Stupid place to buy part they just want to get your money that's all matter for them they want you to buy insurance for your parts if it doesn't work they will make money in any ways read more

This place is extremely trash, unorganized, and unprofessional. The hold times are an hour minimum, someone might eventually pick up just to say "hold," then never come back. Sales or parts departments never answer the phone, so you're forced to call the accounting department, where they basically pretend to help but just put the headset down and go back to chatting with coworkers over coffee. Zero accountability. I ordered a part online for pickup, only to find out later that the order had been cancelled--without any notice. No call, no email, nothing. When I finally got someone on the line after countless tries, I was told it wasn't their problem and that I needed to call "corporate ordering" instead. Total runaround. Trying to get help in person is just as much of a waste of time. Staff are rude and clueless, and the entire place feels like it's being run on chaos. Even the people taking orders over the phone tell you that unless you press specific numbers during the call menu, your call will never be answered. Imagine being told that by an employee! Absolutely wild. Customer service is non-existent, and the parts department is just as bad, if not worse. Unfortunately, their prices force people to deal with this circus because parts are overpriced everywhere else. But trust me, it's not worth it. Pay a little more and go somewhere that doesn't waste your time and treat you like you're bothering them. I can only imagine part quality based on how they act. What a joke of a business. Avoid at all costs. read more

l have been a loyal customer with lkq for over 15years. in the beginning it was good. over the years the one person whom I did business with quit answering my calls after numerous attempts. No problem because they have many of people in customer service. my lastest experience was a complete NIGHTMARE. I purchased a motor for a 2011 Cadillac DTS. within less than one 500 mile trip the car overheats. After a mechanic checks it out it had over heating problems so it was a bad motor. So LKQ delivered another motor .I paid $2,400 to be installed, only to discover this was a bad motor with overheating issues. Now l'm into this for over $5,000, on just installations. So now we're on a THIRD motor. when they delivered the motor I was told they wanted more money because this motor had only 80,000 miles. after speaking with the manager he asked me to send him a picture of the odometer. No problem. When the motor arrived, the manchanic asked me to come in because he wanted me to see what was sent. It was totally disgusting. The crank would not turn, bolts in the intake. After I contacted CORPORATE. I spoke to someone by the name of Wendy. As of today I am waiting to have my money returned. In the meantime I purchased another motor from someone else. Now I have to pay another $2,000 for the third installation. To hell with LKQ. THANKS FOR NOTHING read more

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Got 4 transmissions from this place because the first 3 weren't the right ones even after they searched with my vehicle vin info, finally 4 one was right fit with a 2 year warranty. Now it's Only been 6 months and my transmission is now slipping I'm trying to get a replacement since I have a 2 year warranty I PAID extra for. Been going back and forth with LKQ adjuster for 3 weeks and still haven't gotten my transmission replaced, I've answered every question they needed answered, towed truck to dealership to get recall taken care of and STILL transmission is bad. 3800$ and 3 weeks without a vehicle and apparently the ONLY adjuster that can help me is now out of office for who knows how long. Worst place to get any parts from. They want your money and once they have it they offer no help. read more

Their customer service needs bettering. I ordered a car part several weeks ago. I have not received it. I telephoned the company. After several tries, I got through to a representative who referred me to another department. There, I was told that the part had been sent out. When I said that I had not received it, I was referred to a third department. I got no response from that department, so I telephoned again. There, an agent said that to help me, she needed to know the name of the agent with whom I had spoken. When I told her that I did not know the representative's name, but that on the earlier call, the representative had found my account by using my telephone number, she hung up on me! read more

They have original parts that I need for my car. I am very happy with the service. Price was decent compared going to pick n pull which getting expensive plus you have to take it out yourself. read more

LKQ is the most inept, and useless organization in the United States, hands down. How did they become as big as they are? Ordered a complete rear subframe assembly from them, and I'm attaching a picture of the control arms and knuckle we got for one side. We paid almost $900 for the complete rear suspension assembly vs getting something like this for $100 from other wreckers. Absolutely, totally worthless. And no one takes responsibility for their errors either. USELESS DO NOT PATRONIZE THIS COMPANY. THIS HAS BREN CONSISTENT FOR OVER A DECADE NOW. read more

LKQ Stockton - this is NOT A COMPLETE REAR SUSPENSION ASSEMBLY - Auto Parts & Supplies Near Me - Stockton, California

Brought few different motors first place i always go for my needs fair prices never had any problems with any of my purchases from Lkq

Probably the worst experience I've had buying auto parts in a long time, the older guy with the customer service position sounds very rude like he hates his job, I explained to him that I'd have my mom pay because my card wasn't accepting the transaction, he was extremely rude and kept explaining how the person paying had to pick up the part and I agreed to that but he still had a problem with it, the last time I bought a part from here they sent me the wrong color and said there is no guarantee color match, I just feel like there was no need to be extremely rude toward people spending their hard earned money with you; there's a ton of other places we can go to!!! Will never use LKQ again in my life, Trash service, all my life I've never felt so disrespected while ordering a part for my vehicle. Save yourself time and money; shop at local auto dismantlers read more

I dont understand why Stockton LKQ only has a 2 star rating. My experience dealing with them was definitely a 5 start experience. My part came quick and i got step by step updates on there whereabouts of my part and i also was given a satisfaction guarantee that could not be held up by any other company. The staff at LKQ made sure that finding my part and purchasing my part was 100% hassle free. Thank you. I will be doing all my business with Stockton LKQ from now on. Stockton Bavarian Auto Center cost $1699.00 for 1 CV axle for a Mersedes Benz AMG S55. LKQ charged me a whopping grand total of $70.00. You do the math. read more

Another over priced corporate owned dismantler where you can never talk directly with the yard you want to by from, as a repair shop I need to know exactly what I'm buying and I usually have a few questions about a particular part and they can not answer because their in a call center somewhere many miles away from the actual yard you wish to deal with. Screw LKQ, I have bought many things spends thousands and thousands with them BUT NO MORE !!! Over priced and no customer care or service!! read more

I send my boyfriend from San Francisco to pick up the alternator to only find out they only accept order through online only and will not accept cash. Also, the staff called told my boyfriend to call Lkq number to make a purchase only to be hanged up by this rude lady. He called multiple time but they never pick up his calls and not to mention he is disabled. I run a business and understand all situation but the fact you guys didn't help him at all when he has a disability and the fact we are trying to give you our money to you and you guys refusing all service is really messed up. Thank you for nothing and you should be ashamed of yourselves! Please stay away from this business if you don't want the headache and heartache. read more

Trash service, trash management, trash communication. They are in the business of blaming the customer and everyone else for their short comings. No communication what do ever about where your parts are. Posting clearly states parts are not shipped and must be picked up at the facility where the part is currently located. Sure enough drive the hour to get to this location and wouldn't know you they shipped it somewhere else and didn't notify me. It's an "ebay problem" when you provide ebay with the instructions how to handle your orders. Trash first and last time dealing with this company. read more

Be very careful buying parts from these people. They are scam artist they will sell you parts they don't even have or send you the incorrect one. We will take you a lot longer to correct issue and cause you a big headache. This is not a company you want to deal with their management is terrible and their employees know nothing about vehicles. my company used to deal with LKQ a lot we used to spend a lot of money with LKQ but they kept cheating us and sending us incorrect parts and damaged parts costing us more money and they will never admit to it. We used to have good luck with them years ago, but now this is probably one of the worst companies you can buy parts from. read more

Called to see if they had a part in stock for me. The woman who answered 01/28/2022 at 8:57 am was extremely unhelpful and rude!! I told her the part I needed for my vehicle and her response was very short and snippy saying that they don't have the part I need, which is fine. As I was getting ready to ask for another part, she hangs up in my face before i could even finish my sentence. Thats super unprofessional and just rude behavior. That really hurt and upset me that a person in a professional setting can treat a customer like they don't even matter or not important enough. And to think I was going to spend hundreds of dollars at this establishment. I will be taking my money elsewhere where it will be appreciated. Do not spend your money here. read more

I bought a used motor from LKQ back in 2015 for a 1996 Lincoln Town Car they had it shipped from out of state, after almost 9 years the motor is still running amazing, strong not one issue. It's never left me stranded other then when I needed a new fuel pump. I definitely recommend anyone who asks me about where to get motors. The customer service was fast, and professional. read more

Received wrong part in the wrong color two times now.. I've paid for and ordered it and reordered it.. Each time it takes about 45 min to finally get the order in.. On hold most of that time. Assured they would get it correctly the second time. Yet, wrong part, wrong color again.. On hold 20 min then disconnected again.. Gave me time to write this review. read more

LKQ Stockton - This is what I needed.. - Auto Parts & Supplies Near Me - Stockton, California

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Very poor experiences, gave them my phone number and customer service couldn't have been more rude. The man over the phone gave unnecessary attitude and asked questions regarding payments rudely. Mind you we dealt with them in the past where I had my wife pick up the part and pay and they had a whole problem with it. This time I hadn't asked for the part yet and the man was already irritated by the sound of it. Quite unsuitable to handle a customer service position! read more

Totally lied to us about core charges. Spent a good amount of money, waited 2 1/2 weeks for the motor to show up(was supposed to be a week), and then was told we had 90 days to bring in the core. Brought it in just over 30 days and they wouldn't take it. I'll go elsewhere. read more

This place is a scam. I ordered an engine which looked good online. Once it arrived, it was broken all around like they had some pigs pull the engine. It appeared to be dropped on its side. There was plastic bits all inside the camshaft. It was a shit show. This engine shouldn't have passed quality control. Yet it was shipped to me immediately. Waste of time. Would give negative stars if i could. read more

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I see other reviews mentioning rude employees and I agree. Called looking for some seats for my van which they had listed on the car-part.com website as being in "A" condition and when I asked what these specific ones looked like I was barked at with a WE DONT GUARANTEE ANYTHING BESIDES THE MOTORS AND SWITCHES! Woah, okay there killer, way to answer my question in a decent manner. Turns out all they had in stock was the seat tracks! Called a yard in Tracy which couldn't have been more the opposite of LKQ. Pleasant employee went and checked the seats, sent me pictures and was better than expected when I arrived. read more

this is luis from midas in lodi ca,every time i order parts from lkq in stockton its the worst of service ever i order parts and never see the parts when they say there going to get here,i even talked to the manager there and we still get no where,and its not the first time its been numerus times,thanks for nothing Aris Pena.no more business from us read more

I came across LKQ when I was need of engine assembly for my 86 Corolla. Fortunately LKQ had what I needed, so I thought. Today to pick up the engine assembly came and to my surprise it was an incorrect engine assembly. I spoke to the salesman by the name of Frank he was courteous and helpful. Explain to him the situation and he kindly help me find the correct engine assembly even though it wasn't with LKQ. So Frank issued me a refund and I was told that I was back for refund in 24 hours. The refund in 24 hours was not the case. read more

I am a dealer we had one of our mustang transmission fail so we order from them...... make it short they sent us 5 transmission all bad so our shop spent over 20 hours on putting them in and taking them out till I got tired of it and rebult old transmission........ still no rufind on our money took them 2 month to get last transmisson....... Terrible I WILL NEVER ORDER STAFF FROM THEM AGAIN AND IF I DONT GET MY CHECK I WILL TAKE THEM TO COURT read more

Wish I could give them ZERO stars. My mechanic bought a used engine from LKQ in September 2013, and upon installation, no compression in 3 of the 4 cylinders. Basically sold us a non-working engine. LKQ inspector visited shop and accused my mechanic of installing the engine wrong. Machanic has had Conumer Affairs and Mazda dealer check engine. All confirm it has been installed correctly. LKQ then said they would refer matter to their warranty department. No response. LKQ ignoring us, even a complaint to Matt Davis, Regional Manager @ LKQ was initially acknowledged as received but has since been ignored. Highly recommend avoiding this auto parts supplier. I'm going to show Yelp to my mechanic so he can avoid unscrupulous suppliers like this in the future. read more

I would avoid LKQ because they are unprofessional and do not return calls or process orders in a timely fashion.

So I came here wanting to buy a front seat. Apparently you can not see the seat unless you buy it. I asked if I could somehow see the condition before purchasing and they said nobody is allowed to walk to the back. The front desk guy named Frank showed me a picture of the seat when they first got it and then said it probably looks way worse than that now because it's been outside. So again I asked for them to at least take a picture before they pull it and he said no. He then followed with if I want a decent looking seat don't buy one here. So I didn't. I left. I don't think I was asking for too much because I was going to spend over $100. I work for a business that uses LQK for A LOT. Not sure why the customer service was so terrible. read more

I have been working in the auto industry for 15 years and have never experienced such a terrible company. I drove from SF to Stockton for some parts and upon arrival, all of the parts were incorrect. I was afraid this might happen so I verified all parts with the vin number and still they were incorrect. Due to their incompetence I wasted 8 hours and $100 in gas money. I expressed my concerns and nobody even attempted to remedy my problems. Be wise and stay away from the entire LKQ organization! read more

I have had a commercial account with this company for several years. I have had parts delivered that I haven't ordered on three separate ocasions. Then we have to deal with the bill they want us to pay for a part we didn't order. This last time we ordered a replacement engine on a 2009 Kia Spectra. Even though I supplied the VIN, the sales person sent a 2004. When I called to reorder, she quoted us $800 for the correct engine. This was $300 more than the original charge. The correct engine arrived billed for $808.00 PLUS Sales tax. Apparently they threw out the resale certificate on file. 4 attempts later they are still trying to get me to pay the sales tax. 1)They do not care if employees screw up. The manager in question dismissed my complaint. 2)They will send and bill you for things you don't order 3)They will quote you one price and charge you another. I have asked them to cancel my account several times yet I still get the ocasional sales call asking if I need anything. Just leave me alone already. read more

Needed a rear bumper for my RAM 1500, and the closest place listed with one in A00 shape was at LKQ in Stockton. I called, placed the order, picked it up the next day, and it was exactly as described. No issues at all. read more

Terrible company!!! Shady people and a terrible mindset. The management is lacking in formal training and do NOT know how to handle customers of their employees. Their drivers are wreck less and disrespectful. One of them threw a soda in my car with the top down and the jerk of manager (Billy) I tried to resolve it with told me his driver "accidentally" dropped two separate items on my car and tried to make it my fault. STAY FAR AWAY FROM THIS DUMP THERES A REASON THEY HAVE AN AVERAGE OF TWO STARS AS OF 3/15/16 they are only worth one star and will get there soon enough. *Side note : Christina from corporate was the only one I talked to with brains (whom openly said that she takes calls about crazy company drivers all the time)... SMH! I hope you read this in time. read more

I do not know why all the negative reviews for this LKQ -Stockton location!! LKQ drivers service is exceptional. The driver was very attentive and knew what he was talking about. Not to mention his attitude and demeanor was on point. When dealing with customers you cannot show anything less than a good attitude. This driver "Jaime" made sure the panels were correct, fit and no dents or marks that could not be buffed out were on the part. LKQ employees (drivers) deal with many customers with different ways of doing things but they always keep a smile on their face! We will order again if need be. read more

LKQ Stockton really does have any hard-to-find-part that I could ever think of. John McNabb is my go-to sales rep and he always goes above and beyond in trying to find my parts in the cheapest price possible. Always friendly, funny, and fast. Never have to repeat any information as he always jots my info as soon as I say it. If John isn't there, I always wait until he is able to give me a call back. read more

Wish I could give these creeps less than a 1, like a negative 5 million would be appropriate! I called and spoke with Mr. Malloy who told me they had a radiator for us. I asked him what the refund policy was. Mr. Malloy said that the policy is all money is refunded without question within 30 days of purchase. I had him tell me this twice, and I made it very clear to this Mr. Malloy that this is the radiator for my car, and that without it I cannot work, cannot make a living, so we really need to be clear on the terms. So we go out to Stockton from Manteca, bring home the radiator, install it, find out that it does not work, oops my bad LKQ, even though they swore they had tested the thing, had not done so. So go all the way back out to Stockton from Manteca to return the radiator and they refuse to give us our cash back, claiming that they only give refunds by check in 10 days. So we have to go 10 days without a vehicle, without the ability to make a living, because these shysters refuse to refund the cash on the spot, like a normal, reputable business would do. Stay away from these guys! Horrible people, led by Mr. Malloy with his buddies Frank and Nestor completely backing up this scam. read more

CHAD MORRIS IS A LIAR. He is the SALES MANAGER for goodness sakes. HE CALLED ME! After BRIAN CLAUSON at the Rancho Cordova was rude, unprofessional and screwed up our order not once, not twice, but three times! I posted a negative review for Brian and his "We don't care about you, we are a corporation," (yes, he actually said that!). Chad, the sales manager, called me to apologize. He asked if there was anything he could do to make up for the poor treatment by Brian CLAUSON. I said, yes, I need a cup holder divider for my other car. Chad PROMISED overnight delivery to me. Remember, he asked, he offered, he promised. Guess what I received? NOTHING! No part, no phone call, no apology, he didn't answer his phone after that nor did he return messages. Please don't use LKQ, find your parts somewhere else, there are many reputable dealers who care about their customers. LKQ does not! read more

These people are rude as shit. I had to wait 15 minutes before anyone decided to finally help me because it's not like they were fucking busy. Once I was done paying they didn't offer to help open fucking door for me even though I was carrying TWO BIG ASS GLASS WINDOWS. I asked TWICE if someone can help me open the door & they didn't even fucking look at me. It's like they take your money & say fuck off. All four of those lazy fucking idiots. Rude as fuck. I will not be taking my business back here again ever. I will recommend QAB to anyone in need of body parts. IF I COULD GIVE THIS TRASH ASS PLACE 0 STARS I WOULD. read more

This place needs some lessons in customer service. They suck some sales guy named Michael is a dbag on the phone and when you ask to speak his manager he told me here you go but it's not going to do you any good. He was right about that left 2 messages on the managers voicemail and no call back. Ordered a drivers side knuckle for a ford pickup we ended up with the passenger side took 3 days longer to recieve it then ordered another one took another week and we got a knuckle for a nissan car. Called to get a refund they hung up on me. Avoid this place go to pick n pull half the price get the correct part and same day read more

I would definitely recommend LKQ. I personally only go with Nestor Hernandez! He communicates well always gives me the best prices and always answers all of my questions and goes out of his way to get part information or pictures if there be any doubts. read more

I would definitely recommend LKQ. Desha B. was so helpful and made my experience in returning a item so stress free. He had UPS come to my house to pick up the item. EXCELLENT CUSTOMER SERVICE. read more

actually 0 stars for these morons... for how big they claim to be they suck at customer service and quality assurance. I say black they bring white, I say auto they bring manual auto parts. Seriously I think they're playing broken telephone from sales to the yard to the delivery driver. I feel horrible for these drivers to have to lug around heavy ass auto parts from their truck to my lot then right back b/c its the wrong part 9/10 times. Oh and good luck getting the credits back, easier to cancel the check before its deposited! There is definitely an issue with a company this big and I can't be the only one with the amount of parts they have and the amount of biz they do. A huge bunch of fuck ups! Steer clear unless its absolutely necessary. read more