1. NAPA Auto Parts

    1. NAPA Auto Parts

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    MEMPHIS, TN

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    NAPA Auto Parts

    3.5 (2 reviews)
    Closed 7:00 am - 7:00 pm

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    5 years ago

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    Jaime T.

    Thank you for the review, Benjamin, it is much appreciated! - NAPA

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    12 years ago

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    Cadillac of Memphis

    Cadillac of Memphis

    (49 reviews)

    Eastgate

    Just dropped in to check out a Used Caddy and Keith Dial welcomed me and found a couple models that…read moremight meet my needs. He was very experienced in the Cadillac line, his inventory and during the test drive addressed all my questions, while mentioning how the model compared to several competitor examples. Very impressed. Since I preferred to keep looking and was not in immediate need we exchanged phone numbers and I appreciated the "customer friendly" experience.

    I really tried to hold off on writing a bad review, but the hits just keep on coming…read more I bought my Escalade about a month ago, and during the purchase, I negotiated to have my windows tinted. I was told it would be done that day, but after waiting five hours, I was informed the tint guy wasn't there -- an entire day wasted. Since then, the problems have only continued: Main Issues: * Promised window tinting not completed as agreed during purchase * No second key fob provided and no follow-up despite multiple reminders * Recall service handled poorly -- vehicle kept overnight with no update or returned calls * Hung up on when calling to check service status; no call back afterward * No follow-through or accountability from staff * Lack of professionalism and customer service across the board * Staff act as if you're bothering them when asking about your own vehicle To be fair, my service advisor, Will, and a few others seem genuinely overworked -- because the rest of the staff is trash. I wouldn't even trust most of them to watch my houseplants. It's a shame that Will has to carry the weight of people who clearly don't care or don't understand what customer service and focus look like. I love the Cadillac brand, but I hate this dealership. Unfortunately, they're the only one in Memphis -- if I had another option, I'd never come here again. If negative stars were possible, they'd earn them.

    NAPA Auto Parts - autopartssupplies - Updated September 2026

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