Warning! Do not deal with this company! They told me after buying a pair of sneakers (that did not…read morefit) to pay for shipping and they would reimburse me for the cost to sent shoes back. I sent shoes back with receipt in box. And they did not reimburse me as promised. So I called the company and the owner said they were a small company and they could not pay me back for shipping on my return. This is not what a representative told me on my initial phone call. They could have just given me the 23 dollars credit. But Nope. Now I have to warn you all that you are not dealing with a solid company. So buyer beware. Be hopeful that your shoes fit. Or you will have to cover cost for return.

Not much of a selection of shoes. Not many namebrand shoe companies. The shoes were not very…read moreorganized in the store. Need a little organization to make better selections on shoes. Also, they need to have more namebrand products in the shoe store.

Amazing service from Emily, the cashier, she took time to help me find exactly what I needed!read more

Great pickup experience! On Saturday I ordered some boots and it was free for pickup here the next…read moreday. I stopped in and a nice young lady greeted me right away. Love my boots and the convenience of next day pickup. This location is a bit out of my way but it was worth driving to since closer stores didn't have the boots and I got a discount on them (online code).

Great experience with Manager Trent making an exchange of a pair of strong ,sturdy ,great range of…read moreselective colors and styles of water sandals . No hassle and showed the most respect. Trent was very professional from the beginning to the end of our transaction. The value was worth the return.Thank you sir Trent,Day W.

I have had nothing but great experiences at this store over the many years that I've been shopping…read morehere. With that said, Tavis somehow went above and beyond all of those experiences this weekend. I felt so awful asking him repeatedly to go hunting for a specific pair of shoes that I wanted but he did it without even an inkling of frustration. When it turned out that they didn't have exactly what I was looking for, he went hunting for it as different stores until they were found. While we waited, we chatted about how much he enjoyed working at Merrell's Outlet Store and how they treated their employees well. He was an absolute pleasure to interact with and I will be looking for him the next time I swing through. Oh yeah...their Jungle Mocs are literally the world's most comfortable shoe and the sales they have on apparel are amazing!

KEONTE, the light skinned employee that worked on Memorial Day 5/25/26 and the white lady with the…read morehair cut was rude as hell. They got upset because I was a former chicos employee and I didn't " properly acknowledge them" excise me? I an CUSTOMER, TODAY, I don't owe you all anything, I am SHOPPING! I will never ever return here.

I have never encountered so rude salesperson as I did today. When you enter the store nobody greets…read moreyou. There were two salespersons, younger lady who was busy at checkout and she seemed nice but the old lady working there was so rude that I will never return to the store. She seemed very bothered by customers. I asked her about item explaining what I was looking for and she barely listened and then went off at me lecturing how she's been in business over 20 years and knows it all and such item I was looking for doesn't exist (all I wanted was a longer shirt with stretchy material). The way she communicated made me want to leave the store immediately and never return!

9.27.24 I am on the…read morefence about how I feel about this location. I have been a customer for many years. The staff are super friendly and helpful, however, they are understaffed. At my last visit in August, I waited a while before an associate assisted me with a scan to do an assessment of which type of shoes I should purchase, stability or neutral. I requested that the scan be emailed to me, but it never was. Over the last week or two, I tried calling to request it. I tried calling closer to closing thinking it would be lighter for them to assist me. The line went unanswered after many rings. This week, I decided to call at 10 a.m. this past Monday when they open. Cerise answered and put me on hold for 12 minutes. I hung up and called again. She said it was busy and got my info and said she would return my call in 15 minutes. 15 minutes came and went. It's now Friday and still no call. I even left a voicemail later this week. The automated system said calls are returned in 24 hours. Apparently that is false. I decided to go into the store at opening and finally got what I needed. Shawn, the manager, was friendly and helpful. Two recommendations I have is that they need to hire more staff and do a better job of answering the phone and returning calls. I gave them three stars because the service when I am in the store is exceptional.

Called ahead as I was looking to get my son fitted for running shoes and it was a weekend. I was…read moretold no problem should take about 20'mins (we were 15 mins away). When we got there it was understaffed and there was over an hour wait to be fitted and try on shoes. I get that it's first come first serve but if that's the case please tell the customer calling in advance that you are short staffed and there may be more of a wait. Will not be buying running shoes from here again. Esp given the price point and encouragement toward membership this isn't great. Also heard the manager saying to an employee saying they were backed up. Apparently the calls go to a call center. That would have been good to know in advance.

Love it there, I try to go every Sunday and see what I find. There's so many shoes and clothes I…read morelike there, it's so tempting and the prices are awesome! Staff is great! Shout out to the boy with the plats and nice teeth, Dre I think? I always leave with a smile on my face.

Shoutout to the Big Dawg Terry! Bro was super attentive and on point as soon as I stepped foot in…read morethat door. He gave me an honest when needed and made sure I was looking great! Give bro a raise!

Staff is very proactive and quick. I couldn't find a shoe in stock so they ordered it for me and…read moresent it to me within five minutes. Store is clean and shoes of quality.

Upon walking in, I was greeted by staff. The store is very clean and organized. Even the clearance…read moresection, which at most stores is normally disorganized, was clean and the sizes were in the proper areas. I ended up spending way too much money here lol, but it was worth it. I definitely liked how many different options they had to choose from, from sneakers to heels, and they also have a few accessories.

I have never been to a DSW, at least not that I can remember. They have such a great selection, and…read morewhen you sign up for their perks and the app, you get so many great deals and special gifts for the birthday. I had to bring my Daughter here because she needs a pair of flat dressy shoes for mock trial! I was beyond impressed with the selection and the neatness of the store I will absolutely be back!

Be very careful when buying here. I went to pick up a Lego Croc order for my grandson. Of course,…read morethe order wasn't where it was supposed to be and while they looked for the Crocs, my grandson spotted some Lego Jibbitz on a display with a 25% off notice for all the Jibbitz. I picked up the ones he wanted but they rang up for full price. I was told by the manager Jasmin that the ones selected did not qualify. When asked why they were there, she said she was told that "all Croc Jibbitz" were to be added to the display and refused to honor the advertised discounted price. At minimum that action was totally deceptive and more likely illegal as she refused to honor the published price. When you call either DSW customer service or the corporate office, all you get is Nova, their virtual assistant, who is long on platitudes and provides no service. Called the state AG office and will be filing a formal complaint.

Awesome place to buy kicks from. I reviewed them on google and I'm passing along the review to…read moreyelp. Don't listen to these clowns that are telling you to go to a Nike outlet. You're not going to get a limited release shoe at a Nike outlet but you'll get it here. I ordered online with them shipping was fast and on point. From heaters to beaters they have it all. If you're a sneaker head then definitely go see the folks over at footage society you won't be disappointed. If you're not a sneaker head, you should still go see them and take a look at their lower end kicks, they won't disappoint. Customer service is impeccable not a single complaint on my end.

It was great the person that worked there was great and they have a wide selection of hype itemsread more

Mo fitted me for shoes the day before I left on a 3-week trip. I wore them every day! I'll be back…read moreto buy more of the same shoe, they're that comfortable! And Mo was amazing. It was so nice to shop at a shoe store that has knowledgeable employees!

for Saturdays to visit and shop here. I always find good deals and quality finds. The staff…read moremembers are pleasant and helpful, too.