Giving a 1 due to not being able to give a negative. Buyer Beware. They convinced me that I needed more than I was planning. Ended up with twice what was needed. Told me even with bankruptcy I would be able to return extra Took extra in and same worker who told me that would not accept it now. Out couple hundred dollars. PLEASE DO NOT BUY ANYTHING FROM THEM. read more

Both help at store and installers was wonderful. I would highly recommend. I had one box of unopened flooring for which I received a credit back on my credit card. The quality of the flooring, as well as the installation, was excellent! read more

I purchased a floor at the Springfield, Illinois, LL Flooring store in July 2019. The floor was installed in early September of 2019. The floor which I purchased is the Morning Star Ultra Cafe au Lait Distressed Strand Engineered Bamboo with a "Lifetime" warranty. Within the first couple of days of install, I had observed a very large bubble in a floor plank near my front entry way. This was reported to the installer and store manager. The installer came to my house and replaced the plank. Approximately a week and half later, I observed a second plank had bubbled. Again, the installer came to my house to replace the plank. Approximately a month following that occurrence, I observed a third plank had developed a large bubble and again it was reported to the LL Flooring store. For a third time, the installer came to my house and replaced a third plank. In November 2020, I observed a fourth plank had developed several small bubbles, and the plank next to it was also developing bubbles. Again it was reported to the installer and LL Flooring. Since that time a claim has been filed with the corporate office who requested photos of my floor, which I provided. The installer came to my house to conduct a moisture test of the floor.  He conducted the test in all areas of the house where the floor had been installed.  The results of that test showed the moisture levels were in acceptable ranges throughout.  It was at this time I was informed by the installer that samples of the floor had been sent to the corporate office for testing. It is important to note that I have no way of knowing if the samples which were sent in for testing are in fact my flooring. In late January 2021, I received a message from an LL Flooring Specialist, Customer Relations Installation, concerning the sample review of my floor. I was informed that there was no manufacturing issues found and that this was not a warrantable issue. I contested the sample review which was denied. I was informed by the same Customer Specialist that my installation warranty had expired. I was told The active warranty is my product warranty, which there were no manufacturer issues found. The product warranty only covers finishing/manufacturer concerns. For any repairs, including the labor and materials, the responsibility for the cost would be on me. When I requested to have my case taken to someone higher in the company, I received a response from the same Customer Specialist that the management team was already aware of my case and have reviewed/confirmed my sample results. I was informed this case has been closed as, no manufacturer issues found and customer does not want to take responsibility for non-warrantable repair. LL Flooring has not provided me with an adequate explanation of why my claim was closed other than advising me no manufacturer issues found. This is very unfair business practice since this issue is clearly a manufacturing issue and should be covered by warranty.  A fair sample review would be to take the plank which is currently bubbled on my floor and have that sample tested. My installers have informed me that what's happening to the floor is the top veneer of the floor is separating, which is causing the bubbling. It's not an installation issue. I should still be covered by warranty since the issues I'm experiencing now are the same issues I've had since the floor was installed in September 2019. I'm also aware this particular flooring was discontinued by LL Flooring shortly after my floor was installed in 2019 and it was a new product at the time of purchase. read more

I was looking to have hardwood flooring installed in my living room and hallway. I called them and set up an appointment to have the rooms measured; I did this several weeks in advance. On the day and time of the appointment, no one showed up. I called the store and got ahold of the guy who was supposed to do the measuring. He claimed that his truck had broken down and he wasn't aware that he had appointments that day, so we rescheduled for the following day. The next day came, and he didn't show up again. I decided to go with a different company for my hardwood flooring needs. I can't speak to the quality of their goods, but the complete lack of professionalism in scheduling appointments was unacceptable. If they cannot keep appointments made well in advance, I highly doubt that their installation services are reliable. If you're looking for installation services, I strongly suggest that you avoid this company. read more

I just called to return 10 boxes of a "Number One Seller!" flooring style that we've decided not to install in our spare bedroom. The customer service rep at the Springfield location was one of the most ridiculously rude individuals I've ever dealt with. Instead of stating basic fact that the flooring has been discontinued and thus cannot accept returns he began a "Well number ONE you bought this at (insert time here) and number TWO this flooring was cancelled 6 months after you bought it so THREE I haven't carried it for the last year." So let me do my "Numbers" shall we? 1. Being a condescending twit will not bring customers back. If you hate your job. Quit. 2. A WARNING. Popular flooring styles are strategically "discontinued" or "On Hold" for long amounts of time OR re-released under a different name with practically LITTLE to NO difference than the product you purchased under the previous name. My EXAMPLE: I bought "Vintners Reserve" 12mm pre-padded flooring. A product they use on posters/displays in their stores etc. The product is now called "Vineyards Reserve" (yes re-read the top, it's not a typo) with EXACTLY the same color/wood design and EVEN THE EXACT SAME ONLINE EXAMPLES. The difference? Not pre-padded. This company as a whole manipulates stock to bring prices actually HIGHER because of demand for what they push as "Our number one seller"-such as what I had purchased. Also to reduce the chance of customers being able to return that particular "Best Seller" they simply change the name and re-release it. Go somewhere else. Don't waste your time. Especially at the Springfield, IL location. read more

The so called "Installer" refunded all of the installation fees, no thanks to LL, but to having the credit card company deal with them. LL took no responsibility for creating the situation. Never pay cash if you choose to use them. Use your credit card so if you have failure to perform services or product failure they can reverse the charges and advocate on your behalf. Document, document, document EVERYTHING. Make sure the installer is a real "flooring installer", is using moisture testers on multiple boards from every box, make sure the boards acclimate per manufacturer's instructions (can't stress this enough if it's bamboo), don't buy bamboo if you don't have a furnace humidifier, if you do have a furnace filter, use it religiously, don't install it in any area where there are fluctuations in moisture, (basement is a really bad idea unless humidity is superiorly controlled and not likely to fail being controlled), if you want to keep your doors and windows open in the summer, keep in mind if you install in the winter, when there is little humidity, those boards most likely will swell, could destroy the whole floor, and visa versa, if you install in the summer with windows open, those boards will likely shrink in the winter and leave unsightly gaps. Hence, consult a true flooring specialist before choosing bamboo. Don't trust anyone at LL. My opinions only. read more

You know those cheesy Lumber Liquidators commercials about the couples that go to all the other home improvement stores and end up finding a better product at a better price at LL? Well, that's me and my husband. Not only was LL about 50 cents cheaper a square foot, the flooring was better quality. We were so surprised, as we thoughts our mind was made up and only went to LL as a time-killer before lunch. We ended up going back to get flooring for two additional rooms and the staff at the Springfield location was very helpful. The store certainly doesn't look like much, but trust me - it's what's on inside that counts. Highly recommend! read more