My friend locked himself out of his car when visiting me camping out in tonopah area. They were…read morevery responsive and helpful and the nice woman who drove out was so friendly and nice she did a terrific job getting the car open and quickly too! Highly recommend this company

These people are life savers. I was stuck on I-10 with a flat tire driving from Phoenix to Palm…read moreSprings. My Roadside service failed getting me service. Finally after sitting in 105 degree weather for over 3 hours and fighting with Progressive, I called the Az Highway Patrol. They dispatched Hamilton. The driver was out in 30 minutes. She was totally concerned with my safety. Completely professional. I felt so taken care of after that long ordeal. I wish I could remember her name but she was awesome. I truly believe there are angels among us. Also, a Trooper stopped by and checked in on me.

OK THESE GUYS WERE AMAZING!!! Picture this, three girls…read moredriving from LA to Tucson Arizona for a dear friend's wedding. Run over something on the freeway at 70 miles an hour and my oil pan is hit (I think) dragging on the freeway making a god-awful horrific noise, we get off at Buckeye, limping in and by the grace of God, we found West Valley Tires! A mechanic propped my car up looked underneath and said, "yep it's your oil pan"! Then two mechanics worked their magic under my car, and we were on our way. I can't tell you the relief. Still having to get to Tucson and then back home to Los Angeles. I wasn't sure what I was going to do! My anxiety was off the charts. The guys at West Valley Tires, were so thoughtful, kind and got us on our way in about 15 minutes. They would've been worth every penny, but they didn't even charge me! What a stand-up business. THANK YOU SO MUCH GUYS

One poster said these guys were amazing. Yes, "were" being the keyword here! After they changed…read moreownership, my last two experiences were no longer the same. I showed up just after 8 am to get a slow-leaking tire patched. Tho there were 3 guys there, "the tire guy" wasn't there. I was told he was on his way. By nearly 8:30, when I just had to get out of there, I left. I returned yesterday (about a week later) with the same issue. I called beforehand to be sure someone would be there this time to deal with it. He said to come on, that no one was ahead of me. I was there in about ten minutes, but they merely took off my wheel. Quite a while later, I wanted to know if there wasn't someone who could patch my tire so I could leave. Finally, someone got on it, put the wheel back on, and (even tho two of them recalled my previous experience) they gave me no break but even charged me twice the amount that same place did before it changed hands! :( (Yes, I used them before a few times for the same work on other tires. Now I'm just waiting to see if the patch holds!)

Mr. Carter came out within 30 minutes of speaking with him on the phone. He was polite and…read morepersonable and got to work installing a new radiator in my 1990 Ford Econoline E350 shuttle bus. I am very grateful for his hard work which will allow me to do more camping over the summer. I not only recommend him, I will be using his services again. Thank you Mr. Carter!!

Cater was prompt and performed service as he said he would. No smoke and mirrors. Found the problem…read moreand fixed it right away. Very convenient. Him and his guy were both very friendly and courteous. I plan on using him again in the near future. A must have in the Rolodex. Thank you guys.

They reset my "maintenance required" signal that my previous repair company neglected to reset…read more They were so professional and helpful and completed the reset in only minutes. They are customer friendly and knowledgeable. I highly recommend them.

Prices are too high. The wait here is too long. An oil change is 4 hours…read more Although Jffy lube is a ripoff it is faster.

Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.

Took my classic truck in because they stated they have experience with older trucks. They were…read moresupposed to inspect and tune up my truck. I got it back in worst shape then when I took it in. The new shop showed me all the short cuts and mistakes they made.

I actually gave him a 5-star rating at first. One of Walmart's delivery drivers hit my car and did…read morea hit-and-run. She finally came later with a apology and a new insurance insurance policy that had been issued after the hit-and-run. She had no insurance, she was delivering goods for Walmart with a baby in the car and she did a hit-and-run. (Neither WalMart nor Doordash did anything to settle the issue. They both waited for me to get tired of checking up on their lack of action!!!) Anyway, I went to Rocco's to have my car check. I asked him to inspect the car and he came back with a evaluation that left me bewildered. He told me it would have to be fixed immediately. He said impact cause the radiator to come off the frame and it was dangling dangerously. He said it needed to be fixed right away. I didn't have a 1000 dollars to pay for the dangling radiator so I went and got an 2nd opinion from a local private at-home repair shop. He looked at the radiator and wiggled it and found absolutely nothing wrong with it. Next, I took it to a Mennonite repair shop in Mexico for a 3rd opinion. They also confirmed there was nothing wrong with the radiator.

Great service overall. Was driving through the area and pulled into this local tire shop and…read morereceived a great deal on all 4 tires. Will definitely be back for future tire and wheel needs. Highly recommend!

Great prices and service !! I looked around and I could not find a better deal ... thank youread more

Our car's air conditioning gave up the ghost one hot Wednesday afternoon. Checking online for…read morelocal repair shops the reviews of Wilhelm instilled confindence. We call and made an appointment to bring our car the next day. The folks at Wilhelm did a quick examination and brought us the bad or badder news. We had two quotes; one at $1900 and one at $1600. The difference being off brand components. Our service tech did give us a moment and we chose the lesser cost option. They told us that our car could be ready by 4pm that afternoon and they offered to take us home and pick us up when the car was ready. We really appreciated their offer (we live about 18 miles outside of Surprise). Their driver was friendly coming and going. The service was prompt; however as we drove off our engine and transmission were lurching. We made one stop and decided to immediately bring back our car back to the shop. The quickly took it back and we waited. They said they needed to drive it for about 10 miles to reset the computer engine system because it was self adjusting. We waited another 20 minutes and our car was ready again. We got in drove off and all seems good. In summary, Wilhelm Automotive was courteous, efficient, and responsive. Staff was all very friendly and we will bring back our car if we have other service needs. We did get a "free" sunscreen. My wife and I laugh and call it our $1600 sun shade.

Made an appointment for 8:00 am Monday Aug 10. Arrived at Wilhelm Auto in Surprise Arizona at 7:45…read more When I arrived at Wilhelm Auto was told that they wouldn't be talking my car at 8:00. Person behind the counter told me " My employees don't start until 8:30" Why do you have appointments before 8:30 if you have nobody working. VERY UNPROFESSIONAL. Dennis McNeil