Overpriced, dishonest, and gate keeping. But hey, at least the staff is friendly. Save your time…read moreand money and go somewhere else.

What a wonderful office! I lost may last contact lens while visiting family in Ohio. I needed a new…read moreRX and Pearle at this location was able to get me in quickly. I was so delighted with the visit. Completely up front with pricing. No surprises. The Optometrist really listened and it is the best RX I've had in years. The front office was incredibly friendly!

The service was terrible. The moment I sat down and started to talk to them about my glasses, they…read morekept answering the phone. No matter what the customer IN THE STORE should take priority over those calling. PERIOD. I was also tricked into spending more money on a prescription because it was nearly "out of date". The lady told me that I should take another eye exam, because if the glasses came for my old prescription AFTER the expiration, they couldn't legally give me the glasses - which sounds like total BS. I looked it up when they were on the phone with another customer, and those associates do indeed get commission for scheduling new eye appointments. I felt completely taken for. Will not be returning again. I feel like the customer interaction is sub-par at best, and that isn't even saying a whole lot.

They have a great selection with very good pricing, including brand names, and progressive lenses…read more Customer service is really good. Other stores like Pearl vision were at $800 twice what I paid at Walmart same damn glasses. And you know what Pearle vision is on commission that's ridiculous.‼‼‼

they have been efficient, careful, polite,professional, and listen to issues and find solutionsread more

Kind and courteous staff. Always nice. Sometimes a little behind schedule, but nothing major.read more

My family and I love this practice!!! They are always so knowledgeable about eye health and making…read moregood recommendations. I had successful laser surgery which I have been very happy with. Our whole family has been going to this practice for about 20 years. We usually see Dr. Earley, but Dr. Beiling is also very good if you need eye care, you should go to Medina Vision and Laser Centre.

Reporting back on my interaction with Dr. Beiling from February 3, 2021…read more I called Medical Mutual (MM) to find out what was holding up my prior authorization request. They stated that Dr. Beiling's office failed to answer a question about whether I was sensitive to a preservative used in eye drops. MM stated that they faxed a form to Medina Vision and Laser Center (MVLC) on January 12, 2021 at 2:25 pm. requesting them to call their 800 number or fax the form back. Without this being done by January 18, 2021, the prior authorization request would need to start over. The reason that MM wanted this question answered was that I was prescribed non-generic eye drops that are shipped to me in sterile vials on a 30 day supply. If I am not believed to be sensitive to the preservative, MM's formulary is that generic eye drops must be used in a "next step therapy" procedure, meaning that a generic is used if it shows similar effectiveness to the non-generic eye drops. I met face-to-face with Dr. Beiling concerning this matter. She denied ever receiving the MM fax at their office. She challenged me to have MM supply her with the fax. I went back to my work and plan on calling MM to show proof they sent it. I queried Dr. Beiling on why I was prescribed non-generic eye drops. She stated that she prefers to treat my condition with non-generic eye drops. In her favor, she had no information given to her that non-generic eye drops would be covered or not covered. I will keep you apprised on this ongoing saga.

This place is awful. they never answer the phone. even though I have used them before and know they…read moreare NEVER busy (wonder why) So I decide well, lets use the website. You got it.. it doesn't work. then after being on hold for 10 min .. when I know the place is empty.. THEY HUNG up on me.. and never called back ... JUST AWFUL IN ALL WAYS

Incompetence! Day b4 my scheduled eye exam, received a call stating that I would have to reschedule…read moreas they JUST found out that the Doctor wasn't credentialed with my insurance even though I provided all of my info PRIOR to making appointment and ensured that they take my insurance a couple of weeks ago. How do you not have credentialed doctors and not know it?!!!!!

What else can I say except for 5 star service. Dr. Rose Dickerhoof spent quality time with me and…read moretook her time to make sure we got everything right. No rush, rush, I got somebody else to put in the chair. Asked questions about my history and I believe I'll receive a great pair of glasses when back from the lab. Will update if there are any issues. The exam and the time with the lab technicians was painless and a joy. Great personalities on all the employees, Amber and Beth were fun to work with.

The staff at registration wasn't professional or friendly at all. Doctors and the optical…read moretechnician were wonderful!

They need to train the people that answer the phones better. They are unprofessional and not…read morequalified

If you want an honest review if this place - I recommend that no one ever goes here! I moved to…read moreMedina 10 years ago and thought I would try out an eye doctor in the community- worst mistake of my life I paid the day I was there $370. Out of pocket. They billed my insurance for the glasses which they received over $200 from them then sent the 5 charges of different exams to my medical and ended up sending me a bill for $275 more. I tried fighting it. But the attorney and the Medina courts are on very friendly terms. That in itself should have told me how many ppl they have swindled out of their money I have worked for the same place for 15 years with the same vision benefits. This has been the only eye doctor that I have had to pay more out of pocket expenses after the fact!!!! I was in this office once for 15 minutes and and it cost me out of pocket almost $700 for an eye exam and 1 pair of glasses. I seen the eye doctor for approximately 5 minutes and wanted to splurge extra for the glasses and anti glare etc... this place deserves to go out of business

This place does not allow reviews on Yelp or other social media and screens reviews on…read moreFacebook....hmmm. My experience was similar to those listed on Better Business Bureau. Moved to Medina but found Milburn optometrist (eye clinic) was not really a "family" oriented place as I imagined. It is high-pressure with sales,especially when I mentioned options were not great and prices high so I would just be getting the normal eye exam. Deceitfully charged me for a "medical" exam without my knowledge. This created many headaches, more cost out of pocket, and they were unapologetic throughout process. I see this happens with other (on BBB) but because they don't allow reviews, it seems like a good place at first sight. Unfortunately they lost what could have been a life long client.

My boyfriend and I participated in a vendor event here this past weekend. It was our first time…read morecoming and we were so shocked at how big this building is. The parking is adequate and the variety of permanent stores inside is perfect. They have a beautiful space and hosting different events is definitely a way to keep people coming back. It looks like they are doing some renovations on one part of the building so we will certainly be back to check it out again soon!

A pretty cool shopping experience! Attended a Saturday vendor event and it was really busy. Lots of…read moredifferent options, from soaps and lotions, to vintage wear, to jams and jellies, candles and more. There's a coffee place and a restaurant/bar, as well.