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    LKQ Manchester

    1.0 (1 review)
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    11 years ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    5.0
    (3 reviews)

    Employees really went above and beyond to search and find a receipt for a warranty claimread more

    I went in to o'Reilly Auto parts in McMinnville Tenn. to get Freon for my vehicle. Much to my…read moresurprise there was a young lady name kiely I think that's how you spell it if not I apologize for the spelling, but this young lady was very knowledgeable on the subject very professional. I like that. thank you so much for your help Both her and a gentleman name Greg was so very helpful and kind very professional I also needed something to clean my headlight so I could see better and Greg knew exactly what I needed. I have tried everything from straight lemon juice to off bug spray and could not get it cleaned I scrubbed as hard as i possibly could but nothing ever worked for me . I'm a senior citizen with a fixed income. Greg knew exactly how to fix my problem I was so happy I almost started crying he made my headlight look almost as shiny and brand new as the other one. They helped me in no time at all. For that you guys are so awesome and by far THE BEST auto parts place in town for anyone to get anything dealing with autos. I will not go any place else. I'm am a long time customer and I can honestly say Kylie and Greg you both are just plainly the best in customer service of any of the other in McMinnville. You make that store worth driving for miles just to get what a person needs. Thank you so much for everything you do. folks if you need anything for your vehicle you can rest assure if you go here you can not go wrong. Promise you on that. Great job guys

    John Roberts Toyota

    John Roberts Toyota

    3.7
    (29 reviews)

    Amazingggg! Just amazing. I purchased a 16 Mustang from these guys back in September & I was…read moretreated with 100% fantastic customer service. I work for a small used dealership and was so impressed on their customer service level, the internet manager went above and beyond for me, even staying late since he and I could both relate on long days. I appreciate everything he did for me and would recommend them to anyone in the market for a newer car. I appreciate these guys so much. Brandi

    I ordered a touch up paint through the official Toyota website, and selected John Roberts Toyota…read morefor pick up (only store available near me for pick up). I was informed by confirmation email (when I ordered) that I would get an email from John Roberts Toyota when it was ready for pickup. After two weeks, and no email, I called weekly to check in (they promised on the phone to call and email when it was ready for pickup). Almost 4 weeks later, I finally call again to ask if it's ready for pickup and they said it is (no phone call or email, like promised/expected via the Toyota website). I drove an hour to pick up the paint since I was leaving in less than 48 hours to an out of state convention where my car would be included in content. Unfortunately, when I picked up the touch up paint (which was in a plastic package), I had no idea that they gave me the wrong color. I applied the touch up paint to my car the next day during my lunch break (after a fresh car wash), and was confused by the color that applied. I didn't have anything to remove it, so I just hoped that it would dry the correct color, but it didn't. When I called John Roberts to report that they had given me the wrong color and that I needed the correct color that day, they said I would have to purchase a new touch up paint (because the manager had left, wouldn't answer calls, and nobody at the store knew how to do an exchange or refund), and make it in time for closing when I had to finish my shift. There were no accommodations at all for their mistake, not even paint remover. I asked my fiancé to book it from his work to the store and get me the touch up paint since my car, now, had an incorrect paint color on it and sent him with proof that I had purchased a specific paint color on the website and they gave me the wrong one. He barely made it before closing and charged him for the paint. I left more than one voicemail with the department manager/head of the parts department to try to get a refund for the original product, but he has never called back. Worst experience ever, nobody in the parts department knows how to do their job, and super unprofessional. Would NOT recommend.

    LKQ Manchester - autopartssupplies - Updated June 2026

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