This is a big store, but personnel is super slow. It took me 10 minutes to get to the front desk…read more Sales person Rea R has no idea of what customer service is. Since I was on line I saw how rude she was with the other customers. When it was my turn, I requested 2 spark plugs for my vehicle, she said; we have some for $7,11, 14 and 18. I asked what's the difference besides the price, and she answered; It's your car, you should know. Long story short, she brought the spark plugs and put them in a bag and charged me for 4 spark plugs instead of 2. I complained about the overcharge ($63) she took 2 pieces out of the box and almost throw me the bag after I paid for what I ordered. I will go to another Autozone store next time.

Woke up last week and realized my battery had died. I was able to get it started and headed to this…read morelocation. Despite the until staff bringing an incorrect sized battery despite me stating the one I had already priced online, I was finally able to get it purchased and installed. My sub has been running smoothly since. I was eager to get this done as winter is approaching and I don't want any issues.

Staff is always friendly and helpful. I came in for a battery check and after finding out I had a…read morebad battery I purchased one and it was installed free and within 10 minutes I was back on the road. Sharronda the manager is always smiling also.

Definitely worth the drive around town-- NOT! I wasted the better part of the afternoon (not to…read moremention the fleeting daylight) thanks to this local chain. I was redirected to four different stores in search of one part that every store claimed to have in stock. Upon arrival to each store, the gasket I needed was not in stock. After driving around town for half the afternoon, I located the part I needed and finished a five hour job that should have taken three hours, maximum. Overall, my service was disorganized and unhelpful. I knew exactly what I needed and could hardly find it before the end of the day. I spent more money on gas than the actual part that I needed, mostly due to basic incompetence and poor stocking records. I'll be taking my patronage elsewhere next time. Thanks for the extended ride guarantee, AutoZone.

Poor customer service. The employee seemed annoyed when she was asked for assistance. I decided to…read moreleave without making a purchase.

The manager of this store was a bit grumpy, but I was able to eventually find what I needed,…read moredespite his poor directions and demeanor.

Everything about this purchase was awesome. Not only was the price competitive with any internet…read moreseller but the delivery was same day and free. At this price, it made so sense to strip and dent repair a hood that was in rather poor shape. And the part is CAPA certified so I know the fit will be perfect. Although I have had issues with availability from them, what they have is always reasonably priced and delivered quickly.

Thieves!! Worse than thieves- despicable liars! They sold me s re-labeled faulty battery instead of…read morethe new one I ordered online. When I called them about it they hung up on me. I wasn't even in their system. Buy your auto parts from a meth addict on the corner- you'll get better parts and probably better service.

From the owner: Your local Advance Auto Parts at 7040 E Shelby Dr in Memphis offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Warranty replace battery 3 times!! Charged battery for free…read moreand carried it back to the car for me.

If my regular auto parts stores (i.e. various O'Reilly locations) don't have what I need, I'll…read morepatronize this store only in a pinch. The employees here are generally amiable and can actually be helpful. Sometimes, but not reliably, they have the correct equipment to perform their advertised "free testing". The lines at the cash registers can get pretty long if the store is understaffed, though. However, I'll only purchase fluids and similar supplies, but never any actual vehicle parts. (For instance, Costco sells very economically-competitive windshield wiper blades). Hard experience has shown me that AutoZone sells quite inferior car parts that will have to be replaced far sooner than is reasonably expected.

Great help at this location. My daughter, in the white Audi, had car trouble and pulled in there…read more Manager and staff were super helpful. I'll never hesitate to stop here.

I went into the store to return a battery for the coffee. However, the management member was…read moreextremely rude, unprofessional and very condescending. He made sure to tell me that don't matter who I called or what kind of review I left it didn't matter because he had been there 25 years and there wasn't a dang dang they would do to him. I had just got done spending over $200 in the store two days prior to that. It amazes me that I have to be talked to rudely while spending my money and good money at that. I have reached out to the corporate office, to Google review, and their privates complaint center and still have not got no response. I am an elderly lady and a Christian lady and I never expected this type of problem coming from an AutoZone management number by the name of Marquis it's definitely a liability and not an asset to this company. Okay I would like to rectify the fact that the district manager who was very professional and extremely nice called me back a few minutes ago and the center to everything that I had to say and was a wonderful experience speaking with him and he is going to take care of the issue whatever way that he sees fit and that's fine with me. Now I am extremely happy about the outcome because somebody heard what I had to say Amen thank you jesus. I give the rating of one star for the management team member Marquis and I give a five star to the district manager. I do believe he said his name is Mr Williams great people skills

NAPA has always been my go to for OEM (original equipment manufacturer) parts. Well, I bought a…read morecabin filter for one of my older vehicles, and it was anything but OEM. The people in this shop are quite helpful, and I like doing business here. Be sure to lock you vehicle, as the neighborhood is nowhere near as safe as it was back in the 1980-s.

The store and parking lot seemed clean. I didn't need to look down any aisles to shop, but it all…read moreseemed tidy from the front desk. The clerk, Tyrone, was very friendly and personable. He brought me three sizes of zip ties from the back so I could compare the widths, tried to locate the parts I needed at other locations, offered to order them and made polite chit-chat while I checked out. Service with a smile!

During daytime of the workweek, this store is usually fully staffed, and thus the service is pretty…read moregood. I appreciated the courtesy and professionalism of the current crew of employees here. The parking lot usually has a lot of trash in it, which makes the place look bad. When I last visited, the glass in the front door had been broken out and replaced with plywood. It seems to be a typically Memphis problem.

Went in to get battery check and rep was very helpful and did recommend the appropriate battery for…read morereplacement