Warning! Do not deal with this company! They told me after buying a pair of sneakers (that did not…read morefit) to pay for shipping and they would reimburse me for the cost to sent shoes back. I sent shoes back with receipt in box. And they did not reimburse me as promised. So I called the company and the owner said they were a small company and they could not pay me back for shipping on my return. This is not what a representative told me on my initial phone call. They could have just given me the 23 dollars credit. But Nope. Now I have to warn you all that you are not dealing with a solid company. So buyer beware. Be hopeful that your shoes fit. Or you will have to cover cost for return.

Not much of a selection of shoes. Not many namebrand shoe companies. The shoes were not very…read moreorganized in the store. Need a little organization to make better selections on shoes. Also, they need to have more namebrand products in the shoe store.

Great pickup experience! On Saturday I ordered some boots and it was free for pickup here the next…read moreday. I stopped in and a nice young lady greeted me right away. Love my boots and the convenience of next day pickup. This location is a bit out of my way but it was worth driving to since closer stores didn't have the boots and I got a discount on them (online code).

Spent $90 on shoes and they broke AS I PUT THEM ON MY FEET! Stay away from this sad excuse for a…read moreshoe store. loterally writing this review instead of attending an event because i don't have shoes to wear and I can't go barefoot, I have to miss my event. I will NEVER shop at any DSW again

I have had nothing but great experiences at this store over the many years that I've been shopping…read morehere. With that said, Tavis somehow went above and beyond all of those experiences this weekend. I felt so awful asking him repeatedly to go hunting for a specific pair of shoes that I wanted but he did it without even an inkling of frustration. When it turned out that they didn't have exactly what I was looking for, he went hunting for it as different stores until they were found. While we waited, we chatted about how much he enjoyed working at Merrell's Outlet Store and how they treated their employees well. He was an absolute pleasure to interact with and I will be looking for him the next time I swing through. Oh yeah...their Jungle Mocs are literally the world's most comfortable shoe and the sales they have on apparel are amazing!

My mom generously bought me three pairs of Merrells at the outlet store in Nashville and shipped…read morethem to me. Two out of three fit like a dream but one pair was a wee tight. She hadn't sent the receipt but I headed out to the Merrell outlet in Arundel Mills to see if I could exchange the shoes for a size up. I didn't have a bag either but had the shoes in a Merrell box, and I was feeling pretty awkward about it as I entered the store. There was only one sales associate and I wanted to let her know right away I'd walked in with the box, I'd not picked it up since I'd been in the store, but she was occupied with another customer. So I stood anxiously near the register, hoping I wasn't tagged as a shoplifter. Luckily, I was not! As soon as the sales associate freed up, she immediately came over to me and asked me if I needed to make an exchange. I said I did, showed her the shoes in the box, and she made a face, telling me they were on clearance (I knew this, my mom got a good deal which is why she bought me three pairs of shoes) and may not be in stock. Fortunately they were! We walked over to where those particular shoes were on display and she immediately plucked an 8 out. She handed them to me and I tried them on, pleased with the fit! Zip, bam, boom, she did the exchange, put the 8s in a bag, and I was soon on my way home! So, I love all the shoes my mom bought, though I didn't explore the Arundel Mills Merrell store. What I can say is I was totally happy with the customer service I received in there today. When I'm due for new shoes, I'll definitely go back!

KEONTE, the light skinned employee that worked on Memorial Day 5/25/26 and the white lady with the…read morehair cut was rude as hell. They got upset because I was a former chicos employee and I didn't " properly acknowledge them" excise me? I an CUSTOMER, TODAY, I don't owe you all anything, I am SHOPPING! I will never ever return here.

I have never encountered so rude salesperson as I did today. When you enter the store nobody greets…read moreyou. There were two salespersons, younger lady who was busy at checkout and she seemed nice but the old lady working there was so rude that I will never return to the store. She seemed very bothered by customers. I asked her about item explaining what I was looking for and she barely listened and then went off at me lecturing how she's been in business over 20 years and knows it all and such item I was looking for doesn't exist (all I wanted was a longer shirt with stretchy material). The way she communicated made me want to leave the store immediately and never return!

Been a runner for over half a century and a roadrunner VIP for years. I've only bought stuff on…read moreline from this firm as I never lived near one. Now there are two near me and I had to check it out. First as a VIP member I had to return a pair of shoes within 90 days of purchase. This was my first time after many purchases and it was no hassle at all!!! I expected some hassle but the staff was knowledgeable and very helpful. I like the store ... clean and great layout. A chance to feel clothes I've heard so much about ... I wear orthotic as a preventative to injury and they have a new custom made quickie orthotic that is price competitive to my off the shelf (dr schols at cvs) inserts. Gonna check it out. Glad to have such a good store with knowledgeable staff near by.

Called ahead as I was looking to get my son fitted for running shoes and it was a weekend. I was…read moretold no problem should take about 20'mins (we were 15 mins away). When we got there it was understaffed and there was over an hour wait to be fitted and try on shoes. I get that it's first come first serve but if that's the case please tell the customer calling in advance that you are short staffed and there may be more of a wait. Will not be buying running shoes from here again. Esp given the price point and encouragement toward membership this isn't great. Also heard the manager saying to an employee saying they were backed up. Apparently the calls go to a call center. That would have been good to know in advance.

Love it there, I try to go every Sunday and see what I find. There's so many shoes and clothes I…read morelike there, it's so tempting and the prices are awesome! Staff is great! Shout out to the boy with the plats and nice teeth, Dre I think? I always leave with a smile on my face.

Shoutout to the Big Dawg Terry! Bro was super attentive and on point as soon as I stepped foot in…read morethat door. He gave me an honest when needed and made sure I was looking great! Give bro a raise!

Staff is very proactive and quick. I couldn't find a shoe in stock so they ordered it for me and…read moresent it to me within five minutes. Store is clean and shoes of quality.

Upon walking in, I was greeted by staff. The store is very clean and organized. Even the clearance…read moresection, which at most stores is normally disorganized, was clean and the sizes were in the proper areas. I ended up spending way too much money here lol, but it was worth it. I definitely liked how many different options they had to choose from, from sneakers to heels, and they also have a few accessories.

One of the most sad DSWs I've been to. There's barely anything in there. I saw no sales reps…read morewhatsoever nor any shoes that caught my eye. It was sad.

My first visit and probably my last. I'll be honest, I am pretty miserly when it comes to shoes. I…read moredon't really dress up much anymore, but also I prefer comfort over flash. But even the shoes I like (Skechers, etc ) seemed very expensive to me. The store has an enormous inventory and is very spacious and clean. I was a bit surprised to find relatively few seats for trying on shoes, and no measurement devices. The checkout seemed to be efficient, although my DD did the actual buying. She said it was fine. The restroom was sparking clean! Ample, free parking.

Awesome place to buy kicks from. I reviewed them on google and I'm passing along the review to…read moreyelp. Don't listen to these clowns that are telling you to go to a Nike outlet. You're not going to get a limited release shoe at a Nike outlet but you'll get it here. I ordered online with them shipping was fast and on point. From heaters to beaters they have it all. If you're a sneaker head then definitely go see the folks over at footage society you won't be disappointed. If you're not a sneaker head, you should still go see them and take a look at their lower end kicks, they won't disappoint. Customer service is impeccable not a single complaint on my end.

It was great the person that worked there was great and they have a wide selection of hype itemsread more

Mo fitted me for shoes the day before I left on a 3-week trip. I wore them every day! I'll be back…read moreto buy more of the same shoe, they're that comfortable! And Mo was amazing. It was so nice to shop at a shoe store that has knowledgeable employees!

for Saturdays to visit and shop here. I always find good deals and quality finds. The staff…read moremembers are pleasant and helpful, too.