1. LL Flooring - Arden

    1. LL Flooring - Arden

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    Arden, NC

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    LL Flooring - Arden

    4.1 (15 reviews)
    Closed 10:00 am - 5:00 pm

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    2 years ago

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    Customer Service

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    5 years ago

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    3 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    11 years ago

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    8 years ago

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    9 years ago

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    12 years ago

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    11 years ago

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    Review Highlights - LL Flooring - Arden

    John, the Store Manager, has provided us with a very informed and professional flooring experience!

    Mentioned in 4 reviews

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    Carolina Furniture Concepts - Yes, we know that we can't recline all seats. We have a funky LR space lol.

    Carolina Furniture Concepts

    (89 reviews)

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    We went to buy a mattress salesman was Reis McCall. We…read morespoke on phone prior to our arrival Reis was very friendly and Knowledgeable. I originally looked at a sterns and foster at another store they didn't have the one i was interested in. Reis said I think we have that mattress went back and checked and said yes we have that one. Walked in store greeted by another associate very friendly he notified Reis we were there. He was with another customer but very politely said I'll be with you shortly. They have Carolina Furniture concept marked mattresses in store. Reis encouraged me to try hybrid firm copper mattress no high pressure sale. My husband and I tried it couldn't believe how amazing it was and decided to go with that mattress. Has a great warranty. Good pricing. Was delivered in a week . Very nice Store friendly Reis was very good salesman. Had a few questions Customer service called back with answers and they were very friendly and Knowledgeable. I would highly recommend this store for any of your needs. Salesman Reis McCall very friendly attentive and Knowledgeable give him a call.

    We purchased a England furniture brand couch from the Arden, NC location of Carolina Furniture…read moreConcepts and have not had a good experience. When we received the sectional couch we ordered it was delivered; however, it wasn't put together correctly with the connectors. Not all the back cushions had the same amount of "filling" so they were are varying heights when you looked at it from the back. Also, one of the legs was crooked. And the pillows were flat with almost no filling. The worst and most obvious defect was the chaise lounge piece was not the correct size. We couldn't deal with England furniture directly so we had to go through customer service at the store. We dealt with Cynthia and she was our liaison for England. We were told the chaise lounge piece would be remade. We just received it a couple of weeks ago and the replacement cushion is still not the correct size. It hangs off the frame. Please see pics attached. I called again and was told England was going to do nothing else as the variance was within their "tolerance level." I said it was not within ours and it did not look good. They will not do anything else. I will also be contacting the BBB. Please do not purchase anything from them or any England brand furniture. It's sad that companies we tried supporting: England and a locally made product from an American company and a local furniture company: Carolina Furniture Concepts and neither take accountability or stand behind the products they make OR sell. Shame!

    Ashley Store - The extra cost of buying an Ashley sofa: all the rat traps and things to catch the rat 11 days later after zero accountability from Ashley.

    Ashley Store

    (71 reviews)

    $$

    Pleasant shopping experience. Salespeople obviously on commission as they follow you around the…read morestore like a puppy looking for a treat. Schooled well in "Ashley Selling". They repeat the same lines over and over. "We make all our own furniture" "There are no middlemen". "We can give credit same as cash for 12 months" and on and on. Once through with the programmed lines, they repeat them. I guess they're hoping to wear you down. Then there's the other salesperson's "testimonial" that they own that exact same piece and they've been happy with it for years. They do have very reasonably priced merchandise in the store. Okay, okay, yes, we fought something!!

    I strongly recommend avoiding Ashley Furniture, no matter how attractive the price may seem…read more We purchased two Bradney swivel accent chairs that took more than a month to arrive. I took off work for a Tuesday morning delivery, but Ashley changed the delivery window three times and then never showed up. We heard nothing for two days. When the chairs were finally delivered, that window was changed twice as well, and they arrived in a rental truck because we were told the Ashley truck had broken down. The chairs were left sitting in our driveway, out of their boxes and wrapped only in torn plastic. When we unwrapped them about a week later, we found poor craftsmanship, missed stitching, loose threads, and a puncture hole. Customer service was even worse. Ashley repeatedly placed the burden of solving the problem back on us. One representative requested photos and promised to find a solution. Instead, we received an email two days later saying parts had been ordered and that we should call to schedule a repair. This was never discussed with us or approved. Are they really planning to reupholster two brand-new chairs instead of replacing the damaged furniture they delivered? Ashley also claims damage must be reported within three days, despite its own failed delivery and the condition in which the chairs arrived. I am now disputing the purchase through my bank. We are stuck with two damaged chairs and no acceptable resolution. The delivery was unreliable, the quality was unacceptable, and the customer service was atrocious. Pay more and shop somewhere else.

    LL Flooring - Arden - flooring - Updated July 2026

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