Sylvie and her team are professional, friendly, and very responsive to client needs. Highly…read morerecommended!

Sylvie is an exceptionally skilled business advisor I continually go to for advice about rental…read moreproperty investment. She has a ton of wisdom to share her warmth and care for her clients goes above and beyond thank you Sylvie!

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

As a previous tenant, I do not recommend this company based on my experience with them, for…read moremultiple reasons. Communication lacked from the moment I moved in. However, their move-out and deposit practices were unprofessional. In my case, a portion of my deposit was withheld for cleaning charges, despite the unit being returned in cleaner condition than when I moved in. At move-in, the apartment contained a pee-stained mattress, dirty dishes in the dishwasher, and footprints on the counter. I expressed this and no one ever responded so just dealt with it myself. At move-out, I arranged and paid for professional carpet cleaning, provided a receipt for this service, and uploaded multiple photos documenting the condition of the unit. I was charged a $385 cleaning fee for a one-bedroom apartment in addition to a separate additional carpet cleaning charge. When I requested itemized receipts and clarification regarding the charges, Lisa did not provide itemized documentation in a timely manner and was unable to clearly explain the specific services when we spoke in person. She attributed the need for cleaning to dog hair, afterwards; however, dog hair is not visible in the photos submitted and she could not provide proof. I had also initially requested a move-out walk-through, which was denied. They don't do those. When I questioned these issues and raised concerns about inconsistencies in the explanations I received, Lisa stated that she would file a counter-defamation claim. I ultimately chose not to pursue the matter further, for my own peace, but I believe it is important to share these details for other prospective tenants to consider as it seems to be ongoing.

Professional, efficient, competent and very reliable, I have been using Choice One since 2019…read more They have done a consistently excellent job managing my property. They are in touch with me quickly when needed. They do a very good job of selecting new tenants. I highly recommend them! They're also very friendly.

OWNER REVIEW: At…read morefirst I didn't want to write a review. 1. Because this company is notorious for responding to each review in a childish and unprofessional manner. 2. I know that people read the reviews and I don't want to stop this company from being profitable. I do feel that other OWNERS need to know who you are going to be working with. I first reached out to Terri after a family member recommended her. I reached out and from the first response, I felt like Terri did not want to work with me. After a few days I received a call from my tenants saying that they almost called the cops on her because she scared them so much. She also told them that she thought homeless have been living in the house. Keep in mind that we had just been there the day before and were working on removing the last of the items that were in the garage and the bbq on the side of the house. When I asked Terri about what happened, she responded saying that she would ask her assistant ( I guess she hadn't gone out to the property?)There was no response after that. A couple of days later she sent another email stating that there was "There is mold, rodent droppings, window sills are filthy and the rest of the unit needs cleaning" she mentioned that they would not rent the unit. Although I was confused as to what she was talking about, I accepted that not everyone is going to agree and we picked up the key and deposit and left the situation alone. I did not want to tell our family member that it did not work out due to damaging their relationship as the family member is a tenant of Choice One. Fast forward to a few days later when Terri took it upon herself to email our family member and state that our standard of clean meets that of a slum lord. I was surprised that she felt that was a professional response to the situation. Long story short after we had the property inspected we have been given a report that there was no mold or rat droppings found on the property. In dealing with Terri these last couple of weeks I have found her extremely unprofessional and rude. If she didn't want to work with us, I respect that. Sometimes it just isn't a good fit. I feel that she went out of her way her email our family member. It was unnecessary and shows a lot about her character. On the bright side we found a wonderful property manager and are excited to move forward.

I rented from Sterling West from July 2022 until December 2025. Management was professional and…read moreresponsive. They responded to maintenance requests promptly and assured that all maintenance needs were addressed thoroughly.

They do not care about fixing problems. I have stated several safety concerns with the property and…read morehave received a response of we are working on that. For two years? Someone will eventually get hurt. Something that could have been avoided.

Genuine business-ran buy actual ppl an not drug induced thx you be being in the real when ppl need…read moreyou the most

From the owner: We offer outstanding Property Management services from full service to lease placement only. If…read moreyour looking for an experienced team, look no further! Personable, Focused, Efficient & Dependable. Choice One Property Management offers a unique combination of friendly, local service and big-city expertise. Put them together and you have all the attributes you need in a property management firm. Call Today

Canis and Kevin are always kind and always willing to help at all times…read more great company

FRAUD ALERT: Sham Artists at Best! At first glance this cute little Mom and Pop property management…read morecompany seems really charming and then you start to peel back the layers and find all of the negative reviews over the years since they took ownership, specifically about Canis who is Kevin's husband-wife, their office is ALWAYS closed with little exception. Their communication is super unprofessional and delayed and their procedures are whack. According to my own experience as a commercial tenant (BUYER BEWARE- do not rent from a residential property manager who doesn't know the laws) and all of the reviews I had stumbled upon after I started having issues with them and their Client Juan Gallardo, the building Owner and Trustee for Gallardo Brothers. If that isn't enough, the fact alone that they are extremely unethical, and are willing to commit illegal acts compromising themselves as Property Managers altogether, which barely shines on the fact that as people they are just plain deranged. If they had any regard for their "Client" the building owner they would not have put themselves and him in jeopardy of ongoing damages and months if not years of appeals and legal fees. Clearly, they don't do their research. I can see that they might get away with this kind of behavior from residential tenants who don't know any better or don't have funds to represent or fight, but they picked a fight with the wrong B. Stay away from this Company at all costs. They would be best to just close up shop and find a new career. There is no value in a cheap office that you can never use. There is no value in an upstairs suite you cannot even visit with clients in or have to haul all of your office furniture up 22 steps into with 30 trips and back down again 5 months later. There is no point in holding a commercial contract with a building owner if you cannot protect the fiscal interests of the owner. Canis, You can only paint yourself into a corner so many times. In time you will come to learn you are not the smartest person in the room. The customer is always right.

When my husband and I decided to buy our home, Ben Joffer was awesome! He listened to what we…read morewanted and helped us find exactly the house we wanted! He walked us through the entire process of buying a home what to do and look for and ask for! Then a year later we decided to sell the home due to my husband relocation, Ben put the house on the market for us, he updated us with every posting and feedback. The house was on market for 12 days and was sold. He helped us negotiate and fought for us. If you are looking for someone who will be there for you and help you expert properties is the one! Ask for Ben!

Unless you have bad credit or the desire to be a professional squatter - DO NOT RENT FROM EXPERT…read morePROPERTIES! It is Hotel California! You may get in, but you can never leave with your $$$, pride and dignity intact. Starting at one star as living under the umbrella of Expert Properties is a nightmare. If you are someone who has never had a late payment, you are always on time, you pay in advance... you could possibly be accepted as a great client. Here they treat everyone exactly the same. You are trailer trash. You are a great potential squatter. You may be bright and shiny, but to them, no one is special. You are all scum of the earth. I don't have any debt - therefore I don't have a lot of income coming in. I can add it if I want, but why would I? They frowned at my lack of income (even though I sold a house and have cash... and an 828 credit score). To rent from them, I had to pay DOUBLE the deposit. For six months, they have $5,000 of my cash. I will get every dime back - or they will really know they met me. I am a change maker. I will stop them from doing this to another human. Not okay. After accidentally finding this review page, I knew the only thing I could do was leave. Knowing a place will do anything to keep your money is all I needed to want to exit as soon as I could. If somewhere is icky - I must go. I bought a place here in Jacksonville. You know, the condo's behind Rays? Everything moved perfectly - except for the tiny detail that the Developer of the complex also owns more than 10% of the property. Because of this little nugget, you CANNOT get conventional financing. No VA, FHA, not a chance. My lender bailed. It turns out, the one who stopped me from owning her in Jacksonville is also the one who owns Expert Properties. Jacksonville cottages. They have the market share - for sale or rent. I have been trying to exit this umbrella and they keep showing up! I am buying far across town. I gave my notice today. I will do a play by play to hopefully be the first they may actually WORK WITH to change the exit process. God knows, the intake is painful enough.

Great property management. Does repairs in a timely manner, easy to contact. Been renting for 4yrs…read morewith no issues!

I had a genuinely terrible experience with this rental agency. They are dishonest shady and thrive…read moreon cutting corners and upcharging tenants for repairs they are legally required to make. This agency was slow to assist us with repair requests, and did not meet the statutory standards outlined by Oregon tenancy laws. As a homeowner I would never recommend this agency to potential renters or property owners. I can guarantee that any property "cared for" by this agency will be neglected, pushed off onto renters with defective repairs and shoddy upkeep. When renting from this agency I was required to repair (out of pocket) a wooden fence that had blown down during a storm because "it wasn't like that" when I first moved in. Give me a break. Low brow and low quality, this company cares only about their ability to maximize their revenue and minimize their liability to both homeowners and renters. The value of their "services" cannot be undersold. They kept half of my security deposit ($2,300) and told me it was because they "replaced a burned out light bulb" and two air-filters and filled some standard nail holes on the walls. My rental ONLY had ONE air filter and I replaced it the week I moved out. My rental was spotless when I moved out, and I had multiple people working to clean the home before I vacated, J & L Moore still charged a $400.00 cleaning fee. I implore you dear reader, do not stoop to rely on a business with such weak moral character, there are surely more reputable and upstanding local agencies to go through.

Lori is the best property manager I have ever worked with! She truly cares. Thank you Lori!read more

Lori has did an ex excellent job. I have been renting a place under Genuine Property Management now…read morefor well over a year. I have been on and off jobs went to school and have made the rent every month not always on time. She has charged me all of the late fees associated with the months that I am. Everything she enforces is right there in the lease that I signed in the beginning. She on the other hand is very understanding when it comes to needing a few extra days in order to pay the rent. Eventhough she understanding of the renters late payment. She also make sure the owner is aware and is very understanding of his needs also.ether you are an owner or a tenant Genuine Property Management is exactly what the business is all about enforcing the lease, oregons rent laws , and regular payments. Making sure both sides are satisfied and the road that was taken was the legal road. If you don't want any surprises and you want things done right or have any questions about renting under her Be rest assured you're in good hands with the professionalism of that GPM brings to the table. 5 Stars without hesitation