Almost a year after purchase of our dream home we have given up and saw LL Flooring Inc storefront at 8366 Westheimer Road on a Sunday before closing. It turned out to be the best decision we made. Sara gave us a big smile and was, "Welcome to our store and come on in." We had a puppy in our hands, so we looked at her. Will you be closing soon want to peak quickly? She was like it does not matter what time it closes and bring the puppy; we can let you test our floors. We stayed over two hours after closing and went home jumping for joy. Sara even kept the puppy busy while we were looking. We've never in our life had that level of service. Sara and the crew, Bali and Meghan- Store Manager, were like a family you just discovered. The most important part of LL Flooring is missing with your other retailer. They streamlined product chain, shrinks overhead which allows the company to discount its flooring as result you get more than you paid for with added customer service. The store (yes, the store) arranges a home visit with an estimator and, later, signs a contract with the purchase of what you want to have installed. They walk you through the whole process until it is complete to your satisfaction. The floor installer comes to your home and installs the product. If a problem arises, the installer is doing something you disapprove we picked up the phone and called the store. Sara picked up the phone and took care of questions and talked to the installers. She communicated to Meagon who instantly takes action being the manager of the store. Meagon's priority is her customers. It is a daunting process if you don't have a crew who genuinely care about their customers, are professional, knows the product, and answer the question we ask. We told them exactly what we wanted, and after looking for nearly a year around other places, they granted us our wishes for the floor and the stairs. It was like going into a luxury store without paying the price. It took me so long to write this review because I am still dealing with a fraudulent monster contractor. I would genuinely like to thank the 8366 Westheimer store and will never forget the positive impact you made in our lives. I wish Sara, Bali, and Meagan could handle the whole renovation process. Please check out the store and the service they will not disappoint you! I can't put up the other photos because the floor is beautiful, but we are not finished. read more

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These guys used to be Lumber Liquidators, I see why they changed their name. They sold us Morning Star Angie bamboo flooring that was defective. A class action lawsuit was brought against Morning Star, they lost. I was part of the class. The flooring was so bad it had to be replaced. LL Flooring(formerly know as Lumber Liquidators) installed the bamboo flooring. They floated the slab and then glued the bamboo to the float. They didn't bother to seal the slab. Moisture came up through the slab, ruining the floor from beneath. Turns out bamboo flooring is never supposed to be glued. Instead it is floated without glue when properly installed. So our huge investment turned to crap after a few years. Things they did wrong: 1) sold defective flooring 2) failed to seal the slab 3) glued the floor to the float. 4) wasted $18,000 of my cash I would never use this company for anything. They are hiding behind an Alias, LL Flooring. Now I understand why the new name. Very sad flooring company, in it for quick money. Sell terrible products and they install them improperly. Simply shameful..... read more

LL Flooring - Houston - Lumber Liquidators garbage flooring being replaced. Mold everywhere. - Flooring Near Me - Houston, Texas

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Omg! I recently bought 6.000. Worth of flooring from this store and I love the quality of it. And the peoples there (Beli & Sara r the best peoples u could do business with. I will referral all my friends and family to only go to them. Thanks guys :)) read more

We wanted a glued down engineered wood floor to replace carpet in our master bedroom and hallway (about 400 sq ft). The salesman came and sold my wife on the idea of a floating installation rather then glued. The install was awful. Everything was moving, creeking, the sound and feel was unbearable. When we confronted the installer when he was finished...he smiled and told us that he told his supervisor that an engineered floor installed as floating over concrete was not a good idea even before they started. The supervisor did not tell us anything. After sending photos, videos, etc to LL Flooring...first they said, "this is normal. give it 7 days and it will go away." We waited five and told them it was not getting better. They agrees to rip it out and install glued down. They wanted to charge us for the removal, re-installation and all materials (we paid for pads and moisture barrier that got thrown out and now we had to pay for the glue). We also had to buy new quarter round and extra flooring in case they damaged during the removal. During the removal we saw many errors with the padding overlapping (hence creating a high and low spots). Mind you that we paid extra for the self-levelling and moisture seal which was installed initially. The glued installation actually looks and feels like a real wood floor...however, there are fairly large gaps between planks (see glue in the gaps), splotches of glue all over the floor to clean up, glue coming out from under the tee-molds, all the closet and door handles covered in sticky glue, and the Pergo floor in the adjacent room covered with drop / splots of dried glue. Here is the best part...the floor was $6.99/sq ft. By the time we paid for the re-install, the total cost came out just under $20/sq ft. I could have gotten a beautiful marble floor installed for less than that. instead we have a rough looking floor with huge gaps, glue peeking out from tee-mold and between slats, and a mess to clean up. DO NOT USE LL FLOORING and DO NOT INSTALL FLOATING ENGINEERED WOOD. If someone tries to sell you on such an installation....RUN!!! read more