I have been going to this store for all my monogram needs for about 6 years! Phenomenal customer…read moreservice, honest and trustworthy with all your personal items. I have even brought items in, and they were honest with whether or not they could embroider and if it would be up to their standards! This is a rare gem of customer service and showcases how they care about their customers. They embroider/monogram (almost) everything, great prices, and quick turnaround!

Lucky Thread has handled our business embroidery for many years. Their team is attentive and very…read morewilling and able to assist with all our needs. They are responsive, quick and reasonably priced.

Great experience! We needed a quick turn around on an embroidered item and they delivered! I called…read morearound noon on a Friday and needed it by end of day. They worked diligently to get the correct look, font, spacing, etc at an affordable price. I will definitely be retuning to do business with them for all embroidery and custom order needs!

Very unprofessional and pushy staff. Do not recommend local businesses do business with them--they…read morewill leave you poor reviews if you don't agree to trades.

Beautiful store. Great selection and the staff was very friendly and helpful. Will definitely be…read moreback when I'm in the area.

I walked in last month and there was a lady at the desk and a lady sorting fabrics, I initiated a…read moregreeting but had my 3 year old son with me who initially did not want to enter the store. I was planning on getting 4 yards backing and thread. No one else was in the store but us. After several minutes walking around, neither of the ladies asked me what I was looking for or if I needed help finding anything and really didn't seem to care. I walked by them again and nothing. I said thank you as I exited the store. I ended up buying my materials at Joann Fabrics online. I feel like I was snubbed just because my son was with me. Either way, I have unsubscribed from their emails and will not be setting foot in this place since I did not feel welcomed. So much for supporting a local small business. Update - Hi Tish, in response, it was Jan 23rd around 3pm, so not a full month ago, but roughly 2 weeks ago. If someone would at least have acknowledged me, I would have felt welcomed. That's all.

Such a cute gift shop with great gift ideas! I recently had some custom embroidery done and was…read moresoo happy with the items!!

Amazing options for embroidery designs and colors. Beautiful high end custom work! Personal service…read morefrom experienced professionals.

Great selection of fabrics and they offer a variety of services. They have a lot of staff and were…read morevery welcoming when I came in with my little one.

I have had such a wonderful experience with Alicia. She has been incredibly helpful and has an…read moreamazing wealth of knowledge about sewing. Thank you, Alicia, for inspiring me to get back into sewing and for being so patient and encouraging throughout the process. You have been truly supportive, and I'm so excited to start sewing again. I also want to mention Sew Special Quilts has a beautiful selection of fabrics and the shop itself is such a welcoming place. I can't wait for my first class--and for the many more to come after!

I rarely write bad reviews. I am a big fan of small business, and I figure everyone has a bad day,…read morewhy commit it to the internet when they do. I worked with DE in advance for what I hoped could be a great review, but it isn't going to work out that way. This is a bit long, mostly because I want you to realize I am not some Karen that gives out poor reviews for no good reason. I also hope that you and DE might learn something positive from the review. I want to start off by calling out Courtney for being a great person to work with. I feel like if I had been able to work out a solution to the deficiencies with her, this review would be better than its' going to be. I added a star to the review just because of her. I just started my own company. I've owned and managed others in my 35 year career, and having embroidered hats and shirts has always been something I enjoyed. Embroidery lasts longer than screen printing, and looks classy. I found DE via the web and their reviews were good, so I stopped by to talk to them. Courtney met me at the counter and we discussed whether they were OK with me supplying the soft goods and what format they needed the artwork in. A couple of weeks later I had accumulated both and dropped them off. When I dropped them off, Courtney and I looked at the artwork on their computer and adjusted the thread colors to match their equipment. She mentioned that my logo had a large stitch count, which to me meant that it would be costly to produce. It meant something else to them, apparently. More on that later. She told me that it would be a week and a half to two weeks, which was not a problem. Less than two weeks later they called and said the order was complete. I picked them up yesterday and the looked at the top couple of items, which looked good. Paid and left. When I got home and unboxed the whole order, I found about 1/2 of it was not so good. The sun-rays in our logo did not meet the outside border, especially in the lower right of the logo on many pieces. On the other pieces, it varied from meeting the border to the gap not being enough to bitch about. Not what I would have liked to have, but nothing to write a long, poor review over. The next day I took the order back to them and was told I would have to speak with the manager. OK, not a problem. She informed me that because the artwork had such a high thread count it could not be sewed consistently from piece to piece. She also blamed the artwork, indicating that if I had spent $35 with them to convert the artwork that it would have revealed the border wasn't big enough. She also indicated that different hats, unstructured especially, are hard to work with. I am not disputing any of these things. Where our discussion became uncomfortable is when I pointed out that while I brought the artwork, they reviewed it on their computer before accepting it. I get it, that sometimes you don't know something is going to not go well until you try it, so I am even willing to grant them dispensation on that. But when I mentioned that they should have stopped when the first one went bad, the manager asked me to leave. I was being calm, I wasn't argumentative, made no threats, and used no bad language. Literally all they had to do was call me and tell me that the artwork was not right or too difficult and offer solutions or simply state they can not handle this level of detail. Unfortunately, that didn't happen. I would have totally spent another $35 to have them digitize the artwork if that would have prevented this. They have a big sign that says they take no responsibility if you bring your own soft goods, and I get it. Some material shreds under the machine, others pucker. And if this had been the issue, I wouldn't be writing this review. Fact is, about half this order is inferior quality, and the other half is OK. It all might have been great if they had told me to have their digitizer do the artwork. After the first just OK piece I would have made that call to my customer to suggest we re-digitize the artwork. I did ask for them to credit me for the half of the order that is inferior. Not for all of the goods that were ruined, but just half of what I paid them. The manager just pointed to the sign and said there was nothing she could do for me. It's disappointing as I was going to have them make me a few signs and a banner if this had gone well. In conclusion, I'm not saying don't do business with Digital Expressions. I am strongly suggesting that you have them digitize your artwork and supply the soft goods. From my experience I can't tell if they are capable of doing great work, but I think it is likely as not that they can. They do need to learn to communicate before things become unrecoverable.

Great service! They were very accommodating and had great suggestions! Highly recommendread more

The best in San Antonio! Bob and his employees are knowledgeable and always ready to help.read more

Bob is not easy to find but worth the hunt. Professional, quick, economical service. He put…read moregrandkids' names on throw blankets for Christmas.

fast, accurate, completely transparent with no surprise. Top quality, great price and even better…read moreservice. we had an event which someone dropped the ball to order shirts, contacted him Monday morning and had shirts in hand 48 hours later without taking advantage of the cost because of confusion on our end. Pleasant and responsive, couldn't have asked for for anything better!

Cat 5 does amazing work! They are very responsive and reliable! I will definitely be going back…read morefor all future work!