I stopped into Best Buy to get a phone case and a screen protector. A young lady named Marissa helped me. She was very knowledgeable, cheerful, and a great help to me. She engaged me in conversation and made me feel welcomed to the store. Thank you, Best Buy for employing such a great person! Marissa helped me find just what I was looking to buy at a great price! read more

This review is about the online ordering system not necessarily about the Samford store. I wanted to write the review to let people know not to trust the online ordering system if you are using their credit card to purchase anything with the 0% financing option. I purchased a fridge in April 2025 and selected the option to finance for 18 months at no interest. I went on with my life making payments each month assuming there was 0% interest. To my surprise when i looked at the statement this month (I dont usually look at statements) they had been charging me interest the whole time. The promotion was never implemented. So far they have charged me over $500 in interest. When i called them today to question this their answer was that thye could not do anything and that it was my fault for not looking at the statement. I was disappointed because there was not even an apology by the account manager I spoke to. He even said that they would not even fix the issue going forward that they will continue charging interest. Disappointed to say that i will never go to best buy ever again after they robbed me of over $500. Will pay up the card, cancel and buy from other stores or online moving forward. read more

I have been a loyal Best Buy customer for many years, which is why I feel especially disappointed writing this message. I recently ordered a pair of AirPods Pro that were listed as open-box in excellent condition. These were intended to be a birthday gift for my wife, so I was expecting them to arrive in near-new condition. Unfortunately, when the package arrived, the box was torn apart and the AirPods were laying loose in the bottom of the shipping box. It was extremely disappointing to open a package meant to be a birthday gift and find it in that condition. I contacted customer service and was instructed to take them to the nearest Best Buy store. When I arrived, the store initially offered to replace them with an open-box pair in good condition, which was not equivalent to what I had purchased. After explaining the situation, I ultimately had to make another trip to the store and purchase a brand new pair instead. In total, this situation required multiple calls and two separate trips to the store, all because the item I received did not match the condition it was advertised in. I asked if any type of accommodation or compensation could be offered for the inconvenience, but I was told that nothing could be done. I have supported Best Buy for many years and have always trusted the quality and service your company provides. Because of that, this experience was very disappointing, especially considering that this purchase was meant to be a special birthday gift for my wife. I hope someone from your customer care team will review this situation and consider making it right. Sincerely, Jerry Martin read more

Don't fall for the cash back rewards gimmick they push for signing up for their credit card. The rewards points expire every three months.

First, we were greeted by a very friendly and courteous employee as we came through the door. What a breath of fresh air! We brought my husband's Amazon Fire tablet in to have it factory reset as it had a virus. To our delight, there was NO CHARGE! WOW, made our day...thank you Best Buy and the Geek Squad! read more

Best Buy - Electronics Near Me - Sanford, Florida

I am extremely disappointed with my experience. I purchased a microwave on March 19 with a confirmed delivery date of March 31, which aligned perfectly with our home remodel schedule. Today, March 30th, just one day before delivery. I was informed that the delivery has now been pushed to mid-April. This last-minute change is completely unacceptable. We have contractors scheduled this week to install all of our appliances and complete the final touches of our remodel. Because of this delay, we are now facing added stress, disruptions to our timeline, and potential additional expenses to have contractors return at a later date. There was no proactive communication, no reasonable notice, and no consideration for the impact this delay would have on our project. When you're in the middle of a remodel, timing is everything and this experience has been incredibly frustrating. I expected better reliability and customer service. This has been a major inconvenience, and I would strongly reconsider purchasing appliances here in the future. I am extremely disappointed with my experience. I purchased a microwave on March 19 with a confirmed delivery date of March 31, which aligned perfectly with our home remodel schedule. Today, March 30th, just one day before delivery. I was informed that the delivery has now been pushed to mid-April. This last-minute change is completely unacceptable. We have contractors scheduled this week to install all of our appliances and complete the final touches of our remodel. Because of this delay, we are now facing added stress, disruptions to our timeline, and potential additional expenses to have contractors return at a later date. There was no proactive communication, no reasonable notice, and no consideration for the impact this delay would have on our project. When you're in the middle of a remodel, timing is everything and this experience has been incredibly frustrating. I expected better reliability and customer service. This has been a major inconvenience, and I would strongly reconsider purchasing appliances here in the future. read more

Best Buy - Delivery date - Electronics Near Me - Sanford, Florida

My friend had to come in to check his phone. I wandered round the store and accidentally bumped a phone which caused an alarm to beep. Security is chill and let me go. The dude working at geek squad also chill. He explained pretty well and he was funny as-well. Also I love Microsoft, so thats just another star there. Stuff is cheap compared to other sources. read more

Best Buy - Electronics Near Me - Sanford, Florida

My wife had to get her computer fixed, took three weeks and cost her well over $300 to get it repaired, when it was fixed and returned, the camera no longer worked. They agreed to fix it for free, but now she's going to be without her computer for another 2-3 weeks. read more

I purchased a 65 inch TCL Smart TV. from Best Buy in Sanford . The geek squad came out to install which I paid $179. There was supposed to be another attachment kit box to hide the wires on the TV . The associate who helped me did not inform me of this piece of equipment I would need and because of that I would need to pay another $70 for the geek squad to install it. I spoke with Best Buy corporate and they would not help me ! I feel I should not pay as their sales department were not accurate informing me of parts I would need to complete the installation. I have worked with companies that after installation you would be called to see if you were satisfied and to make sure that the customer is happy ! Best Buy does not treat their customers like that! . It's all about the money. I will never purchase from Best Buy again. read more

I purchased a Hyper X Cloud Flight Headset about 1 year ago, this was the 2nd time i've purchased this headset the first one stopped working after about 1 year as well so this time around I purchased the protection plan. Well, the same thing happened with the second headset and i brought it into the store today - come to fight out I was told misinformation and the headset would not be covered. DO NOT PURCHASE THE PROTECTION PLAN ITS A WASTE OF MONEY AND A TOTAL SCAM. Now i'm out an additional $200 as I purchased a different brand of headset. The lady at the front had the nerve to ask me if I wanted to buy the protection plan on this one also. Avoid this store at all costs. read more

I made a $2,000 purcase at BB and had it installed. It sidn't work after the Geek Squad left, so I tried to call BB. BIG MISTAKE. Their phone system SUCKS! I tried to reach somebody for one hour and got nothing but music. TERRIBLE EXPERIENCE!!!! read more

Second time visiting this store and the customer service is just not there, we went in to see the tv's and we spend 45min in the tv section looking around and competing a few of them and waiting to talk to someone and nobody showed up or even try to ask if we needed help. It is a very small Best Buy and the store layout is a little weird. They don't have great selection of things and again their customer service sucks read more

Best Buy - Electronics Near Me - Sanford, Florida

If you want good quality equipment, and you know what you want, then by all means go to best buy. If you need to speak to someone on the phone.Go elsewhere. YOU WILL NEVER SPEAK TO THE STORE! They have it set up so you will have no choice but be sent through their Highly stressful phone routing with endless recordings before being sent to an "English as a second language" customer service agent that can only assist with limited response replies. DO NOT USE THE CREDIT SYSTEM! Best Buy credit. They do not understand credit accounting and will continue to bill you even after your payments are made. as well as things you didn't buy. They notified my wife about her Christmas gift instead of me, so she knew her gift. then they screwed up my credit card billing and double billed me. its now 8 months and they still cant get it straight. read more

I haven't been to Best Buy in a while. I pre ordered a Nintendo switch fit ring. It was $20 cheaper at Best Buy than anywhere else. The item was ready when I arrived for pickup. I decided to go inside. The staff was super friendly and welcoming. The staff member who helped with check out was even able to share a bit about her experience with the ring fit. It was encouraging to hear how about it and made me look forward to it even more. Overall great service and a great price. read more

Came in to look at prices on 85" televisions, I wish I could remember the guy's name who helped us, He spend about 45 minutes with us and he was so knowledgeable and friendly! I do have his name written down on a slip of paper in my purse, but I'm way to lazy to get up and get it at the moment. LOL I was surprised to find this Best Buy has not been updated yet with the lower shelving so you can see throughout the store. I'm sure they'll probably get around to it eventually. It did make it a little more difficult to maneuver around in a wheelchair, but it wasn't impossible and we managed just fine. We'll definitely be coming back here to purchase the aforementioned 85" television and we are also going to have the Geek Squad come to our home to install a wall mount for it and also install a wall mount in our bedroom for the 65" that is currently in our living room. I'll update the review when all of that occurs. read more

Best Buy - Electronics Near Me - Sanford, Florida

I brought my HP computer back in for repairs. I just bought it about 6 weeks ago. When I called them to follow up on repairs, the phone goes to another site and not the store. The people who answered the phone lied and said they were at the store. Once I continued to press them for information on my computer and it's whereabouts, they informed me they were NOT at the store and I need to go in person. They sent my computer out, it's going to be an unknown amount of time for getting it repaired because the part is back ordered and coming from China. They refuse to make good on it. This is a horrible store, no wonder sales have dropped. WHERE IS MY COMPUTER????? read more

TERRIBLE .. Cake here and bought an Alienware laptop out of the box in "excellent condition". Except the laptop didn't work. I drove 2 hours here for this laptop . Very unfortunate. Had to drive to another Bestbuy to try to resolve the issue . They tried to have me give the laptop in for 2-4 weeks while they diagnose it. Which is unacceptable. I didn't just spend 2k to have to give it up already . Then they told me they didn't have anymore out of box laptops so I'd have to cover the difference of the laptop. Which whatever. But best buy needs to do better and stop hiring Geek Squad employees that aren't doing good run downs on these computers . I shouldnt have had to even pay the difference after having to drive 2 hours and I was told on the phone that if they couldn't fix it they'd HAVE to replace it. Which didn't happen . Terrible electronic experience for sure read more

Repaired my iPad Pro in just a few hours. The tech was really nice and professional. Glad I had the geek squad coverage.

We purchased a charger in California and I asked the cashier verbally what was the return policy and I was advised 30 days I attempted to return the charger for my Verizon device since it was the incorrect and was denied. Because it wasn't a Verizon product directly the refund was denied. It was 19 days after purchase read more

Horrible service Everyone waking around but no one wants to help. Waited 20 minutes for a manager read more

This review is for customer service the items were purchased on-line I purchased a tv and sound bar to be delivered and installed The installer advised no sound bar was on the install order but it was not an unusual occurrence he had run into the situation before but would make adjustments to the order. I was missing a piece to connect the sound bar to my fire stick the installer advised get the piece and call for appointment. Calling geek squad customer service is like calling a brick wall. I was told the work order did not include sound bar so for an additional 99.00 I could get the sound bar installed. I asked for a manager and in a voice mail was told" no free installation " My opinion if you need install service run from using this company. They have pathetic customer service read more

This is my go-to Best Buy since it is the closest one in the area for me. I have purchased many items here over the past several years and thankfully have never encountered issues with my purchases. One of my favorite things about this store is they will price match with Amazon. Many times I actually get better deals at Best Buy anyways. Additionally, if you purchase something from Best buy you can just take it back to the store. With Amazon, you have to send it back in then deal with all that hoopla from the third party seller if it's not an Amazon backed product. For example I just purchased a new modem / router to replace my spectrum provided one. I saved $20 by purchasing the router at Best Buy verses using Amazon. Then for $25 more I added the two year extended warranty on the Router through Best Buy. If something happens to the router I can just bring it back to Best Buy and they will replace it with a new one. Although Amazon does have great deals, the customer is responsible for the legwork required when repair/replacement becomes necessary with the third party warranty company. Note: The customer service at this store can be and mixed bag. At times I have had great customer service and other times I have been completely ignored or was treated in a rude manor (on more than one occasion). Even if you do not purchase anything from Best Buy. Know that, Best Buy carries the newest digital technology available for purchase. If you're thinking about purchasing a new laptop, cell phone, smart watch, TV, stereo system or any other digital equipment/accessories, this is the place to go. Many of these items are on display so that the customer can try them before they buy them. This is a great way to test a product before moving forward with that big purchase. read more

General Manager Bill Gordon, why did you lie to my wife and I about receiving discounts that you claimed we qualified for when we made our purchase. Paying the $2,700 for a macbook pro wasn't the issue. You lying is. Don't tell customers something false. People work hard for their money. I shopped at best buy for the past 17 years in Brooklyn, NY and never came across someone like you before. And when my wife and i came to the store to resolve the issue how you were able to speak to the store rep over the earpiece and tell him what to say? and when we asked to speak to you in person you told him to tell us your on lunch and you will be on lunch for an hour at 4:00pm. read more

Spoiled my $300 surprise. Ordered an item to give to one of my kids.. unfortunately somehow they sent all pending notifications about delivery to this person instead of to me. So it was no surprise! It was delivered correctly to me but I returned the item. read more

August 19 / 23 I was in the camera section looking for a specific SD Micro, there were no more devices left, an employee (vida,she's name ) passed by me and gave me excellent customer service, she searched the store for what I was looking for and found it ,so I was able to buy what I was looking for and I am very grateful for it , read more

Got a Christmas gift of 2 security cameras. Took them back to exchange for a ring dootbell and a solar camera. Had the original sales slip.You would think that it would be a simple exchange. Unfortunately, it does take some intelligence of the clerk to accomplish the transaction. The installation fee for the 2 cameras was paid at the time of purchase. Since they were returned there was no installation. Since it isn't a physical item, the clerk didn't apply a credit. The solar camera was not in stock but would be delivered the next day. That didn't happen. Made several appointments for installation, but at the last minute the camera still hadn't come in and appointment was cancelled. Three weeks later, went to the store and talked to a manager. Cancelled the camera and the ring door bell, got a credit for the installation fee that was charged for the first 2 cameras. Not going back to Best Buy. Customer service is horrible and employees are not competent. read more

This must have been the most confusing Best Buy I have ever been to. There are no signs directing you to the computers, cameras or even televisions. Also, after walking around for a good 30 minutes, there wasn't anyone on the floor to help. I came to this location because it is close to my job and I was looking for a camera. I knew exactly what I needed but I didn't know where to look since there weren't any signs anywhere in the store. I am giving it a 2 stars only because I can't give them 1.5 stars. After walking around for quite some time a sales associate finally approached me and directed me to the cameras section. I found what I wanted, bought it and left. My main is complaint is the lack of customer service. This store seriously needs to improve on that. read more

Best Buy - No signs whatsoever - Electronics Near Me - Sanford, Florida

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I was very impressed with , Philip , a member of the Geek Squad at Best Buy's in Sanford! Great service ! Sorted me out right away ! I left happy ! read more

I'm not a big chain fan to say the least. Best buy has some positives though. I found a replacement charge data cable for 7 dollars that works perfect. i also bought wife a an apple watch, shhhhh, for mothers day. There are a lot of better options probably on the internet but don't try to substitute a walmart option for best buy. Best buy is far superior in my book. we were disappointed that geek squad could not fix my daughters phone but that typically are full of excuses. So you are better off going to the Apple store. read more

It's a Best Buy. I came here to make a return/exchange, but man, the two people in front of me had apparently difficult customer service issues, because the line was not moving yet people kept coming in after me. So here I stand in a line of about 8 people, and - on a Saturday - there is no additional help for these two young ladies behind the counter. They are working as hard as they can, but not a manager nor Geek Squad nor co-worker in sight is either able or motivated to help them sift through this line. I give two stars extra because the young lady was very friendly and apologetic at the line, and was very professional once it was my turn. No excuse to have minimal staff support on the weekends. read more

I have bought all my electronics from this Best Buy in Sanford for many years and have been happy with their service. Until recently. I returned a printer that I had purchased a 4 yr Geek Squad warranty on. It had one more year left on the warranty. The service tech was very nice and helpful and gave me a new printer(exact same model) and renewed my 4 yr warranty for $20. He said since the printer was on sale, so was the warranty, so instead of $40 for 4 yrs, it was $20, which I happily paid. When I got home and filed the receipt, I noticed I was billed $43 for the warranty. I went back in person, talked to the manager, and he said he couldn't give me the discounted warranty because the computer would not accept it because it was in exchange for my old printer. He said I could get a refund for my old one, then "buy" the new one on sale and get the deal on the warranty. This was so stupid! Just semantics! He could have easily saved me the trouble and gave me the discounted warranty on the exact same printer, but no. Sam's or Walmart would never have questioned this nonsense! I won't buy my electronics at Best Buy ever again! read more

This team is in dire need of customer service training. It seemed like nobody cares about customers and they were unwilling to help or do any work for people who give them business. I brought in a pair of AirPod Pros to be replaced/repaired. I was immediately met by a geek squad member that seemed bothered that I was there. I explained the situation with my air pods, they checked the serial number and told me I was out of the warranty period. No further investigation. I then went back to my car, and before leaving, double checked my order, my order confirmed that my purchase date was still less than a year ago. I went back inside and met the same geek squad member, I told them I found the order receipt and could prove it was less than a year. They then accused me of going home and swapping out my air pods for another set. Really??? I then had to explain that I had just been outside looking up the order. I explained that I have the confirmation and proof of purchase date and they said they couldn't do anything because they couldn't match the serial number on my air pods to my order. This employee either needs more training or had no desire to help. I checked my order and saw the serial number listed right there on the same page. They then read the serial number, saw the purchase date on my receipt and said there was nothing they could do. What a monumental waste of my time! Why buy anything from Best Buy if I can just go straight to the manufacturer? Especially if the manufacturers customer service is so much more helpful. read more

BUYER BEWARE! My husband signed up for Geek Squad Tech Support a year ago and they literally would NOT fix anything we brought in (laptops mostly). Then without any notification they renewed our contract and took over $200 out of our account. We went to the store and no recourse. We called numerous times and they cancelled the contract but NO REFUND! Last year, we bought phones and tv's and electronics and spent A LOT of money at Best Buy but will NEVER RETURN and will tell everyone we know about this ripoff and theft by Geek Squad. DO NOT SIGN UP FOR THEIR GEEK SQUAD SUPPORT UNLESS YOU WANT TO THROW YOUR MONEY AWAY! read more

Absolutely wild to me this store is still open. We've been to it twice, the first time to get a Ring doorbell and the second time (today) to get an apple watch for my fiancé. The first time it took us a bit to get help, but it wasn't more than 10 minutes and we felt bad for the one guy who was running around trying to help. But today we ended up leaving after we asked multiple associates for assistance (all we needed was for someone to unlock the watches to give us) and all of them said they were busy with another customer. We ended up going across the street to Target to buy the watch for the same price. This store seriously needs to up their game and start budgeting staffing needs better. read more

This is why people buy on-line. Impossible to get assistance. Two employees helping one unhappy person buy TVs.

We came to this store to purchase Beats for my son. I see a bunch of blue shirts walking around. Some are helping customers. I go to the front of the store to ask a guy if there's someone that can open the locked case where the beats are at. This guy was rude and said I need to go to one of register areas and just wait for someone. As we're waiting, blue shirts are walking by looking at us but not interested in helping us. While my husband is at one register, I go to another register where a worker is helping a customer. The worker calls someone for help. I thought he was calling him over to help me since he was working with his customer on scheduling issue. The guy just helped him and left. I finally see my husband finding a worker. Very disappointed at their customer service. The store was quite empty so I figure they'd want a sale. Maybe it wasn't a big sale, but it was a sale. For this location, do better! read more

If I could give 0 stars I would. I have gone to this Best Buy 3 times and all experiences were horrible. First time it took forever for someone to come and help (in there for 30 minutes before someone even acknowledged me). Second time was followed around the store by the extremely rude guy who stands by the door. The last time was today. Had questions about air fryers and despite the many employees walking around nobody could help. Asked someone at the desk for help getting one down off the shelf and nobody would help. So many employees in there yet nobody available. Was in there for 20 minutes and not one person greeted us or asked if we needed help. Even if they are busy a 'Hi' or some kind of acknowledgment would have sufficed but nothing. read more

Your better off shipping at Walmart. Where you can get a 30 return on electronics. Best Buy only offers a 15 day return period. They wouldn't even offer a credit in the store! read more

What a wonderful way to ruin a kid's birthday! Do you like expensive items that don't work and take forever to get shipped? Then Best Buy is for you! I ordered an expensive gaming computer for my son, to be delivered to this location. After several delays, it finally arrived today, thank god because my son's birthday is tomorrow. I gave it to him early and he was absolutely thrilled. Right up into he put it together, plugged it in and it didn't work. My son asked for one thing for his birthday. One single thing. So you can imagine how disappointed he was when the gaming computer I bought for him turned out to be a $900 paperweight. We called their "expert" support service who asked us high tech questions like "is it plugged in and connected to a power source?" before suggesting that we pack it up, ship it back and wait up to 14 business days to get it back. As that point, my son burst into tears and I asked to speak to a manager. Ok, I may have yelled it. The manager promptly let me know - about 100 times - that her computer was super slow and she couldn't find my order. (She must have gotten her computer at Best Buy). After awhile of this, she finally located it and let me know that I could go to the store we picked it up at to get a replacement. Problem is, the store doesn't carry this system. They don't have anyone on staff who can fix a broken system, nor do they have any comparable systems in stock. I don't actually think they have anything in stock at all. Just a bunch of display computers and people who can offer to ship things to your house. Yeah, no thanks. I know the internet exists and am very familiar with online ordering. What I needed was a working computer to be here BEFORE my kid's birthday. Instead, I got a POS and a tearful teen who now has NO presents for his birthday. Later, when he finally comes out of his room after being miserable and trying to hide the fact that he's been crying, I'm going to go ahead and I'm going to give him my credit card. I'm going to tell him that he can go online and order whatever he wants - with one caveat. He must promise that not only will he not order this item from Best Buy - he will never, in his entire life, order ANYTHING from Best Buy. He will raise his children to never order anything from Best Buy, and his children's children and so on. We will create a legacy of Best Buy haters. So, if you hate your kid and want to ruin his birthday, I suggest buying all your items at Best Buy and trying to pick up replacements at this store. Trust me, it will make him miserable! But if you like your kid and want him to have a happy birthday, I strongly recommend literally any other place in the world - even if you have to make a computer out of parts you found at the dump. At least that one will probably run. read more

Don't buy a Samsung TV there, they have the worst customer service. They have a 15-day return policy.