Shout-out to Ray! I'd just taken my parent's vehicle for an oil change at a nearby Mr Detail (see…read morethat review...), where the guy had informed me that "Somebody put the wrong air filter in." That seemed like nonsense to me, so after I checked with my dad, I came to this AutoZone to potentially buy a new filter. First of all, Ray was wearing a mask, which I appreciated. Secondly, he was kind enough to check the air filter and compare it to the new one in the box. Turns out yeah, Mr Detail was BSing me. Any female-esque human knows the danger of automotive BS rip-offs. So I appreciate Ray's help and honesty. Thanks!

Oh man -- I genuinely had the worst customer service experience I have ever had in my entire life…read more I came in around 1:28 PM on 9/1/26 and approached the counter after waiting in line. I told the woman working that I needed some help. She asked, "With what?" in a tone that was not friendly, welcoming, or particularly helpful. I explained that I needed windshield wipers and wiper fluid. Her response was simply, "Okay." I asked if she could help me, and she took my vehicle information and said, "26 and 19." I had no idea what that meant and assumed she was referring to the wiper sizes. Rather than explaining anything to me, I went over to the aisle and tried to figure it out myself. There were several different options, brands, and features, and I genuinely had no idea what the differences were or what I should be buying. I also noticed several different windshield washer fluids on the top shelf. I'm 4'11", so reaching those was already a challenge. At that point, I honestly didn't feel comfortable asking her for help again because her attitude had already made it very clear that she did not seem interested in helping me. So I did my best to figure everything out on my own and hoped I had selected the right products. I brought everything to the counter. She looked at the wipers and said, "I said 26 and 19," rather than simply explaining that I had misunderstood her. She then walked off to the aisle, replaced the wipers with a different brand, and came back with Rain-X. I had originally selected a pair that specifically mentioned night visibility because I have difficulty seeing at night. I asked her if the ones she had selected were a good brand, and her response was, "IT'S RAIN-X," as though I was supposed to know what that meant, much less cared if it met my needs. My husband is surprised I left with any of it. The entire interaction was unnecessarily rude, dismissive, and strangely personal. At no point did I feel like she was trying to help a customer who came to their place of work for assistance. I left feeling overwhelmed, embarrassed and frustrated over what should have been incredibly simple. And unfortunately, the experience didn't end there. With a storm approaching, I needed help putting the wipers on and filling the windshield washer fluid. I was especially nervous about doing it myself because the last time I attempted something with my car on my own, I accidentally put power steering fluid into the brake reservoir -- needless to say, I did NOT want to make another costly and potentially devastating mistake. So I left AutoZone and drove to the Advance Auto Parts down the street. It was actually less convenient for me since I was coming from West Road, which is why I had initially stopped at AutoZone. But I remembered that Advance had helped me several times before. The difference in customer service was honestly shocking. I walked in carrying the items I had just purchased at AutoZone, and both gentlemen working immediately greeted me. Tony saw everything in my hands and politely asked, "Are you ready to check out, ma'am?" I apologized and explained that I hadn't purchased the items there but that I desperately needed some help. Without hesitation, he said, "Absolutely." That simple response honestly meant more to me than he probably realized. I walked outside borderline crying. I was embarrassed, overwhelmed, and still upset from the experience I had just had at AutoZone. I was so relieved that I didn't have to stand there and try to figure everything out on my own. Tony helped me install the wipers and fill the washer fluid, even though I hadn't purchased the products from Advance. While he was helping me, he asked why I hadn't had AutoZone assist me. I ended up crying and telling him that I had just had a really bad experience, that I wasn't helped, and that I simply remembered Advance had helped me in the past. That interaction restored my faith in customer service. I completely understand that everyone can have a bad day, but there is a difference between having a bad day and treating a customer without basic courtesy or respect. I was polite, I asked for help, and I was treated as though I was inconveniencing someone simply by asking questions. I hate to say this, but the interaction with the woman at Autozone also left me with an uncomfortable feeling that I was being judged based on how I looked or the assumptions she may have made about me. I cannot say for certain what her motivation was, but the way I was treated felt deeply uncomfortable and, at times, frankly discriminatory. As for AutoZone, I will never patronize this location again, and based on this experience, I would not recommend it to anyone who is looking for basic customer service and assistance. As for Tony at Advance Auto Parts -- thank you. You helped me when you absolutely did not have to, and after the experience I had just walked away from, your kindness genuinely made a difference.

This place was an absolute lifesaver today! Wonderful customer service and care was given to me and…read moreI am incredibly grateful! They were very quick and insightful. Travis was an absolute delight and I would bring my truck back here 10 times over!

I took my 2013 Cadillac into service at this particular business based on a recommendation…read more I am the second owner on this particular vehicle and she is originally from Baytown and was very well taken care of. My main concern was the shifter cable. So, let's get down to it. I first met with a young gentleman named Caleb CSR. Since I was a new customer, he thoroughly took down my information notes and so forth. He is very well dressed and was very polite. He was very accommodating in accompanying me to the dangerous Bay Area to show me exactly what was wrong with my vehicle.. I suspected the shift was loose. In my opinion. Caleb is a fine young man that has a bright future in front of him. Second CSR I met was John, believe is his name don't quote me though. John was very sympathetic and empathetic to my concerns and very accommodating. He generally seemed concerned for my situation.. In my opinion John is a very joyful man that really loves his job and helping people. Third person was Adolf .He was the technician that worked on my car. He was very gentle as he took her all apart and put her very gently back together and I know because I had a Hawkeye on him the whole time outside the dangerous bay area. He also wasn't hesitant to ask for help by the master technician JD, because it was an aftermarket part. would not ever be a perfect fit, but I was thoroughly completed to my satisfaction,and impressed that he got closer and tighter than I could even with my tiny hands. In my opinion, I trust my baby my Cadillac ATS with Adolf any day. Not my actual children, but my car.. Now.....JD, the master technician from what I observed. Honestly, what can I honestly say, brilliant needs no advertisement this man knows his sh@t .....period. Shout out to Dorian and Justin. And thank you, Jack Z from GSC for the recommendation. As always, your thoughts are gold. Sylvia Young-Friedsam Update-11-9 Down below. Thank Customer S. Such an original name. I think I might even name my first grandchild Customer. I guess that's the new trend. Gotta keep up with ya young folks here.

By far with all the Car Care places in Texas , Sam/Martin is by far the Best USA Car Care in the…read moreState because of there Kindness, compassion, no with all in Process of Business and Community! Very Friendly and Welcoming, Knowledgeable by far. Thanks for all they do . Always go in with a problem come with a smile every time we and my family visit them!

Mr. Sam was awesome. It is very hard to find an ethical mechanic that will not hit you with all…read morerepairs and the kitchen sink. This place is a great place to get your car fixed, assessed, or a state inspection.

The general repair was done well and works but I took my vehicle (2006 Lexus GX470) in for a dash…read moreremoval service. When I picked it up, multiple wood trim pieces and both A/C vents were cracked. These parts were not damaged before the service, and the damage is consistent with improper pry tool use or forced removal. When I brought up the damage, the shop offered aftermarket replacements that did not match OEM quality or finish. After I declined the aftermarket parts, the shop told me they "could not do anything further." I have spent months trying to source OEM replacements myself, and the cost is significantly higher than what the shop offered. The shop has refused to cover the proper OEM repair. This review is not about the repair being difficult -- it's about the lack of accountability and the refusal to restore the vehicle to its original condition after causing visible damage during their work. If you care about your vehicle's interior, especially OEM trim, I would strongly recommend choosing a different shop. UPDATE: Response - There was no detailed discussion or explanation of specific interior trim risks before the work. - I was never presented with or asked to sign any disclaimer regarding interior damage. If the shop has a signed copy, I've requested it but have not received one. - The wood trim, vent assembly, and glovebox panel were not damaged prior to the service and the new damage is consistent with improper removal tools and handling, not age-related failure. - Aftermarket Amazon parts offered to me do not match OEM Lexus materials, so declining those is not "declining a solution." I've sent the shop a detailed email directly so this can be addressed privately and professionally. My goal is simply proper OEM replacement for the items that were damaged during the service.

Called last minute on a Monday morning to have annual emissions test on our two cars. David…read moreanswered and said there was no appointment needed and to come on in. They were able to take our cars right away and service was great. We were in and out in 18 minutes! They have a wonderful waiting area with guest WiFi, coffee bar, private bathroom, kids play activities, fresh magazines, and every charger you could ever need. I wasn't surprised when I found out Accurate Auto was owned by a woman. It's appointed like a nice Air B&B! It doesn't hurt that the front desk team of David and Mario are awesome and super friendly! If you need anything auto, give them a call! I know I will from now on!

Found the product I needed, good price. Service was lackluster at best. Another employee who looked…read morelike he didn't want to be there.

I went here to get new wiper blades and this by far is my favorite Advance Store now! Jackie was…read morevery sweet and helpful! She told me about the wiper warranty for $3.00 per blade that I did add and she informed me about the $15 mail in rebate for the Bosch Focus Blades. This is definitely my Advance Store that I'll shop at. Thanks a lot Jackie!

I have been going here for years. Have always been treated well. Service is great. Never forces…read moreany services. Just will make suggestions. Martin Piton, the service manager, is cordial and respectful.

We had a fantastic experience with Goodyear! From the moment we walked in, the customer service was…read moreoutstanding. The staff was professional, friendly, and went above and beyond to make sure I understood all my options. They took the time to answer my questions thoroughly and made the entire process smooth and stress-free. It's refreshing to deal with a team that genuinely cares about their customers. I'll definitely be returning for future service and highly recommend Goodyear to anyone looking for quality work and top-notch service! Alejandro has a great team there. 24' Kia telluride.

Great customer service! I was helped quickly and worried how I was going to fix my blinker because…read moremy husband is gone for several days, he found me the part and I thought I would have to pay a local shop to change it because I don't know how, but Jody offered to change it for me at no cost to me all! I was so grateful! Thank you again Jody!

Came here to get my battery checked and replaced. Andre, one of the workers here made the process…read moreso easy. He went over prices of batteries and gave me his expertise advice on which one to choose. I really appreciate him and the team here at AutoZone.