anything with the 0% financing option. I purchased a fridge in April 2025 and selected the option to finance for 18 months at no interest. I went on with my life making payments each month assuming there was 0% interest. To my surprise when i looked at the statement this month (I dont usually look at statements) they had been charging me interest the whole time. The promotion was never implemented. So far they have charged me over $500 in interest. When i called them today to question this their answer was that thye could not do anything and that it was my fault for not looking at the statement. I was disappointed because there was not even an apology by the account manager I spoke to. He even said that they would not even fix the issue going forward that they will continue charging interest. Disappointed to say that i will never go to best buy ever again after they robbed me of over $500. Will pay up the card, cancel and buy from other stores or online moving forward.

I have been a loyal Best Buy customer for many years, which is why I feel especially disappointed…read morewriting this message. I recently ordered a pair of AirPods Pro that were listed as open-box in excellent condition. These were intended to be a birthday gift for my wife, so I was expecting them to arrive in near-new condition. Unfortunately, when the package arrived, the box was torn apart and the AirPods were laying loose in the bottom of the shipping box. It was extremely disappointing to open a package meant to be a birthday gift and find it in that condition. I contacted customer service and was instructed to take them to the nearest Best Buy store. When I arrived, the store initially offered to replace them with an open-box pair in good condition, which was not equivalent to what I had purchased. After explaining the situation, I ultimately had to make another trip to the store and purchase a brand new pair instead. In total, this situation required multiple calls and two separate trips to the store, all because the item I received did not match the condition it was advertised in. I asked if any type of accommodation or compensation could be offered for the inconvenience, but I was told that nothing could be done. I have supported Best Buy for many years and have always trusted the quality and service your company provides. Because of that, this experience was very disappointing, especially considering that this purchase was meant to be a special birthday gift for my wife. I hope someone from your customer care team will review this situation and consider making it right. Sincerely, Jerry Martin