I wish I could give zero stars. This store and its customer service are absolutely horrendous. While Google Reviews may not reflect the full extent of the problem, I strongly encourage you to check other platforms like Yelp, where dozens--if not hundreds--of customers have shared similar frustrations. My experience has been nothing short of disappointing. My family and I, like many others, received damaged and poor-quality items, and the store has flat-out refused to honor any warranty claims. We were encouraged by an associate, Pam, to place a custom order for a sectional, as she promised it would be of higher quality than the others. However, what she failed to mention is that if anything goes wrong, getting any help with a custom order warranty is an absolute nightmare. We waited two months for our sectional, only to receive a piece of furniture with seats so uncomfortably firm that we cannot use it at all. After multiple emails, store visits, and countless attempts to resolve the issue, we have received no help. They never saw the sectional, never even tried to send someone, nor accepted us bringing the pillows to the store. They simply refuse to do anything. It's frustrating and incredibly unprofessional. Do yourself a favor and avoid this store. Their customer service is non-existent, and once you've made a purchase, you're on your own. Also, you cannot get ahold a specific store. They only have a general customer service number. So if anyone, like a store manager, promised to follow-up with you, you have no other choice than either waiting for a call from them (which most likely won't happen) or driving to the store in person and hope that they are actually there. read more

Nice selection of furniture. Sales person was very helpful in finding providing estimated delivery dates for the couch set that we purchased. Delivery also went very smoothly with full set up. read more

Very nice show room and fairly good turn-around of deliveries as the actual furniture is not stocked on site......but well worth the wait.

Orlando was very helpful, polite, & friendly! First time ever being there & he helped me make some purchases that I'm very satisfied with. Gonna bring my family back sometime. read more

awful experience. i ordered a mattress on 12/8. i was told it would be delivered no later than 1/9. received an email on 1/2 stating it would be tentatively scheduled for delivery in "late january". yet my credit card was charged in december. reached out to customer support with no resolution. buyer beware of this company. if you're looking for a simple mattress, look elsewhere read more

So I came in the store had a great experience testing couches. Probably was there for a good 4-5 hours testing couches. Finally found the one and wanted to pay extra $$ for the couch to be delivered in my apartment. Unfortunately the couch came as a whole and wouldn't fit in the elevator of my apartment complex. The delivery men wouldn't bring it to my 10th floor apartment understandably bc it goes against their policy yet they still wanted $300 from me to bring it up. HELL NO. Luckily i found a company that did it for me for $100. But im writing this review to warn people who live in apartment complexes if you pay extra for them to deliver in ur room and they don't do it you WONT GET A REFUND. I'm super annoyed if i knew i wouldnt get a refund for them not delivering to my apartment i would have never paid the extra $$. Then customer service tried blaming me since i wasnt there like what like i have control that the couch doesnt fit on the elevator then its your job to bring it up to the room if its paid for. I dont know this company has sketchy policies and cant refund me $$ for a job they didnt do even tho they're a multi millionaire company so stupid. I'll make sure never to buy or order here again. Also, their employees are not on the same page i had one guy call me say no problem you'll get a refund and then when i call customer service it's against their policy to give me one like make up ur mind! read more

I wish I could give zero stars!!!! Don't be fooled by the nice furniture and setups. Once you go to buy something... good luck getting it to you! We were promised that our delivery would happen today. All paperwork was filled out by me and my apartment complex, but everything that Living Spaces needed to do was not completed. I have reached out 20+ times through calling, 17 times through email, and am finally going in person today to the physical store to make this work. If your apartment/condo needs a COI do NOT make a purchase through living spaces. You will waste time, money, and your sanity dealing with complete idiots who have no idea how to do their own job. DO NOT... I repeat... DO NOT go to this store!!! FYI: I'm aware that this comment will most likely be responded by someone telling me to go some site and email a customer support of some sort. I refuse to deal with any more of you incompetent individuals who work for this company. JUST GIVE ME MY DAMN FURNITURE!!!! read more

Let me start off by stating this rating is solely based on the experience AFTER the purchase, not the product....yet. The store was great, the sales people were great. 5 star experience until.......We purchased our sofa on Saturday 11/11/23 and was told that it is an In Stock item and should get delivered by Dec 5 2023 at the latest (5 weeks). Two days later (less than 48 hours) on Monday 11/13/23, we get an email stating that it has been delayed til Jan 5-12 of 2024 (10 weeks). We are not happy at all. The goal was to have this before Christmas. Also, the customer service absolutely sucks. You cannot call the local store. It's an 877 number and appears to be international representation. So we didn't get any questions answered and basically had the email that we already received, read back to us for explanation. Not helpful at all. We are not happy about this situation. **update** Contacted the help email that responded to my review below on 11/16. I was told delivery time windows are not guaranteed and they apologize. I'm a reasonable person and understand things do happen. My gripe is I went from a 5 week delivery window to 10 weeks in a matter of 48 hours from purchase. Nothing I can do. Just letting you all know. Hopefully you have better luck than us. read more

We had an amazing experience! Found exactly what we were looking for- everything was well explained, delivery scheduled. All so perfect! Delivery men were very careful and put things together perfectly! I was weary given the reviews but we couldn't be happier! read more

Absolutely terrible. Delivered damaged furniture and wanted to repair it. If I wanted furniture that needed repair I would have not spent the excessive amount of money I did. If I wanted to opt for replacements, I needed to wait a minimum of 4-6 weeks. One of the pieces didn't even have an eta. They only offered a small discount to keep the furniture which is what I opted for because I couldn't even think about having to deal with the awful customer service for over a month. read more

Absolute worst experience Ordered a couch online and paid for delivery The delivery guys wouldn't even try to get the couch into my place. Would not carry up 2 flights of stairs I've never had an issue with Living Spaces in CA this must just be a Colorado Living spaces issue. A manager named Darwin promised that I would receive back 100% of my invoice, then I'm told he isn't even a manager. DO NOT BUY here!!! I did reach out and spoke to management. Complete SCAM read more

Purchased rug over two weeks ago with the promise of delivery within a week. Never received any type of email, text or call updating us on when the rug would be delivered. I had to call to find out where my order was. I was given one phone number after another to speak to someone who could tell me when my item would be delivered. After multiple phones calls, customer service tracking down the driver and my order I was told that my rug would be delivered between 12-2pm....Had to call again when I got home at 4pm and my rug was still not here, time moved to 6pm - Driver still not here after 7pm.... Awful customer support, they need to update their process and get rid of whoever they contract with to deliver their furniture. read more

11/17 Sweet delivery guys. Beautiful couch. Now to see how it lasts. Glad we are complete. Upped from 1 to 3 stars for finally getting it and their employees all being so nice. 10/13 we purchased a couch: Sure have their team trained to act as if we were getting old fashioned service with heart and enthusiasm. Once we purchased and were waiting for "validation" and more attention by a manager others came and made small talk and made us believe they actually care (a lost attitude in modern business model). Well, read the reviews and buyer beware. We were told we would have our couch by Nov 7. Now getting emails written as if personal and enthusiastic saying 11/20. Can't talk to that attentive salesperson or the manager or anyone who "cared so much about us" at the store. Their call center says nothing they can do and gave pat answers can tell they are reading. Someday. ( add lilt to tonality and sing song voice to the following) They will email me as soon as they know where it is and when it is on the way. We appreciate you shopping with us!" Nothing. Furniture shopping has been hell. We had a great experience with CB for one room of furniture but wow. This is SO frustrating and sad. Living Spaces has our money. We have no choice. We regret shopping there. We feel duped. The store felt light, bright, with many options. Sales people claim to not be on commission so there wasn't that sad, vulture look we met at other stores selling living room furniture. They lie-present attentive and patient sales staff, food and drinks in the back, coffee station and seems like a one stop shop. So glad we didn't find them when furnishing our other rooms. And glad we didn't buy anything else with them. Shame on them. Just another business out of integrity, knowing if they say it three times they can say anything and people will believe it. Notice the bot responses to poor reviews--THEY DON'T CARE after the sale. read more

I cannot recommend more strongly that you stay away from Living Spaces at all cost! I waited the standard length of time for a piece of furniture I ordered and upon delivery, it didn't fit in my stairwell or elevator. The options I was given - repeatedly and with no deviation in the customer service script - were to cancel the order, reselect, or refuse the delivery. All options came with a 25% restocking fee, so regardless of the option I chose - which included ended up with no couch at all or a couch that I didn't originally select - I would only receive 75% of my original purchase price as a refund. The customer service agent were horrific. I spoke to a lower level agent and then escalated it to their manager, both of whom only delivered the script, did not deviate, and did not provide any helpful solutions. When I tried to call the store directly to resolve the problem with a manager at a local level, it turns out you have to go through the national customer service line because there is no way to reach a store locally aside from physically going to the store. Some of the worst customer service representatives I have ever dealt with, who never provided a feasible solution and whose only response was that I would be charged a 25% fee for any action regardless of the outcome. Do not patronize this company. read more

Horrible communication and experience. We saw this couch on display in December. We were told it would be in stock in January and they refused to sell the floor model to us. We waited all the way until February for it to finally come back into stock. I was able to place the order and SCHEDULED the delivery for the 24th of February over the phone with a sales person. I had to take an unpaid day off of work so I would be available for this delivery. I called Living Spaces the day prior since I did not receive a delivery window. They told me that the delivery was not scheduled! I then had to reschedule it to the 1st of March and had to take another unpaid day off of work for delivery. I then was notified that they do not have my order in stock "because it is a popular item since it is a sectional and some pieces get sold faster than others". Does this mean they sold parts of my sectional for another order? Now it would not come until April possibly. Been on hold for approximately 30 minutes with no answer from the provided delivery resolutions team. Their communication has been horrible and they have been unwilling to make this problem right. I do not recommend doing business with this place AT ALL!!! read more

Living Spaces delivery process is extremely customer unfriendly and overly expensive. I made an "as is" purchase of $700 and was told I had to make my own delivery arrangements with Living Spaces' delivery provider GoShare. The cost turned out to be $229. Go Share is nothing more than Uber or Lyft for large item deliveries. I had to sit in the parking lot, load the Go Share app, create an account, provide a credit card and then identify the store address for pickup and my delivery address in Loveland. Once that was done I had to "request" a pickup. GoShare communicated well and the delivery was made without incident by capable people but the cargo van was obviously really well used. I will not shop at Living Spaces. Even if you don't buy "as is" merchandise, Living Spaces will use GoShare for your delivery and charge you accordingly. read more

Excellent customer service! We had an issue with our item and they handled it better than we even would have liked.

After leaving the first bad review, our experience has only worsened. We had to pay a $100 rescheduling fee to hopefully get the furniture a week later than the original scheduled date (that Living Spaces was a no call, no show on). Apparently there is no training, leadership, direction or management available. Please consider a 'negative' with my forced one star rating. read more

DO NOT order from living spaces. They will deliver you wrong items multiple times and continuously push out new delivery dates weeks at a time with zero flexibility and extra fees EVEN THOUGH it is due to their mishaps and competency issues. Their customer service team is not trained, and management is not helpful and is rude. Cannot express enough how terrible of an experience it has been dealing with them and their team. read more

We were so excited, then quickly disappointed with our new customized couch. It is beautiful and comfortable, and delivery was fine. But we noticed after unwrapping that it has 3 rips along different seams, about 2 inches each. We have tried contacting customer service 4 times now, but waited on hold for over 30 minutes each time. Once, it hung up on us afternoon waiting a while. We are still waiting to get in touch with them regarding this issue and hope it can be resolved. read more

Living Spaces - This is one of the 3 rips on the seams of our couch, that were there just after unwrapping it. - Furniture Stores Near Me - Thornton, Colorado

The experience in the store was great! We really liked a lot of the furniture, the employee we worked with was helpful and it seemed like a very smooth process. We ended up buying about $7000 worth of furniture for our new house. They told us delivery could happen in 4 days no problem, which was great as we had guests coming in to town and one of the items was a bed. Within in 48 hours they called to delay delivery. I then took a day off of work for the new delivery date. Anything that was whole and did not require assembly was fine. Anything that needed assembled could not be put together due to missing hardware, the product was defective or they sent the wrong parts. The bed was defective and had no holes for the bed rails so the delivery guy called the warehouse and the bed was now on back order and was delayed for 4 weeks. The dining room table didn't have any hardware so the base could not be attached to the top. They took the bed but left the table letting us know new hardware would be sent. We scheduled a new delivery date and the bed showed up but this time they sent the wrong hardware. They just left the bed in pieces and said they would call when they got back to the warehouse. They also forgot the hardware for the table. So now we have a dining room table that cannot be used after sitting around for almost 4 weeks in our house and a bed that is in pieces. The customer service has been a nightmare and no one has answers. They just keep saying they have to talk to the warehouse and will call us back, which they don't and then we have to call over and over. STAY AWAY FROM THIS STORE! What good is furniture you like if they can't actually deliver it correctly. This is also their "white glove" delivery service. What an absolute joke! We are now working on returning everything and going elsewhere after wasting so much time. BUYER BEWARE! read more

Everyone from sales to delivery very nice but the systems are just very poor. They do not really know what they have or don't have. A confirmed order with a delivery window does not mean it will actually be delivered. I ordered $5500 worth of furniture and only one small $400 item got delivered. The other $5k cancelled because they had no idea when or if could be delivered despite prior confirmed delivery dates. First and last time trying Living Spaces. read more

GO SOMEWHERE ELSE! Buyer beware If I could give this zero stars, -5 stars I would. I should have trusted my gut and believed these reviews. After reading the reviews I went into the Thornton location, brought up my concerns of these reviews and the guy at the main front door reassured me the negative reviews are an extremely small percentage of the total purchases. He also mentioned that people don't ever review when it's a good experience. WRONG, I would have done that to help reassure everyone... too bad this is a crap show with living spaces. We bought new couches a week ago online because in store they all avoid you like the plague, I'm sure if they were paid commission it would have been easier to get help. Delivery day came, delivery guys set up and took the trash only to be told that the living spaces warehouse guys cut the sofa box which cut the front of the leather couch. They called living spaces, as they are a third party company, and got me on the phone with the management. LS manager looked at the photos taken at the warehouse and in our home, said the whole couch needed to be replaced because it was too significant of a rip to repair.(repair a brand new $3000 couch?!) He told me a replacement would be sent on Thursday (2/20). Wednesday night, no call confirming delivery or emails. I called Thursday, 2/20, to confirm there was a replacement coming. YOUD NEVER GUESS IT, there was no replacement order placed! So now the soonest replacement couch we can hopefully get is late March! Over a month away. Super unfortunate. I should have trusted my gut and gone somewhere else. Spend $5k on brand new couches just to be stuck with one that was cut in the front from careless warehouse people. Don't think you will be the lucky one to not get crapped on by living spaces, they crap on everyone. This location is the worst. -5 stars if I could! read more

Very poor customer service. Told us our furniture was in stock and gave us a delivery date. I took off work and they never came or called. Went back to the store, they agreed to deliver a partial order. One piece does not work properly and still waiting to get a response a week later. They keep telling me to call different people. I would not recommend. I'd give them a zero if I could read more

Do not buy here. When I was purchasing my couch the sales associate told me I had 24 hours to make any adjustments or cancel my order. I left the store at 6pm and got home at 10pm and realized the size wasn't going to work. I went online to adjust it from a 45" to 39" but it wouldn't allow me, so I called 9am the next day. They told me I only had until 8pm the day I bought it to make adjustments, so I'd have to pay a 25% restocking fee (a total of $650). If your sales associate tells a customer they have 24 hours they should honor it as it was a mistake on their part. I did not think to read the cancellation policy as the sales person told me what it would be, but provided false information. read more

Beautiful store and very nice sales people and that's were the pleasantries stop. Once you purchase your furniture the customer service is nonexistent. My daughter purchased her furniture well in advance to pick her date for her new home and they were told it would be no problem but come delivery day no one can tell her where her furniture is. They only have a 1-877 number that nobody seems to know anything and are actually quite rude. You go to the store to get answers and they don't have them either. They don't have their own distribution center here nor delivery people, so nobody seems to have a clue, very poor start in Colorado ! read more

3 orders at this store, and they messed up two orders. The store in Vegas is great. The store in Colorado is not great. good luck getting your order right. I won't order again, not worth the headache. read more

Customer service was great very friendly and helpful. I wasn't able to find the dresser I wanted in store so they pulled it up on the computer and we easily ordered it together there. read more

Although we did end up purchasing a leather sofa and matching chairs, we were rather disappointed with the service. There were way more sales people than customers in the store, yet no one seemed to have a clue about their products or pricing. The sofa that we wanted was priced higher than the exact same one in a different color. So I asked if we could get ours at the lower price, and we waited 20 minutes while the salesman walked all over the store before coming back with an answer. Turned out that the price on the tag was incorrect, as their system had it at the lower price. Delivery of the sofa and one chair that we ordered was scheduled for four weeks out, which was fine. They did get delivered on the day promised, and were in satisfactory condition. In fact, we liked them so much that we decided to go back to get a second chair. Again, WAY more employees than customers in the store, and none of them seemed to know anything about their products. We saw some chairs that we liked and were told that they were leather (they did look and feel like leather). However, the price tag stated that they were "fabric", and on closer examination I was able to determine that they were, in fact, NOT leather. We decided that we wanted to get the same chair that we had already purchased. Since that item had been discontinued, we asked if we could get the floor model at a discount. Again, we waited for 30 minutes before finally getting an answer. It then took another 15 minutes for them to figure out how to write it up. We wanted take it home with us, but were told we'd have to come back in two hours while they moved it from the showroom to the customer pick up area. After being notified that the item was ready for pick up, we went to the store and waited for another 20 minutes before being told that the chair was still in the showroom (ARRRRRGGGG!!!!!). Bottom line is that we like the furniture, and the prices were ok (but not great). However, I don't see how they will be able to stay in business. read more

Frustration! I ordered a reclining chair and a couch on November 24th. The chair color that was in the showroom was not available to order. So I thought, just order the same chair in a different upholstery color. (I got rid of the old couches -placed this order early because I knew I would need the couch and chair due to surgery on December 21.) Apparently simply ordering another option causes quite an issue internally with Living Spaces. Now they are holding my couch hostage (it was in stock!!!!) while someone is 'building' my chair. Well, had my surgery and here I am No couch...no chair as of December 27th. The website says delivery between December 15th-December 29th Tried to chat. The response was that they were too busy. Calling the customer service line is an exercise in futilely. read more

We purchased 7 pieces of furniture from them last September, five of them had legs that were completely crooked. We have been dealing with their warranty company for 3 months now, and the legs are still wrong. DO NOT TRUST their warranty, so far they are not helping us at all. First they sent only one leg, even though they knew there were 5 incorrect ones. Their tech came out, tried to fix the legs, told me the factory installed the wrong legs, then suggested I just live with it. Seriously? We spent thousands on this furniture, only to be left with items that look like they came from Walmart. And don't bother calling the store for help, they just refer you right back to the warranty company. See photo below, I have 5 chairs with these very special front legs. read more

Living Spaces - Furniture Stores Near Me - Thornton, Colorado

Absolutely the worst service we have ever received from a company! We bought a couch from them over three weeks ago and we still haven't received it! They have failed to deliver to our property twice! They are refusing to give us our money back now! A bunch of scam artists at this company! DO NOT SHOP HERE! read more

I have to say that I initially thought the idea of having a bar with drinks was a great idea. No amount of drinks or snacks can make up for the high prices and horrible customer service. We purchased a console and four bar stools. The console was a floor model that they would not discount even though it had minor damage. The sales lady wasn't even nice about it. The sales lady said it would take an hour for her todo the paperwork and we could pick up the console. We left and came back to pick up the console. We came to the back of the store where the console was ready to be picked up. There was a young man standing with his arms crossed near the console. He made no move or offer to help me load the console into my truck. My wife offered to help me and the console was heavier than we thought I yelled at the young man standing watching us and offered to pay him 10 dollars to help us. He begrudgingly helped us. I had a 20 and said if he had change I would pay him the 10 dollars that I promised. He came back with the change and I paid him. I told him that this was the worst customer service I had ever experienced. He said that he knew they had bad customer service. I was furious when I left. My wife told me that they could not fix it if they did not know about it so she went back to the store to talk with a manager. There was no manager who she could talk with. They gave her a customer service number which she called. The person on the phone was as rude as everybody we encountered in the store. I don't ever write bad reviews or complain I know that anyone can have a bad day. This just seems systematic of this business. I will never spend another dime in this place. Buyer beware. read more

Actual review: Zero stars. Ordered furniture -- that part was great. But, getting the furniture was a completely different (and horrible) experience. For almost a month, they scheduled delivery THREE times -- and each time, on the DAY OF DELIVERY, sent an email saying 'sorry, your order is on hold'. Seriously, the system of transferring furniture to the delivery warehouse is BROKEN. Who is managing the process??? Apparently no one. I returned all items and will be going to a company that can actually get the furniture to my house. Furniture Row can do just that. read more

These folks are inept. I ordered $5,000 worth of merchandise. Half of it was delivered to my home. The second half they claim to have no record of. There is no way to call the store to speak with a store manager or any personnel there. You have to call a toll free number, and they claim not to have anyway to contact the local store by phone. The best they can do is send an email and maybe I will get a store response in 24-48 hours. Or they say I can just go to the store which is an hour away. This is no way to run a business. POOR BUSINESS PRACTICES. read more

Living Spaces is the equivalent of the Dollar Store in terms in quality. "Oh wow, what a bargain!" you'll say. Once the item (bed foundation) is delivered, you'll quickly discover... that it's not (in this case, size) that was ordered. And even though you contact them within two hours of realizing it's not the right size, and their policy says you have seven days to exchange the item, they will tell you that it can't be refunded or exchanged. Ironically, if I had ordered it through the vendor direct, they would have exchanged it...for up to a year after purchasing it. Wish I would have read the other reviews about this company before ordering. read more

Customer service in the store was great. Aure seems to be good. However, when you have an issue with your order, their customer service is the absolute worst! Was promise we'd get items that now we're told we'll never receive. Placed orders to try to get a replacement for that still have not received them. Finally got to talk to a manager and now I have not gotten a response from her in over 14 business days. a horrible experience. Pay a little bit more and you'll get a lot better experience somewhere else. read more

DO NOT SHOP AT THIS STORE. They do not stand behind their products and the customer service team is rude, combative and not helpful at all. I asked to speak with a manager the first time I called about the recliner I purchased that stopped working a month after it was delivered and I was told I could not speak with a manager. I would have to wait 3 days for someone to contact me to make arrangements to get my chair fixed. who does that. very frustrating organization to work with. BTW today is day 3 so I checked in on my claim again and all they did was argue with me and told me that tomorrow is day 3 and someone should call by then. Guess what I am not holding my breath!!! read more

this is my first bad review I have ever written. I was on the phone for an hour, placing an order because the person on the other line had no idea what they were doing. they then we're having it delivered to the wrong address, which I called several times to have it corrected. they did not deliver it on the date it was scheduled for, but instead four days later. when it arrived, it was the wrong configuration. I spent an hour on the phone to order the right configuration to only be told that they can't do that, even though I literally see the configuration I want online. I will be canceling my entire order with living Spaces, and will never buy from them again. read more

I applied for there credit card. I was approved. I went into my bank to check my FICO score. Holly s*** My score dropped 20 points. I went on there website and called one place to cancel the security charge monthly. ???? I asked them to cancel that and close my account.I only opened it 4 days before I found all this out. I didn't even get the card in the mail yet. She cancelled the security charge. But she had nothing to do with my card. I went back on LS Website to get a telephone number to call. In big letters there was a # of a fiance company I thought was LS bank I called that number asked for my SS# and the last 4 of the credit card. When they answered it was a debit collection agency. What ???? They must have been a overseas, here I gave my SS# to whoever. I was P***** I found another # to call I got something about giving me free medical supplies. What????? I finally got to call and cancel my credit card. By auto machine said you want to cancel yes or no???? I had to say I was calling on a fraud. I explained everything for nothing another place overseas. I cancelled my card and asked them to change information on my FICO Score. We can cancel the card but can't change my credit report score. I was at 7.97 and dropped to 7.77. I called the store we don't handle that. I am reporting it to the Auttony General Office. BBB. And Ch 7 news investigation. This place is a scam and about their credit card. DON'T DEAL WITH THEM. THIS IS A WARNING. read more