Since I participate in direct deposit and rarely have any "extra income" checks to cash, I rarely…read morevisit a local branch of my credit union. But when I do, I go to the Cumming, Georgia, branch since it's closer to work. And though I'm not often there, the ladies behind the counter treat me like I'm there every week. We've chatted about jewelry, hairstyles, weather, traffic, etc. And it evokes that small town, down home, familiar-face feeling that's often missing in the big city down south. And in case you're wondering, credit unions rock. They don't have crazy fees like the big banks, and they offer all the same services. Gotta love that in this economy!

Very disappointed in the opening of another personal account and two business accounts. New…read moreemployees from the original branch that know little and must text chat to get the answers to basic questions. Communication is only had via email after account setup. Very sketchy! Until this is resolved and I am left happy, this is my review. I've also been a member for roughly 10 years. Things have changed and not for the better. I will have a decision to make soon on my accounts.

Opened a loan with this bank and immediately regretted it. The website is a mess and unclear…read more Everything about their mobile banking system is dated and misleading. Tried to make a transfer and was shown I had a daily limit of $1k. Well that's not true, you need to wait over a week for the funds to settle before you can make any additional transfers. I called in to make a principal only payment only to find out that they actually never applied the additional payment to principal. Glad I checked. They reversed the wrong payment to keep the additional interest of the higher intended principal payment. Not to mention every time I call, I get the most rude people I have ever interacted with. Dolores especially. Find a different job. You are a disservice to the entire company. I will never bank here again and would suggest others avoid at all costs.

Have banked with them for decodes. Have financed cars and HELOCs. Competitive rates and great…read morecustomer service

What the heck happened to the CDCFCU Call Center? I've been a member for almost 40 years making…read moretransactions while working, living, and vacationing overseas. Whenever I needed assistance, the office employees, tellers, and call center had been consistently accessible, professional, and efficient. Yesterday I tried using my CDCFCU debit card at the grocery store and today tried transferring money to my nephew through the app using Zelle --- both without success. I am currently overseas and my account has been put on hold. I have been trying to call during office hours to get assistance for 2 days I have been disconnected (and/or hung up on) several times or put into a never ending loop when I call to talk to a rep. What happened to the call center?!?! After reading other reviews on Yelp, Reddit, etc., you would think management would try to make positive changes to the call center at least. This is unacceptable! Management is doing a great job at LOSING loyal members/customers who have been banking there for decades. Hopefully, I'll have better luck on the 3rd day of trying to reach a representative tomorrow. If not, CDCFCU will be losing another loyal member of almost 40 yrs upon my return to the States.

Though each comment below is different, collective feedback is the same: they aren't what they used…read moreto be. Been a member nearly 15 years and the customer service is horrendous now - they've done a total 180. The automated system is headache-inducing, and after 15+ minutes of navigating, you finally reach a call center full of rude people who either aren't knowledgeable, or disconnect the line after placing you on a long hold to escalate simple questions. In some cases, I've had reps pick up the phone and hang up before answering, hoping you'll find answers to your questions online or with another rep after calling back. True story. Loan officers refuse to speak in-person and only communicate via email with incredibly poor turn-around time. And most of all, I made a Zelle post on Thursday of last week and the system said it will post as soon as the following Monday. ?!? If this is the same "Zelle" used by Truist, Wells Fargo, Bank of America, etc. where Zelle payments post in 1 minute or less, what's wrong with the CDC Federal Credit Union? Yes, last week was a holiday week, but that's never a challenge for other said institutions. During a regular week, you can send money via Zelle at 8AM and their system tells you it won't post until sometime the following business day. And if you send any money any time on Friday.....you guessed it.....it won't post until Monday, using Zelle with CDC Credit Union. That's just bad. No other way to spin it. CDC Federal Credit Union was my main account for years, but eventually, I switched to another institution and kept this account for a recent car loan and as a repository for savings. Fortunately for them and you, car loans are their last saving grace.

I had signed up for Equifax monthly service in the past - two other times. Both times I liked the…read morelevel of service, the information provided, and ease of use of the website, but I hated how convoluted their cancellation process was. This time I signed up for Equifax monthly service because of specific concerns about my credit report. Once I didn't need it anymore, I figured I'd just call and cancel. I couldn't find a number on their site for this purpose, so I just called the "dispute something on your credit report" number and they quickly transferred me. It's still not fantastic and they seem to want to make it not super easy to cancel your account, but I feel like they have put some efforts into improving their product and processes so I have to give them credit for that.

Deceptive Practices, Dark Patterns, and a Trophy for the Worst Data Breach in U.S. History…read more While Experian and TransUnion make it reasonably easy to navigate their websites and find free services like a credit freeze, Equifax buries this legally mandated FREE service under layers of paid subscription ads. A credit freeze is free by law -- yet Equifax's website is deliberately designed to make you believe it's only available through one of their paid programs. It takes real persistence and digging to find what should be front and center. This is a textbook dark pattern -- a deliberate design strategy to confuse and mislead consumers into paying for something they're legally entitled to for free. It's deceptive, it's predatory, and frankly, it's an embarrassment for a company that positions itself as a guardian of consumer financial data. And let's not forget: this is the same company that holds the dubious distinction of the largest data breach settlement in U.S. history -- $575 million -- after exposing the sensitive personal data of 147 million Americans in 2017. More recently, the CFPB fined them again for botching consumer dispute investigations, reinserting previously deleted errors into credit reports, and sending out inaccurate credit scores. Exercise your right to a free credit freeze -- but do it elsewhere if you can. Do not spend a dime on Equifax's paid services.

Wow. Where do I start? I initially spoke multiple times with their rep Lawrence. We explained to…read morehim that we wanted to switch from PayPal to his merchant services to save on fees. Our biggest concern was having our customer payments held up by Elevon, since our clients pay large monthly subscription fees. Lawrence took notes on how much our highest, lowest, and average subscriptions are, as well as monthly volume. He assured us this wouldn't happen. Sure enough, the first 5 invoice payments were held up. A rep named Felicia sent emails stating that they wanted yet more information before releasing. We couldn't pay our employees until the monies were released so this really hurt our business. We provided all the info asked for, as well as a year of PayPal invoices of the same amounts and same customers, yet she still wouldn't release our funds. She then had the nerve to call our biggest client without our permission and grilled him. He said she was rude and asked how he knew us, what the subscriptions were for, and other personal information. We had to call our 8 year client and calm him down so as not to lose him. Felicia's correspondence with our client was unacceptable. How people like her have jobs is beyond me. Then Felicia sent an email stating we were being terminated as a new client! We provided everything they asked and they did this. Unbelievable! Their rep Lawrence kept leading me on asking me to send email after email explaining what Felicia said. He stated that we just got a bad rep and that he was corresponding with her boss to get us taken care of. He obviously was not truthful, as we were terminated and he never called back. I would stay far away from this company. It's not worth losing your business and patience with their incompetence.

Worst processor ever. They won't even tell you why they charge you extra fees. It is still a…read moremystery to me, but they also admitted it was a mystery to them, and yet, no refund on the mysterious $20 fees they've been charging me above the regular percentage they already take from your business's sales

This Credit Union is THE WORST! The people are rude, slow, incompetent, and couldn't care less…read moreabout their customer. There systems have been hacked but they are too lazy to report it. Years ago was the BEST credit union in Georgia, now they are the worst in the entire country!!!!!!! Don't bank here unless you want to be treated rudely and have your personal information stolen!!!

The worst bank to use. Took me a month to get a loan...not because I wasn't already pre approved…read morebut because nobody would answer the phone or email or anything. Went through several loan people before I finally just got someone random to send me the paperwork to get the loan. Was told I needed a savings account to get the loan, fine. Opened one. Finally got the loan. Tried to move that money to pay for what I got the loan for and was told I can't without a checking account. Annoying but fine I got it. Oh but wait you have a limit of $200 a day to transfer. Have tried customer service but they told me to use CASHAPP to move the money or go to the branch again which is 2 hours from me.

A horrible institution. My mortgage used to be with mr cooper (highly recommended!). Unfortunately…read moreit was purchased by Truist. I had a very difficult time trying to talk to a live agent. It shouldn't take 25 mins trying to get past the customer service automation.

I was a loyal SunTrust customer for over 10 years and the merger to become Truist was the worst!…read moreThis company does not value customer loyalty and their customer service has been atrocious. I called about my personal checking account and the agent told me to stop taking this personally and move on. Additionally, they sent notices to an address that wasn't mine and closed my account. When I pointed out they sent the notices to the wrong address, they acknowledged it, but refused to rectify the situation. I would not recommend opening an account with them!

while I've never been to this particular location, my review is for Delta Community Credit Union as…read morea company in a whole. I have been a member for nearly 10 years and up until 2026 I never had any issues. Since 2026, my account has been affected by fraudulent activity 3-4 times, with the most recent being 4/21/26. on this particular scam, my online account was hacked, they used Zelle to send themselves money 15x and changed my password. I called customer service on 4/22/26 once I realized it was a scam and I couldn't get into my account. I was instructed by a manager to go into a branch, close my old accounts, open new accounts, fill out a form explaining everything and wait for the investigation. on 4/29/26 the investigation was completed and it said it was found to be fraudulent and the charges were returned. However, my Zelle account was not reinstated. I called customer support on 4/30/26 spoke to the manager of the Zelle department who said and I quote, "it was your fault the account was compromised and it we didn't see anything that showed that the transactions were fraudulent but we took a loss and gave you your money back. as a result it's to risky to reinstate your Zelle." Um, excuse me? how is it my fault that someone hacked into my account, changed my password essentially locking me out of my account, and sent themselves money via Zelle. yet I gave no permission then did everything YALL told me to do then refuse me a service you offer to every other member regardless of safety risk. And if there was no fraudulent activity found, why did I get a refund and why did the investigation say there wasn't? I conduct business through Zelle and without access to Zelle this makes my account absolutely pointless! I will close my accounts AGAIN and find a bank that actually values it's customers.

I have a business account with DCCU. Why is there a limit on account to account transfers? Every…read moretime I try to do a transfer (to another DCCU account); the transfer fails. Then I have to call in and every time I get a different reason why it fails. I had to call twice to get my transfer limit raised (and it still doesn't work). This last time I was told the other account had a limit on receiving money transfers. What other bank do you know has limits on account to account transfers for business accounts? This is ridiculous. And not one customer representative can help!

Where do I begin? I…read morewas formerly with Thrift Credit Union and I had a special account with Thrift that was considered to be a lifetime account. Even without a balance my account would never close. The account also came with many other special privileges. Well... Georgia's Own bought out Thrift Credit Union. Everything was fine for the first couple of years. I only had a savings account at this time. The trouble began when I decided to open up a checking account. The Georgia's Own representative who opened up my checking account decided to close the savings that came with all the special privileges and open up a 'different savings' that were without those privileges. She or he never let me know that they would close the savings. I found out the savings was closed and had been reopened when I called and spoke to several GA Own representatives who could not longer see the notes on my savings account detailing the original agreement I had with Thrift that Georgia's Own had previously told me they would honor. So I opened up the checking account and Georgia's own decided to change the account to an account with a monthly fee without telling me. I started to see $5.95 debits in my account every month. So I called Georgia's Own credit union and I spoke with a manager who was very rude. She said that I had a 'Perks' Account or something similar and that they had changed my account (she admitted this was without my knowledge) about four months prior. (I admit I should have kept a closer eye on the account to catch this but you never think a Credit Union would do this). I demanded she change my account right back and refund the money I had paid for the account because it was not with my consent. She reluctantly did this. Fast Forward.... I started to notice that I was being charged more and more in overdraft fees and I couldn't understand why because before I make any charge I religiously pull up the GA Own's app on my Galaxy to check my balance .It takes a matter of a few seconds and the money was always there. But suddenly I would have three or four overdraft fees of $33.00 each out of nowhere. A month later. Someone would go back and place these overdrafts weeks after the time had passed. I found myself constantly on the phone with Georgia's Own trying to figure out why this had happened. I have three bank accounts with three institutions. GA's own is not my main account so I only keep a certain amount of money in the account. However, I would not overdraft because I can simply use the money in my main account. If the money was not there I would see it and simply transfer in more money. So I started to watch my account very closely. Every transaction I would watch to see how it was being posted. HERE'S WHAT I FOUND... GA's Own had started to hold certain transactions in a pending status for a very long time. You think that when you use your debit card the transactions post immediately. (These weren't paper check transactions. I don't write checks. Every transaction is with my debit card). But I was wrong. GA's Own would keep certain transactions pending and pending and often they would not be reflected in my available balance. This is the first time I've noticed that they do this. I had not noticed this previously and it seems to be something they've just started. ALSO, I noticed that my transactions were being restructured and re-ordered to cause an overdraft or multiple overdrafts. For instance, a transaction I made on, let's say January the 5th, would be posted on the 5th down in my transaction log. But then I would see it moved entirely to another date - For instance the transaction would be moved to January 11th. When the account at that time had a different balance. So now I've caught on to how GA's Own is causing me to trigger these overdraft fees. It doesn't matter how many times you check your balance on the app or the computer when all someone from the Credit Union has to do is re-order your transactions. So Now I barely use the account. I only had these problems with GA's own. No other financial institution.

I wish I could give a "zero" rating! The Customer Service "support" is rude, they are NOT helpful…read moreat all, and they can never answer my questions. Rudest Customer Service I have ever dealt with.

Do not do business with this company they're scammers add hidden fees do not disclosed information…read moreand the more you pay your balance will never go down only up! My rating is a zero!

They are the worst credit card company I have ever dealt with. I regret EVER giving them any…read morebusiness. I made a bad decision to get a security system that was financed through them. They are constantly tacking on fees and unwilling to work with you in ANY situation. I have never missed a payment but had one that posted a day late because of an account mix up. EVERY card I have ever had has given grace for 1 error, they gave nothing. I will end my business with them as soon as possible.